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Residence Inn San Juan Capistrano

3.0 of 5 33711 Camino Capistrano, San Juan Capistrano, CA 92675
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Residence Inn San Juan Capistrano
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Residence Inn San Juan Capistrano
Residence Inn San Juan Capistrano
Residence Inn San Juan Capistrano
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90 reviews from our community

Traveler rating
    37
    33
    11
    4
    5
See reviews for
32
20
4
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (20)
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Springfield, Illinois
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We spent a month General manger Gipson was extremely helpful. He went to great lengths to be sure that our visit was excellent. Both he and his staff went out of their way to make us happy. The work on the 405 should be done, so the noise factor not be a problem. Do yourself a favor and stay here.

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Fantastic! Thank you for a great feedback! We are so looking forward to host your future stay in the area! Your wonderful comment/feedback was shared with De'Andre and team! Cheers! -Grace M More 

San Diego
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After giving this hotel a second and a third chance, maybe it's time to say forget it! Being a very loyal Marriott customer, platinum level, I expect so much more from this chain. The staff was very disinterested in assisting us. When I asked if we could have a view of the pool, I was told we are fully booked.... More 

Was this review helpful? Yes 4
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I would like to apologize on behalf of the entire staff, that we did not meet your expectation. We will take every necessary step to better serve our guest and continue the Marriott’s spirit to serve mantra. You also mentioned the cleanliness of our breakfast area,... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in town with Pro NFL Players (Icons) and arrived to find (1-800) Reservations SCREWED up and canceled our rooms. I was FURIOUS! It wasnt the property's fault but a Front Desk Employee named Colin was the MOST AWESOME,KIND,UNDERSTANDING and dedicated person I have EVER encountered at Marriott! THis 21ish yr old not only appologized, attempted to accomidate but... More 

Was this review helpful? Yes
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to share such kind words in regards to the service provided by Colin. He embodies everything that we are about here at the San Juan Capistrano Dana Point Residence Inn by Marriott. I will ensure he gets the proper acknowledgement that he deserves. Thank you again for your time and have a nice day.... More 

Seal Beach, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 23, 2015

One of the worst experience I've ever had at a Residence Inn. No customer service, barely edible breakfast, and the pool, BBQ, spa area was closed off for filming. Nothing was done to accommodate guests for their inconvenience. And my friend who also had a reservation was turned away because of overbooking to accommodate the production crew. Taking care of... More 

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! I am deeply sorry for this poor experience. It will be great if I can reconnect with you - and personally apologize for all the inconvenience that you went through during your stay. Again, please accept our deep apology on this regard. Please let us the best time to call you. Leadership team email: ri.snasj.gm@marriott.com; de'andre.gipson@marriott.com. Sincerely, -Grace M. More 

Winter Springs, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2015

The hotel is very clean family and pet friendly. The manager's reception is not worth the time or effort typically there are 5 or 6 individuals that devour the small amount of scraps they put out. I know it free but really when the hotel parking lot is filled I would expect something of more quantity not necessarily quality. Sunday... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy New Year! Thank you for the feedback - we are so looking forward to host your future stay in the area! Deeply appreciate your thought regarding our complimentary evening social reception and breakfast. We will continue to re-visit our processes and identify areas to better our service. Wishing you and yours - the best in 2015! Cheers!... More 

Atlanta
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2015

We stay in 30-60 hotels a year. This was the loudest location I have ever experienced. The last reviews mentioned the train, but it needs to be mentioned they do sound the horn and night. Literally right outside my window. 1am, 2:15, 2:45, 3:30.....to make it worse, promptly at 0630 an industrial jack hammer or drill starts pounding away doing... More 

Was this review helpful? Yes
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to share your recent experience with the San Juan Capistrano Dana Point Residence Inn by Marriott. I would like to apologize for the noise you experienced. We are currently looking into a long term solution for the train noise. Thank you again for your feedback and for being our guest. More 

Nevada
Top Contributor
75 reviews 75 reviews
32 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 30, 2014

First I could have given this place 5 stars but only due to the train issue. You cannot go wrong with staying here but chose a front of the hotel room as the back has an active train track 1000 feet that trains pass several times a day/night Blowing their horn. The location was perfect for Dana point activities that... More 

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy happy New Year!!!!! Thank you for this wonderful feedback - rest assured that we will share this with Maria and team! We are so looking forward to host your future stay in the area! Cheers! Best to you and yours! -Grace M. More 

Beaumont, California
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 8, 2014

Our room was quite impressive considering we had never stayed at a Residence Inn before. I loved the room, but the complimentary breakfast was pretty sad. I guess if you're staying here you can take advantage of the in-room kitchen and grocery delivery to make your own breakfast.

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

HI Stacy! Thank you for the wonderful that you shared about our guest rooms! Yes, that is true, our guest rooms are a lot bigger than a regular hotel room - more space to work, relax and unwind at the end of the day! We are so pleased that your family had a great time enjoying our in-room amenities. We... More 

Lubbock, Texas
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 27, 2014

Excellent room with outfitted kitchen for extended stays, living room and work-area - ours had a view of the Pacific Ocean. They had a far better than typical complimentary breakfast buffet, including a fountain drink station for those who need their cold caffeine fix (cokes) for breakfast as well as the typical coffee and juices. There is a great outdoor... More 

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hi Pat, I trust that you had a wonderful Thanksgiving! Thank you for a great feedback! We are so looking forward to host your future stay in the area! Have fantastic holidays ahead! Best, -Grace M. More 

Dublin, California
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 9, 2014

It is the typical Residence Inn with kitchen and living room amenities. A breakfast buffet is included and there are a couple evening "social hours" with beer/wine and a light dinner menu. There is a firepit at the edge of the property, looking down the hill. You can see a little shippet of ocean from the south side (same side... More 

Was this review helpful? Yes 2
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Thank you for your feedback on regards to your with us this month. Deeply appreciate your flexibility and understanding during your stay. We have recycle bins that are spread out at the property - however, I like your suggestion in providing something in the room. We will explore this opportunity - if not we can add more bins on... More 

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Additional Information about Residence Inn San Juan Capistrano

Address: 33711 Camino Capistrano, San Juan Capistrano, CA 92675
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Juan Capistrano 3*
Number of rooms: 130
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