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All 3 San Juan Capistrano hotels

Residence Inn San Juan Capistrano

3.0 of 5 Hotel   |   33711 Camino Capistrano, San Juan Capistrano, CA 92675
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  • Reviews (65)
  • Photos (29)
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65 people have reviewed this hotel

Traveler rating
    28
    22
    9
    3
    3
See reviews for
26
13
3
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
California
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed the spacious, clean and comfortable studio suite that has a modern kitchen that's fully equipped. They even provide grocery shopping service daily which we didn't try. Definitely ask for a room in the center of the building on the top floor. Being in the center, you'd be further from either side of train or highway. I could hear... More

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Sydney Australia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here five nights in July and found it very comfortable. The bed was extremely soft and comfy as were the pillows. I always look for a comfortable bed! The room was spacious with a large computer desk and L shaped couch. Small kitchenette with a dishwasher and microwave. A fully cooked breakfast buffet was offered which was just... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Fantastic! We are so pleased that you had an excellent stay with us!! We are so looking forward to host your future stay in the area. Have a wonderful summer! Cheers! -Grace M. More

us
1 review
3 of 5 stars Reviewed 3 weeks ago

I am Pt MR member... average hotel, hotel manager not friendly, and do not greet anyone, ditto for the day time staffs. Don't expect anything special for Pt member, I seriously doubt they know what Pt members are. Poor management. Stay here because of location. This is probably the worst RI i have ever stayed in terms of response to... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello, I am deeply sorry about your experience with us during your stay. Our goal is to deliver above and beyond service to all our guests. As our valued Platinum member - you have one of our highest priorities to ensure that you will have an exceptional service experience at the hotel. I need to address this service issue -... More

San Diego, California
1 review
5 of 5 stars Reviewed June 16, 2014 via mobile

Stayed June 14th had a wedding to go to@5pm our room wasn't ready at 3:30. Check in time not till 4 but we were starting to stress still had to get ready! Angie at the front desk upgraded our room so we would have time! Then they shuttled us to the wedding!! Everything went great we got to the wedding... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy summer! Thank you for this was wonderful feedback regarding our great service! I am so pleased that my team is doing above and beyond to accommodate our guest needs especially during our high summer season. I am so glad Angie did above and beyond for you/family! I am sure that the wedding that you attended was fantastic!... More

Ashburn, Virginia
Top Contributor
63 reviews 63 reviews
45 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 14, 2014

Very nice property. Nice rooms, nice common areas, and a great staff. The drawbacks are 2, like many hotels in this area it is very close to HWY 5 so ask for a room far away. The second drawback is the main parking lot has barely enough slots to park your car...if you arrive late you may have to park... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy summer! It was a pleasure hosting your stay! Thank you for making us your choice when travelling up here in the historic San Juan Capistrano and the scenic Dana Point areas. Thank you for your feedback on the parking lot and room layout. At any time, please feel to call or email us depending on availability on... More

Po Box 1220 concord n.c.
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed June 9, 2014

Stayed at this motel last year for 3 weeks came back this year big difference in the way this motel has changed in the way that they like your business the manager not what you would expect the maids don't want to do their job ask for room to be cleaned all she did was made bed and didn't clean... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Thank you for your feedback on regards to your stay with us last week. I am deeply sorry that there were areas during your stay that we could have done better. I will share your feedback with the team - rest assured that this will be address and accounted for on our end. I wish that we had an... More

Middletown, NJ
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel was spotless. I stayed in a studio with a King and there was plenty of room! Clean room and linens...free breakfast was typical of other Marriotts I had stayed at and was perfectly fine. The breakfast area was a little messy at times, but the hotel was full when I stayed there. Although it was full, the room... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Happy Summer! Thank you for this wonderful feedback! We are proud of our beautiful product and service! I am so pleased that you had a fantastic time visiting the historic San Juan Capistrano and the breathtaking Dana Point area! Yes, the hotel is close to the train path, but majority of our guests seemed not to be bother by... More

San Clemente, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 9, 2014

Do not expect to get any sleep whats so ever. You will be woken up several times a night to a very loud train horn (sounded like it was next to my head). The room was lovely but only stay here if you want to get woken to a start several times throughout the night and morning. I get that... More

Was this review helpful? Yes 2
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for your feedback on regards to the train noise experience during your stay at the hotel. We will continue to find a long term solution for this with the City of San Juan. The train has to honk its horn when crossing the path near Camino Capistrano for public safety compliance. Again, please accept apology on this regard.... More

Hesperia, California
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2014

The Desk clerks are pleasant and helpful. Rooms are spacious and clean. Location is safe and a nice walking distance to the harbor. Breakfast was a hot and fresh start to a beautiful day! The only drawback is that there aren't any restaurants nearby. We were happy to walk 1.5 miles to the harbor but not everyone can do that

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for a great feedback!!!! Great to know that you enjoyed our complimentary breakfast and our beautiful hotel! We do have a shuttle that can drive you from/to the Dana Point Harbor. I apologize if this was not shared to you at check in. I trust that you enjoyed Dana Point harbor and its restaurant selections. The harbor is... More

United States
Top Contributor
194 reviews 194 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 7, 2014

This is a common design Residence Inn that is well maintained. We had the large king room, which we prefer since the walled units chops it up and makes the room look smaller. The breakfast and the Manager Reception was very nice. The bent over backwards to make the food for my limited diet. We will go back again. This... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Happy summer! Thank you for a wonderful feedback! We are so pleased that you enjoyed our beautiful hotel and amenities! The hotel is a custom built Residence Inn - perfect for business and leisure destination located at the historic San Juan Capistrano and the beautiful Dana Point! We are so looking forward to host your future stay in the area!... More

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Additional Information about Residence Inn San Juan Capistrano

Address: 33711 Camino Capistrano, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Juan Capistrano 3*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
By the oceanSituated near the beach in San Juan Capistrano, this hotel is close to Doheny State Beach, Mission San Juan Capistrano and Dana Point Harbor.Pool, fitness facilityResidence Inn San Juan Capistrano offers a complimentary breakfast and light meal reception to guests. Other amenities include complimentary high-speed (wired) Internet access and a complimentary grocery shopping service.Refrigerators, microwavesTelevisions come with cable channels. Guestrooms also feature kitchens and complimentary high-speed (wired and wireless) Internet access ... more   less 
Number of rooms
130

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