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Residence Inn San Juan Capistrano

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33711 Camino Capistrano, San Juan Capistrano, CA 92675
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Residence Inn San Juan Capistrano
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Residence Inn San Juan Capistrano
Residence Inn San Juan Capistrano
Residence Inn San Juan Capistrano
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95 reviews from our community

Traveler rating
    37
    38
    11
    4
    5
See reviews for
35
21
4
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (25)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed for two nights (family with young children) while visiting the area. We chose it due to proximity to beach (1 mile away and close to Dana Point where we went on a whale watching tour). The breakfast was excellent and plentiful. The rooms were very nice and spacious, king size bed was so comfortable. There was a great... More 

Was this review helpful? Yes
De'Andre G, Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for your feedback. I really appreciate the kind words regarding your arrival and the assistance you received from Tschanavia. I will ensure she gets the proper recognition. Thank you for being our guest and we look forward to seeing you in the future. More 

Pleasanton, California
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for the weekend, with a large group attending a wedding. Many thanks to Tschanavia for making check-in so easy. She was extremely welcoming, friendly and helpful. She answered all my wife's questions regarding the positive/negative of each available room. Saturday morning, out entire group went down to breakfast at the same time. Needless to... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings!!!! Thank you for this wonderful feedback! The team was very pleased that you/family had a fantastic stay with us! Big shout out for Katora and Tschanavia - job well done! Cheers! Grace and team More 

Las Cruces, New Mexico
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2015

Stayed in a two room suite for 5 days with two teenagers and a dog. The room was great, the staff were almost all wonderful. The breakfast was a hit with my kids. We walked to the beach every morning early; the river trail and park is close by and a direct route to the beach. Not really sure why... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hi Chris! Thank you for this wonderful feedback! We are so looking forward to host your future visit in the area. Cheers to for a great summer! Best, Grace M More 

Hong Kong, China
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel was in a convenient location, and the rooms were spacious and well laid out. It's what you'd expect for a Residence Inn; clean, comfortable, but not necessarily fancy. Our room had a view of the water, and even though it was near a highway, it was quiet (with the exception of the occasional train!) My only real complaint... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for this wonderful feedback - it was our pleasure hosting your stay! Yes, we do have spacious rooms that you can spread out and relax. It is not just "a room, it's a residence"! We are so pleased that you enjoyed our customized product nestled in this very scenic southern part of Orange County. Thank you for your... More 

Beaverton, OR
Top Contributor
179 reviews 179 reviews
68 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed March 15, 2015

Easy to get to from San Clemente Beach. Kind of a weird location. Nothing too close by, but plenty not too far away. Rooms can be a little noisy since you are near the freeway, but not too bad. Breakfast is standard Residence Inn fare, which is actually pretty good. Rooms were clean, beds were comfy, staff was kind of... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for a great feedback! We are so pleased that you enjoyed your stay with us! Indeed - we are just minutes away to some of the most beautiful scenic spots and beaches in South Orange County - San Clemente, Dana Point, Salt Creek and Laguna Beach. We are so looking forward to host you again soon! Have a... More 

Springfield, Illinois
2 reviews
5 of 5 stars Reviewed February 25, 2015

We spent a month General manger Gipson was extremely helpful. He went to great lengths to be sure that our visit was excellent. Both he and his staff went out of their way to make us happy. The work on the 405 should be done, so the noise factor not be a problem. Do yourself a favor and stay here.

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Fantastic! Thank you for a great feedback! We are so looking forward to host your future stay in the area! Your wonderful comment/feedback was shared with De'Andre and team! Cheers! -Grace M More 

San Diego
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 30, 2015

After giving this hotel a second and a third chance, maybe it's time to say forget it! Being a very loyal Marriott customer, platinum level, I expect so much more from this chain. The staff was very disinterested in assisting us. When I asked if we could have a view of the pool, I was told we are fully booked.... More 

Was this review helpful? Yes 4
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I would like to apologize on behalf of the entire staff, that we did not meet your expectation. We will take every necessary step to better serve our guest and continue the Marriott’s spirit to serve mantra. You also mentioned the cleanliness of our breakfast area,... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 29, 2015

I was in town with Pro NFL Players (Icons) and arrived to find (1-800) Reservations SCREWED up and canceled our rooms. I was FURIOUS! It wasnt the property's fault but a Front Desk Employee named Colin was the MOST AWESOME,KIND,UNDERSTANDING and dedicated person I have EVER encountered at Marriott! THis 21ish yr old not only appologized, attempted to accomidate but... More 

Was this review helpful? Yes
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to share such kind words in regards to the service provided by Colin. He embodies everything that we are about here at the San Juan Capistrano Dana Point Residence Inn by Marriott. I will ensure he gets the proper acknowledgement that he deserves. Thank you again for your time and have a nice day.... More 

Seal Beach, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 23, 2015

One of the worst experience I've ever had at a Residence Inn. No customer service, barely edible breakfast, and the pool, BBQ, spa area was closed off for filming. Nothing was done to accommodate guests for their inconvenience. And my friend who also had a reservation was turned away because of overbooking to accommodate the production crew. Taking care of... More 

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! I am deeply sorry for this poor experience. It will be great if I can reconnect with you - and personally apologize for all the inconvenience that you went through during your stay. Again, please accept our deep apology on this regard. Please let us the best time to call you. Leadership team email: ri.snasj.gm@marriott.com; de'andre.gipson@marriott.com. Sincerely, -Grace M. More 

Winter Springs, Florida
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 11, 2015

The hotel is very clean family and pet friendly. The manager's reception is not worth the time or effort typically there are 5 or 6 individuals that devour the small amount of scraps they put out. I know it free but really when the hotel parking lot is filled I would expect something of more quantity not necessarily quality. Sunday... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy New Year! Thank you for the feedback - we are so looking forward to host your future stay in the area! Deeply appreciate your thought regarding our complimentary evening social reception and breakfast. We will continue to re-visit our processes and identify areas to better our service. Wishing you and yours - the best in 2015! Cheers!... More 

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