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Residence Inn San Juan Capistrano

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33711 Camino Capistrano, San Juan Capistrano, CA 92675
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1 room 1 guest
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Residence Inn San Juan Capistrano
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105 Reviews from our TripAdvisor Community

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Traveler rating
    42
    41
    12
    5
    5
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40
24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Palm Desert, California
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this Marriott property while visiting relatives. The hotel was clean and service was great. The free breakfast was as good as any of the breakfasts I've had at other properties. Things to know: 1) This is a pet friendly hotel which I didn't know until I got to the room and saw the tag you can hang... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for your wonderful feedback! We are so looking forward to host your future stay in the area! Have a wonderful summer! Cheers! -Grace M More 

Los Angeles, California
Level Contributor
173 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed July 28, 2015

My husband and I enjoyed our stay at this property. Because the property is a Residence Inn, the room was very large and we appreciated the full kitchen. The hotel offers two breakfast rooms, as well as outdoor seating near the pool. Although there were plenty of nice choices of prepared food, we enjoyed the opportunity to make our own,... More 

Was this review helpful? Yes 2
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings! Thank you for this great feedback! We are so pleased that you had a fantastic stay with us! We are so looking forward to host your future stay in the area! Cheers for the summer! -Grace M More 

Springdale, Maryland, USA
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 24, 2015

The property is awesome, the room was spotless and big. I'm small so it seemed large for just little old me. I stayed for roughly two weeks but i didn't really feel like i was in a hotel. The staff was fantastic Joey B. and Joey D. in the morning greeting you during free breakfast was funny. The front desk... More 

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for this wonderful feedback! We are so looking to host your future stay in the area! Cheers for the summer! -Grace M More 

Pasadena, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 8, 2015

I stayed here for 2 nights this June with my husband and 2 dogs. I loved that the hotel was pet friendly with a $100 non refundable pet cleaning deposit. The hotel room was spacious with king bed and sleeper sofa and quite clean. Everything looked recently updated. We were at the end of the hall so it was very... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for your wonderful feedback! We are so looking forward to host your future stay in the area! Have a wonderful summer! Cheers! -Grace M More 

virginia
Level Contributor
313 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed July 3, 2015

We were in San Juan Capistrano for a relative's wedding. Almost all of our family, 15 people, stayed in the Residence Inn.We reserved months in advance.The Inn is a few miles from the old Spanish mission. We had a car and never had a parking problem at the Inn. There is a daily charge for parking. The day we arrived... More 

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy summer! It was our pleasure to host your stay! Rest assured that we will share your great comments to our breakfast attendants and Front desk associates! We are so looking forward to host your next trip in the area! Cheers! Grace and Team More 

San Juan Capistrano, California
1 review
5 of 5 stars Reviewed June 23, 2015

I always enjoy staying at this hotel. The staff here always help me out and its one of the many reasons I stay here at least 3-4 times a month. I always get the suite and its always clean and organized.

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hi Daniel! Thank you for a great feedback! We are so looking forward to host you again this summer! Cheers! Grace M & Team More 

CA
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed June 9, 2015

Stayed here with a number of guests on the night of our son's wedding and we all got the same snotty attitude on check in, one group had room mix ups, breakfast staff attitude was dreadful... Guest to breakfast staff 15 minutes before end of breakfast, looking at virtually locust stripped breakfast selection: Please could I get some more pancake... More 

Was this review helpful? Yes 1
De'Andre G, Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I would like to apologize on behalf of the entire staff, that we did not meet your expectation. Please rest assured that this is a top priority and your comments have been shared with the entire staff. Thank you again for the feedback and for being... More 

Ventura, California
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed June 1, 2015

Not many choices in S.J.C so we booked a King room for 2 of us.The room was fine,clean & stocked.Fridge turned almost off,no ice.(didn't need the fridge,,,but no ice)We stayed 2 days & asked if there were any room that were blocked for NO DOGS (we love dogs,but don't like to stay in hotels with them)the desk said "no" noticed... More 

Was this review helpful? Yes 3
De'Andre G, Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for taking the time to provide us with some feedback inregards to your rercent experience at our hotel. I would like to apologize that we did not meet your expectation. As for the cleanliness and food qauality of our breakfast, please rest assured that this is a top priority and your comments have will be shared with the... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

This hotel is in a great location for whatever you are wanting to do in the area as well as grocery stores. The staff was incredibly friendly and the grounds were beautiful. Pool, hot tub, basketball court and a small putting green were very nice. They even have golf clubs and a basketball that you can use! There is some... More 

Was this review helpful? Yes 1
De'Andre G, Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for the kind words inregards to our hotel and the staff. We really appreciate it! We are thrilled that you enjoyed your stay with us. We hope to get another chance to provide you with memorable service in the future. More 

Laguna Beach, California
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 25, 2015

Some construction work was being done on our house and this is where we were re-housed. It was a good choice. Comfortable room, well appointed kitchen and extremely clean. The staff were very courteous and went above and beyond to be helpful. They checked us in early and let us stay late, which was most appreciated. The breakfast staff were... More 

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings! Happy Summer! Thank you for this great feedback! Indeed - it was a pleasure hosting your stay! Thank you for making the hotel as your "second home" during this transition. We are so pleased that you/family had a fantastic stay with us! Rest assured that your wonderful comments will be shared to the team. Wishing you and yours the... More 

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