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All 3 San Juan Capistrano hotels

Residence Inn San Juan Capistrano

3.0 of 5 Hotel   |   33711 Camino Capistrano, San Juan Capistrano, CA 92675
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A recent review
3 of 5 stars reviewed 5 days ago
tellytubbies us
  • Reviews (63)
  • Photos (29)
  • Amenities
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  • Room tips (27)
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63 people have reviewed this hotel

Traveler rating
    27
    21
    9
    3
    3
See reviews for
25
12
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
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English first
us
1 review
3 of 5 stars Reviewed 5 days ago NEW

I am Pt MR member... average hotel, hotel manager not friendly, and do not greet anyone, ditto for the day time staffs. Don't expect anything special for Pt member, I seriously doubt they know what Pt members are. Poor management. Stay here because of location. This is probably the worst RI i have ever stayed in terms of response to... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello, I am deeply sorry about your experience with us during your stay. Our goal is to deliver above and beyond service to all our guests. As our valued Platinum member - you have one of our highest priorities to ensure that you will have an exceptional service experience at the hotel. I need to address this service issue -... More

San Diego, California
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed June 14th had a wedding to go to@5pm our room wasn't ready at 3:30. Check in time not till 4 but we were starting to stress still had to get ready! Angie at the front desk upgraded our room so we would have time! Then they shuttled us to the wedding!! Everything went great we got to the wedding... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy summer! Thank you for this was wonderful feedback regarding our great service! I am so pleased that my team is doing above and beyond to accommodate our guest needs especially during our high summer season. I am so glad Angie did above and beyond for you/family! I am sure that the wedding that you attended was fantastic!... More

Ashburn, Virginia
Top Contributor
63 reviews 63 reviews
45 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice property. Nice rooms, nice common areas, and a great staff. The drawbacks are 2, like many hotels in this area it is very close to HWY 5 so ask for a room far away. The second drawback is the main parking lot has barely enough slots to park your car...if you arrive late you may have to park... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy summer! It was a pleasure hosting your stay! Thank you for making us your choice when travelling up here in the historic San Juan Capistrano and the scenic Dana Point areas. Thank you for your feedback on the parking lot and room layout. At any time, please feel to call or email us depending on availability on... More

Po Box 1220 concord n.c.
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

Stayed at this motel last year for 3 weeks came back this year big difference in the way this motel has changed in the way that they like your business the manager not what you would expect the maids don't want to do their job ask for room to be cleaned all she did was made bed and didn't clean... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Thank you for your feedback on regards to your stay with us last week. I am deeply sorry that there were areas during your stay that we could have done better. I will share your feedback with the team - rest assured that this will be address and accounted for on our end. I wish that we had an... More

Middletown, NJ
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel was spotless. I stayed in a studio with a King and there was plenty of room! Clean room and linens...free breakfast was typical of other Marriotts I had stayed at and was perfectly fine. The breakfast area was a little messy at times, but the hotel was full when I stayed there. Although it was full, the room... More

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Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Happy Summer! Thank you for this wonderful feedback! We are proud of our beautiful product and service! I am so pleased that you had a fantastic time visiting the historic San Juan Capistrano and the breathtaking Dana Point area! Yes, the hotel is close to the train path, but majority of our guests seemed not to be bother by... More

San Clemente, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 9, 2014

Do not expect to get any sleep whats so ever. You will be woken up several times a night to a very loud train horn (sounded like it was next to my head). The room was lovely but only stay here if you want to get woken to a start several times throughout the night and morning. I get that... More

Was this review helpful? Yes 2
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for your feedback on regards to the train noise experience during your stay at the hotel. We will continue to find a long term solution for this with the City of San Juan. The train has to honk its horn when crossing the path near Camino Capistrano for public safety compliance. Again, please accept apology on this regard.... More

Hesperia, California
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2014

The Desk clerks are pleasant and helpful. Rooms are spacious and clean. Location is safe and a nice walking distance to the harbor. Breakfast was a hot and fresh start to a beautiful day! The only drawback is that there aren't any restaurants nearby. We were happy to walk 1.5 miles to the harbor but not everyone can do that

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for a great feedback!!!! Great to know that you enjoyed our complimentary breakfast and our beautiful hotel! We do have a shuttle that can drive you from/to the Dana Point Harbor. I apologize if this was not shared to you at check in. I trust that you enjoyed Dana Point harbor and its restaurant selections. The harbor is... More

United States
Top Contributor
194 reviews 194 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 7, 2014

This is a common design Residence Inn that is well maintained. We had the large king room, which we prefer since the walled units chops it up and makes the room look smaller. The breakfast and the Manager Reception was very nice. The bent over backwards to make the food for my limited diet. We will go back again. This... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Happy summer! Thank you for a wonderful feedback! We are so pleased that you enjoyed our beautiful hotel and amenities! The hotel is a custom built Residence Inn - perfect for business and leisure destination located at the historic San Juan Capistrano and the beautiful Dana Point! We are so looking forward to host your future stay in the area!... More

Fountain Valley, California
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 6, 2014

This is a newer property that has some beautifully decorated public areas and clean, attractive, efficiently laid out rooms. Each room has a full size refrigerator, a cooktop, microwave and dishwasher in a kitchen area, a large desk, and other amenities. The disadvantages: it's located at the intersection of two very busy streets and it's close enough to the train... More

Was this review helpful? Yes
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! Deeply appreciate your wonderful feedback about our breakfast, amenities and location. The hotel is a custom built Residence Inn located in the historic San Juan Capistrano and a mile away from the beautiful Dana Point. We are so pleased that you had a wonderful time at the hotel! On regards to your feedback at the front desk - I... More

san diego
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 5, 2014

My family and I went away for a little staycation. We've never been to this Residence Inn before but it was close to Dana Point/Laguna Beach/San Juan Capistrano so it was super convenient. The hotel was well kept, the room spacious. Full size fridge, stove top, microwave and dishwasher were in the room so we were able to have meals... More

Was this review helpful? Yes 1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello! We are so pleased that your family enjoyed your visit at our beautiful hotel! Yes, we are a perfect fit for family/business visiting to see the beautiful Dana Point, historic San Juan Capistrano and Laguna Niguel area. We are so looking forward to host your future stay! Cheers for a great summer! -Grace M. More

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Additional Information about Residence Inn San Juan Capistrano

Address: 33711 Camino Capistrano, San Juan Capistrano, CA 92675
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Juan Capistrano 3*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
By the oceanSituated near the beach in San Juan Capistrano, this hotel is close to Doheny State Beach, Mission San Juan Capistrano and Dana Point Harbor.Pool, fitness facilityResidence Inn San Juan Capistrano offers a complimentary breakfast and light meal reception to guests. Other amenities include complimentary high-speed (wired) Internet access and a complimentary grocery shopping service.Refrigerators, microwavesTelevisions come with cable channels. Guestrooms also feature kitchens and complimentary high-speed (wired and wireless) Internet access ... more   less 
Number of rooms
130

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