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Holiday Inn Express San Jose Central City

#18 of 74 Hotels in San Jose
Certificate of Excellence
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2660 Monterey Road, San Jose, CA 95111
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Holiday Inn Express San Jose Central City
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113 Reviews from our TripAdvisor Community

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Traveler rating
    44
    36
    23
    3
    7
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46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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McKinleyville, CA
Top Contributor
71 reviews 71 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

OK, OK, not really, but that was a great add campaign. Here's the deal, not a truly excellent hotel, but but excellent is a relative term. The room was great, price reasonable. No issues with service or cleanliness and the shower head/water pressure was as good as it gets. Stayed here for my son's graduation from Santa Cruz and nothing... More 

Was this review helpful? Yes 1
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thank you so MannyLiestold for choosing to stay with us and for letting us know that we met and exceeded your expectations.We are so pleased that you rated us five star.This means alot to us.thanks so much once again More 

CA
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came here with a friend for a business trip. The location of the property is near nothing of interest except industrial/businesses. The location from the airport is FAR and the shuttle cost me over $100 to get back for 1 person. The stay itself was good Clean room and decent sized for two people. The breakfast is subpar but... More 

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thank you rissa204 for your review and for choosing to stay with us.We are so pleased that we were able to create a nice experience for your stay with us.thanks so much once again More 

Carmichael, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The ADA room we were in had a fixed shower seat but no hand held shower head making use of it impossible for a person with mobility issues. (i.e. if you have to sit, there is no way for the shower spray to reach you.) I pointed it out and they said they would fix it before next person booked... More 

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thank you so much Penny,we are so sorry that the shower head didnt reach you on the ADA fixed seat.The commercial shower hose comes standard on the hand held and we are trying to get it modified.We really appreciate your suggestion and thanks so much once again More 

New Delhi, India
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed May 18, 2015

Its good hotel for extended stay in San Jose. It has 3 floors and multiple room options and rooms has studio apartment type of ambience with kitchen, and necessary home appliances. Breakfast has good continental options and still limited varieties.

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thank you so much Sum_Jain for staying with us and taking time to post a review We really appreciate your kindness.However,am so sorry that hotel you described is not our hotel.I understand traveling from overseas and staying from hotel to hotel could be a mix up,but we value your business and are really thankful to you More 

Senior Contributor
44 reviews 44 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 26, 2015

Not much to say really. Typical Holiday Inn Express. Not especially conveniently located for anything really. 15 minute walk (I know Americans dont usually walk anywhere, but unless you want to get a taxi or already have a car, seems to be the nearest restaurants and shops) Walk is alongside main road, well lit and reasonably safe I think Rooms... More 

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thank you so much Andysview for your wonderful review of our hotel.thanks so much for choosing to stay with us.We really appreciate your kindness.Please come back and stay with us whenever you are in town More 

Colorado City, Colorado
Top Contributor
67 reviews 67 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 25, 2015

Hotel has a good location, close to some good restaurants. Staff was help full at checkin. Room was very clean and large (had a corner room that was accessible). Exercise room is a joke.. treadmill and stairclimber in a space smaller than the hotel bathroom. Breakfast was your typical Eggs/Bacon/waffles.

Was this review helpful? Yes 1
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thanks so much Cowboy1275 for your business and for writing a review of your stay We really appreciate your opinion.Our hot expanded breakfast has lots of healthy options,its not only Egg/Bacon and we do not serve Waffles.We are so sorry that maybe you did not have time to check out our hot breakfast bar,but please come back and stay with... More 

Charleston, South Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 20, 2015

Clean, outside entry, excellent WiFi, nice reception, professional checkin. An excellent simple place to stay with outside exterior entry. Cost effective and easy booking on line. As well plenty of room available.

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thanks so much Gene for choosing to stay with us and writing a wonderful review of your stay We really appreciate your kindness.Please treat us like your home away from you home.Thank you so much once again More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2015

Nice hotel. Its a 20 minute bus ride from downtown but no shuttle bus to downtown. The breakfast is amazing and a massive selection of food. The staff are friendly and willing to help by either calling a taxi or supplying snacks in the afternoon

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thanks so much Coxy91 for your business and for your wonderful review We really value your business and you are very important to us.Please come back and stay with us whenever you are in San Jose.Hope you had a great trip here and had a safe flight back Thank you so much once again More 

Riverside, California
1 review
5 of 5 stars Reviewed February 24, 2015

This is not a fancy hotel. The entry doors are a bit of a turnoff but my high rating is for cleanliness. the hotels were kept clean and fresh and front desk staff was very pleasant. The breakfast is your average continental hotel type but a hot cup of coffee and fresh fruit is always nice.

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

We really appreciate your business and for your kind review MCDA04.Thanks for choosing to stay with us.Please come back and stay with us while your are in San Jose More 

Oslo, Norway
1 review
2 of 5 stars Reviewed February 16, 2015 via mobile

A bit noisy, but otherwise okay hotel. Until there is a problem. Our party of five had the misfortune of a company credit card that didn't work. Instead of solving this by calling us, they cancelled two of our five rooms. Because they 'don't call international numbers'. And apparently don't text them either. A really bad experience due to a... More 

Was this review helpful? Yes
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review

Thank you so much Linn for your review of our hotel.I am so glad that you liked our rooms and your stay.We are so sorry that we had to cancel two reservations which came on a different day and whose credit cards were not good.The hotel does not keep reservations on bad credit card.We would like to apologise to you... More 

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