We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton San Jose - Silicon Valley

Hotel website
Hotel deals
399 Silicon Valley Blvd., San Jose, CA 95138 (Formerly Holiday Inn San Jose-Silicon Valley)
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Four Points by Sheraton San Jose - Silicon Valley
View Map
Add Photo Write a Review

191 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    22
    52
    49
    36
    32
See reviews for
46
26
21
88
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (191)
  • Mar-May only
    (56)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (34)
All months
There are newer reviews for Four Points by Sheraton San Jose - Silicon Valley
See the most recent reviews
New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 19, 2014

Let me start off by saying if I could rate this motel a 0 I would. The exterior of the motel is old fashion but lots of free parking that was a plus. The back door has a card slot for guest to was left opened no need for card anyone can go in the motel. The front desk agents... More 

Was this review helpful? Yes 1
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay with us. We sincerely apologize for the billing confusion you experienced with our front desk staff. Could you please reach out to us at alfonso.chavez@fourpointssiliconvalley.com so that we can ensure you are charged the correct amount? Again, thank you for your review. Take care. More 

London
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 17, 2014

We stayed for 2 nights in August over the weekend. The lobby was nicely decorated and check in was swift and easy. The rooms appear to have been recently remodelled and were tasteful, clean and well maintained. Beds were comfortable and everything worked. In this price bracket you can't ask for more. We used the pool which was fine. In... More 

Was this review helpful? Yes
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience of having no towels around the pool during your stay. This will be immediately brought to the attention of our team and properly handled so that it will not be repeated. Again, thank you for your review. We are happy to that... More 

Surrey
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed September 17, 2014

There was nothing spectacular about this place just that it was close to family. 3 adults who stayed in a two bed room for two nights. We've stayed at other Four Points but this had less in room amenities. For example our room did not have a microwave or fridge. The reception said it was only in their suite rooms.... More 

Was this review helpful? Yes
Montreal, Canada
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed September 11, 2014

After 2 days of visiting Yosemite Park and travelling to Monterey, we decided to stay at this hotel for a not to expensive hotel and not too far from Santa Cruz and Monterey. We arrived friday night late after driving east to west. Service at the desk was not friendly but OK. Room was ready and clean. I was not... More 

Was this review helpful? Yes
Cottonwood
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 7, 2014

Many have stated...STAY AWAY..and I couldnt agree MORE.... Ihad no choice to book the hotel due to last minute reservations. I was in town for a funeral and EVERYONE else was booked. From the reservations(4diffrent ones from email,at hotel and calling in to confirm) being all wrong and never matching my correct amount of people, to the room smelling like... More 

Was this review helpful? Yes 3
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with your review. We are truly sorry to hear that you were disappointed with your recent stay with us. Providing unmatched and effortless comfort is a top priority and so we take your comments regarding your reservation experience, guest room and our staff seriously. Rest assured, each of these inconveniences have... More 

Travelers are raving about these San Jose hotels

Delhi, California, United States
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed August 10, 2014

AVOID. We stayed here for two nights as part of a wedding weekend. The room was pretty nice, comfortable, but everything else was not worth it. We booked a month ahead of time, arrived, and they didn't have a room ready for us. Then they gave us a one queen bed room for 4 occupants. We returned downstairs, and they... More 

Was this review helpful? Yes 2
Switzerland
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed August 9, 2014

This hotel, as already mentioned by others here, is disappointing, even for a lousy hotel. We asked the housekeeping to do the room 4 times during the same day and it was not done. Clearly, housekeeping has a serious problem, but the staff at the reception is incompetent and unhelpful. I have been to Sheraton San Jose in Milpitas, and... More 

Was this review helpful? Yes 1
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

We are sorry to hear that you did not enjoy your recent stay with us. I assure you, your comments regarding housekeeping and our front desk staff have been immediately addressed so not to negatively impact future guest stays. We are continuously looking for ways to improve our hotel and so thank you for your feedback. Again, we apologize for... More 

Israel
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 5, 2014

Although far away souther form SJ city center, but you will have clean and spacy room for a reasonable price (in my case) or few SPG points. No luxury, but OK++. Be aware of blocking $150 from your credit card, for security on arrival.

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed August 4, 2014

If I wanted to have to call for towels and coffee every morning I would've stayed home. Housekeeping staff is either lazy or not trained well. Our room looked like a prison cell-No decorations on the wall, noisy, kids running up and down hall all night, each of the seven nights we were there. Pay a little more and stay... More 

Was this review helpful? Yes
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for your feedback. We sincerely apologize for the issues you experienced with receiving towels and coffee. Your comments have been immediately discussed with our housekeeping staff and properly handled. Again, thank you for your review and allowing us the chance to improve our services. More 

Santa Rosa, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 28, 2014

We recently stayed here for 2 nights with adjoining rooms (one for kids, one for hubby and me). I found the front desk staff friendly and helpful, and the bed was hands down the most comfortable hotel bed I've ever slept on. I was incredibly disappointed in the housekeeping service. Perhaps as punishment for accidentally leaving my kids' room main... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

53 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (7)
Viewed
Bathroom (5)
Viewed
Pool/beach area (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (13)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Jose hotels
2.7 mi away
Dolce Hayes Mansion
Dolce Hayes Mansion
#8 of 75 in San Jose
4.0 of 5 stars 592 reviews
8.6 mi away
Four Points by Sheraton San Jose Downtown
12.8 mi away
La Quinta Inn & Suites San Jose Airport
Show Prices
Show Prices
Show Prices
1.0 mi away
Residence Inn San Jose South
10.9 mi away
Four Points by Sheraton San Jose Airport
11.5 mi away
San Jose Airport Garden Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay