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Four Points by Sheraton San Jose - Silicon Valley

3.5 of 5
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399 Silicon Valley Blvd., San Jose, CA 95138 (Formerly Holiday Inn San Jose-Silicon Valley)
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Four Points by Sheraton San Jose - Silicon Valley
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Ranked #38 of 74 Hotels in San Jose
A recent review
4 of 5 stars Reviewed June 19, 2014
Sivi811 Orange, California
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171 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Four Points by Sheraton San Jose - Silicon Valley
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Orange, California
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed June 19, 2014

I was pleasantly surprised by my stay here after reading all the negative reviews. I stayed just one night during a business trip and I found my room to be roomy, comfortable and clean. The furniture was cute and modern. There doesn't seem to be a lot nearby but downtown San Jose was just about 8 miles away so a... More 

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Phoenix, Arizona
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 5, 2014

Just stayed at this property for one night this week, want to help my fellow travelers with a brief review. Location - fair, there is nothing near this property so once you are there you maybe with little options for dinning. Room - Average, clean and recently remodeled Noise - One of the two big issues was the noise level... More 

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Sacramento, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

Clean quiet hotel, comfortable bed, convenient location. Close to the freeway about four to five miles from restaurants. However, there is a restaurant in the parking lot. Friendly and helpful staff. I would definitely stay here again when in town.

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Caroline G, Guest Relations Manager at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed your recent stay and that you found our location easily accessible and convenient. We look forward to your next visit! More 

1 review
2 of 5 stars Reviewed May 17, 2014

The lobby was nice and the rooms were clean. The service was horrible. Our room wasn't ready when we tried to check in at 5pm. It didn't take long though. The biggest problem though and what got suck low ratings is there was a party going on in the meeting room below us that had a huge stereo system. We... More 

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Caroline G, Guest Relations Manager at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to leave us a review. We sincerely apologize for the noise issues you experienced during your stay, and the manner it was dealt with. The comfort of all our guests is our first priority and we fell short of that goal here. Please accept our apologies and we hope you consider staying with us... More 

Travelers are raving about these San Jose hotels

Long Beach, CA
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 14, 2014

We stayed at the Four Points hotel because it's close to my brother's home. The last time we stayed, it was a Holiday Inn (years ago) and the hotel and rooms were horrible! It has since been taken over by Sheraton and nicely renovated. We were happily surprised when we walked into the lobby. It's nicely redone with comfortable seats... More 

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Caroline G, Guest Relations Manager at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for your review. We are happy to read that you found our hotel well-appointed during your stay. We apologize for any issues with our Make A Green Choice program, which we offer as an option to guests who want to be environmentally friendly. We hope you choose to stay with us again in the future. More 

Chicago, IL
Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed May 7, 2014

I used to my points to book this hotel and I am glad that I didn't pay. The hotel upkeep was ok but their service was questionable. In that regards it is rightly rated as category 2 or a 2 star hotel. The fitness center had no working AC( the AC's were giving E9 error-- not sure what it is).... More 

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Berlin, Germany
Level Contributor
71 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 5, 2014

5 days/nights for a business meeting, Room # 379 was on 3rd floor at the utmost end of the corridor, so quite a walk. Room was clean, quiet, good size, relatively quiet aircon, huge and very very comfortable bed for a good nights sleep. Free parking. Some slight room for improvement though. For a hotel where you get all that... More 

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Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to share your feedback. We're happy to hear our hotel met your needs for your business travel. We appreciate your comments regarding improvements that can be made. We will discuss these as a team to ensure we are providing a positive experience for our guests. Thanks again for sharing! More 

Petaluma
Level Contributor
113 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed April 28, 2014

A woman in front of me in line asked to change her room because of the strong paint smell. Didn't think about it too much, then hit my room (306, as usual a million miles from anything despite being Platinum with SPG) and wow, what a stink. Obviously they're trying to spruce the place up a bit, which is certainly... More 

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Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for your loyalty to Four Points San Jose-Silicon Valley. I apologize for the strong paint smell you mentioned. We are always willing to move guests to different rooms based on availability. I hope the rest of your stay in Silicon Valley was pleasant. Feel free to reach out to me directly the next time you plan to stay.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 6, 2014

Reservation was made a month in advance and request was placed for a late check out. Requested late check out with the front desk staff upon checking in, was told to call front desk again early morning of scheduled departure, but was declined. Lights were out in hallway when we first checked in, couldn't see the room numbers. Only hotel... More 

Was this review helpful? Yes 1
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

We appreciate your feedback and apologize that we were full during the time of your stay and could not accommodate late check out. The back of the building is locked for security purposes. We apologize for the inconvenience this caused you. We hope the rest of your stay in Silicon Valley was enjoyable. More 

New York, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 1, 2014

The hotel looked like a motel, but with that said, it was very nice. The room was very clean and the outside appearance was quite beautiful. The hotel is located right near the airport and the light rail which granted easy access to downtown San Jose and all other festivities in the area. The was no complimentary breakfast, but there... More 

Was this review helpful? Yes
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to write a review. We are pleased to hear that our hotel met your expectations and that you enjoyed your stay. We hope to welcome you back again the next time your travels bring you to Silicon Valley! More 

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