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All 71 San Jose hotels

Four Points by Sheraton San Jose - Silicon Valley

2.5 of 5 Hotel   |   399 Silicon Valley Blvd., San Jose, CA 95138 (Formerly Holiday Inn San Jose-Silicon Valley)
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Ranked #43 of 71 Hotels in San Jose
A recent review
4 of 5 stars reviewed 1 week ago
Geoffrey B Napier, New Zealand
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126 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I ended up staying one night in September. The room was clean, but smelled like smoke. The bathroom and sink had several odd things. As an example, the faucet for the sink appears to be too far back, so when you use the sink you get water all over the counter. The towels are thin and stayed damp, so I... More

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Napier, New Zealand
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is showing it's age (used to be a Holiday Inn) but this is made up by the eagerness of the staff to please. I stayed in a basic King Bed room. The room was clean and quiet and the bed comfortable. The bathroom and shower fixtures are a bit dated. WIFI worked great but the AC seemed to... More

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New York
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Let me start off by saying if I could rate this motel a 0 I would. The exterior of the motel is old fashion but lots of free parking that was a plus. The back door has a card slot for guest to was left opened no need for card anyone can go in the motel. The front desk agents... More

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Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay with us. We sincerely apologize for the billing confusion you experienced with our front desk staff. Could you please reach out to us at alfonso.chavez@fourpointssiliconvalley.com so that we can ensure you are charged the correct amount? Again, thank you for your review. Take care. More

London
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights in August over the weekend. The lobby was nicely decorated and check in was swift and easy. The rooms appear to have been recently remodelled and were tasteful, clean and well maintained. Beds were comfortable and everything worked. In this price bracket you can't ask for more. We used the pool which was fine. In... More

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Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience of having no towels around the pool during your stay. This will be immediately brought to the attention of our team and properly handled so that it will not be repeated. Again, thank you for your review. We are happy to that... More

Surrey
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was nothing spectacular about this place just that it was close to family. 3 adults who stayed in a two bed room for two nights. We've stayed at other Four Points but this had less in room amenities. For example our room did not have a microwave or fridge. The reception said it was only in their suite rooms.... More

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Montreal, Canada
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After 2 days of visiting Yosemite Park and travelling to Monterey, we decided to stay at this hotel for a not to expensive hotel and not too far from Santa Cruz and Monterey. We arrived friday night late after driving east to west. Service at the desk was not friendly but OK. Room was ready and clean. I was not... More

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Cottonwood
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Many have stated...STAY AWAY..and I couldnt agree MORE.... Ihad no choice to book the hotel due to last minute reservations. I was in town for a funeral and EVERYONE else was booked. From the reservations(4diffrent ones from email,at hotel and calling in to confirm) being all wrong and never matching my correct amount of people, to the room smelling like... More

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Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with your review. We are truly sorry to hear that you were disappointed with your recent stay with us. Providing unmatched and effortless comfort is a top priority and so we take your comments regarding your reservation experience, guest room and our staff seriously. Rest assured, each of these inconveniences have... More

Delhi, California, United States
Top Contributor
52 reviews 52 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 10, 2014

AVOID. We stayed here for two nights as part of a wedding weekend. The room was pretty nice, comfortable, but everything else was not worth it. We booked a month ahead of time, arrived, and they didn't have a room ready for us. Then they gave us a one queen bed room for 4 occupants. We returned downstairs, and they... More

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Switzerland
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed August 9, 2014

This hotel, as already mentioned by others here, is disappointing, even for a lousy hotel. We asked the housekeeping to do the room 4 times during the same day and it was not done. Clearly, housekeeping has a serious problem, but the staff at the reception is incompetent and unhelpful. I have been to Sheraton San Jose in Milpitas, and... More

Was this review helpful? Yes 1
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

We are sorry to hear that you did not enjoy your recent stay with us. I assure you, your comments regarding housekeeping and our front desk staff have been immediately addressed so not to negatively impact future guest stays. We are continuously looking for ways to improve our hotel and so thank you for your feedback. Again, we apologize for... More

Israel
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 5, 2014

Although far away souther form SJ city center, but you will have clean and spacy room for a reasonable price (in my case) or few SPG points. No luxury, but OK++. Be aware of blocking $150 from your credit card, for security on arrival.

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Additional Information about Four Points by Sheraton San Jose - Silicon Valley

Address: 399 Silicon Valley Blvd., San Jose, CA 95138 (Formerly Holiday Inn San Jose-Silicon Valley)
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Four Points by Sheraton San Jose - Silicon Valley 2.5*
Number of rooms: 207
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Also Known As:
Holiday Inn San Jose-Silicon Valley Hotel San Jose
San Jose Holiday Inn

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