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Four Points by Sheraton San Jose - Silicon Valley

3.5 of 5
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399 Silicon Valley Blvd., San Jose, CA 95138 (Formerly Holiday Inn San Jose-Silicon Valley)
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Four Points by Sheraton San Jose - Silicon Valley
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Ranked #39 of 74 Hotels in San Jose
A recent review
3 of 5 stars reviewed 4 days ago
Liveforetravel West Palm Beach, florida
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153 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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West Palm Beach, florida
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here 2 nights before we flew to Maui from the San Jose airport. We wanted to stay pretty far south as we had planned on driving the Pacific coast highway on our 1 full day here. This place was perfect for that. It was close to the 101 but nothing else. We never ate in the area or... More 

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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very professional, helpful, and courteous staff! Recently updated European style rooms are quite elegant, large, and comfortable. Plenty of parking and beautiful walking trail just next door. Convenient to Highway 101 and Downtown San Jose and SJC airport.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The King Suite Room was really nice and spacious with a balcony. Room service is offered for breakfast, lunch, and dinner from the on-site restaurant. Hotel staff was very pleasant and helpful. Property was very clean looking both inside and out.

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Seattle, WA
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 1 night after a long flight. The upside is that we were able to check in quickly. The front desk clerk was pleasant. The room was basic and the door didn't close well. The room window was open right into the parking lot. I didn't feel as secure as I would've liked. There was a microwave and... More 

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Austin, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was very nice, roomy and clean. I'm not understanding the reviews here that say this is an older hotel, as it seems quite modern and stylish to me. As good as many luxury hotels I've stayed in, plus free wifi and parking. Worth the extra drive to avoid the high price of a hotel in SF. I will definitely... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for providing feedback regarding your stay at our hotel. We are happy to hear you enjoyed your guest room and free parking and WiFi. We look forward to your next stay. All the best. More 

Senior Contributor
48 reviews 48 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 13, 2015

We spent the night here to be near for a SJ Sharks game. The room is comfy, and we love the shower soaps on the wall in a dispenser. The bed was very comfortable. The staff was very friendly. But still there is something missing. It's not too impressive. We usually stay at Hiltons, and will probably look for a... More 

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Portland, Oregon
Top Contributor
157 reviews 157 reviews
33 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed March 11, 2015

In short this hotel will do in a pinch. Great location if you need to be in South San Jose. The lobby was very nice. That's kind of where it ended. Seemed a bit understaffed and when I got to the elevator I was a bit surprised, and confused, by it. Hard to explain but it two doors opposite but... More 

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Houston, Texas
Top Contributor
98 reviews 98 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed March 4, 2015

We stayed three nights at the hotel. The check-in was smooth and the staff were friendly and competent. However, this is an old hotel and it shows. Unfortunately, the first night, the toilet stopped flushing. The next morning, on our way out, we informed the front desk. When we returned in the afternoon, the toilet had not been fixed, so... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

We sincerely apologize you were disappointed with the conditions at our hotel. We strive to maintain a clean environment, and we apologize for the lack of service with maintenance and housekeeping, as what you described does not reflect the standards we expect to uphold. Service and cleanliness are our number one training priority and our team takes every opportunity to... More 

California
Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 10, 2015

We spent a Saturday night at this hotel. First impression was that it was a decent hotel. Had a nice lobby and the room looked clean and a good size. the pro's were free wifi, good water pressure in the shower, a power strip on the night stand and the usual coffee maker (can't wait until they start putting keurigs... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to share your review with us. We apologize you were unable to get a good night's rest due to noise in nearby guest rooms. We are pleased though that you enjoyed our spacious, clean guest rooms and fast and free WiFi. We hope you will give us another chance in the future. All the... More 

Las Vegas
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

I stayed one night here with my wife while visiting friends. I found the property clean, large, and nicely appointed. The rates are favorable to the area and better still, free parking. WIFI is free as well and I found it to be a decent speed. My SPG gold status was promptly recognized which is always nice. Although we didn't... More 

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