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Four Points by Sheraton San Jose - Silicon Valley

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399 Silicon Valley Blvd., San Jose, CA 95138 (Formerly Holiday Inn San Jose-Silicon Valley)
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1 room 1 guest
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Four Points by Sheraton San Jose - Silicon Valley
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191 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Temecula, California
Level Contributor
145 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Note: I did not choose this hotel, I was walked from the Residence Inn. The reviews look pretty bad for this place but I found it better than expected. Staff - friendly and helpful Cleanliness - room was great as well as common areas and fitness center. Amenities - nice fitness room, pool was clean and hot tub worked great.... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We checked in on Saturday, August 15th in the afternoon. We were placed in room 153. When we got to our room, there were no towels or soap at the sink. The toilet did not work either, it wouldn't flush. We went back to the front desk and they moved us to room 279. Sunday, the following morning we left... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Dear Lili B, We sincerely apologize for your poor experience you encountered at our hotel. Our team takes a lot of pride in what we do, and this is not typically the way we treat our guests. Rest assured, your comments in regard to the cleanliness of your room have been addressed with housekeeping to ensure we are properly maintaining... More 

Travelers are raving about these San Jose hotels

Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This was my second stay in this Four Points hotel and both times were great. Staff are pleasant, breakfast was good, room was great. I had a ground floor room looking onto the pool. The hotel gym doesn't have much, but enough to get a modest workout done. Good distance between Mountain View, Cupertino, Santa Clara. Not too far from... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to share your experience with us! We are so happy you made the choice to stay with us again - it was our pleasure hosting you! We're thrilled to learn how much you enjoyed our friendly staff, breakfast, and guest room. Thank you again for the wonderful recommendation - all the best. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We booked this last minute and got a really good deal. The rooms were massive the pool was nice. The staff friendly. The beds were the most comfortable beds I've ever slept in. The restaurant next door was a let down and I wouldn't recommend it, perhaps we struck it on a bad night Its right off the highway but... More 

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Sacramento, California
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When you first walk in, you are greeted by a nicely furnished lobby. Very nice. Cute sitting area with a faux fireplace. The fitness room was pretty decent. The front desk staff were welcoming upon our arrival. The first room they gave us (on the first floor) smelled horrible (musty/moldy smell). When we looked at the sheets, they were dirty.... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time to provide us with a review. We are sorry to hear you did not enjoy your stay and were disappointed with the level of cleanliness in the guest rooms. Please know that we take your feedback seriously, as cleanliness is our main priority. We are extremely sorry for falling short on this expectation, but... More 

Morgan Hill, California
Level Contributor
186 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an old Holiday Inn with a Sheraton name on the front. Had to book a room for a friend to stay and this was the only place with any rooms available. Lobby was very nice but the Hotel not so nice much better places to stay for the price tired and old here... Book online for the best... More 

Was this review helpful? Yes 1
Visalia, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This hotel does not meet Sheraton standards. We stay at Sheratons most of the time because they uphold quality & cleanliness at an affordable price. This hotel was disgusting. Bed spreads where supposed to be white but they were stained & dirty, mold in showers. Wall paper was peeling instead of replacing they patched with wall paper that did not... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for sharing your feedback with us - we are very sorry to learn that you were disappointed with you stay. We do make cleanliness and customer service a priority and genuinely apologize for falling short on these basic expectations. Please know you comments will be shared with the greater team as a training opportunity, as what you have... More 

Boston
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 28, 2015

Had a very trying experience. I had prepaid our reservation, but when we got there at 6pm(Regular check in is at 3 pm), we were told that our room was not ready. They were 'understaffed'. We were told that we would have to wait 20-30 mins, but this was extremely inconvenient as we had a small window during which we... More 

Was this review helpful? Yes 2
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for sharing your experience with us. We apologize for the wait you endured during the day of your check-in. Please know that our team was indeed understaffed, which caused a delay in guest rooms availability. We understand your frustration and know that your time is valuable. We hope the rest of your trip was smooth and were able... More 

Aylesbury, United Kingdom
Level Contributor
112 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 28, 2015

This is the first time I've stayed in this particular San Jose hotel, but I'm sure it won't be the last. The welcome at reception was warm and friendly, I was speedily checked in and the hotel services were explained to me. I took room service which was prompt, hot and tasty, again served by a really friendly staff member.... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

We are so happy to learn that our warm and friendly front desk team, room service, and clean accommodations met your expectations! We look forward to hosting your next stay - thank you for the wonderful review! More 

Orange County, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed July 25, 2015

My travel department booked me into this hotel as all the hotels we typically use in San Jose were sold out. I had stayed at this hotel 10 years ago when it was a Holiday Inn and vowed then never to return. Here is a summary of my experience. Front Desk Staff were cheerful and very helpful. While perhaps not... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose - Silicon Valley, responded to this review

Thank you for taking the time out to share your experience with us. Although it is great to learn you enjoyed your interaction with the front desk team, we are sorry you were disappointed with your overall stay. We especially regret to hear about the refrigerator that was sent to your guest room, as there is no excuse. We pride... More 

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