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Hilton San Jose

3.5 of 5 300 Almaden Boulevard, San Jose, CA 95110
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Certificate of Excellence 2014
Hilton San Jose
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Hilton San Jose
Hilton San Jose
Hilton San Jose
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571 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton San Jose
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Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 19, 2014

Entrance and reception look old and neglected coming from the parking lot, but not dirty. . They offered a 5 $ bar voucher per day for not doing house keeping - I find this a bad sign. The room is clean. The room is clean. The furniture are a bit aged but in pretty good condition, quite old TV. Last... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We enjoy hearing back from our valued customers about their stay with us. I do appreciate your comments regarding the property. We are in the process of working on an architectural plan to include the updating of our front entrance. I think you will be pleased with our new look once... More 

San Mateo, United States
1 review
2 of 5 stars Reviewed November 18, 2014

Not enough staff to serve customers. Over priced drinks, and everything. Food was horrible. Ordered room service breakfast and they never got order off door and had to go to restaurant, just buffet and it was horrible.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we take your comments seriously. I am very sorry for the lack of service you received during your stay. Our food and beverage demand that weekend was much more than we anticipated and as a result we were challenged by our seating capacity... More 

San Francisco, United States
1 review
5 of 5 stars Reviewed November 18, 2014

A+ Greeted warmly, quickly and correctly A+ Room was pretty and super clean A+ Sweet view of the city and pool A+ As a woman staying alone, I felt very safe A+ Location & Parking A+ Concierge, Bell Staff, Front Desk A++ Definitely worth my money spent

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate you taking the time to let us know about your stay with us. WOW! An A+ rating...it doesn't get much better than that. I am so pleased that you enjoyed your safe and comfortable accommodations and our great service team. Thank you for your business and we look... More 

Ridgefield, Washington
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 16, 2014

My recent stay at the Hilton San Jose was not nearly as good as my stay a year ago. All I can say for my recent experience is that it was adequate. The room was clean but I can't say it was comfortable. First the positive - the bed was comfortable and I slept well. The rest of the room... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. As "adequate" is not what we strive for, I apologize that you did not have a better experience. Whether it's a conference or individual travel, I assure you that we are focused on all business.... More 

Fort Wayne, Indiana
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 16, 2014

The hotel is attached to the conference center which was great, and only a $20 taxi ride from the airport. I arrived early am and checked in. I completely understand rooms are unavailable due to being sold out the night before and a need to call me when one is ready, but to be told in a smug condescending fashion... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. As we use customer feedback to improve upon our service in the future, we appreciate your comments regarding your stay with us. Please accept my apologies for the less than favorable check-in experience. We will certainly address this with our front office team. This is not typical of the service we... More 

1 review
4 of 5 stars Reviewed November 16, 2014

Good value, good downtown location, so close to everything including airport, train station, convention center, performing arts venues, nice restaurants. Good for walkers, only complaint too many homeless in downtown area, but of course that's not the hotel's fault, and we had no troubles with them.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the Hilton San Jose. I am so pleased that you enjoyed our location and your accommodations. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San... More 

cleveland,ohio
Top Contributor
94 reviews 94 reviews
90 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 15, 2014

This hotel isn't far from the airport, shopping and places to eat. The rooms are spacious (the suites). Housekeeping needs to clean the rooms better. There was a lot of dust on the furniture. The bed was super small for the size of the room. The tv is pretty small also. There was a mini frig in the room which... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate customer feedback as we share your comments with our entire team. While I am pleased that you enjoyed our spacious rooms, I apologize that you found some housekeeping oversights. We will certainly address that with our housekeeping team. Thank you for your comments regarding our friendly staff. Your... More 

Nipomo, United States
1 review
4 of 5 stars Reviewed November 13, 2014

Beautiful room, first impression and smell outstanding. Comfortable beds. Felt safe. Buffet breakfast was mainstream and coffee could be better. Seating arrangement for such a beautiful facility was not comfortable. Staff even though few were very nice. For the price it would be nice to have parking included.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the San Jose Hilton. We were so pleased to hear that you enjoyed your clean and comfortable accommodations, as well as, our friendly and helpful staff. Your business is very important to us and we have share... More 

San Mateo, California
Top Contributor
51 reviews 51 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 11, 2014

I stayed at the HIlton for 2 nights during a conference at the Convention Center. It is attached to the center, so extremely convenient The rooms were spacious and comfortable. Comfortable beds, lots of fluffy pillows. Bathroom was nice. Because I was at a conference, I didn't have the opportunity to use the other facilities such as the restaurant, gym... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us as we share your comments with our entire team. We are so pleased that you selected Hilton for your convention stay. Our location is not only convenient to the Center but to the other areas of downtown San Jose. I am happy that you... More 

Olathe, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2014

We were very pleased with our stay at the San Jose Hilton Hotel. Everything was clean and neat and the checkin and checkout were very quick and helpful. We would definitely stay there again on a future trip to San Jose.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay at the San Jose Hilton. We are so pleased that you enjoyed your clean and comfortable accommodations and found our staff to be friendly and helpful. Thank you for your business and we look forward to welcoming you... More 

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Additional Information about Hilton San Jose

Address: 300 Almaden Boulevard, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#4 Romantic Hotel in San Jose
#10 Family Hotel in San Jose
#10 Business Hotel in San Jose

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