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Hilton San Jose

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300 Almaden Boulevard, San Jose, CA 95110
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Hilton San Jose
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Hilton San Jose
Hilton San Jose
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682 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Henderson, Nevada
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Got to the hotel early fully knowing that it was possible that early check in might not be possible. The gentleman at the front desk almost laughed at me when I walked up and said I was there to check in. I said no problem and went to check bags at the bell desk. The bell staff was more then... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. As we share this information with our entire team, we take your feedback very seriously. Your comments regarding the staff members are of most concern as we this can have the most impact on a guest... More 

Dallas, Texas
Level Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you have business in San Jose the Hilton should be on your short list. Rooms were clean, amenities were readily available, and there was not a lot of hallway noise. Easy access to airport and major freeways, and easy walking to down-town points of interest are pluses. The hotel is adjacent to a conference center so the property can... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We very much enjoy hearing back from our valued customers about their stay with us. We truly appreciate your kind remarks. I am glad that you found your accommodations satisfactory and had a chance to utilize the many amenities that we offer. Thank you for your business and we look forward... More 

San Francisco, California
Level Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

What a disappointment! I've stayed here before years ago and once sold the hotel for the city, but it isn't what it use to be. Service was poor front front desk attitudes to housekeeping staff who didn't pay attention to details such as the Kleenex box running out and the spare being water damaged. The show control was so tight,... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. While we were pleased to welcome you back to the Hilton and our city, I apologize if it was not the experience you had hoped for. Your comments have been shared with our entire team to insure that we do better moving forward. As you can see from other reviews..."Great Hotel"...this... More 

Philadelphia, Pennsylvania
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is updated and clean and in a great location. It was very easy to walk to places of interest as well as drive - easy access to the highway. The hotel staff are amazing! They were very attentive and truly made the experience.

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. Thank you very much for your kind comments about our hotel and amazing staff. We appreciate your business and look for to welcoming you back. Gary Hageman / General Manager / Hilton San Jose More 

Los Angeles, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This location claimed it was completely renovated. It was not. The bathrooms needed to be renovated and were dirty. Changed rooms as a result of the bathroom not being cleaned. Had to had cleaning staff come and clean the second room's bathroom. (The wall paper around the sink, both walls, was filthy. Not being cleaned). Renovation ran short of the... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Your feedback is very important to us and we share this information with our entire team. I am so sorry that we fell short on our housekeeping responsibilities. This is not typical of the service we generally provide. Our bathrooms were renovated during our last guestroom remodel. This appears to have... More 

Eureka, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel is nice and the staff is very friendly. I would recommend it if you are looking for a hotel that is clean and pleasant in San Jose, CA. The bed was a little uncomfortable for me as I am used to a memory foam mattress topper on my bed. The bed was a little too firm for me,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued guests about their stay with us. I am so pleased that you had a great stay and would recommend the Hilton to others. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San... More 

San Diego, United States
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful Welcome Clean room Staff knew me by name once I checked in Delicious menu at the restaurant Great wine at the bar Small pool Room Service was a breeze Friendly staff Now a member of HiltonHonors

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate your feedback and so pleased that you had a great stay. We love the fact that Hilton is now you "Go To" hotel! Thank you for your business and we look forward to welcoming you back in the future. Gary Hageman / General Manager / Hilton San Jose More 

Las Vegas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We made last minute arrangements in the phone and called back to confirm reservations at a 5 minute hold however upon checking in, the front desk staff greeted us warmly and the long hold was history. They accommodated or large dog as it was a short stay. The room was perfect! Comfortable and quiet, we slept and are still asleep... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued guests about their stay with us. I apologize for the phone wait time but was pleased that our staff made up for it once you arrived and accommodated your needs. Please be assured that we will look into the restaurant situation that you described... More 

Orange County, California
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The Hilton brand should really have the same standards, policies, customer service. We travel a lot for my daughter's sport and unfortunately, most of the hotels available to us are the same. Hilton, Marriott, Hyatt. We have Marriott Vacation Club points, but we're trying to build our Hilton Honors points. So, I moved our reservation at the Marriott San Jose... More 

Was this review helpful? Yes 1
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you letting us know about your stay with us. I apologize for a less than satisfactory stay and assure you that we are capable of providing a much higher level of service. Please be assured that your comments have been shared with our entire team as we want to... More 

Honolulu, Hawaii
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The beds and bedding were so comfortable! The restaurant stayed open until midnight so that was convenient. The hotel is conveniently located right across of the VAT light rail metro stop and there are many options for enjoying the arts nearby. The pool is too small for actual swimming.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. I am so glad that you enjoyed your accommodations and our comfortable beds. The beds are truly a hit! Our location and access to the downtown area makes the Hilton a plus. Thanks for your... More 

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