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Hilton San Jose

3.5 of 5 300 Almaden Boulevard, San Jose, CA 95110
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Certificate of Excellence 2014
Hilton San Jose
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Hilton San Jose
Hilton San Jose
Hilton San Jose
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570 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ramona, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Could have been better. not the best experience. Did not recieve the amenities upon arrival such as coupons for breakfast,drinks,coffee and access to exec lounge that have always been ready for me. I had to return to the front dest 3 times to get items that i have always recieved at check in

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we share your comments with our entire team. I apologize that some of your "added amenities" were not presented at check-in and that you had to return to the front desk to retrieve these them. Please be assured that we will address this... More 

St. Paul, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

For $342/night I was expecting a bit more! Heating and AC did not work, bathroom sink drain stop knob missing and the end is very sharp. (It will draw blood) This property does have a good location and very friendly staff! Needs a little maintenance and remodeling!

Review collected in partnership with Hilton Hotels & Resorts

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Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued guests about their stay with us. I apologize that we did not meet your expectations during this stay and for the maintenance related problems that you incurred. I hope that at some point before your departure we "Made It Right." If not, please feel... More 

2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of the nicest hotels in the perimeter of downtown San Jose within walking distance to many venues. Great place to visit for Christmas activities and also around the 4th of July. Check out their facilities - you will be glad you did.

Review collected in partnership with Hilton Hotels & Resorts

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Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to advise us and others about your stay with us. I am so pleased that you had an outstanding stay and find the Hilton to be a great choice in downtown San Jose. Thank you for your business and we look forward to welcoming you... More 

Washington, DC
Contributor
20 reviews 20 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you need connected access to the San Jose Convention Center, hard to beat the location, but it is about 3-4 blocks away from the rest of "downtown" San Jose. It's a decent Hilton, a bit basic in decor (at least the rooms), but no surprises, and a comfortable night. Where the hotel really falls down is the room-service food;... More 

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Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate your business and thank you for your comments regarding your stay. I was pleased to hear that many aspects of your stay were very positive...including our staff, your guestroom and our location. Unfortunately, we seemed to fall short in your expectations of room service. As we share this feedback... More 

Washington, DC
Contributor
20 reviews 20 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel generally is a good value, and it is right next to the convention center. The rooms are spacious, if a bit basic, but clean. Typical mid-range Hilton. The one thing that really detracted from my two stays was the in-room dining food, which was mediocre and, therefore, way overpriced. Stay here, but walk 4-5 blocks to the area... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Your feedback is very important to our continuous improvement process and we share your comments with our entire staff. While it appears that you were pleased with your accommodations and the location of our facility, it sounds like we fell short on your in-room dining experience. Please accept my apologies and... More 

Sacramento, California
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have visited the location several times for different conferences. I enjoy the lobby lounge area and the easy access business computer stations. This hotel is directly connected to the convention hall making it a breeze to get to presentations. There is also public parking across the street for $10/day versus convention parking of $22/day. The rooms are neat, not... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. As we enjoy hearing back from our valued customers, we appreciate your comments about your stay with us. I am so pleased that you found our location to be convenient and your accommodations to be clean and spacious. Thank you for your business and we look forward to welcoming you back.... More 

San Francisco, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The management is terrible especially front desk who taunts guest if they complain to corporate office. Was asked to change rooms 3 times due to service defects (broken mirrors, bad carpet and smells, furniture is scratched, and peeling wear and tear on wall paper is visible and scratched but not replaced. The management has converted Hilton Hotel to "MOTEL STATUS."

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. As our policy at Hilton is if something is not right...we will "Make It Right" I was disappointed to learn of your less than favorable stay. I apologize for the oversights and that you had to... More 

Van Nuys, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is very nice and conveniently located to the convention center. Unfortunately the restaurant is not up to the standard I would expect from a Hilton having stayed in many throughout the US and abroad.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we are performing. While I was pleased to hear that you enjoyed our hotel, I was disappointed to learn of your less than favorable experience with our restaurant. If there is any additional information regarding the food quality that you... More 

Top Contributor
130 reviews 130 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel - really nice welcome. Good room and really easy check in. The lounge was closed at the weekend but we were given drinks and snacks vouchers which were used for excellent sliders and stuff at the bar. Free breakfast was fine - maybe not the full on Hilton experience but adequate. Very convenient for the Civic Centre. Two... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued guests about their stay at the Hilton San Jose. I was very happy to hear that you enjoyed your accommodations and found or staff to be friendly and helpful. Or location adjacent the Convention Center, as well as, many of the other restaurants and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is modern and is located a short walk from Levi's Stadium. This is a big plus for all 49er's fans. The staff are very courteous, helpful and they all greet you with a big smile. Our room was very comfortable and the view spectacular. Sorry that we only had one day to visit but we will return soon.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate customer feedback. I am so glad that you enjoyed our sister property, Hilton Santa Clara. Should your future travels include the downtown San Jose area - we are located near the SAP Center, please give the Hilton San Jose a try. We would enjoy having you as our guest.... More 

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Additional Information about Hilton San Jose

Address: 300 Almaden Boulevard, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#4 Romantic Hotel in San Jose
#10 Business Hotel in San Jose
#11 Family Hotel in San Jose

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