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Hilton San Jose

3.5 of 5 300 Almaden Boulevard, San Jose, CA 95110
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Certificate of Excellence 2014
Hilton San Jose
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Hilton San Jose
Hilton San Jose
Hilton San Jose
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590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Regina, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel, was actually the quieter one as the adjoining hotel (marriott) had all the action and noise. Staff were very friendly and helpful. Heard there was some issues from the volley ball convention going on as they wanted some sleep due to competition events, while we just wanted to Howl.. lol.. Rooms clean and great location. Depending on budget... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued guests about their stay. We were very happy to welcome back FurCon. This is an extremely busy weekend for our hotel and as you mentioned we had another small group as well. I was pleased that you enjoyed your stay including your accommodations and... More 

Placerville
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Two words: Run. Down. Tired and beaten up. No hot water for a full day. Rude staff. Bad book keeping. Dirty rooms. Stay at the Marriott if you want the location, or better yet, go ahead and splurge at The Fairmont. Hilton needs to re-evaluate this property and see about either 1. Overhauling and remodeling this place (and spending $$$... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. I was very disappointed to learn about your less than favorable stay. As your comments concern me and are not in keeping with the majority of the reviews we receive, I would appreciate hearing from you so we can "Make It Right." I know we recently experienced a hot water issue... More 

Groton, Massachusetts
Top Contributor
292 reviews 292 reviews
58 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here before and will again but its more because I am a regular Hilton Honors traveller than anything else. On the plus side the staff were very helpful and friendly, zero complaints on that front, it is located at the convention center in downtown, so depending on your needs the location is good. On the less positive... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us as we share this information with our entire team. While we were pleased to hear that you found our staff to be friendly and helpful, we would appreciate knowing what we might be able to do to make the hotel less sterile and a... More 

Santa Clarita, United States
1 review
5 of 5 stars Reviewed 1 week ago

The facility is comfortable and the rooms are larger than most. Bed was a little lumpy, but the pillows were comfy. Food is a little expensive, but is very good. Housekeeping did a great job at keeping the room neat and clean.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. I was happy to hear that you enjoyed your accommodations including our comfy pillows and great food. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager /... More 

Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was very clean, had great service. The valet was very convenient. It was centrally located. We ate at their little café. The food was great for a café. The continental breakfast was delicious!! They had free wifi, which I enjoyed and the staff was all around friendly and accommodating. They had a nice fitness area with water bottles... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued guests. I was very happy to hear that you had a great stay and received outstanding service from our team. Thanks for dining in Affinity Restaurant as well. We appreciate your business and look forward to welcoming you back. Gary Hageman / General Manager... More 

Evanston, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

My one night stay at this hotel ended with an elevator malfunction. Causing the elevator to breakdown on the floor - after two sudden drops I pushed the button for the next floor down and got off to use the stairs. My Hilton Honors account had expired so I asked the desk person to open a new account for me.... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you letting us know about your stay and was disappointed to learn of your less than favorable experience with our service levels. Hilton Honors members both past and present are very important to us. I apologize for the elevator malfunction. While infrequent, this can happen occasionally and we must... More 

Omaha, Nebraska
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

During a large conference I stayed at the Hilton that is connected to the convention center. The hotel is nicely decorated and comfortable.We enjoyed drinks and appetizers at the hotel bar and was easily able to get around downtown San Jose with several dinner choices within a couple of blocks.

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and we appreciate hearing about your stay. Our location adjacent to the convention center does provide for a convenient stay. Everything there is to do in downtown is just outside our door. I am pleased that you found your accommodations to... More 

Granger, IA
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute I arrived at the hotel in a taxi and was greeted by a friendly gentleman who helped with my luggage, to check in and proceeding to my sleeping room was a breeze. My 2 night stay was pleasant and check out went as smoothly as check in.

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate having you as our guest and taking the time to let us know about your stay. I was so pleased to hear that you had a great experience from the time you arrived at our main entrance and until your departure. We appreciate your business and look forward... More 

Sydney, Australia
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My usual was full, and this was close to a meeting so I took it. It was an error. I drove up. No sign of life on the drive way (about 9am on a midweek day). Cars and customers. No staff. Waited a little, then got my luggage out and lugged it up stairs to reception. Evntually attracted someone's attention.... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. As customer feedback is very important to our continuous improvement process, we thank you for your candid comments regarding your stay. I truly apologize for our service short comings and assure you that this is not typical of the service we provide. We will address this with our team to improve... More 

Fullerton, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Great customer service is so rare these days, but the hotel staff here was wonderful, especially Alex at the front desk. He was so friendly and accommodating and genuinely wanted to make sure that all our needs were taken care of. Whether we were coming or going, he greeted us with a big smile and always made us feel very... More 

Was this review helpful? Yes
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate customer feedback and we were very happy that you enjoyed your stay with us. Customer service can certainly make a big difference in an overall stay and I was pleased to hear that you had a great experience with our team. Alex is definitely a star performer and... More 

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Additional Information about Hilton San Jose

Address: 300 Almaden Boulevard, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#9 Romantic Hotel in San Jose
#9 Family Hotel in San Jose
#11 Business Hotel in San Jose

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