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Holiday Inn San Jose - Silicon Valley

#32 of 75 Hotels in San Jose
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1350 North 1st Street, San Jose, CA 95112 (Formerly Wyndham Hotel San Jose)
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1 room 1 guest
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Holiday Inn San Jose - Silicon Valley
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425 Reviews from our TripAdvisor Community

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Traveler rating
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    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bengaluru (Bangalore), India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

check-in was pretty smooth but during check-out felt the employee did not care for my business. No soap on the first day. I had to ask for it. I didn't like the bathroom shower, it was too much water pressure for me. Parking requires you use a ticket to get into and out of the gates. Breakfasts has two choices... More 

Was this review helpful? Yes
Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear Fr0d0811, Thank you for providing us with feedback regarding your recent stay. I am very glad to hear that our front desk team was helpful during check in, however, I am sorry to hear that you had a less than pleasant experience at check out. I have sent you a private message to gather more information regarding your reservation... More 

Fresno, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I will start off with the entrance ,there is a parking ticket booth you pay 13 dollars for parking each night, I'm so out raged we payed $355. For the room my husband and I , we went to see our daughter off to the navy so I guess they jack the rates up on you. I see the same... More 

Was this review helpful? Yes
Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear RayS73livinglife, We are sorry to hear that you were not satisfied with your stay. Our rates are competitively priced with the area, and they do tend to be higher during the week and lower on the weekends. I am sorry to hear that our team did not address the noise at the pool area, and that the cleanliness of... More 

Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My stay was not what I expected being in Silcon Valley. The hotel was mediocre and the front desk staff made you feel like your questions were an inconvenience to them. The Wifi in the lobby does not work so I was unable to print my boarding passes so then I got a desk clerk to help me but the... More 

Was this review helpful? Yes
Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear wonhappygirl, Thank you for providing us with feedback on your recent stay at the Holiday Inn San Jose-Silicon Valley. We do appreciate your feedback as it does help us to see where we still may need some work. I apologize for your encounter with our front desk staff, we usually receive very positive comments regarding the staff, however, your... More 

Manchester, United Kingdom
Level Contributor
189 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was large and comfortable but the decor (everything was green) was less than calming. There was a nice bath and the bed was super comfortable. The blackout curtains and air con were effective. The corridors were dark and gloomy and very depressing. I had to be relocated due to water overflow pipe running into the bath from the... More 

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Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear lestatsmikel, I would like to apologize for the encounter you had with our staff at breakfast. I have forwarded your comments to our restaurant manager so that he can address it with his team. We do appreciate our Platinum Elite IHG Rewards Club members, and thank you for providing us with feedback regarding your stay. While I understand you... More 

Cary, NC
Level Contributor
180 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location is very convenient to the SJC airport, only 3 minutes away. It's also pretty close to I-880 and US101. It's right across the street from the Gish stop of VTA. That is super nice if you take public transit. The lobby is nice enough and the people are friendly enough. The hall way really shows its age. The... More 

Was this review helpful? Yes
Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear viperflt, Thank you for providing us with feedback regarding your recent stay. Our hallways were recently updated with new wallpaper and carpet in January, and we are in the process of changing all of the air conditioner units in the hotel, and hope to have this project fully completed by the end of the year. We hope to see... More 

San Diego, California
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 25, 2015

typically Holiday Inn has good customer service. however his experience was horrific for my family and me. First we check in they was told there are no two beds available so we have to pay $10 additional for the roller bed. That's fine cuz we booked through Hotwire and this happens. and I was told the hotel was full so... More 

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Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear bob l, We appreciate your feedback regarding your recent stay with us. As you mentioned, when you book through a 3rd party company, such as hotwire, they do not guarantee a room type. In order to guarantee a specific room type, it is always best to book directly with the hotel. I am truly sorry that you were not... More 

Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 18, 2015

Ended here as all the other hotels nearby were full and that's obviously partially reason for high price. Property is quite ok and service was friendly. Price at least on my stay was relatively high compared to what's included. Parking costs separately extra although this is far from downtown and no other hotel in the neighbourhood charges for parking. Location... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear Jarpi, Thank you for writing a comment about your stay with us. We are pleased to know that you found our location to be very convenient and our service to be friendly. However, it is regrettable that you found our price to be steep. We would also like to apologize for the issues you had with our parking. We... More 

Seattle, WA
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 11, 2015

Stayed here for a family event. The room was OK, though oddly set up. We had a large king-size, on the "Executive Club" level. We had booked for 3 people, so this was the only room that was large enough to bring in a rollaway (super-uncomfortable--thin mattress you could feel the bed frame through). The only closet was in the... More 

Was this review helpful? Yes
Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear pepeanddizzy, I am sorry to hear that you encountered issues during your stay with the water. We have not encountered any issues that were reported to us lately, however, our maintenance team is looking into it. We are glad you enjoyed the Executive Club King room that you were assigned! The room you mentioned for your brother is one... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 9, 2015

This hotel is nice for the price. Clean rooms, good service, conveniently located. My only complaint is terrible mattresses. After 3 nights at this Holiday Inn my back was killing me! The mattress felt cheap like I was sleeping on a box spring. Although everything else was good, I don't think I would stay here again.

Was this review helpful? Yes
Travis N, Front Office Manager at Holiday Inn San Jose - Silicon Valley, responded to this review

Dear Erin M, I am glad to hear that you enjoyed your stay, and sorry to hear that you did not have a comfortable experience with our mattresses. We normally receive very positive comments regarding our beds, and will be having our maintenance team review this room to ensure it is in great condition. Thank you for taking the time... More 

Rheinfelden, Aargau, Switzerland
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 3, 2015

Though this hotel might not be the cheapest one you probably get the most value for you money. Service minded and friendly personnel, clean and modern furnished, spacious rooms and good beds. And a shuttle service to the close airport. Here I will come back to again.

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