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Holiday Inn San Jose-Airport

#30 of 74 Hotels in San Jose
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1350 North First Street, San Jose, CA 95112 (Formerly Wyndham Hotel San Jose)
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Holiday Inn San Jose-Airport
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Holiday Inn San Jose-Airport
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404 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Worth, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Silicon Valley hotels have a tendency to be extremely pricey, but this hotel, on the lower end of the price range, was a surprise and a delight. I have had the opportunity to stay here two times for 4 nights at a time, my visits 5 months apart, and I have yet to be disappointed. Parking is convenient, staff is... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Room key not working , man had to take it apart. Desk clerk argumentative . Average room , high price. Moving hotels. Food from room service still in hallway hours later. Sat outside at fire pit. They closed it down right after.

Was this review helpful? Yes
Makati, Philippines
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I like the location but I am not liking so much with the way customer service ability of the staff. I have been 5, 6 starts and 3 stars too in the there in the states but they are really good. Probably, require some training.

Was this review helpful? Yes 1
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on Trip Advisor. Your thoughts on our hotel are a top priority to us and we glad you took the time to let us and others know about your stay at the Holiday Inn San Jose. Although you had experienced some issues with the staff, I was pleased to hear that you found our... More 

Vancouver, Canada
Top Contributor
60 reviews 60 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 14, 2015

We chose this hotel over any other because we had a late late arrival and they are the only ones who provide a free 24 hour shuttle service. We left arrivals and walked out and crossed to the other side of the street and the shuttle came within 5 minutes. Check-in was expedient and we requested a quiet room so... More 

Was this review helpful? Yes 1
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on Trip Advisor. Your thoughts on our hotel are a top priority to us and we're glad you took the time to let us and others know about your stay at the Holiday Inn San Jose. Although you had experienced some issues with the bussing and seating at our hotel’s restaurant, I was pleased... More 

Westfield, MA
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 26, 2015

We had a brief overnight here last week, and the most important things to us - quick transportation to and from the airport - were fulfilled. The hotel is only 10 minutes away from the airport, and near some good choices for meals and public transportation. The lobby has that new look Holiday Inns have now, with interesting carpet patterns... More 

Was this review helpful? Yes 1
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. After reading your comments, I was glad to find the hotel was suitable for your needs. The additional comments you made on the... More 

Fort Lauderdale, Florida
Contributor
15 reviews 15 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2015

This is a late review. But perhaps it shows just how memorable my experience was at this hotel. I travel EVERY week for work and am an expert on great customer service by this point. I saved your hotel card so that I'd remember to review your employees on a rainy day, when i had time away from work. Today... More 

Was this review helpful? Yes 1
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. After reading your comments, I was glad to find the hotel was suitable for your needs and that you were able to recognize... More 

Awater, Ca
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 10, 2015

As I was a little late registering for a convention I was not able to get a hotel close to the San Jose Convention Center... we stayed in the Holiday Inn San-Jose' Airport. The hotel was clean and well staffed with friendly employees. With little to compare to, I did feel the cost was a bit high for this particular... More 

Was this review helpful? Yes 1
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for reviewing our hotel, the Holiday Inn San Jose. Although no specific comments were made that noted a deficiency in service we want you to know we value your thoughts. Although breakfast is not included in most rates, please know we do have a breakfast package offering available. Likewise, here at the Holiday Inn, we position our rates... More 

HAIFA
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 30, 2015 via mobile

This is not a new hotel. Rooms ok , bed is good, bathroom need a renovation. Break fast is basic. Parking in additional pay. Staff are friendly. A little bit noise out side due to the fact a train going nearby

Was this review helpful? Yes
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on the Holiday Inn San Jose. Reviewing commentary on our hotel from guests like you helps us serve you better. Upon reading your comments with regards to the overall stay, I was glad to see we suited your needs, however we are always looking to improve and with additional feedback from you we will... More 

Roanoke, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 28, 2015

I spent two nights at this hotel, and mostly I would say that it’s fine. The room was a little small, as was the bathroom, but it was clean and met my needs. The hallways are kind of narrow and dark, and there was construction going on near the elevators. The pillows were too soft for my taste, but that’s... More 

Was this review helpful? Yes
JSaylor, Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on Trip Advisor. Your thoughts on our hotel are a top priority to us and we glad you took the time to let us and others know about your stay at the Holiday Inn San Jose. Although you had experienced initially some aspect of construction work being performed near our elevator and hallways, I... More 

Visalia, California
Top Contributor
51 reviews 51 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 10, 2015

The wife and I stayed at the Holiday Inn San Jose Airport for the park and fly. We spent one night and quickly found that our room's heater was not working. After a call to the front desk someone was sent right up to take a look. He told us to it was an older unit and may need a... More 

Was this review helpful? Yes 1
JSaylor, General Manager at Holiday Inn San Jose-Airport, responded to this review

Thank you for your recent review on Trip Advisor. Your thoughts on our hotel are a top priority to us and we are glad you took the time to let us and others know about your stay at the Holiday Inn San Jose Airport. Although you had experienced initially an issue with the first room’s HVAC, I was pleased to... More 

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