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The Fairmont San Jose

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170 South Market Street, San Jose, CA 95113
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1 room 1 guest
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The Fairmont San Jose
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1,403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Homer Glen, IL
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel several times, but each time I return it seems to get worse. I'm seriously debating on searching for alternative options the next time I have to come to San Jose for business. It was nothing but disappointments since Day 1. I do my reviews by category, so skip to the part you care about... More 

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Encinitas, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You'd be right to check into any Fairmont hotel with high expectations, and passing through a spacious lobby decked out with marble columns, imposing sculptures set atop pedestals and a vibrant circular bar dropped in the middle, you might notice your standards rising even higher. Go with it - you won't be disappointed. I stayed here for a long weekend... More 

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Sacramento, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was clean and spacious, with a fast internet connection. The property is well maintained and very clean. The staff are courteous and helpful. The Grill is a better than average restaurant on the hotel property. The pool is very nice, with bar service available.

Review collected in partnership with Fairmont Hotels & Resorts

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Houston, Texas
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Fairmont is a nice hotel in a great location of downtown, there are a multitude of eateries and things to do in a short walk. The rooms are very nice and cleanly. The pool looks like it was there well before the hotel was even built, I haven't seen a pool that old since I drove through a rundown... More 

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Ben H, Thank you for your post. I’m happy to read you enjoyed the hotel and our central downtown location. We apologize for any disappointment regarding our pool and in-room mini bar. Please know we recently redesigned our rooftop pool with brand new furnishings. We certainly hope to welcome you back again as our guest in hopes you will... More 

Wrentham
1 review
2 of 5 stars Reviewed 4 days ago NEW

Some of the staff is over-the-top friendly. Housekeeping and valet are awesome. Concierge and front desk are rude and unhelpful. Also, prepare to overpay for EVERYTHING. e.g. $25/night for internet...

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. I’m delighted to read that you found our housekeeping and valet teams to be so wonderful. We strive to deliver anticipative, warm and sincere service and sincerely apologize that was not your experience at Front Desk and Concierge. We do provide complimentary internet access for our Fairmont... More 

Rochester, Minnesota, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for a long weekend and are seasoned travelers. It was far from what we expected with a luxury brand such as Fairmont. Location was great. The hotel and room amenities were comfortable and nice, however, the service left something to be desired. We waited 20 minutes just to pull into the hotel drive to get... More 

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Staci, Thank you for taking the time to post your feedback. I’m happy to read that you enjoyed our convenient location as well as the hotel and room amenities but am sorry to learn of the disappointments you mentioned. We strive to deliver genuine service that is anticipative and engaging throughout the hotel, and sincerely apologize that we missed... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The location is in the heart of the downtown and an easy walk to most activities, dining and nightlife. We have stayed at other Fairmont locations around the world and know that Fairmont and top service are synonymous. Maybe its unfair to compare to other Fairmont hotels as this is a older hotel, but they did disappoint in several areas... More 

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for sharing your detailed post. We sincerely apologize for the disappointments you noted in your review. Our Front Desk team is typically knowledgeable about hotel activities and strives to deliver speedy and informative check-ins. We regret and apologize that this was not the case with your check in experience. Additionally, we are sorry to read... More 

Sacramento, CA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a very busy weekend at this hotel (4 weddings and lots of Taylor Swift fans) and it made for a lot of fun at a great pool and a super hotel. It was our first stay at the Fairmont San Jose and we loved it. The lobby is beautiful, our room on the 15th floor was very, very... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Mike, Thank you for choosing Fairmont San Jose for your recent stay! Your feedback is valued and thank you for your wonderful recommendation. We’re looking forward to welcoming you back the next time you are in San Jose. Warmest Regards, Natalie P Marketing & PR Manger More 

Amman, Jordan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed there for WASBE 2015, great hotel very nice. and the location is very practical downtown with great options for food around. The gym and the pool on the 4th floor were really nice, too many kids though in the pool.

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Dimaabdin, Thank you for sharing details of your recent stay with us. We appreciate your review, it was a pleasure to have you as our guest. We hope to welcome you back again. Warmest Regards, Natalie P Marketing & PR Manger More 

Livermore
1 review
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at this fancy hotel during the San Jose Jazz Festival. The room and bathroom was very clean. The bed was very firm and comfortable. We would definitely stay here again next year.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Sandy, Thank you for taking the time to share your kind words and recommendation. We appreciate it and look forward to welcoming you back again during next year’s Jazz Festival. Warmest Regards, Natalie P Marketing & PR Manger More 

Hotel Review Summarization

What travelers say

  • Valet parking(13)
  • Very nice(10)
  • Pool area(6)
  • Convention center(5)
  • Would definitely stay(3)
  • Great location(3)
  • CUSTOMER SERVICE(3)
  • Rooms are large(3)
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