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All 71 San Jose hotels

The Fairmont San Jose

4.5 of 5 Hotel   |   170 South Market Street, San Jose, CA 95113
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Ranked #8 of 71 Hotels in San Jose
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed 2 days ago
JMF521 New York City, New York
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976 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
75 reviews 75 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel had a big sports team in house but handled security and guests well. The lobby bar is large and on certain nights live music, gave some atmosphere to the quiet hotel area, many places close early in this area, at least for East Coast Standard. I had a deluxe room, two double beds, although they did not feel like... More

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Valued Guest, We are happy to hear you enjoyed so much about your stay, including our perfection location. Thank you for the review! Sincerely, Daniel B Customer Service Representative More

Brentwood, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

What a great find! The price was great. The service was very attentive. The hotel is beautiful and very conveniently located to many places in SJ. The room was clean, comfy and quiet! Very happy!! Will definitely stay here again!

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Valued Guest, We are happy to hear you enjoyed everything about your stay. Thank you for the review! Sincerely, Daniel B Customer Service Representative More

Austin, Texas
Top Contributor
71 reviews 71 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Love this place, and the area surrounding it is really fun and lively! Great place to stay for a short visit or and extended stay. The rooms are large, quiet and well appointed. I will use it for attending 49er or Sharks games anytime!

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Hilly, We are happy to hear you enjoyed everything about your stay, including our luxurious rooms and perfect downtown location. Thank you for the review! Sincerely, Daniel B Customer Service Representative More

San Jose
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel itself is great, perfect location, clean, well decorated. The rooms are good also. The reservation service is very unfriendly. The only care about you finishing the booking. Any other request will be "we will try our best, but no guarantee". But they don't make any effort for doing so. Bell service and room service people are grady, if... More

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Pinli, Thank you for your feedback. We are happy to hear you enjoyed our luxurious decor and perfect location. However, please accept our apologies for the service issues you had recently. I will share your review with management to address these issue and improve our service standards for the future. Sincerely, Daniel B Customer Service Representative More

Philadelphia
1 review
3 of 5 stars Reviewed 6 days ago NEW

Customer Service is great. Staff very pleasant and helpful. Food was also good, but price was a little high. Had problems with AC which had the room too hot and smelly and noisy. Sink leaked. Maintenance fixed it about 30 minutes.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Danielle, We are happy to hear you enjoyed the service and so much of your stay. Please accept our apologies for the maintenance issues you had recently. I will share your review with management and engineering to address these issues and provide the best experience possible going forward. Thank you for the review! Sincerely, Daniel B Customer Service Representative More

Alameda, California, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I decided to take a overnight trip to San Jose just as a get-away. After searching the various booking sites, I called the Fairmont directly to ask a question about parking. The Reservation clerk said if I park at the hotel, I can use the car as I wish at not extra charge. The parking fee was... More

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Gil, We are happy to hear you enjoyed everything about your stay, from the Fairmont service to the perfect location of our hotel. Thank you for the review! Sincerely, Daniel B Customer Service Representative More

Fresno, California
Top Contributor
216 reviews 216 reviews
49 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It was quite a surprise for me to see a hotel this nice in San Jose (sorry San Jose). I was surprised when I entered the hotel lobby. Really elegant and inviting. Great bar and place to meet for a drink. Has that feeling of old time elegance. The rooms are clean and contemporary. Not entirely new bath/rooms but the... More

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FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Valued Guest, We are happy to hear you enjoyed everything about your stay. We are saddened to hear about the mishap with your pet but relieved to hear everything is okay. Thank you for the review! Sincerely, Daniel B Customer Service Representative More

Wilmington
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel was good but hotel reception staff was not friendly. Although problem solved by other receptionist but I always felt humiliated because the way initially treated by the reception. I think hotel has to give training to the staff how to talk to the customer. room quality, restaurant, in room service, cleanliness, internet connection was very good but I was... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Mukesh, Thank you for your feedback. While we are happy to hear you enjoyed so much about your stay, please accept our apologies for any service not up to Fairmont standards. I will share your review with the Front Office to address these issues and to improve our service in the future. Sincerely, Daniel B Customer Service Representative More

Folsom
1 review
3 of 5 stars Reviewed 1 week ago

Had an issue with the card key. Had an emergency and needed immediate access into the room. Security didn't respond as quickly as I would have liked them too. Other than that the rating could have been better.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Christina, Thank you for your feedback. Please accept our apologies for the experience you had recently. I will share your review with management to address these issues and better serve our guests in the future. Sincerely, Daniel B Customer Service Representative More

Cary
2 reviews
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel in San Jose. The front desk staff was excellent and all staff were great. The decor is not modern, but it is very elegant. The surrounding area is odd, however. It seems deserted, but I found that all over downtown San Jose. Maybe that is just how San Jose is. But the hotel is very... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontSanJose, Customer Service Representative at The Fairmont San Jose, responded to this review

Dear Stacey, We are happy to hear you enjoyed your stay, especially the perfect location of our hotel and the professional Fairmont service every guest deserves . Thank you for the review! Sincerely, Daniel B Customer Service Representative More

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Additional Information about The Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairmont San Jose 4.5*
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Also Known As:
The Fairmont San Jose Hotel San Jose
Fairmont San Jose
San Jose Fairmont

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