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The Fairmont San Jose

#10 of 74 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
4.5 of 5
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170 South Market Street, San Jose, CA 95113
The Fairmont San Jose
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Ranked #10 of 74 Hotels in San Jose
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
3 of 5 stars reviewed 2 days ago
Chris M Arlington, Texas
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1,197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel before and had a pleasant enough stay...that was about a year ago. This time, I was a little disappointed. The front desk staff was very friendly but that's where my typical Fairmont experience ended. My room was in a separate building from the main hotel, which in and of itself is not usually a... More 

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Seattle, Washington
Top Contributor
62 reviews 62 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I like Fairmonts. The rooms are nice and large, the bars have that dark, old world feel, the restaurants are usually pretty solid and the whole place just feels solid. This Fairmont was no exception. It is super convenient for visits to the southern part of the Valley, just a few minutes from the airport and despite being in the... More 

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear SeattleChris001, Thank you very much for taking the time to share your review. We’re thrilled you had an excellent stay and we made your time in Silicon Valley feel like a treat. We certainly look forward to your next stay with us! Warmest Regards, Natalie P Marketing & PR Manager More 

Paris
Top Contributor
74 reviews 74 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 1 week ago

My list visit to the Fairmont – San Jose was more than twenty years previously. At that time, she was a “queen” in the midst of the beginning of San Jose’s urban renewal. All aspects of the hotel were wholly classic, including exquisite service. My return visit to the Fairmont found me in the lobby of an aging dowager …... More 

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to post your detailed review. We are so sorry that you did not experience greater value in your stay and for the disappointments you noted. We value and appreciate your feedback and will use your comments to review with our teams any area that needs our attention to continue our ongoing... More 

San Jose, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Spent time with the family, and had a great time. Hotel is in the center of San Jose and very close to many activies. Lots of downtown dining, and great coffee spots. Stay was very comfortable, and my 10 year old loved the Hotel and pool.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you very much for your post and recommendations. We appreciate it and hope to welcome you back again soon. Warmest Regards, Natalie P Marketing & PR Manager More 

Vallejo, California
1 review
5 of 5 stars Reviewed 1 week ago

The trash in our room was not completely taken out upon our check in we walked in the room with trash in the trash cans and a used coffee machine and coffee liner on the floor that made the room smell like old coffee! Besides that the fairmont hotel was in a great location, clean over all outside and lobby... More 

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Oscar, Thank you very much for taking the time to post your review and for bringing these items to our attention. We sincerely apologize for your recent experience. Our housekeeping team usually does an excellent job of noticing and disposing of all trash and deep cleaning the in room coffee machines. We regret that we missed the mark for... More 

Hockley, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our last stop on the way to San Francisco, San Jose and the Fairmont was a perfect hotel for San Jose, with a nice view of the city, clean room with good facilities. The pool was big, with room to sit round the side and good for both adults and kids. Just a couple of minutes from the city center,... More 

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us on your quick stop over in San Jose. We are thrilled you had a wonderful time and hope to welcome you back for a more extended stay soon. Warmest Regards, Natalie P Marketing & PR Manager More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

My room has been cleaned once over four day, clean service came at 5 PM in the afternoon, totally useless. The kettle was not working, no possible to make a simple coffee. Definitively not worth the price.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your post and for bringing these items to our attention. We sincerely apologize that we missed the mark in refreshing your guest room and your in-room coffee maker. Our housekeeping department does make every attempt to conserve water and other natural resources wherever possible. I’ve shared your feedback with our housekeeping team so we... More 

vashon
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So much is fantastic about this hotel. Start with the service. The people are wonderfully helpful, pleasant in every encounter and actually seem to like their job. The location is actually quite nice, near the Art Museum and right in front of a landmark cathedral. Did I mention across the patio from Bijan Bakery? WOW! Lots to do within walking... More 

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for choosing the Fairmont San Jose for your getaway and for taking the time to post your fantastic review. We are so thrilled that you enjoyed everything from the service, to your room to our 4th floor rooftop pool. We do sincerely apologize that you were disturbed by the noise from other guests. Again, thank... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel truly offers a 5 star experience. The location is superb, the rooms are large, and the beds are comfortable. The onsite restaurants are fantastic. Don't pass up the opportunity to try their Sunday brunch, and stop by the lobby bar - it is a happening place. We couldn't resist the bakery on our 1st night, which is a... More 

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you very much for your 5 star review. We are so happy to hear you had an extraordinary experience. We hope to welcome you back again to create more wonderful memories with us. Warmest Regards, Natalie P Marketing & PR Manager More 

Senior Contributor
32 reviews 32 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a big one and the better for it. Everything you can possibly need is present in this hotel. Located in a nice part of town too. Comfortable spacious room and bathroom. Very good bed. The mini-bar has a automated billing system so make sure to put the bottles back after your curious inspection. The roomservice is also of... More 

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FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Peter V, Thank you for your thoughtful and detailed review. We’re happy you had a wonderful stay and that our convenient location and on premise dining options made your time in San Jose blissful. We look forward to your next stay. Warmest Regards, Natalie P Marketing & PR Manager More 

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