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Staybridge Suites San Jose

#12 of 75 Hotels in San Jose
Certificate of Excellence
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1602 Crane Court, San Jose, CA 95112
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1 room 1 guest
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Staybridge Suites San Jose
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120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Staybridge Suites San Jose
See the most recent reviews
South Pole
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 30, 2013

Stayed for 2 weeks on a business trip. On the plus side, the room was clean, comfortable, reasonably spacious, and the surrounding property reasonably quiet. The free breakfast was better than I expected for an extended stay hotel. The pool seemed nice (although I didn't use it myself). The kitchen was most mostly stocked with needed things. On the negative... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello ReluctantTraveler31, Thank you so very much for this review. We are all pleased that you took time to share your thoughts and that you plan to return to stay with us upon your next visit. There is no excuse for not having a simple request like a replacement fry pan to be fulfilled. I will investigate the issue. Also,... More 

Groveland, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 23, 2013

We arrived on Saturday after after a long drive. Opening the door to our room we were pleasantly surprised to find a very clean and spacious room. Everything was immaculate. Full kitchen with everything you need to have a great stay. The price was reasonable. We even received a call a bit after we checked in to see if there... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello Michelle Y, Our whole team is pleased to hear about your good experience here in San Jose. I am sorry to hear that the breakfast area was overcrowded and hope it wasn’t a big inconvenience. Given your expertise in reviewing we are honored to have you decide we are worth a return trip upon your next visit to the... More 

San Diego, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 23, 2013

I'm currently on business in the bay area, and this place is comparable, probably even better than the Residence Inn (Marriott). The rooms are extremely comfortable and cozy. They have a hot breakfast in the morning which is key and dinner Tuesday-Thursday. The staff is very friendly and accommodating, and the parking is free. There's a 24 hour fitness next... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hi Alisen J, Wow! What a great compliment. Your comments are highly appreciated, especially coming from someone like you with such a strong record in reviewing. We are working very closely with our internet provider to keep our service at a level which will prove useful to our guest. We are all excited to have you back here soon. Regards,... More 

Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 16, 2013

This place is wonderful. The beds are comfortable, the suites are spacious, beautiful, quiet, and well appointed, the "neighborhood" not creepy. My family of 5 fits fine. If you are eating out, eat at Sonoma Chicken Coop - weird name but it is great! I have stayed here for both business and leisure.

Was this review helpful? Yes 1
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hi hike4diamonds, We are so glad to hear you like it here with us in San Jose. As the area grows we are getting better eateries closer to us and Sonoma Chicken Coop is one of the good ones not doubt. It’s also nice that you can bring your doggie bag to the room and keep it in the full... More 

Vallejo, California
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 7, 2013

Arrived at this place with ease. The receptionist whom were present, are very courteous and very helpful. Our room was on the 3rd floor. Although no elevators, I didn't mind at all walking the stairs. As I entered my room, it was very clean and well stocked. The bathroom may be small, as some past reviewers have mentioned, but I... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hi Marcel t, How nice to hear from you about your stay here in October. I can certainly understand your feelings about the bathroom being tight. One nice thing though is that the Vanity and Closet are quite large. There aren’t many hotels of this type that offer a walk in closet. We get many compliments about the Sealy mattresses... More 

Louisville
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed October 1, 2013

As I entered the I was greeted by a receptionist who told me they did not have room for me and that I had been moved to another hotel. She then quickly disappeared. Another receptionist gave me a room but the paperwork had the wrong address. I knew this was going to be a bad start. This is advertised as... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites San Jose, responded to this review

Dear klkb, Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate the room you had. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the cleanliness and the service you received. We take our... More 

Boston, Massachusetts
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed September 16, 2013

I stayed here for one night recently in a suite. Four issues: 1) to open the door for the suite I was in I really had to push it very hard (at first I assumed there was a problem with my key); 2) couldn't get wifi to work, though maybe I gave up too quickly; 3) housekeeping had neglected to... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello Jatr60745, Good hearing from you and reading your feedback about the stay. Having four issues like you indicate here are not acceptable and we would very much like to have you back and show you how it’s done the right way. I invite you to email me directly when you are ready to return to the area. Thank you... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed September 5, 2013

I stayed in this hotel during my aug 13 business trip. It is conveniently located nearer to my office, they offer shuttle services. It was really convenient. The recent renovation gave a good look & feel for the rooms. Staffs were friendly and helpful. Break-fast is comparatively good. They are closing them on time which actually I don't like. They... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello, I hope all is well in Singapore. It is a pleasure to read your comments about the renovation and the good feelings you had with our team here. I can certainly understand your frustration with the breakfast and please know that our team can work with you to provide some option for a late breakfast plate upon your next... More 

San Jose, California
1 review
3 of 5 stars Reviewed August 25, 2013

We are staying in StayBridge from last one month and having good time here except few problems. The staff here is very friendly . The first week was awesome and after that there house keeping services are deteriorating day by day. The house keeping people do not do their job properly and they do not even care to change/ provide... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello AnshulShapal, We truly appreciate the commentary. Rest assured that we do take all our guest communication very seriously. Your housekeeping concerns are being addressed directly with the head housekeeper. We are all concerned that you felt our team does not care about your needs. This concern is one that we want to address with you immediately. I will be... More 

Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed August 20, 2013 via mobile

We had a good stay at staybridge suites for about two weeks. We had booked a suite and were very happy with the amount of space for our toddler to run about. Breakfast was basic but good. Staff was very friendly. The only problem was the room cleaning services - they did a shoddy job of it throughout our stay.... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello thediscerning, Thank you so very much for your compliments and shared concerns. We are all very concerned about the comments regarding the housekeeping service. The hotel is working very hard to deliver the best possible service to our cliental. Your comments will be reviewed with our head housekeeper and included in future training to improve the service our guests... More 

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