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Staybridge Suites San Jose

#12 of 75 Hotels in San Jose
Certificate of Excellence
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1602 Crane Court, San Jose, CA 95112
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Staybridge Suites San Jose
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117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Staybridge Suites San Jose
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Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 16, 2013

This place is wonderful. The beds are comfortable, the suites are spacious, beautiful, quiet, and well appointed, the "neighborhood" not creepy. My family of 5 fits fine. If you are eating out, eat at Sonoma Chicken Coop - weird name but it is great! I have stayed here for both business and leisure.

Was this review helpful? Yes 1
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hi hike4diamonds, We are so glad to hear you like it here with us in San Jose. As the area grows we are getting better eateries closer to us and Sonoma Chicken Coop is one of the good ones not doubt. It’s also nice that you can bring your doggie bag to the room and keep it in the full... More 

Vallejo, California
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 7, 2013

Arrived at this place with ease. The receptionist whom were present, are very courteous and very helpful. Our room was on the 3rd floor. Although no elevators, I didn't mind at all walking the stairs. As I entered my room, it was very clean and well stocked. The bathroom may be small, as some past reviewers have mentioned, but I... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hi Marcel t, How nice to hear from you about your stay here in October. I can certainly understand your feelings about the bathroom being tight. One nice thing though is that the Vanity and Closet are quite large. There aren’t many hotels of this type that offer a walk in closet. We get many compliments about the Sealy mattresses... More 

Louisville
Level Contributor
91 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed October 1, 2013

As I entered the I was greeted by a receptionist who told me they did not have room for me and that I had been moved to another hotel. She then quickly disappeared. Another receptionist gave me a room but the paperwork had the wrong address. I knew this was going to be a bad start. This is advertised as... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites San Jose, responded to this review

Dear klkb, Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate the room you had. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the cleanliness and the service you received. We take our... More 

Boston, Massachusetts
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 16, 2013

I stayed here for one night recently in a suite. Four issues: 1) to open the door for the suite I was in I really had to push it very hard (at first I assumed there was a problem with my key); 2) couldn't get wifi to work, though maybe I gave up too quickly; 3) housekeeping had neglected to... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello Jatr60745, Good hearing from you and reading your feedback about the stay. Having four issues like you indicate here are not acceptable and we would very much like to have you back and show you how it’s done the right way. I invite you to email me directly when you are ready to return to the area. Thank you... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed September 5, 2013

I stayed in this hotel during my aug 13 business trip. It is conveniently located nearer to my office, they offer shuttle services. It was really convenient. The recent renovation gave a good look & feel for the rooms. Staffs were friendly and helpful. Break-fast is comparatively good. They are closing them on time which actually I don't like. They... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello, I hope all is well in Singapore. It is a pleasure to read your comments about the renovation and the good feelings you had with our team here. I can certainly understand your frustration with the breakfast and please know that our team can work with you to provide some option for a late breakfast plate upon your next... More 

San Jose, California
1 review
3 of 5 stars Reviewed August 25, 2013

We are staying in StayBridge from last one month and having good time here except few problems. The staff here is very friendly . The first week was awesome and after that there house keeping services are deteriorating day by day. The house keeping people do not do their job properly and they do not even care to change/ provide... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello AnshulShapal, We truly appreciate the commentary. Rest assured that we do take all our guest communication very seriously. Your housekeeping concerns are being addressed directly with the head housekeeper. We are all concerned that you felt our team does not care about your needs. This concern is one that we want to address with you immediately. I will be... More 

Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed August 20, 2013 via mobile

We had a good stay at staybridge suites for about two weeks. We had booked a suite and were very happy with the amount of space for our toddler to run about. Breakfast was basic but good. Staff was very friendly. The only problem was the room cleaning services - they did a shoddy job of it throughout our stay.... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello thediscerning, Thank you so very much for your compliments and shared concerns. We are all very concerned about the comments regarding the housekeeping service. The hotel is working very hard to deliver the best possible service to our cliental. Your comments will be reviewed with our head housekeeper and included in future training to improve the service our guests... More 

Montgomery, Alabama
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 18, 2013

We had a 2BR 2 BTH suite. It was very large and comfortable. Free washers and dryers in the clubhouse was nice (buy detergent at Front Desk) for a family trip/extended stay. McDonalds and Denny's close (about 1/4 mile). Rooms appear to be recently updated. Wireless internet service was very reliable and had good connection speed.

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello nigeldiver, Thank you so very much for your review. We are all very happy you felt that the staff was friendly and inviting. I hope you are able to visit us again soon so we can exceed your expectations next time. I apologize for the laud AC unit. Please let me know if an effort was made by the... More 

Hong Kong, China
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 31, 2013

The aircon had two settings. Off and loud. Access to the 24/7 gym next door was great. Facilities as expected. Recently updated rooms. Not much around if you don't have a car. Breakfast was basic but the staff made great efforts to keep it friendly and inviting.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites San Jose, responded to this review

Dear nigeldiver, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortcomings you... More 

Loveland, Ohio
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 21, 2013

The room we were assigned was fantastic. It looked like a very recent renovation. The staff was very friendly and the layout of the property makes the pool and reception area convenient to every room. It is very convenient to highways (880 and 101). However, this property is in a very strange area. Its centered in an industrial district, surrounded... More 

Was this review helpful? Yes
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review

Hello indiedavid, Thank you so very much for taking time to share your thoughts with us and the TripAdvisor community. We are all pleased you enjoyed your visit to the area and most especially your stay at our hotel. I’m sorry we didn’t have a chance to share with you some of the near by dining and entertainment that I... More 

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