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All 72 San Jose hotels

DoubleTree by Hilton San Jose

3.5 of 5 Hotel   |   2050 Gateway Place, San Jose, CA 95110
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64%
Ranked #22 of 72 hotels in San Jose
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A recent review
3 of 5 stars reviewed 3 days ago
Jennifer N St. Louis, United States
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1,092 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Ithaca, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Hotel staff completely unhelpful. Called to ask where the ice is and was told "it is at the end". Rooms are outdated and dirty. Room entry had drop ceiling that was rotted from a leak. Trash on closet shelf. Stained carpet. Squeaky air conditioner, ect. Would not recommend!!

Review collected in partnership with DoubleTree by Hilton

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St. Louis, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The service is great as to be expected by a Doubletree, however the interior is in need of a refresh. The property offers a great restaurant, a separate bar option and a breakfast buffet, so the variety under one roof is really nice.

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Aliso Viejo, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very accommodating. Our daughter decided to stay with us at the last minute and the staff were so helpful in swapping our king bed to 2 queens. We brought along our own wine, and they were quite prompt in running a few glasses up to our room, as well as toothpaste/toothbrush for our daughter. Room was very clean, beds very... More

Review collected in partnership with DoubleTree by Hilton

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Austin, Texas
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The best thing the double tree has going for itself is location. Close to SJC airport it's hard to beat. But the rooms are dated on the first floor, the carpets worn and wrinkly in places, no free wi-fi, no free water (good luck making your own coffee in the room with SJC tap water), no fridge, no safe for... More

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Steve S, Thank you for taking time out of your day to review our hotel. We appreciate all feedback, both good and bad. We are sorry to hear you did not enjoy your stay with us. We are in the process of starting a full renovation of our hotel with the next year, please keep your eyes peeled for... More

Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

We chose the DoubleTree based on the proximity close to the SJC airport and the convenient shuttle service, as well as past positive experiences at the DoubleTree. This experience was not good. Our non-smoking room reeked of stale smoke and the furniture had a burn mark. The bathroom was not very clean and the carpet was filthy. We would have... More

Review collected in partnership with DoubleTree by Hilton

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear CMRAB, Thank you for taking time out of your day to review our hotel. We appreciate all feedback,both good and bad. We are sorry to hear you did not enjoy your stay with us. We strive to provide clean and comfortable accommodations to each and every one of our guests, and we are terribly sorry we did not deliver... More

Orlando, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotels screams renovation all over the place. Doors, wall paper, odors, and a lot of very little details everywhere need attention, specially with the rates they charge. Unfortunately, some things put me off from the beginning. My room's bathroom had hair all over the floor and a had weird smell in the closet. Beds were OK but the sofa/chair... More

Review collected in partnership with DoubleTree by Hilton

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Helvert O, Thank you for taking time out of your travels to review our hotel. We understand these take time and we appreciate yours. We are sorry to hear you did not enjoy your stay with us. We understand our hotel is a bit dated, but we are pleased to say a renovation is being worked out and should... More

Joshua, United States
1 review
3 of 5 stars Reviewed 1 week ago

This is a very nice property for the most part. However, I was extremely displeased with all the extra charges they feel they have to tack on. Valet parking is $26, I believe. Ok, no problem, I'll park myself. Well, self parking will be $19 a day. I make my own coffee with a press in my room so I... More

Review collected in partnership with DoubleTree by Hilton

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Mark L, Thank you for taking the time out of your day to review our hotel. We appreciate all feedback, both good and bad. We are sorry to hear you were displeased with your stay. We hate to have you feel like you were being nickel & dimed, that is not our intensions what-so-ever. Being an Airport hotel, we... More

central coast Calif
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

For a hotel in the heart of Silcon Valley, I take internet connection for granted. This was one of the worst I experienced...slow speed and completely stopped working numerous times in an hour. The signal strength was strong, so it wasn't because of that.

Review collected in partnership with DoubleTree by Hilton

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Norman P, Thank you for taking the time out of your day to review our hotel. We understand these take time and we appreciate yours. We are sorry to hear you were unsatisfied with our internet. We usually have little to no complaints about our wifi or internet connection, but we understand some days there can be issues. We... More

1 review
3 of 5 stars Reviewed 1 week ago

Staff members, except for valet, were warm, friendly and helpful. Nice size room; very clean; good pool and Jacuzzi area. I find it strange that I have to fill up this review to get to a minimum of 200 characters when brevity is more efficient.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear 556melvinc, Thank you for taking the time out of your travels to review our property. We understand these take time and we appreciate yours. We are happy to see you were pleased with our staff, guestrooms accomodations, and pool/jacuzzi. We strive to provide excellent service and clean/comfortable accomodations for each of our guests, and it looks as if we... More

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying here on the executive floor was a complete pleasure. They take great care of the hotel, bar, and pool as well. The location is perfect for San Jose and the hotel concierge is very helpful. The room are nice and updated and again the pool is very nice.

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Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

167 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Green Hotel in San Jose
Hotel Class
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 
Number of rooms
505

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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