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All 71 San Jose hotels

DoubleTree by Hilton San Jose

3.5 of 5 Hotel   |   2050 Gateway Place, San Jose, CA 95110
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Ranked #22 of 71 Hotels in San Jose
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A recent review
3 of 5 stars reviewed 2 days ago
BabyDoo Atlanta
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1,144 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta
1 review
3 of 5 stars Reviewed 2 days ago NEW

Don't arrive here hungry in the afternoon! There are no casual places to eat and I was underdressed to eat in the formal steakhouse (Spencer's). The lunch menu posted on the Sprigs website is misleading since they close at 11am. The hotel room, while quiet, felt damp and the whole floor had a musty odor. There were 2 long dark... More

Review collected in partnership with DoubleTree by Hilton

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Saraland, Alabama, United States
Top Contributor
51 reviews 51 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I was there on a business trip and had a room on the first floor. In the hall outside of my room there were trash cans catching water that was leaking from the ceiling that smelled like sewage. I was there for two nights and had to hold my breath walking down the hall. I also ate at the Sushi... More

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Lincoln, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The lobby when you get off elevator on the 8th floor had a terrible urine-like smell. Also, the parking is a little strict; valet or $19/night self parking. Other than that, this is a nice hotel with very friendly staff.

Review collected in partnership with DoubleTree by Hilton

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1 review
2 of 5 stars Reviewed 5 days ago NEW

Fee for everything- in-room bottled water fee, parking fee, internet fee. Rooms outdated. On a positive note, during check-in you get a warm cookie from underneath the desk for only a hidden room cost of $100. Also, close to airport.

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Hayward, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

First, by having the main dining area closed except for breakfast, it forced us to either have to go offsite or order room service to eat. I bought a "blueberry muffin" at the counter, only to find it included only a few dried blueberries thrown on top and none inside the muffin. When we did order room service, the French... More

Review collected in partnership with DoubleTree by Hilton

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Dawn A, Thank you for taking the time to review our hotel. We understand these take time and we appreciate yours. We are sorry to hear you did not enjoy your stay with us. We are terribly sorry that your food was not what you expected. We strive to provide the best food and service possible and it disappoints... More

CALIFORNIA
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I have been using Doubletree parking for several years for both work and personal travel. This was a personal travel with family including 2 toddlers. Drop off was fine. No issues, Pick up is whole another story. called once i picked up my bags. first number suggests we are busy, call second number. no one picks up second number. Tried... More

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The Dalles
1 review
4 of 5 stars Reviewed 1 week ago NEW

This hotel provides all the basics and then some. The shuttle drivers. front desk and others were efficient and warm. The food is a bit expensive but there are places nearby to walk to if you so desire. All in all a good choice for San Jose airport.

Review collected in partnership with DoubleTree by Hilton

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CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Cecilia W, Thanks for staying with us at our hotel. I’m happy to hear that you enjoyed your stay and that our shuttle driver and front desk staff was helpful! I’ll be sure to share your comments with them. Hope to see you again in the near future! Sincerely, Carrie McAllen Director of Business Development More

Benicia, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The beds in this hotel are very comfortable, rooms are quiet, and the service staff are very accommodating. The warm cookie at check in was very delicious, and a wonderful touch to comfort orientated living.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Donald B, Thanks for staying here at our hotel. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Sincerely, Carrie McAllen Director of Business Development More

Austin, United States
1 review
2 of 5 stars Reviewed 1 week ago

The customer experience in this hotel is basically brought down by a few employees who basically do not seem to care about offering any reasonable customer service. It is odd, while some employees seem to really care about their jobs, others seem to have given up all together and are rude or simply unresponsive to customer's basic requests. An example... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Percy N, Thank you for taking time out of your travels to review our hotel. We appreciate all feedback, both good and bad. We are so sorry to hear you did not have a good experience with us. We strive to provide each and fast assistance to each of our guests and we are sorry we did not come... More

austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic hotel and extremely close to the airport and eating places. Transportation is easily accessible and customer service is excellent! Will definitely stay there on any future trips to the San Jose/Santa Clara area!!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Claude J, Your comments about your stay at our hotel made us happy. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Sincerely, Carrie McAllen Director of Business Development More

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Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

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