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The Sainte Claire

4.0 of 5 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
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312 reviews from our community

Traveler rating
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    108
    54
    26
    26
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27
59
31
151
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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There are newer reviews for The Sainte Claire
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2014

This hotel has that older feel, but not decrepit old. Historic old, perhaps. Even the elevator is the older style elevator. The staff is usually great. The rooms have that older charm as well. The hotel is centrally located in downtown San Jose, so within walking distance to their museums, restaurants, and convention centers. In fact, the Original Joe's restaurant... More 

Was this review helpful? Yes 1
Brian D, General Manager at The Sainte Claire, responded to this review

Bruin R, thank you for posting your review here on TripAdvisor! I am very happy to hear that you enjoyed your stay with us. We hope you will visit us again as we complete our renovations, which will provide a more modern experience while maintaining much of the historical elements of the Sainte Claire Hotel. Thank you again for sharing... More 

Sao Paulo, SP
Top Contributor
152 reviews 152 reviews
52 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed December 26, 2014

This is an old hotel right in front of San Jose Convention Center. Some rooms are very small. Mine was ok but with average confort. The restaurant is very good, serving also as bar since there is lobby bar or similar. With so many good hotels nearby it is difficult to choose this hotel again. The staff is efficient.

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Brian D, General Manager at The Sainte Claire, responded to this review

MarcBez, thank you for your feedback. You will be pleased to hear that we are currently renovating all of our guest rooms (quite literally down to the wall studs) to provide an amazing, revitalized experience for our guests. In early 2015 we will continue additional renovation work in the lobby, fitness center and all other areas of the hotel. I... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 23, 2014

They accommodated our request for a corner room, they get everything for you and make a big deal about you just enjoying yourself and relaxing.. How can you go wrong!!?? They are my favorite hotel here and I WON'T STAY ANYWHERE ELSE!!

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Brian D, General Manager at The Sainte Claire, responded to this review

Foreverh, thank you for staying with us once again! The best compliment is your faith in us to return for another visit following your stay earlier this year. Thank you for posting the photos of our renovated rooms - I believe other TripAdvisor readers will enjoying seeing them as well! We look forward to welcoming you back many more time.... More 

Oakland, California
Contributor
16 reviews 16 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 16, 2014

I recently stayed in one of the newly renovated rooms at the Sainte Claire, and could not have been more pleased. The bed was incredibly comfortable, the room tastefully decorated, and the bathroom spacious with a fantastic shower. The lobby area is really the superstar, though. With wood-beamed ceilings, thoughtful lighting, and cushy furniture, it feels more like a hotel... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

jetgirl1515, thank you for staying with us at the historic Sainte Claire Hotel! I am very pleased to hear that you found our newly renovated rooms to provide a relaxing element for you. While we continue our renovation in to 2015, please know that we will be preserving many of the historic elements of the hotel, such as the lobby... More 

Honolulu, Hawaii
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 9, 2014

We were in San Jose for the California DanceSport Championships at the City National Civic. The hotel was conveniently across the street. They had everything we needed and wanted. There was sufficient closet space, adequate drawer space, quiet air conditioning when operated on automatic, a small but adequate bathroom, top of the line soap and shampoo, large flat screen TV,... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

WaialaeNui, thank you for your review! I am thrilled to hear that you enjoyed so many aspects of the hotel and that you found it's location - right in the heart of downtown and within walking distance of numerous restaurants, cultural venues, and parks - to be a benefit to you! We look forward to welcoming you back on your... More 

Bengaluru (Bangalore), India
Top Contributor
51 reviews 51 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 4, 2014

The hotel was undergoing renovation when I stayed but I was given a newly renovated room that was quite decent. The elevators are old and room services was slow at times but those weren't big issues for me as I was blown over by the hotel location for the price I was paying. It was great value at about USD... More 

Was this review helpful? Yes 1
Brian D, General Manager at The Sainte Claire, responded to this review

b1sh, Thank you for taking a moment to share feedback regarding your stay with us. I am thrilled to hear that you enjoyed one of our recently remodeled rooms! We will be continuing our revitalization of the property in 2015 so I hope you will stay with us again to see the great updates that we have in store, all... More 

Rio Vista, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 28, 2014 via mobile

My husband and I attended a wedding at the Hotel the first weekend in Nov. and only stayed the one night so we didn't have to drive home. From the moment we pulled up to the Hotel Valet spot, we were welcomed by an efficient valet who couldn't have been friendlier. The check-in staff was friendly also and gave us... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed November 26, 2014

I stayed in Sainte claire on behalf of my company for 15 nights. Rooms are terrible, unhygienic & mostly dirty. I could find dirt all over the furnishings every day and couldn't get it cleaned even after complaining every day. Most of the staff members are racist and do not care about any of our requests/complaints. I strictly do not... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

Dear Naveen Kumar G, For nearly 90 years we have welcomed travelers from around the world and we maintain a strict anti-discrimination policy for both our valued guests and team members alike. As such, I am deeply troubled to hear about your experience at our hotel. If you experienced anything different I would appreciate the opportunity to understand and subsequently... More 

Stansbury park, Utah, United States
Top Contributor
62 reviews 62 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 23, 2014

I travel to San Jose frequently, and this is the second time I have stayed at the St. Claire. The first time was not so great. Small room, poor bed. This recent trip I stayed in one of the recently renovated rooms on the 2nd floor. I chose this hotel because the nightly rate was half that of the Fairmont,... More 

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Additional Information about The Sainte Claire

Address: 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sainte Claire 4*
Number of rooms: 171
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Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose
Hotel Style:
#6 Luxury Hotel in San Jose

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