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The Westin San Jose

302 South Market Street, San Jose, CA 95113 (Formerly The Sainte Claire)
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1 room 1 guest
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The Westin San Jose
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11 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Level Contributor
162 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Finally, a Westin property in San Jose! There aren't a lot of luxury hotels to choose from in this city (exception The Fairmont), so I was pleased to learn that the Westin had taken over The Saint Claire hotel. While the rooms are small, the upgrades are what you'd expect of a Westin property.As this is a historic hotel, you... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Valet parking is inconvenient with limited room out front of hotel. Also, to add to this the valet service man was very much involved in his conversation with another employee instead of being attentive. Finally we just squeezed in (partly still in the street) and got out of our car, tired of waiting. Valet offered zero help with our bags.... More 

Was this review helpful? Yes 1
Brian D, General Manager at The Westin San Jose, responded to this review

Tiffany T, thank you for your feedback regarding your stay. I am very happy to hear that you enjoyed our newly renovated rooms, including the bathrooms which feature the Westin Heavenly rain shower, as well as all 10-layers of comfort in the signature Westin Heavenly Bed! That said, I am sorry to hear about your experience with our valet team... More 

Fort Worth, Texas
Level Contributor
126 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night prior to flying early out of SJC. Hotel is a refurbished building from the 1920's. I felt that the character of the property was retained while also being modernized. This means smaller rooms, but mine was comfortable and immaculate. I did cut my foot on an exposed carpet tack as the carpet is only a month old.... More 

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Brian D, General Manager at The Westin San Jose, responded to this review

Mike H, thank you for sharing your experience! We are glad to hear that you enjoyed the timeless design of our lobby while relaxing in our completely renovated guestrooms. Thank you for letting us know about the tack strip - I am very sorry to hear about this - we will certainly be aware of this and inspect our rooms... More 

Columbus, Ohio
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When I read all over that it was a Brand New Westin which had just opened, I was pretty disappointed to find out that it is a refurbished hotel and not a new hotel In fact, the hotel is 20 years old and previously a Hyatt and other independent hotels. There is no pool and parking is $35 daily. Everyone... More 

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Brian D, General Manager at The Westin San Jose, responded to this review

RobinGDayton, thank you for taking a moment to share your feedback. I apologize that you felt mislead by the age of the hotel, we certainly do not attempt to hide the 90 years of history that our beautiful building holds within - I do apologize that you had a different impression of the age of the building. We appreciate you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing and beautiful. I was totally in love with the architecture and with the interior design. The mirrored hallway was cool and the restaurant had the best breakfast ever. The beds were so comfy. The location was perfect because you could easily walk to the Tech Museum and the San Jose Museum of Art. There was also a really cool... More 

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Brian D, General Manager at The Westin San Jose, responded to this review

Felicia A, thank you kindly for your review! We are thrilled to hear you compliments about the hotel and the design of our lobby, which is largely original to it's construction in 1926. We do feel that our urban, downtown location is an excellent launch pad for exploring our many museums and theaters, as well as great dining and nightlife... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Great experience here. Loved the staff, they are well informed, polite and go out of their way to make the stay comfortable. Also, location wise, they couldn't have picked a better place. Surrounded by a lot if great dinning places like Pho 69. Night life and live music and arts. Will definitely come again!

Was this review helpful? Yes
Brian D, General Manager at The Westin San Jose, responded to this review

Jada D, thank you for your review! Our hotel is located within walking distance to an amazing array of restaurants, lounges, entertainment venues and more - I'm glad that you found some of our local favorites during your stay! Our team is very knowledgeable on the area; on your next visit we would love to share some of our favorites... More 

Colorado Springs, Colorado
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed at the Sainte Claire now the Weston for business. The hotel staff is excellent. Really attentive and seek to assist you with anything you may need. The hotel has the old style class and charm and it's right downtown and within walking distance to everything. They do not have a pool which was a little disappointing and the elevators... More 

Was this review helpful? Yes
Brian D, General Manager at The Westin San Jose, responded to this review

Lucy L, thank you for your feedback; I always consider the best compliments to be the ones that compliment our team. I am excited to hear that they made the difference for you during your stay! With respect to the elevators, they are original to the hotel however we will beginning a project in the coming months to completely modernize... More 

san antonio, tx
Level Contributor
87 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 25, 2015

My roommate and I stayed here one night before stasying at ther Hilton for a convention. The room was nice and the included internet wass good. It wsas within walking distance of the Hilton when ther first night of the convention was.

Was this review helpful? Yes
Brian D, General Manager at The Westin San Jose, responded to this review

Trinity-tier, thank you for visiting us all the way from the Lone Star State! We are very pleased that you enjoyed your stay and that you found our guestroom wireless internet - complimentary for all of our guests at standard high speed - to be a benefit during your stay. Thank you for staying with us and please do consider... More 

New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

Really nice property. We stayed just a few days after their conversion to a Westin. Overall, one of the nicer ones we have been to. Staff went out if its way to make the stay a personalized one. Rooms aren't big, but coming from New York I expect that in a core city hotel location. One thing that is less... More 

Was this review helpful? Yes 1
Brian D, General Manager at The Westin San Jose, responded to this review

Michael F, I appreciate you taking a moment to share your stay with us - and I am exceptionally pleased to hear that our team members made a memorable impression with you during your stay! While we just became The Westin San Jose, many of our team members have been with us for years, some even decades, and the team... More 

San Diego, California
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 18, 2015

I stayed here for a business trip and found it to be great for what I needed. The rooms are small but clean and recently redone. The hotel gym is big and has good equipment. The restaurant in the hotel has great breakfast but a bit pricey. Parking is valet only but I parked across the street and saved $7.... More 

Was this review helpful? Yes
Brian D, General Manager at The Westin San Jose, responded to this review

khlaw04, thank you very much for taking a moment to share your experience - our first review on TripAdvisor as the newly introduced Westin San Jose! I am thrilled to hear that you found our location, right in the heart of downtown San Jose, was convenient for your travel needs. We look forward to welcoming you back next time you... More 

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