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The Westin San Jose

302 South Market Street, San Jose, CA 95113 (Formerly The Sainte Claire)
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The Westin San Jose
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47 Reviews from our TripAdvisor Community

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Whistler, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an historical building so some compromises are expected . The rooms are not large but they are well appointed and comfortable. Amenities like a pool and fitness area are not possible . There is a small work out room only . the whole place is spotless and very comfortable . Places to sit and visit on the main... More 

Helpful?
Thank writerbaglady
Brian D, General Manager at The Westin San Jose, responded to this review

Writerbaglady, thank you for taking a moment to share your feedback with us. I am very pleased to hear that our team exceeded your expectations - we love to connect with our guests and the team works very hard to find ways we can instinctively serve our customers. In addition, it is great to hear that you enjoyed our central... More 

Seattle, Washington
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The remodeled St. Claire hotel is now the Westin San Jose. A beautiful old building from the 1920's that offers a central and convenient downtown location. Which is really the main attraction. While this is a comfortable hotel, the age of the building means a few compromises. Chiefly, the rooms are small, and so is the gym. And there's only... More 

Helpful?
Thank sabos93
Brian D, General Manager at The Westin San Jose, responded to this review

Sabos93, thank you for taking a moment to share your experience on TripAdvisor. I appreciate your feedback and am pleased to hear that you found our downtown location, just steps away from numerous attractions such as the San Jose Art Museum, the Convention Center, SAP Arena, the Technology Museum and more, to be convenient for your stay. The hotel was... More 

Spokane Valley, Washington
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a very nicely restored classic hotel. I'm not sure when they renovated it, but the interior is spotless and looks brand new. Everything from the marble floors, carpets, fixtures, rooms, hallways and so on is handsome and very well maintained. Check in was a breeze and very pleasant. For a city hotel, it's amazingly quiet - and I... More 

Helpful?
Thank Jack B
Brian D, General Manager at The Westin San Jose, responded to this review

Jack B - thank you for sharing your experience. Our renovation occurred in 2014-2015, and was primarily focused on a complete top-to-bottom renovation of the guestrooms. While they retain a lot of the historic feel, everything down to the flooring, furnishings and walls are completely new to ensure a comfortable experience for our guests. As you've noticed, we've also added... More 

San Antonio, Texas
Level Contributor
180 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here on business while in the bay area. The hotel can be a bit of a challenge to find as it only appears right on the corner at the entrance. Typical Westin property with great service and well done amenities. Rooms are large for the area which is nice. Fitness area is small and elevators are a bit slow... More 

Helpful?
Thank es_in_tx
Brian D, General Manager at The Westin San Jose, responded to this review

Es_in_tx, thank you for staying with us. We appreciate your business and I am pleased to hear we exceed your expectations. You will be pleased to hear that in the coming year, we will be modernizing all of our elevators which will address your feedback regarding their speed. Otherwise, we intend to preserve the great history this hotel offers to... More 

Katy, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 2, 2016

Our stay at this Westin was really top-notch. We loved how close it is (within walking distance) to so many restaurants and other things like the University. We loved the historical decor and the original elevators, flooring in the elevators, and the marble floors in the lobby. Our room was incredibly quiet and pretty, but we had a view of... More 

Helpful?
Thank katytexas7749
Brian D, General Manager at The Westin San Jose, responded to this review

KatyTexas7749, thank you for your review! I am thrilled to hear you had an enjoyable stay with us, and thank you for noticing some of the great history of the hotel, which has been a fixture of downtown San Jose since 1926. The hotel's location makes it the perfect place to venture in to San Jose - next time you... More 

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed December 29, 2015

Stayed here twice in the same month. The first stay was great as I was on a higher floor. The second stay was not as good even though the room was nicer as I was on the 2nd floor. Only valet parking available and be prepared to pay $25. A bit overpriced for San Jose. It's great that it's on... More 

Helpful?
Thank Yuri Y
Brian D, General Manager at The Westin San Jose, responded to this review

Thank you for your review, Yuri Y. I appreciate you taking the time to share your experience. Should you visit on future occasion, we would be glad to note your request for a higher floor - simply contact us prior to your arrival and we will make every effort to accommodate your preference. I would like to clarify that our... More 

Sacramento, California
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Downtown right out of the door is the Christmas in the park. Beautiful trees, rides and pictures in sleigh or with Santa. A winter wonderland. Hotel is beautifully maintained classic not to be missed! Il Fornio right in hotel for meals is heaven.

Helpful?
Thank Dianne K
Brian D, General Manager at The Westin San Jose, responded to this review

Dianne K, thank you for taking the time to share your experience. Christmas in the Park is a great annual event that I highly encourage all guests - particularly those with young children - see each year around the holidays. It truly is an experience where lifetime memories are made for families old and young alike. We hope to see... More 

Singapore, Singapore
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 11, 2015 via mobile

Stayed in the hotel for a week to attend a conference nearby. It is pretty small as compare to fiend westin hotels I have been too. Can tell from the exterior and renovation that the hotel is a historical property. Rooms are quite small especially the bathroom, no bath tub. Hotel staff are friendly and helped me with the early... More 

Helpful?
Thank yye_summer
Brian D, General Manager at The Westin San Jose, responded to this review

yye_summer, thank you for taking a moment to share your feedback here on TripAdvisor. I am pleased to hear that you enjoyed your stay with us at The Westin San Jose. The Sainte Claire building was built in 1926 on the grounds of the Eagle Brewery, and has been a landmark in San Jose for nearly 90 years. We do... More 

Tucson, Arizona
Level Contributor
325 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed December 11, 2015

I was quite impressed by the hotel in general. Checking in was a bit of a pain since they have only two stations open at any given time. Elevators are tiny, but have a historical feeling. The room was clean and the bed was nice, the bathroom is quite tight with almost no counter space. Very large high-end TV. I... More 

Helpful?
Thank Bubba G
Brian D, General Manager at The Westin San Jose, responded to this review

Bubba G, thank you for taking the time to share your experience. I am thrilled to hear that you found our downtown location, right in the middle of San Jose, to be the perfect place to have a productive business trip! I appreciate your note regarding your registration experience, we do staff a 3rd computer on busier days but I... More 

Austin, Texas
Level Contributor
371 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed December 10, 2015

Older hotel that has been renovated, but still seems a bit tired. Room was small and had a few awkward doors that swung into one another. The bed was reaonably comfortable, but the lighting was poor. Nice shower with hand wand and overhead rain shower head. Room service was prompt and the food fresh and well prepared. All in all... More 

Helpful?
Thank rustycat83
Brian D, General Manager at The Westin San Jose, responded to this review

rustycat83, thank you for sharing your feedback. I am happy to hear that you found the Westin Heavenly Bed and Shower to be relaxing elements in your room during your recent stay. That said, we would love to be your hotel of choice so if there are things you would like to see to make the hotel stand out to... More 

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