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The Sainte Claire

4.0 of 5 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
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294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 2 days ago NEW

I stayed in Sainte claire on behalf of my company for 15 nights. Rooms are terrible, unhygienic & mostly dirty. I could find dirt all over the furnishings every day and couldn't get it cleaned even after complaining every day. Most of the staff members are racist and do not care about any of our requests/complaints. I strictly do not... More

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Stansbury park, Utah, United States
Top Contributor
56 reviews 56 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I travel to San Jose frequently, and this is the second time I have stayed at the St. Claire. The first time was not so great. Small room, poor bed. This recent trip I stayed in one of the recently renovated rooms on the 2nd floor. I chose this hotel because the nightly rate was half that of the Fairmont,... More

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Las Vegas, Nevada
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I spoke at a meeting on a Tuesday evening, and a half-day seminar, Wednesday. The staff, from Catering Manager to servers to audio-visual support were all friendly, helpful, and prepared. It was supper-by-the bite and conversation in one room; then walk across the hall for the presentation. In the presentation room, it was intelligently set up with rounds, using crescent... More

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Lake Elmo, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The lobby and public areas are filled with old school "fancy" hotel charm. It is simply beautiful. Hotel is across the street and down half a block from one of the entrances to the San Jose covention center. My sleeping room was completely modern,. The room was large, with an ample work desk, large TV, room safe, OUTLETS everywhere and... More

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Roseville, California
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just stayed at this hotel this weekend for a conference. They were very accommodating with a super late check-in. The room was very comfortable. Parking was $31 for overnight (valet only). If you need to go to San Jose, this hotel offered better rates than the others downtown. The one complaint, they are undergoing some reconstruction, so you can hear... More

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Brian D, General Manager at The Sainte Claire, responded to this review

StorkRN1, thank you very much for sharing your feedback on TripAdvisor! We are very pleased that you enjoyed your stay, and that our team members provided memorable service to you. Please come see us again soon when you return to the San Jose area - we look forward to welcoming you back. Sincerely, Brian Dell'Ergo General Manager GM@thesainteclaire.com More

Cameron Park, California, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2014

My family and I were traveling from out of town to enjoy my nephews wedding. I had reserved (3) rooms prior to the wedding. At the time of making the reservation I had asked for early check-in being 1:00pm knowing that the hotel may not be able to accommodate that request.Check in usually is 3:00pm which would have given us... More

Was this review helpful? Yes 2
Brian D, General Manager at The Sainte Claire, responded to this review

Patricia L, I am very sorry to hear about your experience. It is certainly not our intent to create such an unpleasant experience for our guests and I can understand how this was very stressful for you and your family. Rest assured, we will discuss your experience with our team leaders here and learn from our mistakes. I thank you... More

1 review
1 of 5 stars Reviewed September 18, 2014

They are revonvating so there is a jack hammer running 9am to 5pm! Forget working or sleeping. My room was nice as it was remodelled but there was rotting food in the fridge and no guest services book left in the hotel. When I asked for a place to nap they said toobad it was on our website. BE WARNED... More

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Brian D, General Manager at The Sainte Claire, responded to this review

James B, thank you for taking a moment to share your feedback with us. I do sincerely apologize that you found the construction noise unpleasant and I can understand your concern. As you've mentioned, we are making every effort to communicate the construction noise may be present from 9a until 5p Monday through Friday. We do hope that you will... More

Cambridge, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 18, 2014

Not a huge amount of character but great location downtown and the light rail service stops right by it which was v. convenient. Clean room, friendly staff and nice bathroom with lovely big walk-in shower. I slept like a top in the very comfy bed!

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Brian D, General Manager at The Sainte Claire, responded to this review

StarsForEyes, thank you for taking a moment to share your experience - I am thrilled to hear that you enjoyed your stay and found our team members anticipated your needs! We know that our team members make all the difference. Please note that we have upgraded many of our rooms with double-paned windows to reduce city noise and provide a... More

San Francisco, California
Top Contributor
59 reviews 59 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 6, 2014

I booked this hotel based on convenience to the SJ Convention Center. As noted in other review, it's an older hotel with old style charm. They are in the process of renovating and will be joining the Westin group. Your can't self park your car at the hotel, so valet is right out front and $31 per day/night. Check in... More

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Brian D, General Manager at The Sainte Claire, responded to this review

Isao01, thank you for taking a moment from your day to provide a detailed review of your stay. Your feedback is invaluable to us as it helps us ensure we are delivering the best possible experience to our valued guests. You will be pleased to know that we are currently renovating the entire hotel, and in Spring 2015 it will... More

Top Contributor
63 reviews 63 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 21, 2014 via mobile

Nice lobby, speedy check-in, kind service, good italian food (I am italian), reliable and consistent free internet access, great location close to downtown and very comfortable bed with great soft pillows. That sums up the positives. That said, there is quite some improvements needed: 1. Carpets need to be changed, have bad odours because old. 2. Rooms need to be... More

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Brian D, General Manager at The Sainte Claire, responded to this review

DLGItaly, thank you for your review. I am very glad to hear that you found our team members, and Il Fornaio restaurant exceeded your expectations! You will be glad to hear that we are currently renovating our historic hotel to address all of the areas you noted. From all new carpet and furnishings, new double-paned windows in many rooms, rebuilding... More

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Additional Information about The Sainte Claire

Address: 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sainte Claire 4*
Number of rooms: 171
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Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose

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