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The Sainte Claire

302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
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328 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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california
Top Contributor
63 reviews 63 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a work all day conference here and thoroughly appreciated the professionalism but also the old world charm of the hotel as you enter... They do have valet which makes life easy as you pull up. But as you enter, the uniqueness of the hotel grabs you. The parquet floors in the elevator carries the old world charm through and... More 

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Dunedin, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I would have given this 5 stars, but there construction outside and inside the hotel, along with a loud fan that made the stay just a notch below perfect. The room I stayed in on the fourth floor was renovated. Brand new fixtures, very contemporary. The bathroom was especially nice and the rain-style showerhead, along with the removable "wand". The... More 

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved the charm this place offers. Close to everything. The room was cozy. Very clean and the staff really knows the meaning of customer service. Highly recommend staying here if you are planning to visit San Jose. You won't be disappointed.

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Brian D, General Manager at The Sainte Claire, responded to this review

tm1959 - thank you so much for your review. I could not be more thrilled to hear that our team members made all the difference for you during your stay - we all work very diligently to anticipate our guests needs. I will share your very kind words with our team. Thank you for staying with us during the Nerium... More 

San Luis Obispo, California
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were disappointed when we saw our room at the hotel--very small and standard. There was no cup in the bathroom, no extras. We did not like having to pay for valet parking or having to park our car ourselves. As out of towners, we had hoped for better. We enjoyed the happy hour in the bar--good prices on drinks... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

Anaundda E, thank you for taking a moment to share your feedback. I am disappointed to hear that you did not enjoy your stay and I will share your feedback with our leadership team here to review areas we might be able to increase the value of our product and services. Thank you again, feedback is a gift. Sincerely, Brian... More 

Travelers are raving about these San Jose hotels

West Lothian, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Despite the ongoing upgrading of the hotel I had a very comfortable stay at the Sainte Claire. Ideal location for all the downtown locations / amenities. Rooms are very comfortable and we'll equipped, Wi-Fi is fast throughout the hotel.

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Brian D, General Manager at The Sainte Claire, responded to this review

Liam H, thank you for sharing your experience. I am pleased to hear that you enjoyed our fast, complimentary Wi-Fi - which was upgraded hotel-wide just last year. I am glad to hear that you also enjoyed our downtown location, right in the heart of San Jose! I hope you had a chance to explore our great urban core. Please... More 

Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has a wonderful old world legacy and feel to it but can really use a face lift and room furniture that better fits the small room we stayed in. Loved the "art gallery" on the Lobby Level. Though the bathroom was also very small, it was newly upgraded and had a great shower and nice amenities which I... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

Sophia-worldwide, thank you for staying with us! I am happy to hear that you enjoyed our historic, nearly 90-year old grande dame in the heart of San Jose - as well as appreciated our recently renovated rooms. I appreciate your constructive criticism regarding the light - we will keep some additional, brighter lamps for our guests so that based on... More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I cannot complain about the service, nor the price, nor the employees. However, the hotel is currently undergoing improvements (much needed) and there are still remaining old (I mean very old) carpets and it just stinks. I've got throat ache since I've got in here. The room is just ok, even though I apparently got a recently upgraded room. I'll... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

JF L, I appreciate your detailed feedback! In response to some of your observations, we will definitely be making some changes. With regards to the smell of the carpet, we will have 100% new carpet completely installed by the end of June 2015 so I can assure you any concern with the odor will be addressed at that time. We... More 

California
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was going to give four stars, but decided to drop it to three. I paid for a Superior room and it was still VERY tiny. Only room for one person. Superior room, which boasts, "views, corner or extra windows" had a view of the AC unit. Hotel was under construction. Food from Il Fornaio was good, room service was... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

Jesikitty, thank you for your feedback. I am pleased that overall, you enjoyed your stay. I will certainly review your experience with your car with our valet team - we do ask for identification when there is any doubt just to ensure the safety and security of our guests and their belongings. I do understand this was inconvenient nonetheless, and... More 

Glendale, California
1 review
1 of 5 stars Reviewed May 26, 2015

Staff was extremely rude. I felt harassed more then welcomed here. From the start they acted sarky and uncaring to me. I was checking in and my car was parked elsewhere. As I was checking in, I told them I did not wish to park with them but I needed to pull my car around to the EMPTY LOT IN... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

ChrisWood1989, I am disappointed to read about your experience. At the Sainte Claire Hotel, we welcome guests from all over the world each and every day, and our goal is to exceed each and every one of their expectations. Your feedback will be shared with my team to discuss how we could have handled each situation differently and better for... More 

Palmerston North, New Zealand
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 20, 2015

Stayed there for the U2 concert. Lovely hotel. Room was good. Bed was lovely. The coffee was pretty good they had to offer in the rooms. It was easy walking everywhere i needed to go so hotel was centrally located

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Brian D, General Manager at The Sainte Claire, responded to this review

Stubby70, thank you for staying with us for the U2 concert! I am pleased to hear you enjoyed our brand new, luxury hotel beds - and the renovated room. If Bono and his crew come back through the Silicon Valley in the future, we hope you will stay with us again! Thank you again for your review. Brian Dell'Ergo General... More 

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