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The Sainte Claire

302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
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314 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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san antonio, tx
Top Contributor
80 reviews 80 reviews
79 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent one night here before a large conference at a different hotel (because the main hotel was sold out for that night). This is a historical hotel. The rooms are clean. It wass a long block away from where our conference was located.

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Brian D, General Manager at The Sainte Claire, responded to this review

trinity-tiger, thank you for your review! I am pleased to hear you had a pleasant stay, please consider us for your entire stay if you return to the San Jose area! We will do our best to exceed your expectations with every stay. Thank you, Brian Dell'Ergo General Manager More 

Bangor
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Although my trip was abbreviated by a blizzard in the northeast, this hotel was so extremely convenient to the conference center, that it was perfect for even a short stay. The décor was rich and classic!

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Brian D, General Manager at The Sainte Claire, responded to this review

Connie F, thank you for your review! I hope next time you can stay longer to enjoy our beautiful hotel and the Silicon Valley/San Jose area - I can promise you we will be blizzard-free any time of the year so let us know when you'd like to return for some of that California sunshine! Brian Dell'Ergo General Manager More 

Washington, DC
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 7 nights for conference at convention center. My room was renovated (hotel is going through big renovation and will soon be a Westin property). New bathroom was fantastic, loved the rain shower head. Towels were fluffy (I've stayed at supposed 4 star hotels and had sand paper towels!). Bed was comfy, bedding seemed new. Wished had firmer... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

Goaldigger, I am very pleased to hear you enjoyed your stay with us. I wanted to let you (and other TripAdvisor readers) know that we will be upgrading our signal to HD quality within the next month or two - there's some "heavy lifting" we are doing behind the scenes to make this happen. And paired with our 40 to... More 

Florida
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose The Sainte Claire due to its location to the Convention Center. It is located right across the street so the walk was less than 5 minutes. Plus, there were plenty wonderful restaurants within walking distance. I was pleasantly surprised by the unique touches located throughout the hotel. The lobby is rather small and intimate, but it works well.... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

deew76, I am so please to hear that we exceeded your expectations! I have shared your feedback with our housekeeping team, who works very, very diligently to provide a pristine room and clean hotel for our valued guests every day. They truly make the difference! Thank you again for staying with us, we do appreciate your business and look forward... More 

Durham, North Carolina
2 reviews
2 of 5 stars Reviewed February 17, 2015

I recently stayed in the Sainte Claire for a scientific conference. This means that I got a negotiated rate that was lower than the usual cost of the hotel and had it paid for by work - I probably would have given this even fewer stars if I had paid full price and out of pocket... First of all, I... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

speak44, Thank you for taking a moment to provide such a detailed review. I am very pleased to hear that you enjoyed our rain shower head, fast wireless internet and our great location in downtown San Jose! I also appreciate you taking the time to share your thoughts on the areas where we might be able to improve. I am... More 

Santa Rosa, CA
Top Contributor
98 reviews 98 reviews
62 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 16, 2015

This elegant old lady has just been renovated with modern touches like wide screen tv's but the old elegance that it is known for. The downtown location across from he conference center makes this the perfect downtown San Jose location with the added benefit of Il Fornaio Restaurant in the hotel. Room windows open which is wonderful in California's pleasant... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

roya_7, thank you for noticing the renovation work we are completing on the hotel - we are striving for exactly that: retaining the grand history of the beautiful Sainte Claire while carefully modernizing the experience to provide a productive and renewing stay. Please come visit us again when you are in the Silicon Valley next, we look forward to welcoming... More 

Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 9, 2015

I came here to San Jose on business and after speaking with others who had traveled for the same reasons, but had stayed at other hotels, I'm glad we picked The Sainte Claire. We got a great deal through the conference as far as prices go. This boutique hotel had excellent service as soon as we pulled up. The gentlemen... More 

Was this review helpful? Yes 1
Brian D, General Manager at The Sainte Claire, responded to this review

Danielle S, thank you very much for your detailed review! I am thrilled to hear that you enjoyed your stay with us, and particularly your kind words regarding the Guest Services and Valet team members - I will be sure to share with our team. They truly make the difference. Your point about pillow selection is heard. While most guests... More 

Lagos State, Nigeria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed February 6, 2015

I stayed here for two nights and the noise of the air conditioning/ warming system did not allow me to sleep well.. Was quite noisy. Too many stains on the carpet on the 3rd floor. Great location anyway. There was no buffet or complimentary breakfast .just an average hotel.

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Brian D, General Manager at The Sainte Claire, responded to this review

joks2015, I appreciate you taking a moment to share your feedback. I am sorry that we did not exceed your expectations and hope that you will stay with us again in the future to show you our intended experience. We did just begin a complete renovation on the 3rd floor, so our valued guests now will find that all of... More 

Southern California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

One of my favorite hotels in San Jose. I love the personality of this old historical place. Not your boring convention hotel where it feels all cookie cutter. Nope, not here... From l the mail drop slots that run up the entire building to windows that actually open. Teakwood bathrooms with frescos on the ceiling and super comfy beds. It's... More 

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Brian D, General Manager at The Sainte Claire, responded to this review

TravelingAimee, thank you for your review here on TripAdvisor. I am glad that you found our location in Downtown San Jose to be advantageous, with many fascinating museums and displays within walking distance. Christmas in the Park is a must-see for families visiting during the holidays! Thank you for staying with us, we do appreciate it and we hope to... More 

Fairfield, California, Usa
2 reviews
5 of 5 stars Reviewed January 27, 2015

The St Claire has an atmosphere that makes the guest feel special. The rooms are nicely appointed. Bedding is cozy and comfortable. We return to this hotel each year and have never been disappointed. We prefer The St Claire over the large chain hotels in the area.

Was this review helpful? Yes
Brian D, General Manager at The Sainte Claire, responded to this review

Deanna D, thank you very much for sharing your feedback. I am thrilled that you found the boutique-like feel of our hotel, combined with our amazingly comfortable beds, exceeded your expectations! The ultimate compliment is having a loyal guest and I appreciate that you continue to stay with us over the other fine hotels in Downtown San Jose. Please visit... More 

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