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Hyatt Place San Jose/Downtown

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282 Almaden Boulevard, San Jose, CA 95113 (Formerly Convention Plaza Hotel)
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Hyatt Place San Jose/Downtown
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Hyatt Place San Jose/Downtown
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318 reviews from our community

Traveler rating
    110
    99
    62
    30
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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amsterdam
Top Contributor
100 reviews 100 reviews
54 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The big benefit is the vicinity to the convention center. It's just across the street. The rooms are large and up to date. So that's perfect. Breakfast was good, ok choice. The only downside for me was the food service counter. Would have preferred proper room service. The staff at the reception desk was very friendly, nice personal approach. All... More 

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Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Alotofdots, welcome to Hyatt Place SJ! Thanks for the great review. We also love being so close to the convention center and hope to have you back with us again. Our brand is more of focused service and although room service is not listed, we are happy to make a run up to your room if you'd like when hunger... More 

Monza, Italy
Top Contributor
98 reviews 98 reviews
72 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

The room is comfortable, large, good quality bed, clean. Complimentary breakfast with lot's of choise for both hot and cold food. Very large and pretty convenient parking store connected to the hotel. On the negative side: the bathroom looked a bit old, with a tiny basin and almost no space to store your toiletries, plastic tend for the bathtub/shower, no... More 

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Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Greetings AGall0 - great to hear from a world traveler. Thanks for the feedback how comfortable and clean your room was. So sorry to hear your night was not peaceful from the downtown noise and we would love to hear from you directly if you can share what room you were in. All windows have been replaced on that side... More 

Cedar Park, Texas
Top Contributor
150 reviews 150 reviews
32 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Maybe I'm spoiled by regular Hyatt properties but to me this is a big step down. The hotel is dated, elevator slow, food subpar, rooms just okay. The main reason for my stay was the convention center next door. For that the hotel is excellently placed. Staff is friendly, can't complain. I had a burger and it tasted like the... More 

Was this review helpful? Yes 1
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Greetings Michael M- thanks for taking the time to share. Glad that the location was great but sad to see you did not enjoy some of the other services. We dream of draft beer too and are looking at a way to add it; there is no replacement for the taste! Hopefully next time you'll try something else from the... More 

South Lyon, Michigan
Top Contributor
212 reviews 212 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 8, 2015

I really like this hotel. This was my second time staying here and I was just as pleased the second time as I was the first. The hotel lobby is very nice and there are a number of helpful, friendly people working the front desk. There is plenty of seating areas in the lobby, perfect for when you are collecting... More 

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Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Hey Brian C - Thanks for the note and love your profile picture! So glad you found the hotel and team welcoming and we cherish your review on cleanliness and quiet. Hyatt Place is about being the 'third place' for you and your friends/colleagues to gather and it sounds like you found our sweet spot. Looking forward to seeing you... More 

Apple Valley, California
1 review
4 of 5 stars Reviewed January 29, 2015

I don't write reviews but after my stay in January 2015 I felt I needed to show some love. First the hotel was very clean in the lobby I was pleased. Next the personnel at the front desk could not have been any better. Even after check in we came back down to ask some questions about where to eat... More 

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Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

chris I - Thanks for showing love to the team for the great service you experienced. We take a lot of pride in our approachable style and are so glad we connected with you. Sorry to hear the bed was too firm - the newer Hyatt Grand Bed mattresses just need a little time to 'break in'. Cheers! More 

Bellevue, Washington
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 26, 2015

I stayed at the Hyatt Place 1/19 - 1/23/15. The front desk and bar staff are super friendly and efficient. The bar food - flatbread BBW chicken can't be beat. The fitness room is cardio and a few dumbells. There is room for a nautilus type chest, back, legs weights stack machine. Add that and the fitness room will be... More 

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Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Dear Tony8gj- Thanks for choosing us for your stay last month and taking the time to share of your great experience. Happy to see you enjoyed the AM Kitchen Skillet and exercise facilities...we're looking at adding some equipment to the gym and also are working on replacing a/c units that need some love. 80% have been replaced already and we're... More 

New York City, New York
Contributor
15 reviews 15 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 20, 2015

Being a Hyatt Diamond member, I have stayed in many Hyatt Place hotels which have exactly the same layout (same location for everything including front desk, fitness center, elevator, breakfast area). This Hyatt Place is the first one which is different to me - everything is so spacious. There are so many cardio equipments in the fitness center. Breakfast area... More 

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Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thanks for the shout-out KY L. Great to see an experienced HGP Diamond member spending time in our hotel. Glad you loved the spacious feel, Stayfit Gym and central downtown location. Hope to see you back soon! More 

Oakland, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed December 29, 2014

I booked 2 rooms for a week for my colleagues who were visiting from out of town. At $200/night, they spent a total of about $3000 at this hotel and in general they were satisfied with the facility. However, I had reserved the rooms with my credit card and ended up being charged for a night even though my colleagues... More 

Was this review helpful? Yes 1
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Dear Cosmo Thanks for choosing our hotel for your recent stay. I am so sorry to see that our lack of follow-up has created such a poor perception of our hotel. It is true that our accounting manager is not in (she is in Italy visiting family studying abroad), but we should have done more to cover in her absence.... More 

Top Contributor
56 reviews 56 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 17, 2014

As I sit hear in another airport bar, I admit I'm not well rested and for once it's not my fault. My room at the Hyatt Place was very nice for a business trip. Comfortably bed, plenty of room, solid shower. The soap wasn't my favorite, but not a big deal for me. I woke up in the middle of... More 

Was this review helpful? Yes 1
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Dear Comeonno- Thanks for taking the time to share of your experience. Wish you had a chance to try some of that delicious AM SKillet you passed by in the morning! Sorry to hear you did not get a peaceful night of sleep...sounds like everything eles went well. All of the windows facing the busy intersection have been replaced and... More 

Oxford, Mississippi
Top Contributor
162 reviews 162 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 16, 2014

This Hyatt Place is within walking distance of most San Jose attractions. I have used this hotel as a venue for our workshops and have been a guest, several times - the last visit was in December, 2014. Dining opportunities at this hotel are limited, but there is a Hilton across the street, and several other hotels within walking distance,... More 

Was this review helpful? Yes 1
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thanks for the great review, Walt A. Glad you love our city center location as much as we do! Although the options for dining are not many in the hotel, our Gallery/Cafe is open 24/7. Can't wait to have you back soon. More 

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