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All 72 San Jose hotels

Hyatt Place San Jose/Downtown

3.5 of 5 Hotel   |   282 Almaden Boulevard, San Jose, CA 95113 (Formerly Convention Plaza Hotel)
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Hyatt Place San Jose/Downtown
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67%
Ranked #16 of 72 hotels in San Jose
Certificate of Excellence 2013
A recent review
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264 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gatineau
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at all the main downtown San Jose hotels and this is one of my favorites. It is not as grandiose as some of the others but you can't beat the value: free breakfast (pretty good), free wifi, large, comfortable rooms, mini fridge, work desk, sectional couch, great beds. Its right in the core downtown area so walking distance... More

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Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for taking the time to write a review about our hotel. We're very happy to hear you liked the service and the amenities we provide here at the Hyatt Place. We look forward to having you back soon! More

la
Top Contributor
57 reviews 57 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Formerly Holiday Inn, about the only thing that seems to be different is the sign. Arriving, there was a conference with about 500 attendees. The entire entry area was a garage sale. We headed for the exit being told it would be better in a while. Returning 4 hours later, that group was gone replaced by another group of about... More

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Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for your review! I apologize if the lobby felt too crowded for you. Thank you for commenting on the service as we try hard to make sure every guest has a good customer service experience. More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are big and nice. That's probably the main quality of that hotel. The rooms are noisy (ventilation?) and the breakfast is terrible. There is no lounge also. It is really meant for you to go up to your room and leave.

Was this review helpful? Yes
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for your nice review on our guest rooms. I apologize if the rest of your experience was anything less than positive. Please know that we welcome your feedback as we are always trying to improve and make the guest experience better. More

Monterey, California
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not horrible. Good location. Easy walk to the Sharks game.... But... It's tough to believe this is a Hyatt. Clean enough and the bed was comfortable but the breakfast was almost inedible---cold and careless presentation, even for a buffet. Public bar area was tired.... Kind of felt like a B grade Euro movie in B&W. Did not hate it but... More

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Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

I am sorry to hear you did not enjoy your stay. We try very hard to provide a great product with great service and I sincerely hope you give us another opportunity to have you back! Please feel free to contact me directly if you are ever in the area as I would welcome the opportunity to discuss this in... More

Noida, India
Top Contributor
82 reviews 82 reviews
40 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Hyatt Place for 5 days on business. The rooms are big and wifi was decent. But there is something wrong with the water in the rooms. You cannot drink it or wash your hair with it. The wifi speed is ok in the room. Surprising that even basics like a moisturizer are not provided and have to... More

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Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for the review and choosing the Hyatt Place San Jose Downtown. We take pride in providing a problem free stay for all of our guests so I apologize that your experienced was not that. I can assure you that this is the first water complaint we've received and we do have a third party company perform maintenance on... More

Phoenix, Arizona
Top Contributor
54 reviews 54 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in town for a convention at the center across the street. I really like Hyatt Place as well as Hampton inns because they dont pile on the fees like the "full service" hotels. Its nicer than the other hotel options in the area, the rooms are big, the wifi worked fine, amazing breakfast for free - I did... More

Was this review helpful? Yes
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for your review. We try very hard to provide the best service possible and we appreciate you recognizing our staff. We hope to have you back in the future and thank you for choosing the Hyatt Place San Jose Downtown! More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2014

# Internet WiFi speedtest failed in both hotel room and lobby. Email was only very occasionally successful. # Power Ample power outlets on desk and near bedside lamps. # Work environment Full desk with office chair along with an apartment sized sofa # Complaints * Noise from pressured pipes in walls * Noise from maid closet across the hall *... More

Was this review helpful? Yes 1
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for taking the time to comment on your stay. Your feedback is important to us and is vital for us to consistently improve our hotel and services. We are currently in the process now of soundproofing our rooms as we understand it was needed. We have also done testing and have improved our internet considerably with the help... More

Orem, Utah
Contributor
18 reviews 18 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 7, 2014

I've stayed at a couple Hyatt Places this year so far, I haven't really been impressed with any of them, they are very dated and this one was no different. The staff was great, no complaints there at all. The breakfast was free so I shouldn't complain, but I wish they had fresh eggs, the only protein you could get... More

Was this review helpful? Yes 1
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for the comments on the hotel. We are in the process of soundproofing our rooms and please feel free to contact me if you have any questions. I am glad to hear the service was good for you and we look forward to another opportunity to have you back. More

Los Angeles, California
Top Contributor
89 reviews 89 reviews
67 hotel reviews
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed March 6, 2014

Was in town for a convention. Location is in downtown, but didn't walk to anything. Had our car so no problem. Another reviewer stated that a car was broken into in the parking lot. I simply parked on the top floor (4) which was wide open. I actually saw my car from my room. To me the lot was very... More

Was this review helpful? Yes 1
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for the review and we look forward to having you back again soon! More

oxnard, ca
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 of 5 stars Reviewed March 2, 2014

our plans needed a hotel near the convention center where our grandchildren were involved in a dancing competition. They dance at various hours with a lot of down time. Convenience was a must. The front desk was very helpful and the breakfast was among the best we had encountered in a long time. This hotel fit our plans to the... More

Was this review helpful? Yes
Stephen S, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thank you for taking the time to fill out a review. I hope your grandchildren had fun at the dance competition and we hope to see you all back real soon! More

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Additional Information about Hyatt Place San Jose/Downtown

Also Known As:
Crowne Plaza San Jose
San Jose Crowne Plaza
Address: 282 Almaden Boulevard, San Jose, CA 95113 (Formerly Convention Plaza Hotel)
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in San Jose
#12 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Place San Jose/Downtown 3.5*
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