I knew I was in trouble when they handed me the remote control for the TV along with my room key. When I opened the door my worst fears were confirmed. The carpet was severely stained and ripped near the bathroom, there were dust webs hanging in the corners of the room, the stuffed chair was ripped and stuffing hanging out, the seat stained. There were no cups nor faceclothes and the bathroom was ice cold because there was a 2x3 rectangular hole in the wall where a telephone used to be - letting in cold air. All the furniture was scarred with cigarette burn marks (this was a no smoking room) and the bath matt had a large black stain on it. The second day of my stay, after I complained to HOTELS.COM the hotel never made up my room. The day they did make up I had to ask again for replacement face cloths. I paid 2X what I normally paid to stay in a Motel 6 in the same area and the quality was below Motel 6 quality levels. I would feel very uncomfortable about letting my family... more