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Best Western Plus Airport Plaza

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2118 The Alameda, San Jose, CA 95126
Best prices for: 1 room 1 guest
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Best Western Plus Airport Plaza
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Best Western Plus Airport Plaza
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169 Reviews from our TripAdvisor Community

Traveler rating
    66
    70
    25
    7
    1
See reviews for
37
34
29
56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beaverton, Oregon
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at this location for a short business trip. Though the rooms were clean and the service was decent the location is not great and unfortunately the elevator was out of service my entire stay and they did not know when it was going to be fixed. Of course, the young man at the front desk offered to... More 

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Afternoon Mrs. L, On behalf of he entire staff here, we would like to thank you for taking the time to write a review regarding your recent stay here with us. We are an airport hotel and are conveniently located just one exit away on the 880 freeway. We have been working with Google Maps to get this matter... More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was a very nice place to stay with helpful and pleasant staff, clean rooms, comfortable beds, and convenient location. My only complaint was the rather heavy-handed use of air freshener prior to my arrival.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Afternoon Mr. C, Thank you again for taking the time to write a review on TripAdvisor regarding your recent stay here with us. On behalf of the entire staff, we appreciate al of the feedback as we strive to be the best small hotel in San Jose. Housekeeping has been advised of the air freshener issue you experienced and... More 

Aberdeen, South Dakota
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A very short but enjoyable stay! Only minutes from the airport and SAP Center. Clean, Comfortable, nice with wonderful staff! Amber, Alma and Tara took great care of us! Would recommend this hotel to everyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Morning Mrs. Dias, First, thank you so much for taking your time to review our property. I am so very happy that you enjoyed your stay here with us. As you can imagine we were a bit busy this past few weeks with all of the events going on in San Jose. You were one of the guests we... More 

1 review
4 of 5 stars Reviewed 1 week ago

Very clean modern comfortable hotel with warm cooked breakfast and swimming pool and jacuzzi. The airport is behind the hotel and the road in front so all rooms have noise if windows are open. Staff are very friendly. No garden just paved area around pool with tables and sun loungers to tan in private (walled off around pool) are but... More 

Review collected in partnership with Best Western

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Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Morning jeanh711, Thank you for taking the time to review our hotel, your feedback is very much appreciated. Although there is some road noise that can be heard from the street side rooms, we are so very fortunate not to get any of the airport noise despite our close proximity. The street noise normally dies down around 9:00pm and... More 

Athens,TN
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on two different occasions on our trip down the coast. First, let me say it is immaculate, easy access to and from the airport, and a wonderful staff. The breakfast is terrific with the hot items are fresh and prepared on sight. The food was wonderful. The beds are comfy, the rooms spotless...what else can... More 

Was this review helpful? Yes 1
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Day TNTraveler4, Can I start off by thanking you for thinking about us on your way back up the coast. That is the greatest compliment anyone could ever pay us here. Each staff member works very hard to ensure that the hotel is as clean as it can be, that our guests are treated like family and that they... More 

sonoma, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Elevator was not working, which wasn't a big deal unless you had issues with stairs. Slight odor in room, but very clean and everything you needed. Quiet enough. Breakfast was very good, hot breakfast items and very large selection of cold items. They were fixing the elevator as we were leaving so should be up and running again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Morning Bergine R, It was a pleasure having you stay here with us. We would like to invite you back whenever you are in San Jose. Thank you for advising our future guests of the elevator situation, we are currently in the process of replacing the elevator and it has been a very long couple of weeks without it.... More 

Boise, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Got in after midnight and the front desk was very friendly and accommodating. Morning staff was also awesome - went above and beyond required duties. Surprisingly good hot breakfast. Very clean and updated. Would stay again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Morning Jenna N., Thank you for your review regarding your recent stay here with us, any and all feedback is important to us. Staff here is dedicated to making each guests stay here as comfortable, seamless and as memorable as possible. I am happy to hear that the staff took care of you while you were here. If there... More 

Sosua, Dominican Republic
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is a good value for the price. The people are nice, it is clean, and it is convenient to shopping, dining and the airport. The elevator is currently not functioning, but they actually called me to make sure that was okay before I departed for my trip. That was good customer service.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Morning divacary, On behalf of my entire staff, we would like to thank you for your review regarding our hotel. Also, your patience with the elevator situation is very much appreciated. The repair is near completion and we would be delighted to see you here again. Thank you for your part in making our hotel the number two hotel... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

elevator out during stay, no evening food nearby, city bus across street,good cab service $8-15 to cal train...airport..better if you have a car.. good attentative staff ...in a neighborhood... gas station across street.. easy freeway access.. could use a secure room card operated outside entrance door.. has California room rates=higher than nat average..thanks,Bob..

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Amber T, Manager at Best Western Plus Airport Plaza, responded to this review

Good Day robertpA3350QR, Thank you for being patient with us as we deal with the elevator situation, it has been a very difficult time for us all. Also, thank you for the review regarding your recent stay here with us. We appreciate everyone's feedback. We try to keep our rates competitive with the surrounding hotels while providing much better service... More 

Encinitas, California
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stay in BWs most of the time. This one was super quiet, had the best fresh and hot breakfast options, a central location, 5 mins. to SJ airport, comfy room/bed, and very friendly staff. I hope we have reason to go to SJ more often just to stay at this BW !

Review collected in partnership with Best Western

Was this review helpful? Yes
Amber T, General Manager at Best Western Plus Airport Plaza, responded to this review

Good Morning Mrs. Ellen, First and foremost, thank you so much for taking the time to write a review regarding your recent stay here with us. We are so happy that you liked the breakfast; we have worked very hard to provide a variety of fresh, hot breakfast items for our guests. We hope that you come and see us... More 

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