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All 72 San Jose hotels

San Jose Airport Garden Hotel

3.0 of 5 Hotel   |   1740 North First Street, San Jose, CA 95112
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36%
Ranked #39 of 72 hotels in San Jose
A recent review
3 of 5 stars reviewed 1 week ago
Michele B Philadelphia
  • Reviews (294)
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  • Room tips (72)
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294 people have reviewed this hotel

Traveler rating
    33
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    55
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    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Texas Gulf Coast, Texas
1 review
2 of 5 stars Reviewed yesterday NEW

We stayed at this hotel on June 8th, 2014 and the room offered to us was smelling very bad. We called the room service and they came and sprayed some room freshner but the smell was still very bad. We then called front desk and got our room changed. Looks like a very old hotel which needs a lot of... More

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Nevada, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We chose the San Jose Airport Garden Hotel when we had a 24-hour layover between flights to Kauai. I will never stay at this hotel again. First of all, we had to call three times for a shuttle. The first time, no one picked up the phone at all. The second time, I still couldn't reach the shuttle office but... More

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Philadelphia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here for a work related event. The room was clean and comfortable but a bit small. The bathroom in particular was very small. It also did not have proper ventilation in the bathroom so it got very steamy and hot. The pool was nice as was the bar area.

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your review. Your feedback is quite helpful to our continuous improvement process. We will certainly take your comments into consideration in our efforts to make it more enjoyable for future guests. Thank you for your business and we hope to welcome you back in the future. Stephanie James Rooms Division Manager More

Eureka, CA
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My ten year old daughter and I stayed here for two nights on a recent visit to San Jose. While it is an older hotel, the buildings, pool, health club and lovely gardens are well maintained. Our room overlooked the gardens and had a nice little patio. The room was very clean, with two comfortable queen beds with white sheets... More

Was this review helpful? Yes 2
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for recent review on Trip Advisor and for giving us the opportunity. I really appreciate your kind words-The staff can really make a big difference in a hotel stay and I was pleased to hear that you found our team friendly and helpful. I'm glad that you found your room to be comfortable and clean, and that we... More

Wailuku, Hawaii
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Nice staff but very tired property. Needs a full make over. While the surface of the room was clean, look behind the furniture and you see piles of dust bunnies, the lamp shades were filthy and the AC filter was so clogged up there was hardly any air blowing. I pulled it out and washed it. Good news is the... More

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sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our guests about their stay with us. I am sorry you had some cleanliness issues with your room and we thank you for bringing that to our attention. Thank you for your business and we hope to welcome you back. Stephanie James Rooms Division Manager More

Elgin, Illinois
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is showing its age but overall in not bad condition. Here are some concerns to be aware of that may help you decide to stay or not. The Fitness Room was the biggest problem. For such a large hotel to only have 2 treadmills and 1 elliptical is simply not enough. No weights at all! Also need at... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thanks for your recent review on Trip Advisor. We greatly appreciate your very detailed review of your stay and feel certain this information will be helpful to others traveling to our area. Thank you again for choosing the San Jose Airport Garden Hotel and we hope to welcome you back. Stephanie James Rooms Division Manager More

1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel, a term I use loosely as the amenities are on par with a motel, for a regional soccer tournament in June 2014. I had 4 rooms in my name, and only 1 that did not smell of animal urine or cigarette smoke. None of the rooms appeared to have been properly cleaned prior to our... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate your business and you taking the time to let us know about your stay with us. I apologize that some aspects of your stay did meet or exceed your expectations. Your comments regarding the animal urine or cigarette smoke have been shared with our Operations Team. We are not... More

San Jose, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I accidentally made my reservation one day to short and even though the hotel was booked Garrett at the front desk helped me and I got my room back. He was super helpful and had great customer service. Thank you!

Was this review helpful? Yes 1
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor- The staff can really make a big difference in a hotel stay and I was pleased to hear that you found our team friendly and helpful. Thank you for your business and we hope to welcome you back. Stephanie James Rooms Division Manager More

San Jose
2 reviews
5 of 5 stars Reviewed 4 weeks ago

From the moment I contacted Stephanie for corporate reservations she was professional but friendly perfection! We had execs coming in from other states, Malaysia and Singapore very short notice and not only was the location perfect for our meeting schedule but had everything they needed in between right close by. All of our execs were very satisfied with the accommodations... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us and other know about your experience with the San Jose Airport Garden Hotel. Thank you for reaching out to me and giving the hotel the opportunity to host your guests. I'm glad they enjoyed their accommodations and it was a pleasure to... More

California
Top Contributor
156 reviews 156 reviews
66 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here so that we could attend a Lady Gaga concert. The property has a Spanish theme to it. The very best feature is the courtyard around the pool. We stayed out here for hours soaking up the sun. You would never know that nearby is the airport and a few miles away downtown San Jose. The restaurant is... More

Was this review helpful? Yes 1
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

We greatly appreciate your very detailed review of your stay and feel certain this information will be helpful to others traveling to our area. Thank you dining with us and I am glad that you had a favorable experience. Thank you again for choosing our hotel and we look forward to welcoming you back. Stephanie James Rooms Division Manager More

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Additional Information about San Jose Airport Garden Hotel

Address: 1740 North First Street, San Jose, CA 95112
Location: United States > California > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — San Jose Airport Garden Hotel 3*
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Also Known As:
Holiday Inn San Jose
San Jose Holiday Inn

91 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Class
Number of rooms
512

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