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All 72 San Jose hotels

San Jose Airport Garden Hotel

3.0 of 5 Hotel   |   1740 North First Street, San Jose, CA 95112
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35%
Ranked #38 of 72 hotels in San Jose
A recent review
3 of 5 stars reviewed yesterday
Susan B
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298 people have reviewed this hotel

Traveler rating
    34
    69
    57
    89
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room is fine. Bed is very hard, top sheet not long enough to cover feet—and I'm only 5'5". Very nice bathroom. As I have an allergy to feathers, I asked to have the feather pillows changed. They brought ONE foam pillow, as though I wouldn't be impacted by the remaining 5 feather pillows. I gave the foam pillow to my... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I would like to commend some specific staff members of the hotel. Anthony at the reception desk was outstanding in listening to an issue and finding a satisfactory resolution. Francesco, a door man, (that sounds disrespectful but I don't know any other way to identify him), was super friendly, cheerful and welcoming. Lupe, house cleaning, made it a point to... More

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tahoe
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

With the great price for the Park and Fly package I knew I was getting a good deal and that I was not in a luxury hotel but it was just a creepy place...dark, underlit parking lots, outside areas, hallways. Our room looked out on a junk pile in back. Windows were open with no screens when we walked in.... More

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Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I would characterize this as a fancy motel instead of a hotel because it is necessary to walk outside in order to go from any of the rooms to the lobby or restaurant. This property is older, but fairly well kept. That being said, there was a musty smell in the hallway and in my room. The smell might bother... More

Was this review helpful? Yes 2
Texas Gulf Coast, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on June 8th, 2014 and the room offered to us was smelling very bad. We called the room service and they came and sprayed some room freshner but the smell was still very bad. We then called front desk and got our room changed. Looks like a very old hotel which needs a lot of... More

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Nevada, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We chose the San Jose Airport Garden Hotel when we had a 24-hour layover between flights to Kauai. I will never stay at this hotel again. First of all, we had to call three times for a shuttle. The first time, no one picked up the phone at all. The second time, I still couldn't reach the shuttle office but... More

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sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay. While I am pleased that you found our staff and garden grounds to be positive, I apologize for the less than satisfactory shuttle experience. Our drivers do need to confirm the hotel as there has been much confusion... More

Philadelphia
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was here for a work related event. The room was clean and comfortable but a bit small. The bathroom in particular was very small. It also did not have proper ventilation in the bathroom so it got very steamy and hot. The pool was nice as was the bar area.

Was this review helpful? Yes 1
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your review. Your feedback is quite helpful to our continuous improvement process. We will certainly take your comments into consideration in our efforts to make it more enjoyable for future guests. Thank you for your business and we hope to welcome you back in the future. Stephanie James Rooms Division Manager More

Eureka, CA
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My ten year old daughter and I stayed here for two nights on a recent visit to San Jose. While it is an older hotel, the buildings, pool, health club and lovely gardens are well maintained. Our room overlooked the gardens and had a nice little patio. The room was very clean, with two comfortable queen beds with white sheets... More

Was this review helpful? Yes 2
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for recent review on Trip Advisor and for giving us the opportunity. I really appreciate your kind words-The staff can really make a big difference in a hotel stay and I was pleased to hear that you found our team friendly and helpful. I'm glad that you found your room to be comfortable and clean, and that we... More

Wailuku, Hawaii
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Nice staff but very tired property. Needs a full make over. While the surface of the room was clean, look behind the furniture and you see piles of dust bunnies, the lamp shades were filthy and the AC filter was so clogged up there was hardly any air blowing. I pulled it out and washed it. Good news is the... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our guests about their stay with us. I am sorry you had some cleanliness issues with your room and we thank you for bringing that to our attention. Thank you for your business and we hope to welcome you back. Stephanie James Rooms Division Manager More

Elgin, Illinois
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hotel is showing its age but overall in not bad condition. Here are some concerns to be aware of that may help you decide to stay or not. The Fitness Room was the biggest problem. For such a large hotel to only have 2 treadmills and 1 elliptical is simply not enough. No weights at all! Also need at... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thanks for your recent review on Trip Advisor. We greatly appreciate your very detailed review of your stay and feel certain this information will be helpful to others traveling to our area. Thank you again for choosing the San Jose Airport Garden Hotel and we hope to welcome you back. Stephanie James Rooms Division Manager More

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Additional Information about San Jose Airport Garden Hotel

Address: 1740 North First Street, San Jose, CA 95112
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — San Jose Airport Garden Hotel 3*
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Also Known As:
Holiday Inn San Jose
San Jose Holiday Inn

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Class
Number of rooms
512

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