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All 72 San Jose hotels

San Jose Airport Garden Hotel

3.0 of 5 Hotel   |   1740 North First Street, San Jose, CA 95112
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35%
Ranked #38 of 72 hotels in San Jose
A recent review
3 of 5 stars reviewed 1 week ago
Helen V Bow, Washington
  • Reviews (310)
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310 people have reviewed this hotel

Traveler rating
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    61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
1 review
1 of 5 stars Reviewed 3 days ago NEW

Let me start with the fact that they knew that this particular weekend was going to be busy because of Water Polo National Junior Olympics being in the area. They did not allow any early check ins and made everybody wait until about 3:30 to 4:00 and then the line to check in was horrendous. Finally after getting all situated... More

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San Diego, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

My business conference was booked at this hotel so I had no options. It is in dire need of a major renovation - both the hotel and the grounds. It was formally affiliated with a major hotel chain, but no longer. Dark, dingy and smelly are the adjectives that come to mind - particularly in the hallways. I do agree... More

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Dallas, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I titled this 'weird' because....well, it was. We had an extremely early flight and this was the only place available that wasn't $400. We paid around $220 which is still pricey just for a few hours. The lobby smelled pretty bad so I was getting nervous and thinking about just calling it a loss and bolting for the door. The... More

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Bow, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My husband and I booked this hotel to catch an early morning flight as this had a good location close to the airport. The grounds and pool were lovely, and the staff was gracious and helpful. Our ground floor room in Building 6 had two queen beds and it was clean, however, it was just an average hotel room with... More

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Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Poor choice for an airport hotel. Shuttle was not in service on arrival had to taxi. Room was very smelly and not clean. Staff upon check in was not courteous. I mentioned the shuttle but could tell I was not going to get any satisfaction. Stay away from this hotel. There are far better choices at San Jose airport than... More

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sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process. I apologize for the issues that you experienced with the shuttle service. This has generally not been the case. We hope to have the opportunity to welcome you back. Thank you for your business. Stephanie James Rooms Division Manager More

California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked 2 rooms as we had family catching an early morning flight. I booked the rooms on another site and requested 1st floor and joining rooms. Arriving around 4pm I figured it was a good chance to have requests met. The young man said no first floors available and told 3rd floor is what we are getting. Not one... More

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2 reviews
2 of 5 stars Reviewed 2 weeks ago

Originally it was the pictures and the price that sold me. But upon arriving to my building and walking the hall I realized it wasn't a place I would take pleasure sleeping in. The carpet looks old and dirty, there's bad lighting in the rooms, chipped paint & rust in the bathroom, and on the side table-- ants.

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate hearing back from our valued customers about their experience. I apologize for the bad lighting in the room, chipped paint & rust in the bathroom, and ants. We will certainly re-check this room to insure that everything is in proper working order. Stephanie James Rooms Division Manager More

Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: beautiful grounds, nice staff-helpful, clean sheets/towels, decent breakfast, good location, and overall OK. CONS: smelly rooms and hallways, very dated decor, dirty looking carpets and not worth the price. Hotel is good for a quick 1 or 2 night stay. We were there for 4, way too long!

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review. We appreciate you taking the time to let us know about your stay. I'm please to hear you found your accommodations to be clean, the breakfast, location and grounds positive. Thank you for your business. Stephanie James Rooms Division Manager More

Israel
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Cons: old furniture, noisy air conditioner, some buildings have no lift to bring your bags to 2nd floor. Pros: garden is very nice, the room is OK (basic) and clean. Less expensive than other hotels in Silicon Valley,

Was this review helpful? Yes 2
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review and taking the time to let us as well as other know about your stay, While I was please you found the accommodations to be clean I was sorry to hear that you did not have a pleasant stay as a result of some guestroom issues. Please accept my apologies for the inconvenience. Stephanie... More

Fullerton, California
2 reviews
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel because it was where my daughters team was staying for the USA Water Polo Junior Olympics. I'm sure the grounds were beautiful in their day. And yes the staff were mostly nice and accommodating, but our room was yuck!! The only good thing was that sheets and towels were clean. The wooden desk was nasty... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our guests about their experience. We were pleased to hear that you enjoyed the grounds and bedding to be clean, as well we are glad you found our staff to be friendly and helpful. This certainly adds to a great stay! We had set up a... More

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Additional Information about San Jose Airport Garden Hotel

Address: 1740 North First Street, San Jose, CA 95112
Location: United States > California > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — San Jose Airport Garden Hotel 3*
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Also Known As:
Holiday Inn San Jose
San Jose Holiday Inn

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
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Number of rooms
512

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