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All 72 San Jose hotels

San Jose Airport Garden Hotel

3.0 of 5 Hotel   |   1740 North First Street, San Jose, CA 95112
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Ranked #38 of 72 hotels in San Jose
A recent review
5 of 5 stars reviewed 6 days ago
Soybox San Jose, California
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262 people have reviewed this hotel

Traveler rating
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    76
    47
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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seattle
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

This is a depressing hotel. Everything is old including the 2 week old chicken wings from room service. The description of the hotel is not accurate. Although this is a not very expensive hotel in a bad part of town the staff are quite pleasant and do a good job which is amazing considering where they have to work. This... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

We appreciate customer feedback and we were sorry to learn about your less than satisfactory stay. I apologize for the areas where we fell short. We will certainly address the restaurant issues you experienced. I was very pleased to hear that our front desk staff was friendly and helpful. Thank you for your business and we look forward to welcoming... More

San Jose, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here a few times and I really like it! It's a great value for the price, it's not super fancy but it is nice, the garden is pretty and the pool is awesome! Everyone at the front desk has been very helpful, Jenny, Patricia and Garret all remembered my name and always had big smiles! I haven't... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

We truly appreciate you taking the time to let us know about your stay and we appreciate your loyalty to our property. I am so pleased that you always enjoy your stay and find our staff friendly and helpful. Thank you for your business and we look forward to welcoming you back. Stephanie James Rooms Division Manager More

Orange County
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a small wedding at this hotel. We stayed at the hotel for 3 nights before the wedding and 1 night the day of lthe wedding. The wedding was held at the San Jose Airport Garden Hotel in the Gazebo. A reception with Hors D'Oeuvres in the Willows Courtyard. After the reception dinner was served in the Willows Room.... More

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sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

I am so pleased that you enjoyed your stay and that the wedding we beautiful. We feel our Food & Beverage team does a great job and I am glad that you enjoyed our food as well. Thank you for your business and we look forward to welcoming you back to San Jose. Stephanie James Rooms Division Manager More

Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked this on Priceline as a 2.5 star hotel, but it seems more like a 3 star to me. Location is great - right by the airport. The grounds are very nice - lush courtyard with outdoor pool. The hallways seem a little old but my bed had nice bedding and was very comfortable. There are NO elevators so... More

Was this review helpful? Yes 2
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate your loyalty and it's always a pleasure to welcome you back. I am so pleased that you had another great stay and enjoyed our clean, and comfortable accommodations. Stephanie James Rooms Division Manager More

San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We held a 100+ person conference and found the facility and staff (sales, front desk, catering etc.) to be very accommodating. The staff did whatever they could to help us make this conference successful! The location was perfect for all of our out of town attendees that needed shuttle service from the SJ Airport. The open courtyard was beautiful and... More

Was this review helpful? Yes 1
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate your comments, I am so pleased that you had great stay and enjoyed our clean, comfortable accommodations and friendly and helpful staff. I am glad that you had a chance to utilize our meeting space. Thank you for your business and we look forward to seeing you again. Stephanie... More

Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was on a plane that was going to be 3 hours late, so instead of driving another 45 minutes & waking my hosts up in the middle of the night, I picked this hotel from a Travelocity special and booked from my seat on the plane while it was being repaired. The clerks were friendly, and even though it... More

Was this review helpful? Yes
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate customer feedback and we were pleased to hear that you had a good stay.Thank you so much for your kind comments regarding our rooms and staff. Your business is very important to us and we thank you for choosing out hotel. We look forward to welcoming you back.... More

2 reviews
1 of 5 stars Reviewed March 5, 2014

While I didn't actually stay at the hotel, my interaction with the hotel management confirmed they did not really care about customers. I had made a reservation at the hotel in January and I inadvertently made a mistake in my arrival date (instead of 3/5, I had accidently put 2/5 while reserving). I realized it just yesterday. I called the... More

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Nipomo, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 5, 2014

In January I made reservations with the call center number on their web site. I asked if they had Park N Fy and COVERED PARKING. The agent took my reservation and said that they had COVERED parking. Upon arrival, I discovered that they DO NOT have covered parking. The parking lot is away from the check in counter. I do... More

Was this review helpful? Yes 1
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to advise us about your experience. Your detailed summary of your experience with us should prove helpful to other travelers interested in booking our hotel. We do have security onsite and the staff is available 24hr a day. I'm sorry that your experience was... More

Reno, Nevada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2014

I was here for an event called AIESEC and the staff at the Hotel were very accommodating and helpful. The service was great but the rooms needed some improvement. I called the front desk a couple times for the lack of towels and Mario was very helpful. I would stay here again but call ahead of times for more towels!

Was this review helpful? Yes 3
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our customers about their stay. I was so pleased to hear that our staff was helpful and that you had a great stay Thank you for your business and we look forward to welcoming you back in the future. Stephanie James Rooms Division Manager More

Seattle
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2014

I stayed here while attending a conference in San Jose at the Doubletree. The Doubletree was full and this was one of the overflow hotels. This appears to be an older hotel, but maintained pretty well. Service was very good, room was quite comfortable. The location meant I could walk in about 10 minutes to the Doubletree (and stop at... More

Was this review helpful? Yes 2
sjcagardenhotel, Manager at San Jose Airport Garden Hotel, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our guests about their experience. We were pleased to hear that you enjoyed your spacious garden grounds and found our staff to be friendly and helpful. This certainly adds to a great stay! Thank you for your business and we look forward to welcoming you back... More

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Additional Information about San Jose Airport Garden Hotel

Also Known As:
Holiday Inn San Jose
San Jose Holiday Inn
Address: 1740 North First Street, San Jose, CA 95112
Location: United States > California > San Jose
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #38 of 72 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — San Jose Airport Garden Hotel 3*
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