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Four Points by Sheraton San Jose Downtown

3.0 of 5
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211 S. First Street, San Jose, CA 95113
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Four Points by Sheraton San Jose Downtown
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Ranked #18 of 75 Hotels in San Jose
A recent review
3 of 5 stars reviewed 4 days ago
kdhami Scottsdale, Arizona
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305 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was not really impressed. We stayed two nights. I have no complaints and right from check in to check out it was a smooth sail, but for the kind of money i paid.....ehh!! I would not go back. The restaurant was not impressive, the rooms werent either. If it is just the night's stay you are looking for go... More 

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Sydney, Australia
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights with my partner and it exceeded our expectations. Staff were fantastic and super helpful. Complimentary water was always on offer and room and bathroom was larger then size of average hotel rooms. Lovely courtyard outside to enjoy a happy hour beverage from the restaurant or play bocce ball on their courts. Room service was quickly... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We are thrilled to learn our hotel was able to exceed you and your partner's expectations - what an honor! We're happy you enjoyed our friendly staff, free bottled water, spacious guest rooms and bathrooms, plus our fun happy hour! Thanks again for the wonderful review and kind words. We hope to see you again, soon. Take care. More 

Pismo Beach, California
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night and experienced no problems with the room. Room was quiet as requested. Bed comfortable, room clean. Pretty much what you would hope for. Location is great if you need to be downtown. Building is old and historic. Small issue with my Starwood number not showing on my bill. It was corrected but only after having to spend... More 

Was this review helpful? Yes 1
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is great. in the heart of San Jose downtown. walking distance to everywhere. parking is super expensive at USD 25. Room is good and clean. Until now we're very disapointed because they havent added my stay to my SPG account. Please do. my SPG number attached in picture above

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

Thank you for taking the time to share you experience with us. We're glad you enjoyed our convenient location, which in the heart of San Jose and clean guest rooms. We sincerely apologize for the oversight with your SPG account. Please feel free to contact our hotel directly so that we can get you taken care of as soon as... More 

London
1 review
3 of 5 stars Reviewed 2 weeks ago

On the plus side, the hotel staff were very friendly and helpful. The room was clean and the bed was comfortable. Apart from the first night (see below) I had a good night's sleep each night of my stay. I used the hotel restaurant "Mosaic" for breakfast. The service was quick and the food was relatively good and, whilst expensive,... More 

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Addis Ababa, Ethiopia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Love the stuff working there! So friendly. The one place we were offered a bottle of water at the counter as a gesture of welcoming us. The rooms are a bit tight but very clean. It is close to the light train system hence easy to travel to other part of the town. Once again parking is expensive but you... More 

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Princeton, New Jersey
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice place to stay. Older building but nice inside. Great neighborhood with a movie theater across the street and plenty of good food within walking distance. Long and strange? It was not but the shows were great and staying at the Four Points was a pleasure.

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We are thrilled to hear how much you enjoyed your recent stay at Four Points San Jose Downtown. We are glad you enjoyed the wonderful, local neighborhood and are happy to learn our building is nice on the inside. Thank you for the great review and we hope you had fun at the shows. We wish you all the best! More 

Los Angeles, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is on the older side, so it doesn't have the flash of some other hotels around the airport. However, it is clean, the staff was friendly, the rooms were spacious. It's a good hotel for business travel, wouldn't suggest it for a romantic weekend away.

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

Thank you for taking the time to share your experience with us. We are very happy to hear you enjoyed your recent stay at our hotel and found your accommodations to be clean, staff to be friendly, the location to be convenient. We look forward to hosting your next business trip stay soon, please take care. More 

San Clemente, CA
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 27, 2015

I stayed at this property about a decade ago when it was part of the Joie de Vivre group, so it was coincidental that my recent trip found me in the same hotel under a different name. It has lost its former funky, boutique vibe and the room needed a serious update. But, overall it is a decent choice that... More 

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Toronto
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 22, 2015

Great front desk staff. Rooms are small and a little dated but you can't beat the location of the hotel. Happy hour in the bar offers some cheap appetizers and drinks from 5-7pm. Did have an issue that I asked the hotel to arrange a car service to SFO for me. Instead I received a taxi that had multiple broken... More 

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