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The Comfort Inn San Jose International Airport

2.5 of 5
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875 N. 13th Street, San Jose, CA 95112
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1 room 1 guest
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The Comfort Inn San Jose International Airport
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54 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
Level Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed yesterday NEW

This place certainly won't win any awards, but it was serviceable. They had messed up our reservation (made through tripadvisor.com) by making the booking date the arrival date (how does that happen?) and initially saying that we had been a "no show". Thankfully they were able to catch the mistake without too much drama, but it wasn't a great way... More 

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Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 26, 2015

I stayed one night. There's not much in the area. Nice Mexican restaurant next door and a small trenda nearby. If you are a jogger then take a morning trot down to Guadloupe River Park. Room was nice and clean, check in was smooth, but breakfast was crowded and insufficient seating. The plus of this place is nearness to the... More 

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Houston, Texas
Level Contributor
137 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
1 of 5 stars Reviewed July 22, 2015

I booked this hotel through the Tripadvisor link for July 21. I prepaid and got an email confirmation. When I arrived at the hotel a grumpy, unprofessional and rude employee told me that my reservation had been cancelled. No ifs, no but's, I was out on the street without a place to sleep. Apparently the hotel had overbooked the rooms.... More 

Was this review helpful? Yes 4

Travelers are raving about these San Jose hotels

South Pole
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 15, 2015

On July 14th around noon we booked this hotel on hotels.com, prepaid and confirmed by email. When after a long work day we arrived at the property at approximately 19:00 we were received by a grumpy receptionist that instead of a greeting just barked "When did you book?" and "If you booked today, we are overbooked"! No apology, no offer... More 

Was this review helpful? Yes 2
Sacramento, California
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 6, 2015

You would never know you're in downtown San Jose if you stay here. Very nice and clean, quiet and great staff. Breakfast was very fresh and well stocked amenities. I will definitely stay here again in the future.

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Houston, Texas
Level Contributor
7 reviews
5 of 5 stars Reviewed June 5, 2015

I accidently booked a reservation online for the wrong night at this Comfort Inn. Consequently, I was a no-show, and my credit card was billed. I spoke with the General Manager, and after listening to my story, she graciously credited my account for the night. The owners of this hotel are very fortunate to have her as a leader in... More 

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California
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 28, 2015

I booked a two queen bed "suite" through Travelocity, based on the photo and description on Travelocity's website. Upon arriving, we found out that the "suite" in which we were booked was really a regular motel room with a dorm-sized fridge and small microwave, not the suite pictured on Travelocity's website, which showed a separate bedroom, and a kitchen with... More 

Was this review helpful? Yes 1
SLO
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 26, 2015

Quiet room, close to airport. Staff effiecent and nice. Breakfast adequate. Knowledgeable about places to eat and how close they were. Directed us to two different restaurants and we ate at both. Very nice.

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SeaTac, Washington
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 19, 2015

When we drove up to the hotel I was oh my GOD! the hotel didn't look good at all but, once I walked in it was clean and smelled good. Then I encountered Oscar very pleasant and welcoming smiled the whole time and answered all my questions very personable in fact I found that to be true with all the... More 

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Michigan
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 1, 2015

I was only there a night and found the hotel and room to be clean and comfortable, and the staff friendly. The breakfast was fairly standard, but good enough to get a start in the morning. Across the street are some local restaurants (pizza and Mexican that I recall). I ate at the Mexican restaurant and it was great and... More 

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pinky b, General Manager at The Comfort Inn San Jose International Airport, responded to this review

Dear Rajah 1993, Thank you for sharing your experience and we appreciate your kind review. We hope to see you again in the near future. More 

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