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Quality Inn

2.5 of 5
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875 N 13th Street, San Jose, CA 95112 (Formerly The Comfort Inn San Jose International Airport)
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1 room 1 adult
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Quality Inn
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59 Reviews from our TripAdvisor Community

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Tulare, Ca
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is very adequate to meet the needs of travelers that need a place to stay when attending events in the city. Rooms were big, as well as clean and comfortable. All staff I interacted with were courteous and friendly at all times. Breakfast, parking, and wiFi were all free. And the breakfast was not just juice and muffins... More 

Helpful?
1 Thank kspast2
Fullerton, CA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 22, 2015

I stayed here 11/26 - 28th the room was OK, the area is a little sketchy.that is why the 3 rating. My review has to do with a call I received to my room at 5am that there was a problem with the credit card, supposedly from corporate. They gave me a zip code which was wrong, I corrected but... More 

Helpful?
1 Thank Dudiesmom
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, I’m sorry to learn that someone attempted to get information from you while you were at our hotel. We do not leave personal information where visible on receipts and we do not discuss credit card information over the phone. If a problem occurs, we might ask a guest to return to the lobby. I sincerely apologize that this... More 

Sonoma
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 20, 2015 via mobile

I was freaked out about checking in here, because I booked first, then read the reviews (which I NEVER do). My daughter and I stayed one night. The lobby was clean, check in was fine. The room smelled HEAVILY like chemicals. Air freshener, probably. 20 mins with the windows open fixed that. Bathroom was HUGE. Room was clean, fridge was... More 

Helpful?
Thank Disneynut35
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments about our hotel here in San Jose. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and... More 

New York City, New York
Level Contributor
127 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed August 30, 2015

This place certainly won't win any awards, but it was serviceable. They had messed up our reservation (made through tripadvisor.com) by making the booking date the arrival date (how does that happen?) and initially saying that we had been a "no show". Thankfully they were able to catch the mistake without too much drama, but it wasn't a great way... More 

Helpful?
Thank bajan64
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. I always suggest that guests book directly with the hotel to avoid confusion caused by third-party bookers and... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 26, 2015 via mobile

I stayed one night. There's not much in the area. Nice Mexican restaurant next door and a small trenda nearby. If you are a jogger then take a morning trot down to Guadloupe River Park. Room was nice and clean, check in was smooth, but breakfast was crowded and insufficient seating. The plus of this place is nearness to the... More 

Helpful?
Thank Swagmania
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. I apologize that breakfast was particularly crowded when you stayed. That proves people like what we provide. We take real pride in this hotel and in serving guests... More 

Houston, Texas
Level Contributor
136 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 stars Reviewed July 21, 2015 via mobile

I booked this hotel through the Tripadvisor link for July 21. I prepaid and got an email confirmation. When I arrived at the hotel a grumpy, unprofessional and rude employee told me that my reservation had been cancelled. No ifs, no but's, I was out on the street without a place to sleep. Apparently the hotel had overbooked the rooms.... More 

Helpful?
4 Thank Rocketleech
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We comply with all laws regarding accommodations, and we always suggest booking directly with the hotel rather than with a third-party agent to get the... More 

South Pole
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 15, 2015

On July 14th around noon we booked this hotel on hotels.com, prepaid and confirmed by email. When after a long work day we arrived at the property at approximately 19:00 we were received by a grumpy receptionist that instead of a greeting just barked "When did you book?" and "If you booked today, we are overbooked"! No apology, no offer... More 

Helpful?
2 Thank Hans1234567890
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations and that you felt your needs were not addressed. We take real pride in this hotel and believe that pride shows in everything we do. I’m glad your third-party booking agent was able to find you accommodations to your liking. I’m disappointed that we... More 

Sacramento, California
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 6, 2015

You would never know you're in downtown San Jose if you stay here. Very nice and clean, quiet and great staff. Breakfast was very fresh and well stocked amenities. I will definitely stay here again in the future.

Helpful?
Thank acdc5348
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

Houston, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 5, 2015

I accidently booked a reservation online for the wrong night at this Comfort Inn. Consequently, I was a no-show, and my credit card was billed. I spoke with the General Manager, and after listening to my story, she graciously credited my account for the night. The owners of this hotel are very fortunate to have her as a leader in... More 

Helpful?
Thank eddip2014
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind comments. I’m glad we could correct the error related to a mistake you made with a third-party booking agent. We’re always happy to help. For the best rate and the best flexibility, we recommend booking directly with the Quality Inn. I hope we can have you as our guest here very soon. We appreciate... More 

California
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 28, 2015

I booked a two queen bed "suite" through Travelocity, based on the photo and description on Travelocity's website. Upon arriving, we found out that the "suite" in which we were booked was really a regular motel room with a dorm-sized fridge and small microwave, not the suite pictured on Travelocity's website, which showed a separate bedroom, and a kitchen with... More 

Helpful?
1 Thank HikaruDragon
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had a generally good experience with us despite the confusion initially. We always recommending booking directly with us for the best rates and the most flexibility rather than using a third-party booking agent, which can cause some confusion. We’ll be here for you when you need us, and we use all... More 

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