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Hotel Valencia - Santana Row

Certificate of Excellence
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355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
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Hotel Valencia - Santana Row
Hotel Valencia - Santana Row
Hotel Valencia - Santana Row
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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vancouver
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a night recently on our San Francisco/ San Jose trip. Cute boutique hotel that is nicely furnished and run. We got a room on the 6th floor with a balcony which was nice and quiet. The location is right in the heart of Santana row so access to restaurants and shopping is great. Would definitely stay here... More 

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England
Top Contributor
122 reviews 122 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in the Hotel Valencia over 18 times in a 7 year period and this is a hotel which is constantly improving. The latest refurb is fantastic and the hotel staff are always keen to please. Two areas that I find annoying - the terrible WiFi and the queues to get back to my room on weekends. The... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear 21stcenturyhouse, Thank you for your feedback. I am glad for the most part you do like Hotel Valencia. We recently had a malfunctioning piece of equipment in our WiFi system which unfortunately couldn't be gotten off the shelf. It has now been replaced and believe the speed and stability is greatly improved. We do not aim to be a... More 

Monterey, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here at least once a year usually during Christmas time because Santana Row is always decorated so beautifully. Such a nice hotel great cocktails at the V-bar, rooms are great especially if you get one with a balcony overlooking the Santana Row strip. The breakfast in the morning is phenomenal all complementary with your stay. The only downfall... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Christal R, Thank you for being a loyal guest and your great feedback on the reasons you choose Hotel Valencia. We look forward to see you back this year. Cordially, Bonnie Best, General Manager More 

Phoenix, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Old saying....For a nickel more you can go first class. I think that describes the Hotel Valencia on Santana Row. It's not opulent, just well situated, well run, and an overall pleasant experience. Things at the Valencia are obviously designed with the high tech business traveler in mind, and the rooms are well appointed. I've stayed there twice, last time... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear 5Bentley, We are so happy you found us! Thank you for your lovely comments and hope that you have your wife with you on a trip soon to enjoy everything that Santana Row and adjacent areas have to offer. Again, thank you. Sincerely, Bonnie Best, General Manager More 

Cape Town, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I were treated by our friends to a 2 night stay at this hotel. It was awesome...it is one of the only hotels in our travelling experience in the U.S. that offered breakfast. The decor is wonderful and the hotel is in an excellent location on Santana Row. We were also very glad to swim on their... More 

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Nirvanacpt, Thank you for your wonderful comments regarding your stay at Hotel Valencia in Santana Row. So very happy you enjoyed your stay. I was able to enjoy Cape Town in November last year, so very glad that your experience here was equally as enjoyable as mine was there at the Kensington. Sincerely, Bonnie Best, General Manager More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I travel a lot on business and this hotel was a very Pleasant one. It is in a very good location right by a lot of attractions. the rooms are very nice and comfortable and cozy i would definitely stay here again!

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Barbra W, Thank you for your lovely comments! We certainly hope your travels bring you back our way. Please feel free to contact me if I may be of assistance on a future visit. Sincerely, Bonnie Best, General Manager More 

Eusebio-CE-Brasil
Top Contributor
101 reviews 101 reviews
32 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is excellent and very well located, has several nearby restaurants, and shops and shopping center. There is a Best Buy a few meters. I was on the fourth floor, the room was quiet and very comfortable. Had fridge but did not get to use, there is a gym in the hotel that is on the fifth floor, is... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Perivaldo, We are very glad that you enjoyed Hotel Valencia and Santana Row. We certainly hope if your travels bring you back to this area, that you will choose Hotel Valencia again. Cordially, Bonnie Best, General Manager More 

San Jose
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I live about 15 minutes drive from this hotel. that does not stop me from staying here. I get a room with a view of Santana Row and sit on the balcony and watch the world go by, or on several occasions, watch the San Jose Sharks sign autographs below and get ready for a game. The hotel as all... More 

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear FlynnsterSanJose, Thank you for your wonderful comments regarding our hotel. We love our local guests who choose to stay because it feels like you have gotten "away"! If I may ever be of assistance to you during one of your stays, please let me know. Sincerely, Bonnie Best, General Manager More 

Scottsdale, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2015

This hotel has an excellent location right in the middle of a vibrant shopping and restaurant area of San Jose, California. The rooms are good size, modern and well maintained. Breakfast is included and is excellent. The staff is helpful and tries to make the stay as enjoyable as possible. I consider it an excellent value

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear AlanA0531, Thank you for your delightful comments regarding Hotel Valencia and Santana Row! We hope you have the opportunity to stay with us often. Sincerely, Bonnie Best, General Manager More 

Denver, Colorado
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

We loved our stay at Hotel Valencia. It was perfect for my son and I. We were spending time looking at schools and loved the area. The location is perfect where you can walk right outside of the hotel and enjoy great food and great shopping. The work out room was perfect. The breakfast that is included was very nice... More 

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Bridget N, Thank you for your lovely comments on Hotel Valencia and Santana Row! So glad that you enjoyed your time here and hope your school scouting was successful! As a former Denver resident, I have to say that you have a great location as well! Sincerely, Bonnie Best, General Manager More 

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