We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 72 San Jose hotels

Hotel Valencia - Santana Row

4.0 of 5 Hotel   |   355 Santana Row, San Jose, CA 95128
Hotel website
Hotel amenities
Special Offer
STAY 2 NIGHTS|3rd is FREE
Save Saved
You added Hotel Valencia - Santana Row to your Saves list
Hotel Valencia - Santana Row
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
76%
Ranked #10 of 72 hotels in San Jose
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Chris H San Francisco, California
  • Overview
  • Reviews (482)
  • Similar Hotels
  • Photos (102)
  • Amenities
  • Q&A (1)
  • Room tips (107)
  • Location
  • More
Write a Review

482 people have reviewed this hotel

Traveler rating
    212
    152
    60
    27
    31
See reviews for
69
121
24
164
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed today NEW

We wanted a quick getaway from the city so we chose Hotel Valencia mainly for the pool, but the whole property definitely exceeded our expectations! Location is right in the middle of Santana Row, so there's a bunch of places to eat/drink/shop nearby. Our king room facing the courtyard/pool was modern and very spacious. FYI - You can hear people... More

Was this review helpful? Yes
Salt Lake City, Utah, USA
Top Contributor
86 reviews 86 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed yesterday NEW

Beautiful hotel situated in a very nice mall. We loved the relaxing rooftop pool and the chic decor. The room was spacious and luxurious, with a nice balcony. My only complaint was that there was some noise at night (the adjacent room's door slamming would cause our headboard to shake, and we could hear the occasional loud car passing in... More

Was this review helpful? Yes
Cedarburg, Wisconsin
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived at 3pm on a Sunday and all restaurants and lounges on the property were closed. The gentleman who checked us in helped us get appetizers and beverages while waiting for the restaurants to open. Excellent service, even from the kitchen staff. Even though this hotel recently went through a major renovation, rooms are cramped and seem dated (bathrooms),... More

Was this review helpful? Yes
Ramat Gan, Israel
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Granted - we didn't pay for it or choose it (it was chosen and paid for by my wife's workplace) - but it was an amazing hotel nonetheless. The Valencia is posh, beautiful, well designed and well maintained. The rooms are beautiful and large, great beds, very clean. It's even a very comfortable place to do some after-hours work if... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for wife's company for choosing Hotel Valencia! Delighted you enjoyed your stay. Cordially, Bonnie Best, General Manager More

Joplin, Missouri, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

For this part of San Jose I was expecting a larger price tag for my room at Hotel Valencia. You are right in the middle of Santana Row which is populated with high end shops all around you. Nice area to get out and walk around, have a dinner, or enjoy a glass of wine. Staff was friendly and the... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Mark Q: Thank you or your wonderful comments on Hotel Valencia and Santana Row. We hope your business brings you back this way soon. Cordially, Bonnie Best, General Manager More

San Marcos, California
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful experience here. Despite our room not being ready at check in (check in is at three and we arrived at 4:30 and our room was still not ready) and A new front desk person who didn't tell us that there was complementary breakfast and tried to give us our room keys before the room was cleaned,... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to share some very constructive feedback. I have shared with our operational managers to work on improvements. I am glad that overall you enjoyed your stay and hope that you will be back often. Bonnie Best, General Manager More

Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

we usually go to San Jose 2-3 times a year and usually stay at another hotel in Milpitas. last two times we had stayed at the Valencia. What a difference. It is not just the setting in Santana Row, but the whole experience. Shopping? Check, Restaurants? Check, Bars? Check.. The staff is great and one of the best amenities at... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Glad we hit all the marks! Hope to see you on your next visit. Bonnie Best, General Manager More

Rancho Santa Margarita, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The facilities were very nice and the location couldn't have been better for shopping and eating. Unfortunately, customer service is not something the staff has been taught. Had to call the front desk to order drinks at the pool and waited more than 30 minutes. Then had to wait more than one and a half hours for extra blankets and... More

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Jennifer B, I want to apologize for the service lapses that you experienced during your recent stay. Your feedback will be reviewed with the appropriate managers to determine why the service issues occurred. I am happy that you did enjoy the hotel and location and hope you will give us another opportunity to provide you with the experience you... More

Illinois
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location, location, location. This place has it. Santana Row right outside your elevator! Great shops and places to dine and drink. Hotel pool is small but great for afternoon sun. No poolside service however. On your own. Rooms nice but lack a mini fridge and no ice/vending available. Room service has to bring ice. V Bar hot spot and will... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to provide feedback on your recent stay. You are correct that we only have mini bar fridges in the guest room, but we do have ice machines on each floor except the third which only has a few guest rooms. I am glad that you enjoyed your stay and hope you will return soon. Cordially,... More

Dallas, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is right in the epicenter of downtown San Jose and the young people scream by on their motorcycles and sports cars. Bands and crowds of people. The rooms are very nice excepting the bathrooms which have no vanity and the tub is ancient. Food is terrible at the restaurant and in the morning. Overall it's not bad for... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Dianna R., Thank you for taking time to share your experience during you visit to Santana Row and San Jose. Santana Row is a lifestyle center that is located in an urban destination which does include street activity, particularly on the weekends. I am sorry that you did not enjoy the included complimentary Continental Breakfast and are always open... More

Owners: What's your side of the story?
If you own or manage Hotel Valencia - Santana Row, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in San Jose with
any amenities

Been to Hotel Valencia - Santana Row? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Hotels.com, Tingo, Otel, Priceline, BookingOdigeoWL, Agoda and Venere so you can book your Hotel Valencia - Santana Row reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

102 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (90)
Viewed
Hotel & grounds (17)
Viewed
Pool/beach area (4)
Viewed
Room/suite (26)
Viewed
Dining (4)
Viewed
Bathroom (5)
Viewed
View from room (5)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (1)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Other (10)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in San Jose #5 Business Hotel in San Jose #8 Romantic Hotel in San Jose
Hotel Class
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 212 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
Number of rooms
212

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hotel Valencia - Santana Row and other travelers.
1 question
A TripAdvisor Member
11 days ago

See all questions (1)

See which rooms travelers prefer