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All 72 San Jose hotels

Hotel Valencia - Santana Row

4.0 of 5 Hotel   |   355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
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76%
Ranked #10 of 72 hotels in San Jose
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
haoneg Ramat Gan, Israel
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  • Room tips (106)
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480 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Ramat Gan, Israel
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Granted - we didn't pay for it or choose it (it was chosen and paid for by my wife's workplace) - but it was an amazing hotel nonetheless. The Valencia is posh, beautiful, well designed and well maintained. The rooms are beautiful and large, great beds, very clean. It's even a very comfortable place to do some after-hours work if... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for wife's company for choosing Hotel Valencia! Delighted you enjoyed your stay. Cordially, Bonnie Best, General Manager More

Joplin, Missouri, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For this part of San Jose I was expecting a larger price tag for my room at Hotel Valencia. You are right in the middle of Santana Row which is populated with high end shops all around you. Nice area to get out and walk around, have a dinner, or enjoy a glass of wine. Staff was friendly and the... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Mark Q: Thank you or your wonderful comments on Hotel Valencia and Santana Row. We hope your business brings you back this way soon. Cordially, Bonnie Best, General Manager More

San Marcos, California
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a wonderful experience here. Despite our room not being ready at check in (check in is at three and we arrived at 4:30 and our room was still not ready) and A new front desk person who didn't tell us that there was complementary breakfast and tried to give us our room keys before the room was cleaned,... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to share some very constructive feedback. I have shared with our operational managers to work on improvements. I am glad that overall you enjoyed your stay and hope that you will be back often. Bonnie Best, General Manager More

Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we usually go to San Jose 2-3 times a year and usually stay at another hotel in Milpitas. last two times we had stayed at the Valencia. What a difference. It is not just the setting in Santana Row, but the whole experience. Shopping? Check, Restaurants? Check, Bars? Check.. The staff is great and one of the best amenities at... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Glad we hit all the marks! Hope to see you on your next visit. Bonnie Best, General Manager More

Rancho Santa Margarita, California
1 review
2 of 5 stars Reviewed 1 week ago

The facilities were very nice and the location couldn't have been better for shopping and eating. Unfortunately, customer service is not something the staff has been taught. Had to call the front desk to order drinks at the pool and waited more than 30 minutes. Then had to wait more than one and a half hours for extra blankets and... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Jennifer B, I want to apologize for the service lapses that you experienced during your recent stay. Your feedback will be reviewed with the appropriate managers to determine why the service issues occurred. I am happy that you did enjoy the hotel and location and hope you will give us another opportunity to provide you with the experience you... More

Illinois
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location, location, location. This place has it. Santana Row right outside your elevator! Great shops and places to dine and drink. Hotel pool is small but great for afternoon sun. No poolside service however. On your own. Rooms nice but lack a mini fridge and no ice/vending available. Room service has to bring ice. V Bar hot spot and will... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to provide feedback on your recent stay. You are correct that we only have mini bar fridges in the guest room, but we do have ice machines on each floor except the third which only has a few guest rooms. I am glad that you enjoyed your stay and hope you will return soon. Cordially,... More

Dallas, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is right in the epicenter of downtown San Jose and the young people scream by on their motorcycles and sports cars. Bands and crowds of people. The rooms are very nice excepting the bathrooms which have no vanity and the tub is ancient. Food is terrible at the restaurant and in the morning. Overall it's not bad for... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Dianna R., Thank you for taking time to share your experience during you visit to Santana Row and San Jose. Santana Row is a lifestyle center that is located in an urban destination which does include street activity, particularly on the weekends. I am sorry that you did not enjoy the included complimentary Continental Breakfast and are always open... More

Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 weeks ago

A beautiful exterior a blend of modern and mission and splendid bar and decor sits in the middle of the fab shopping District of Santana Row it's fun fresh and vibrant a real treat and I am destined to return when biz takes me to San Jose.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your lovely comments! It's been a year, come back! Bonnie Best, General Manager More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Loved the Valencia before so charming and welcoming , the bright new spaces send it over the top. The perfect place in a great setting. staff is so helpful and welcoming. Large , spacious rooms, and great bath sheets

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your very positive comments on your recent stay. We are so glad you like the new look! Cordially, Bonnie Best, General Manager More

San Francisco, California
Top Contributor
66 reviews 66 reviews
43 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I travel a great deal, and we have stayed in lots of hotels. This ranks among our top 5 favorite hotels worldwide in terms of style, attractiveness and attention to detail. I wish every Hilton, Marriot and Starwood I stay at on business would come here and get a few pointers on how to make a hotel... More

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking the time to share your experience at Hotel Valencia and Santana Row. We hope that you are able to come back often! Please contact me if I may ever be of assistance during your stay. Cordially, Bonnie Best, General Manager More

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Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in San Jose #5 Business Hotel in San Jose #8 Romantic Hotel in San Jose
Hotel Class
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 212 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
Number of rooms
212

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1 question
A TripAdvisor Member
8 days ago

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