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All 72 San Jose hotels

Hotel Valencia - Santana Row

4.0 of 5 Hotel   |   355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
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76%
Ranked #9 of 72 hotels in San Jose
Certificate of Excellence 2013
A recent review
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448 people have reviewed this hotel

Traveler rating
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    57
    23
    30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my fourth visit to the Valencia. Despite the renovations happening during my stay it was as good as the previous three stays. The room has the most comfortable bed I have ever slept on. The bathrooms are good but as per someone else's review, the showers are not as good as you might expect. Breakfast is good, particularly... More

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Wilmette, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My experience at the Hotel Valencia was a great one. The location was perfect for my sales team. Easy to walk to everything and entertain. The staff was helpful. I will return and would recommend it to anyone.

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Mississauga, Ontario, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Been to Santana Row twice during trips to Silicon Valley. Always a nice room, always an advantage to being so close to shopping and food. Weekends tended to be a bit crazy with some partiers but mid week was just fine.

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Modesto, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

If you're staying in San Jose and you don't mind a bit of traffic getting in and out because it's basically in the middle of Santana Row, you can't really go wrong with this place. The only thind that was a bit off was the fact that the lobby/restaurant/front desk area is this kind of maze you have to negotiate... More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was not impressed at all. Looking at the photos of the Hotel I had high expectations. The many entrances leading up to the lobby (which is a MAZE) were disgusting and dirty. There were people drinking and of course drunk. After a careful look I could see that the carpets had drinks spilled on them. Once I entered the... More

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Joy30Joy30
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel Valencia for 3 nights and 4 days and I am I must admit that it was just so-so. The location can't be beat and nor can the proximity to great restaurants and shopping. The hotel is self has a friendly staff but the rooms are lacking. My room did not have a full body mirror.... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking the time to share your experience at Hotel Valencia. First, please let me apologize for the lack of a mirror. As you may have realized we have a renovation taking place. Unfortunately, some of the mirrors did not fit with the new larger scale furniture so we are have them customized to fit in the room.... More

Houston, Texas
Contributor
19 reviews 19 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

Its Clean and kept up, Staff were friendly and Rooms are clean. Bed is comfy and Location is perfect. What I like the most is the fact that I did not have to talk to any one for anything, they all did their job and there was no need fro extra requests

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for sharing your positive impression of Hotel Valencia! Hope to see you back often. Cordially, Bonnie Best, General Manager More

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2014

Sometimes you don't have time to fly to a romantic destination but still want to getaway. The Hotel Valencia is located in Santana Row, San Jose close to shopping, restaurants, hot tub and spa. If you want to getaway for the weekend, the Hotel Valencia is the place to go. They have a great bar on the 3rd floor with... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for sharing your positive experience at Hotel Valencia! We will soon have two of the niches off the lobby that you mentioned (by the end of April). Hope you will return to see the new updated lobby area that go along with our newly renovated guest rooms. Cordially, Bonnie Best, General Manager More

Mexico City, Mexico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2014

a) I requested for a room for disabilities, which I didnt get b) I got a "Welcome back" message in my room with 2 oranges, this is the first time I use this hotel, you made me feel that you assigned to me the wrong room or that you didnt care about c) I take my time to walk and... More

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for providing very constructive feedback on your recent stay. I sincerely apologize that our service and facilities were not what they should have been. Your comments will be reviewed and corrections in facilities made where possible and service issues used for training. Again, I apologize and would like to have the opportunity to provide you with the experience... More

Manteca, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 17, 2014

My husband and I stayed here the night of our wedding July 20, 2013 we had such a wonderful experience. Location: is wonderful simply because of the luxurious Santana Row and the hotel was very well hidden it feels like your in your own world. Everything costs money and there will always be hidden tax that should be no surprise... More

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking the time to review your stay for your wedding night. We are happy that you enjoyed your stay and hope your will return soon for your first anniversary. Cordially, Bonnie Best, General Manaer More

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Additional Information about Hotel Valencia - Santana Row

Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Address: 355 Santana Row, San Jose, CA 95128
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#7 Business Hotel in San Jose
#15 Family Hotel in San Jose
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 212 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
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