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Hotel Valencia - Santana Row

#11 of 75 Hotels in San Jose
Certificate of Excellence
Hotel website
355 Santana Row, San Jose, CA 95128
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Stay 2 Nights | 3rd Free
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1 room 1 guest
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Hotel Valencia - Santana Row
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588 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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London
Level Contributor
83 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in the hotel for business so didn't get time to make use of the rooftop pool - but at least I could look out at it from my 7th floor room on the opposite side of the central courtyard. The room was large enough and nicely laid out. The free WiFi seemed pretty good. Breakfast (included in the... More 

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Level Contributor
3 reviews
1 of 5 stars Reviewed 6 days ago NEW

We went to Valencia for thanksgiving and we have encounter three majors problems : 1- we haven't told about the construction that they had on the pool area when we made the reservation and we couldn't sleep as the drilling and hammering started early morning. When we called they said they have no other room and when we asked them... More 

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Frederick, Maryland
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very clean and updated on its decor. Rooms are very spacious and it is the only hotel located on Santana Row which is walking distance to great food and shopping. Easy to park or valet and the staff is very friendly and accommodating.

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Misawa, Japan
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For paying nearly $400 per night, I would expect a much larger room. We had two queen beds which were comfortable but they took up so much of the room. There was a long bar/counter that ran the full length of wall adjacent to the beds and it was really unnecessary because it took up so much space. The location... More 

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Cedarburg, Wisconsin
Level Contributor
164 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good hotel in a great location. They have a great restaurant, a bar (see my review for V Bar), an indoor terrace, an outside terrace, a pool and fitness center as well as valet parking. A lot to offer. Our room was not ready when we arrived at 3pm so we waited at the indoor terrace, which... More 

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London, United Kingdom
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Always stay here when in SJC for work. Loads of places to eat nearby. Rooms are nice. They are a bit dark but not an issue. Friendly staff. Bar is great on weekends Breakfast is a bit lacking so normally skip this. Santana Row is nice. Will be back in a few weeks

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Chicago, Illinois
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Only reason this establishment got a rating of one was because of its complimentary breakfast spread. Otherwise we where made to wait more than an hour and a half for our room at check in. Hotel desk staff was not very considerate to its guest. No one kept us updated or showed any concern. All the staff says is "... More 

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United States
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 23, 2015

Short cab ride from airport, could hear some noises through the walls from other rooms and the street, full length mirror in odd place in room. A/C was off when first arriving; caused the candy bars to melt that were available to purchase. Overall, clean and nice hotel.

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear k4Ysi4d, Thank you for your feedback on your recent stay. We very much appreciate constructive feedback and take it very seriously. Sincerely, Bonnie Best, General Manager More 

San Mateo, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 20, 2015

Wonderful. Thank you. From every moment we walked in the staff was top notch, there for us and very kind. Our room was well appointed on the 5th floor very near the pool and hot tub area. We stayed on a Saturday night in a hot July, and checked in around 4pm and out the next day at 12:30pm. The... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Lovetotravel travel, Thank you for making such an effort to write about your experience at Hotel Valencia. We love to hear when someone has a particularly great time. Hope to see you back soon! Sincerely, Bonnie Best, General Manager More 

Virginia
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 19, 2015

We stayed here one night while in town for a concert. The rooms were spacious and clean with modern upscale furnishings. Location is perfect. Just walk out the front of the hotel and you are on Santana Row. No complaints whatsoever and will definitely stay here again when in San Jose.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear VirginiaBamaGirl, Thank you for selecting Hotel Valencia for your brief stay in San Jose. We very much appreciate your positive comments. We hope that you will have reason to return in the near future. Cordially, Bonnie Best, General Manager More 

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