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Hotel Valencia - Santana Row

#11 of 74 Hotels in San Jose
Certificate of Excellence
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355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
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574 Reviews from our TripAdvisor Community

Traveler rating
    250
    187
    76
    31
    30
See reviews for
79
142
26
206
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Chandler, Arizona
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in the heart of Santana Row, an upscale outdoor shopping area. It's a great area to have dinner and walk around at night. Beautiful. Pros: Can't beat this area in San Jose, great people watching and car watching, Hotel rooms are modern, clean, upscale, and have great amenities. Nice open interior courtyard for dining, and cool pool... More 

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Westbury, NY
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This gem of a boutique hotel is situated on Sanrana Row. The most perfectly clean, manicured and "lovely" street that you can imagine. If you like high end shopping and delish outdoor dining, this is the spot. The only drawback is the early close of the hotel bar. Pricey, but worth it if you can swing it!

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Basking Ridge, New Jersey
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the Hotel Valencia for a few days. The hotel is right in the center of the Santana Row. Walk across the street is Westfield Valley Fair which is a big shopping mall. Location is excellent. We feel safe walking around Santana Row at night. The room is a good size but a little dated. We smell smoke... More 

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Pittsburgh, Pennsylvania
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was visiting a friend in San Jose and she booked us a one night stay while I was there. Santana Row is a really cute area that Hotel Valencia sits right in the middle of. The location is great. Just take the elevator down and you have shopping, restaurants, a movie theater, and more. The hotel's pool is great... More 

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San Diego, California
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here a week on a business trip and loved the candle scent in the lobby, loved the outdoor courtyard, loved the pool and the staff was helpful and friendly. The rooms are hip with beautiful modern features. There is a mini bar in the room if you get the key but does not work as a refrigerator. There is... More 

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Carmel, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is one of the hidden gems of San Jose. The hotel sits smack in the middle of Santana Row, surrounded by great restaurants and great shopping. The hotel check-in is on the 3rd floor and there the adventure begins. The elevator opens on the opposite side of its entry and immediately the courteous desk staff check you in.pleasant and... More 

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Lake Elsinore, California
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

From the front desk, servers, room service, housekeeping staff, uniformly outstanding, professional, friendly, eager to insure a superior stay. I simply cannot say enough about the staff of his lovely hotel.

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San Francisco, California
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are so many facets to this property. There are multiple architectural designs that are all very individually beautiful, but not necessarily compatible. And that is actually how I feel about the hotel. There are some aspects that work very well and then there are others that are unacceptable. Our room while nice, was on the small side, but the... More 

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Mexico City, Mexico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel to stay at San Jose - Santana Row. Great location, great service and a beautiful room. You also have self parking around the corner. Only feedback to the hotel managers is to improve the fitness center. It was the only feature/amenity below expectations.

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Carabalb01, Thank you for your nice words regarding your recent stay at Hotel Valencia Santana Row. Unfortunately, due to space physical space limitations, it is difficult to expand on the fitness center. However, we do have access to daily passes (at a fee) to an adjacent 34,000 sq. ft. fitness facility here in Santana Row which might be of... More 

Scottsdale, United States
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stumbled onto this hotel based on a friends recommendation, and loved everything about this property. Awesome room, superb bed and fantastic atmosphere/ vibe. I'd return for vacation or fun trip in a second.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Dale B V, We are very happy you "stumbled" upon our hotel and are delighted that you enjoyed your stay. Hope to see you back soon! Sincerely, Bonnie Best, General Manager More 

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