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Hotel Valencia - Santana Row

#10 of 74 Hotels in San Jose
Certificate of Excellence
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355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
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Hotel Valencia - Santana Row
Hotel Valencia - Santana Row
Hotel Valencia - Santana Row
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555 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Easton, Massachusetts
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Valencia for 4 nights recently. The hotel is built into a long shopping strip called Santana Row. The hotel itself is nice, the rooms are spacious and well decorated but the "vibe" is a little weird. I don't know how else to describe it. It feels a bit dark, and subdued. The staff were helpful. They... More 

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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The rooms are large and clean but you hear everything your neighbour does. The mattress is way too soft it gave me back pain. The worst is the wifi though. It's the slowest wifi ever and you keep getting disconnected. It makes it very difficult to work fro the hotel.

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Moscow, Russia
Contributor
20 reviews 20 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very cute hotel in the best place in San Jose. Everything a city can offer like shopping, dining, night life, playgrounds is there. You don't need a car, but if you have to drive it takes two minutes to get to a highway to any direction, The staff is very friendly and they try hard to make your stay as... More 

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New City, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

When we first pulled up to the place, it was a little confusing as to where exactly we were supposed to go, to get into the place. The lobby is not on the floor level with the street, you have to take an elevator to the 3rd floor, and you will arrive at the lobby area. There are 2 side... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in this hotel 3 or 4 times over the last 3 years, sometimes on business by myself and sometimes with my 2 kids. The hotel is well appointed, was refurbished recently. Staff is always helpful and available. Location is fantastic with many great restaurants and shopping walking distance. The noise level is very reasonable, as the rooms... More 

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vancouver
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a night recently on our San Francisco/ San Jose trip. Cute boutique hotel that is nicely furnished and run. We got a room on the 6th floor with a balcony which was nice and quiet. The location is right in the heart of Santana row so access to restaurants and shopping is great. Would definitely stay here... More 

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England
Top Contributor
123 reviews 123 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed in the Hotel Valencia over 18 times in a 7 year period and this is a hotel which is constantly improving. The latest refurb is fantastic and the hotel staff are always keen to please. Two areas that I find annoying - the terrible WiFi and the queues to get back to my room on weekends. The... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear 21stcenturyhouse, Thank you for your feedback. I am glad for the most part you do like Hotel Valencia. We recently had a malfunctioning piece of equipment in our WiFi system which unfortunately couldn't be gotten off the shelf. It has now been replaced and believe the speed and stability is greatly improved. We do not aim to be a... More 

Monterey, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay here at least once a year usually during Christmas time because Santana Row is always decorated so beautifully. Such a nice hotel great cocktails at the V-bar, rooms are great especially if you get one with a balcony overlooking the Santana Row strip. The breakfast in the morning is phenomenal all complementary with your stay. The only downfall... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Christal R, Thank you for being a loyal guest and your great feedback on the reasons you choose Hotel Valencia. We look forward to see you back this year. Cordially, Bonnie Best, General Manager More 

Phoenix, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Old saying....For a nickel more you can go first class. I think that describes the Hotel Valencia on Santana Row. It's not opulent, just well situated, well run, and an overall pleasant experience. Things at the Valencia are obviously designed with the high tech business traveler in mind, and the rooms are well appointed. I've stayed there twice, last time... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear 5Bentley, We are so happy you found us! Thank you for your lovely comments and hope that you have your wife with you on a trip soon to enjoy everything that Santana Row and adjacent areas have to offer. Again, thank you. Sincerely, Bonnie Best, General Manager More 

Cape Town, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2015

My husband and I were treated by our friends to a 2 night stay at this hotel. It was awesome...it is one of the only hotels in our travelling experience in the U.S. that offered breakfast. The decor is wonderful and the hotel is in an excellent location on Santana Row. We were also very glad to swim on their... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Nirvanacpt, Thank you for your wonderful comments regarding your stay at Hotel Valencia in Santana Row. So very happy you enjoyed your stay. I was able to enjoy Cape Town in November last year, so very glad that your experience here was equally as enjoyable as mine was there at the Kensington. Sincerely, Bonnie Best, General Manager More 

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