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Hotel Valencia - Santana Row

4.0 of 5 355 Santana Row, San Jose, CA 95128
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#13 of 71 Hotels in San Jose
498 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Hotel Valencia - Santana Row
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Hotel Valencia - Santana Row
Hotel Valencia - Santana Row
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498 reviews from our community

Traveler rating
    218
    156
    66
    27
    31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
California
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

With my son now starting at nearby SCU, I will be visiting San Jose frequently and will always stay here. Location on Santana Row is superb, the hotel is a beautiful boutique hotel, great big, attractive, rooms and facilities, including roof pool & jacuzzi area, very good breakfast included in room price, nice staff, and just overall a fun stylish... More

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San Martin, California
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If your looking for a great weekend escape then Hotel Valencia is a must. Perfectly located in the heart of Santana Row, step from incredible shopping and amazing restaurants. My wife and I took a night off from our kids and enjoyed a little getaway and would definitely stay there again.

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Huntington Beach, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

There really aren't great hotels in Silicon Valley. Hotel Valencia is a promising place in a great location with a modern and hip vibe. However, they haven't quite found the secret of customer satisfaction. The issue with my stay is that my luggage did not make it to my room for 45 minutes despite two calls to the front desk.... More

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Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Lived for a while in this hotel and loved it! A fantastic location with all kinds of shops and nightlife. The service and also food and pool are really nice. I can recommend this hotel both for work and holidays.

Was this review helpful? Yes 1
Seattle
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked the deluxe view room with balcony which is an extra cost to their first level of rooms. This does get you a view however it also gets you a room directly above their club. This shouldn't be a more expensive room it should be the cheapest room in the hotel. I don't understand how anyone with a good... More

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Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just had a week at the Hotel Valencia and absolutely loved it! It is located in the heart of Santana Row, which is a fabulous area to shop and eat!! The hotel on the outside is really unassuming but once inside it is beautiful. There were 2 weddings the weekend we were there. The beds are the most comfortable... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Crazydory! Thank you for the lovely feedback on the hotel and the area for your recent stay. We very much appreciate that you took the time to share your experience. We hope that you will get to return soon! Cordially, Bonnie Best, General Manager More

Amsterdam, The Netherlands
Top Contributor
101 reviews 101 reviews
67 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at Hotel Valencia for two short nights whilst in town on business, and was suitably impressed. The location is fantastic - Santana Row's great shops, restaurants, bars and cafes literally surround the hotel, meaning that you don't have very far to go to find some lunch, dinner or later night entertainment (especially good if you're a solo... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Wandering_Saffa, Thank you for taking time to share your experience at Hotel Valencia in Santana Row recently. To explain, the 7th floor Cielo Terrace does close by 9:30 pm as it adjacent to sleeping rooms. I do not know which room you were in, but our most of our guest rooms are pretty standard in size and furnishings. We... More

Seattle, Washington
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

When my daughter and I were looking for a nice extended weekend in the sun...a few days of shopping and pool side relaxing, San Jose was only on our radar because we were going to see a concert in San Jose. Instead of staying in San Francisco and ding the drive, I found Hotel Valencia Santana Row. What a find!... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Ms. Schonewald, Thank you for taking he time to share your experience with your daughter for your getaway to San Jose. We appreciate your kind comments regarding the hotel and Santana Row. We hope you will return soon. Sincerely, Bonnie Best, General Manager More

Toronto, Canada
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visit Silicon valley several times a year on business and have stayed at several hotels in this area. I have met people at the Valencia for drinks but this is the first time that I have stayed here. Easily my favorite hotel compared to the others.Location location location. Amazing location right on Santana Row so you do not have... More

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Canadarocks463, Thank you for your feedback regarding your stay at Hotel Valencia and in Santana Row. We are happy you enjoyed your stay and hopefully have "converted" you from other local hotels. Please let me know if I may assist you during a future stay. Sincerely, Bonnie Best, General Manager bbest@valenciagroup.com More

Mira, Italy
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location in San Jose but the hotel is very average. Restaurant was closed for lunch, decor is pretty basic, I asked for early breakfast and they forgot to bring it. I'm also not sure what's going on when you ask for a taxy because it looks like you have to wait for long to get the taxes they want... More

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for providing your feedback on your recent stay. We utilize feedback as training tools and to improve our service. Since we are not located in the downtown business district, fewer taxis are waiting for passengers. I am sorry that it took a little longer than you are accustomed. Again, thank you for your feedback. Cordially, Bonnie Best, General... More

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Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

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