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Hotel Valencia - Santana Row

#12 of 75 Hotels in San Jose
Certificate of Excellence
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355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
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581 Reviews from our TripAdvisor Community

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Traveler rating
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    78
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Avoid. Four months on from the unauthorised use of my credit card, Hotel Valencia have stopped replying to my emails and not called me after admitting fault. Avoid. Hotel otherwise is fine, but incompetent management.

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United States
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Short cab ride from airport, could hear some noises through the walls from other rooms and the street, full length mirror in odd place in room. A/C was off when first arriving; caused the candy bars to melt that were available to purchase. Overall, clean and nice hotel.

Was this review helpful? Yes 1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear k4Ysi4d, Thank you for your feedback on your recent stay. We very much appreciate constructive feedback and take it very seriously. Sincerely, Bonnie Best, General Manager More 

San Mateo, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful. Thank you. From every moment we walked in the staff was top notch, there for us and very kind. Our room was well appointed on the 5th floor very near the pool and hot tub area. We stayed on a Saturday night in a hot July, and checked in around 4pm and out the next day at 12:30pm. The... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Lovetotravel travel, Thank you for making such an effort to write about your experience at Hotel Valencia. We love to hear when someone has a particularly great time. Hope to see you back soon! Sincerely, Bonnie Best, General Manager More 

Virginia
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night while in town for a concert. The rooms were spacious and clean with modern upscale furnishings. Location is perfect. Just walk out the front of the hotel and you are on Santana Row. No complaints whatsoever and will definitely stay here again when in San Jose.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear VirginiaBamaGirl, Thank you for selecting Hotel Valencia for your brief stay in San Jose. We very much appreciate your positive comments. We hope that you will have reason to return in the near future. Cordially, Bonnie Best, General Manager More 

Kvissleby, Sweden
Level Contributor
14 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Not so sure about the reviews regarding not being a quiet hotel. The staff will accommodate you with a room with views of the inner courtyard. Stayed there for 5 days and it was the best 5 nights I've ever had in San Jose. Santana Row is also the place to be for fashion shops and nightlife if you want.... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear KTMsmurf, Thank you for your kind comments regarding your recent stay. We very much appreciate it. We hope to see you back soon! Sincerely, Bonnie Best, General Manager More 

Suisun City, California
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great location but not for the traveller that wants the peace and quietness. You'll hear cars and people from your room. Rooms are spacious but lacks the business functional amenities such as a desk. Bathroom was not as clean as I've wanted it, comparing it to hotels of this rating. The breakfast was okay, not great. Same breakfast quality as... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Marckypolo, Thank you for taking the time to share your recent experience at Hotel Valencia. We do appreciate all feedback, both good and bad. I am very sorry we disappointed you in meeting your expectations. The hotel is located in a urban district that is extremely busy and active. Again, thank you for your feedback. Sincerely, Bonnie Best, General... More 

Chandler, Arizona
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in the heart of Santana Row, an upscale outdoor shopping area. It's a great area to have dinner and walk around at night. Beautiful. Pros: Can't beat this area in San Jose, great people watching and car watching, Hotel rooms are modern, clean, upscale, and have great amenities. Nice open interior courtyard for dining, and cool pool... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Jim T, Thank you for taking the time to provide feedback on your recent stay. We very much appreciate it. I am sorry you were assigned an accessible room. Based on our occupancy and a guest's preference for bed type, it is sometimes required that we place guests in one of the accessible rooms. Again, thank you for your... More 

Westbury, NY
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This gem of a boutique hotel is situated on Sanrana Row. The most perfectly clean, manicured and "lovely" street that you can imagine. If you like high end shopping and delish outdoor dining, this is the spot. The only drawback is the early close of the hotel bar. Pricey, but worth it if you can swing it!

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear MTGbe4sleep, Thank you for your nice comments regarding your recent stay at Hotel Valencia. We appreciate that you too the time to provide feedback. I am sorry the bar was not open late enough for you. It is open until the latest legal time on Thursday, Friday and Saturday. Other days it does close earlier due to the typical... More 

Basking Ridge, New Jersey
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Hotel Valencia for a few days. The hotel is right in the center of the Santana Row. Walk across the street is Westfield Valley Fair which is a big shopping mall. Location is excellent. We feel safe walking around Santana Row at night. The room is a good size but a little dated. We smell smoke... More 

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear JT3689NJ, Thank you for taking time to share your experience during a recent stay in San Jose. We appreciate all feedback and do take in consideration comments as we make changes. Cordially, Bonnie Best, General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was visiting a friend in San Jose and she booked us a one night stay while I was there. Santana Row is a really cute area that Hotel Valencia sits right in the middle of. The location is great. Just take the elevator down and you have shopping, restaurants, a movie theater, and more. The hotel's pool is great... More 

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Beth, Thank you for your nice comments regarding your short stay at Hotel Valencia. Very glad you had a good time and hope you get to return soon. Sincerely, Bonnie Best, General Manager More 

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