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Hotel Valencia - Santana Row

#12 of 73 Hotels in San Jose
Certificate of Excellence
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355 Santana Row, San Jose, CA 95128
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Stay 2 Nights | 3rd Free
Best prices for: 1 room 1 guest
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Hotel Valencia - Santana Row
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Hotel Valencia - Santana Row
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563 Reviews from our TripAdvisor Community

Traveler rating
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    184
    74
    31
    30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Senior Contributor
22 reviews 22 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a lovely hotel, fairly priced and right in Santana Row. We experienced excellent service, had a beautiful room (balcony, overlooking side street) and I am just sorry for having booked only one night. We could not enjoy the swimming pool due to lack of time, but it does look inviting. This is a perfect spot from which to enjoy... More 

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Hennie H, Thank you for sharing your impressions of Hotel Valencia, We hope you will have an opportunity to return, enjoy the pool and stay a little longer. Cordially, Bonnie Best General Manager More 

Kingsport, TN
Top Contributor
100 reviews 100 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

I just finished 5 nights at the Hotel Valencia (business trip). It is a great location...it is walking distance to many good restaurants, etc.. I will certainly stay here again when working in this area.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Matt723, We are very glad that you enjoyed your recent stay at Hotel Valencia Santana Row. We hope your business brings you back this way soon. Cordially, Bonnie Best General Manager More 

San Francisco, California
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really nice hotel that I got for a decent price. It is right in the middle of Santana Row and has nightlife inside the hotel. There is shopping and other really good restaurants and bars that surround the hotel. i would definitely stay here again.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Chrism0122, Thank you for sharing your impressions of Hotel Valencia and Santana Row. We hope that we will see you back soon! Cordially, Bonnie Best General Manager More 

Pune
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a business trip. Excellent location, right in the midst of high end shops and restaurants. Views of the mountain range from the top floor are amazing. And so on is view of the pool and the courtyard below. Even standard rooms are big with enough moving space. Bathrooms aren't that big but well stocked. Breakfast is good... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Pune Ash, Thank you for taking time to share your experience at Hotel Valencia. We very much appreciate it. Cordially, Bonnie Best General Manager More 

San Diego
Top Contributor
99 reviews 99 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This area of San Jose is very posh. We saw a lot of 49er football players. The hotel is one of the nicer in the area. A little odd in the layout. Rooms were well appointed. Staff very kind. Walk to all the shops.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Trippy Lawyer, Thank you for sharing your impressions of Hotel Valencia. We hope you enjoyed your time in San Jose and in Santana Row. Cordially, Bonnie Best General Manager More 

Healdsburg, California
Top Contributor
148 reviews 148 reviews
38 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed April 25, 2015

We didn't stay at this hotel (I hate to spend $400 a night just for a bed , even in Paris!) but sat thru an inedible meal in their dining room (banquet hall?) I think it was (way overseasoned) salmon, dry as a bone, and some white mystery meat which my husband thought was pork and I thought was chicken.... More 

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HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear sfmaria101, I am dismayed to learn that you did not enjoy your dinner. We certainly strive to provide excellent food and beverage service and are disappointed when we receive negative feedback. Your comments have been passed on our Executive Chef to evaluate what could have gone awry. Thank you for your feedback, Sincerely, Bonnie Best, General Manager More 

Easton, Massachusetts
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 18, 2015

I stayed at the Valencia for 4 nights recently. The hotel is built into a long shopping strip called Santana Row. The hotel itself is nice, the rooms are spacious and well decorated but the "vibe" is a little weird. I don't know how else to describe it. It feels a bit dark, and subdued. The staff were helpful. They... More 

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Kasper67, Thank you for taking time to provide feedback on your recent stay. We are very pleased that you enjoyed the food and beverage provided for your stay. Sincerely, Bonnie Best, General Manager More 

Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

The rooms are large and clean but you hear everything your neighbour does. The mattress is way too soft it gave me back pain. The worst is the wifi though. It's the slowest wifi ever and you keep getting disconnected. It makes it very difficult to work fro the hotel.

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear BiBiD, Thank you for sharing your feedback on your recent stay. We understand that beds are a personal preference and are sorry that ours did not meet your expectations. The WiFi is being upgraded currently to correct the issues that you experienced. Again, thank you for your feedback. Sincerely, Bonnie Best, General Manager More 

Moscow, Russia
Contributor
20 reviews 20 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 15, 2015

Very cute hotel in the best place in San Jose. Everything a city can offer like shopping, dining, night life, playgrounds is there. You don't need a car, but if you have to drive it takes two minutes to get to a highway to any direction, The staff is very friendly and they try hard to make your stay as... More 

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Eran F, Thank you for taking the time to provide feedback on your recent stay. We appreciate the nice comments. Regarding the WiFi, we have been having some issues and our tech support is working to correct the situation. We are upgrading some of the equipment currently. Again, thank you for your feedback. Sincerely, Bonnie Best, General Manager More 

New City, New York
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 13, 2015

When we first pulled up to the place, it was a little confusing as to where exactly we were supposed to go, to get into the place. The lobby is not on the floor level with the street, you have to take an elevator to the 3rd floor, and you will arrive at the lobby area. There are 2 side... More 

Was this review helpful? Yes
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Oatagrafia. Thank you for taking the time to provide feedback on your recent stay. We appreciate all feedback, both good and bad. This information will be used as training lessons for the various staff members which were involved in the areas of your encounters. I hope that in spite of your encounters, specifically with the security staff, that you... More 

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