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Four Points by Sheraton Cupertino

#13 of 75 Hotels in San Jose
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4241 Moorpark Blvd, San Jose, CA 95129 (Formerly Moorpark Hotel)
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1 room 1 guest
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Four Points by Sheraton Cupertino
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343 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My cousin and myself stayed at four points by Shreaton on our road trip. We stayed in the end of April 2015. the hotel was uder refurshments. The room was confortable, clean and looked modern. \the hotel looked nice...no problem. The probelm was staff! They were rude, unhelpful...made you wait when it was easy to see they were doing nothing!... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Thank you for taking the time to share your experience with us. Although we are happy you enjoyed our hotel, comfortable guest rooms, and convenient location, we sincerely regret you were disappointed with the lack of service you received. Our main priority is to provide our guests with top-not customer service and we apologize for failing on this expectation. Please... More 

Downey, California
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 2, 2015

The last time I visited this Hotel it was called the Moorpark Hotel and it was very different a lot cleaner! There seems to be a lot of dust everywhere on the shutters, counters also the shower faucets were loose water started pouring out from the top-in need of an upgrade. Also the furniture was scratched and seems very outdated.... More 

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Thank you for taking the time to review our hotel and share your feedback with us. We are sorry to hear you were disappointed with your recent stay, especially since you have enjoyed staying with us in the past. We will look into your comments and share with the greater team. Please know that providing our guests with comfortable, clean... More 

Zug, Switzerland
Level Contributor
223 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 25, 2015

Got a nice room with wooden floor which I appreciate very much. Seems like the place went through a remodeling and is quite nice. Location is good but there is not much around. However, San Jose and major corporations are quite close

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Thank you for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay. We wish you all the best! More 

Dallas, Texas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 9, 2015

This hotel is worn out, and is in desperate need of a face lift. I do understand, it's work in progress which is a good thing. Unfortunately, I must of had a room that still needs to be renovated. I'll try it again on my next visit. I will say Hector in the Bar was very friendly and made all... More 

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torrance,ca
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 1, 2015

This was our first stay at the hotel and we will be coming back! The room was nice as was the fresh strawberry water whenever we came back through the lobby. The best thing was Shawn at the front desk, who went out of his way to help with a billing problem that this hotel did NOT cause. Thanks for... More 

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Charles H, Manager at Four Points by Sheraton Cupertino, responded to this review

Hello W.O.F, Thank you very much for the great review! We look forward to becoming your home away from home when you travel to the San Jose area and Shawn will be here to welcome you back!!! More 

Oakland, California
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 30, 2015

This has been one of my top 5 under the radar hotels in Valley for the past 3 years or so. With that said, let's begin! While you can tell the hotel has started changing with their remodel it isn't as bad as one would think. The changes are visible with the front desk, gym, and rooms with hardwood floors... More 

Was this review helpful? Yes 1
Charles H, Manager at Four Points by Sheraton Cupertino, responded to this review

Thank you JT Oakland! I am glad to see that you loved the hotel and what our new rooms will look like once we finish the renovation. We look forward to seeing you again!!! More 

Tustin, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

The hotel foyer is very inviting and the staff very welcoming. Our room was great- a very comfortable bed and a sofa in the room. Everything was very clean and we really appreciated the coffee maker. We have no complaints- even the location was good- close to restaurants and shops. We will definitely be back. Thank you!

Was this review helpful? Yes 1
Charles H, Manager at Four Points by Sheraton Cupertino, responded to this review

Hello Tricia15461, Thank you for the great review, we always appreciate our guests feedback! More 

Reno, Nevada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

This is my go-to hotel in San Jose. We have family in Santa Clara and, on our numerous visits to the Bay Area to see the kids, this hotel has become "home" to us- always clean, quiet, comfortable, and reasonably priced. The location is close to shopping and restaurants, is easy to navigate to and from- via freeway or surface... More 

Was this review helpful? Yes
Charles H, Manager at Four Points by Sheraton Cupertino, responded to this review

Thank you kateinreno for the wonderful review! We strive to make the Four Points your home away from home and it always pleases us to hear when we succeed in doing so. We look forward to seeing you again soon! More 

Los Angeles, California
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 13, 2015

We stayed here recently on vacation. We visited the Winchester Mystery House which is a couple of miles away and also went to Santa Cruz. Pros: Property was in nice condition. The room had hardwood floors and a nice flat screen tv. The Wi-Fi service was strong. The property had a pool table on the second floor, a nice workout... More 

Was this review helpful? Yes 2
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Thank you for taking the time to review our hotel, we appreciate your feedback. We’re happy to hear that you enjoyed our hotel, the hardwood floors, and various hotel features, such as the pool table, fitness center, and pool! Thank you for the breakfast suggestion, we will be sure to share your concern with the team. We hope to see... More 

Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 18, 2015

Location is close to highway. Arrived for a late check in. Staff was very friendly and warmly acknowledged my Starwood status. Facility is undergoing construction, however room was well maintained. Breakfast was very good.

Was this review helpful? Yes 1
Charles H, Manager at Four Points by Sheraton Cupertino, responded to this review

Thanks for the great review 22mtm! It always pleases me when I see that the staff and the hotel hit the mark with our guests. We strive for perfection and a 5 out of 5 says that we did something right! I would love to see what you think of the hotel once we complete our renovations. Please feel free... More 

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