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Four Points by Sheraton Cupertino

#23 of 74 Hotels in San Jose
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4241 Moorpark Blvd, San Jose, CA 95129 (Formerly Moorpark Hotel)
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Four Points by Sheraton Cupertino
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355 Reviews from our TripAdvisor Community

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Bakersfield, California
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was there for two nights in business. It's close to Apple headquarters and most other tech companies. Right off the freeway with great access. Checkin was great and very customer friendly. Seemed like all renovations were completed and no noise or inconvenience. The room I was in was large and very clean. But hardwood floors, all while, and stark... More 

Helpful?
Thank sailjm
midsouth USA
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

My stay at Four Points by Sheraton in Cupertino was not a bad or negative experience but I had some ambiguous reactions. Charles, the manager was consistently absolutely wonderful, solicitous and helpful to me. Saed at the front desk was extremely customer-oriented. The room was large, immaculate & chic. The bathroom was new, large & sleek. (Both reminding me of... More 

Helpful?
Thank SunlovermidsouthUSA
Milan, Italy
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the 4Points in January. Indeed the hotel is under renovation but there was no noise and very little dust. Aside from the elevator being covered with some cardboard, I found no major issues. Overall the room was very clean and comfortable. I stayed a week - the reception staff (especially in the morning) was very friendly and nice.... More 

Helpful?
Thank Beatrice S
Sao Paulo, SP
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in the hotel for 5 nights. As soon as we arrived we advised the front desk NOT to charge our credit card and we would pay cash on check out. For our surprise, our credit card was charged and we also paid cash on check out. We asked that because there is additional tax when we use credit... More 

Helpful?
Thank edisonsy
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

We appreciate you taking the time to provide our hotel with a review of your recent experience. Please feel free to reach out to us directly to ensure that the charges have been corrected - we sincerely apologize for any inconveniences this may have caused. Thank you for sharing your experience with us - best wishes! More 

Berlin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 15, 2015 via mobile

As this place is turned out into new hands the hotel is now unacceptable. I'm stayed in the Moorpark (old name) for almost 10 years and been never disappointed. With the new owner I said well try it out. Some rooms are renovated but the service and has turned down traumatically. People are unfriendly and there is no service et... More 

Helpful?
1 Thank Bernhard W
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

We are very sorry to learn that you have been disappointed in our hotel’s re-branding efforts. Please know that we are dedicated to continue the excellent service we have always been known for and are sorry we lost sight of that in the midst of the transition. We appreciate your feedback and will use your comments as a training opportunity... More 

California
1 review
5 of 5 stars Reviewed December 14, 2015

I had to cancel my reservation and got the best service from Charles. He made sure it was taken care of immediately, although I could not find my reservation on Booking.com. He was so courteous and helpful. I will make a point of using your hotel next time I am in the area. Thank you, Charles.

Helpful?
Thank 621catherine
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Although we are sorry you had to cancel your reservation, we are so happy to hear Charles was able to provide your with excellent, friendly customer service when assisting you. Thank you for the great feedback, we wish you all the best! More 

San Jose, California
1 review
1 of 5 stars Reviewed December 9, 2015

I tried to check in one afternoon and for some reason my credit card was not accepted. i checked with my bank no issues so I ended up having to go to another hotel. Days later I was charged the full amount for my room that i never got into. When I called I was informed it was due to... More 

Helpful?
Thank Matthew S
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Thank you for reaching out to us, Matthew. We regret to learn about your experience and sincerely apologize for the lack of responsiveness on our team’s end. Rest assured, we have been committed to ensuring you receive your refund and, again, apologize for the confusion. We have provided you with a receipt outlining that you have been refunded. We appreciate... More 

Melbourne, Australia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 26, 2015

Very nice Hotel with friendlly Staff , Room was exellent, clean and modern , Spa was hot and relaxing , close to other restaurants if you dont want to eat in house , Hotel Restaurant was great and affordable for breakfast, We were driving from LA to San Francisco and this Hotel was easy to find and easy to get... More 

Helpful?
Thank Steven P
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Cupertino, responded to this review

Thank you for the wonderful review - we hope to see you again soon! More 

Mexico City
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 12, 2015

I was there for two weeks and it was a very good option. The rooms are spacious and clean. The WI FI was perfect. They don't include the breakfast with the rate, but they have 2 alternatives: a buffet with hot dishes and a continental breakfast with fruits and pastries, Anyway, you will find a ton of options around there... More 

Helpful?
Thank SEBASTIAN C
Bangalore
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 11, 2015

Had been there before and after it was re-branded to 4 points. Well it was far better before the re-branding. Staffs needs to change a way long before it can be said as friendly. I used to see a band play often in the evening hours when it was Moorpark, i didnt see it during my last short trip, not... More 

Helpful?
Thank Bhalaji N
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