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San Jose Marriott

#10 of 75 Hotels in San Jose
Certificate of Excellence
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301 South Market Street, San Jose, CA 95113
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693 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 days ago NEW

The San Jose Marriott grounds are incredible. The interior decor was very well done and everything about the hotel screamed professional luxury. They did a great job of making you feel like you are in a resort even though there are many factories and city-scape in the horizon. Our room was incredible with the two room suite and they were... More 

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Bucharest, Romania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

well, is Marriott, doesn't really disappoint, does it? clean, comfy, good AC, great bed, spatious! it is close to the office and convention center and pretty close to the restaurant area, so it was a great choice. there's a bakery pretty close too, which I loved. Bijorn I think is the name, not sure though. Check in and check out... More 

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Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Nothing makes us happier than reading great reviews like yours! We appreciate your trust and support in Marriott and are so glad to hear that you had a fantastic, clean and comfortable stay with us in San Jose. It delights us to know that you were able to take advantage of our close proximity to all of San Jose's cultural... More 

Missoula, Montana
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is downtown so everything is close by. Only complaint is no airport shuttle which seems to be a more frequent occurrence. Rooms were clean and updated, exercise facility was large and complete. Had breakfast one morning in the hotel restaurant and other than not opening until 6:30, it was very, very good. Definitely worth another stay.

Was this review helpful? Yes
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

It was truly our pleasure to welcome you to San Jose and we are happy to hear that you had a pleasant experience with us. It delights us to know that you enjoyed our clean, comfortable guest rooms and that you were able to try out our fitness center & restaurant as well. Should you visit us again, we also... More 

Gatlinburg, TN
Level Contributor
180 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 1 week ago

We were here for a convention and it was extremely convenient. The accommodations were clean and comfortable. The staff was very helpful. It is very convenient to restaurants. You are within walking distance to all kinds of great places to eat.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We truly appreciate your kind remarks and thank you so much for sharing your experience with us. It delights us to know that you enjoyed a clean, comfortable stay and that our team was helpful during your visit in San Jose. We are so happy that you found our location to be convenient and hope that you were able to... More 

Houston, Texas
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was under construction when we stayed, but it was still great. Staff was friendly and helpful. Valet directed us over to San Pedro Square- a nice little walk to an area we loved with many choices of great restaurants and pubs, and a pretty walk along the way.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We are so glad to learn that you had a pleasant stay with us, thank you so much for sharing your input. We apologize for any inconvenience caused by our renovations, but we are excited to unveil our completed guest rooms at the end of September and hope that you will have a chance to join us then. It thrills... More 

Warwick, United Kingdom
Level Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was there on business for 3 nights for a conference. I was given a corner room because I am a Marriott rewards member and it was very good. Staff on reception, cleaning staff and conference staff were all friendly and professional. The Starbucks in reception was able to put my order on my room bill, which was useful. The... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking the time to share a thoughtful review, we appreciate your support for Marriott. We hold ourselves to high standards of customer service, so it delights us to know that our team was welcoming and professional during your time with us. It brings us great joy to know that you enjoyed our prime location in downtown San... More 

Reston, Virginia
1 review
3 of 5 stars Reviewed 3 weeks ago

The room was not clean. Food debris and personal items in drawers, hairs on bathroom floor. TV remote was missing, had to ask twice to get it. Room service menu missing from the room. Toilet didn't flush well and had to be plunged. Food in restaurant and conference catering was underwhelming. The positives: staff extremely nice and kind. Downtown San... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Your honest feedback is extremely valuable for us and allows us the opportunity to continue to improve the guest experience. We are pleased that our team was welcoming and accommodating and that you had a comfortable stay in our Marriott beds, We strive to uphold high standards of hospitality and cleanliness for all our guests, so it is truly disappointing... More 

Bangalore
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife's special bedding request was not fulfilled ahead of time. Downtown location is convenient to many things. But the hotel is too pricey. I wish they had included BF, wifi and car parking ($31 per day). They charged $5.50 per minute for a out-state call made from the room phone, which is daylight robbery. Room service was slow. Room... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking the time to leave an informative review. We're glad to hear that you enjoyed our spacious rooms and convenient location. However, it is truly disappointing to learn that your stay was not the kind of experience we strive for at our property. We're sorry to hear that our team did not meet your housekeeping service requests... More 

Monterey, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

1. Amazing hotel staff 2. Most amazing corner room on the 22nd floor with views of fireworks all over the south bay .. INCREDIBLE! 3. Room very clean and comfy. 4. Breakfast room service delivered right on time. 5. Awesome pool my kids loved!! 6. HIGHLY RECOMMEND!!!!!

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking time to share a review of your recent stay with us! We are absolutely thrilled that our staff was friendly and helpful throughout your stay and that you found your accommodations clean and comfortable, as well as view and the fireworks from your room. In addition, it makes us so happy that you had an opportunity... More 

Chicago, Illinois
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was there for 5 days from June 29 to July 4th. Staff was amazingly smiley and very helpful. I paid for in room wireless internet but I couldn't log on. With no problem, they took it off my bill. The location is in walking distance from tons of restaurants with many of them being Asian. Also, lots of pubs,... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We're happy to have been your home base during your recent business trip! Thank you so much for your positive review, we are so glad to hear that our team members were not only helpful in assisting any problems, but also friendly and approachable. It delights us to learn that you enjoyed our close proximity to excellent downtown dining and... More 

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