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San Jose Marriott

4.0 of 5 301 South Market Street, San Jose, CA 95113
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San Jose Marriott
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San Jose Marriott
San Jose Marriott
San Jose Marriott
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607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Jose, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The downtown Marriott caters to mostly business travelers, so it's packed from Sunday night to Friday noon, but on the weekends you can have it to yourself almost. I'm a local, and downtown San Jose isn't really a destination yet except for business, so the rooms are pretty cheap on the weekends. The hotel isn't that old and is standard... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a review of your recent visit. We are thrilled to learn that you and your friends enjoyed your stay and we hope that you had an opportunity to dine in our Arcadia restaurant. We appreciate your feedback as we are a very convenient option for those with business to attend to at the convention center. We... More 

Bakersfield, California
Contributor
19 reviews 19 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for New York Celebrations! The hotel stuffs are extremely helpful in spite of the busy season. We being a Marriot member were able to do an early check-in and free wi-fi! Overall a great stay!

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a review of your recent visit. We are delighted to learn that you enjoyed your event, our helpful team members, early check-in and complimentary WiFi. It pleases us to know that you had a positive experience during your time with us and we look forward to having another opportunity to host you. More 

Sacramento, California
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was looking forward to this stay when I initially booked this reservation because I had been here several years ago, and everything went well. However, the rooms seem a bit worn down at this point and were on the small side for my family. Room service was average. Employees were so-so in helpfulness. I personally thought the beds were... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking the time to share your experience with us. We are disappointed to learn that your stay was not up to the usual standards that we aim to provide our guests. We will be sharing your experiences with the appropriate teams to ensure that these instances do not occur in the future. We truly appreciate your valued... More 

Melbourne, Florida
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel with trendy bar and restaurant. Great location to the restaurant row. Valet parking required but wonderful. Staff is top notch, helpful and knowledgeable. Wifi is paid only in the rooms so I was working in the lobby late. The front desk felt bad and gave me free Wifi. Rooms are clean and new. Pool was on 3rd floor... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We appreciate you taking time out of your day to share a review of your positive experience at our hotel. It thrills us to know that you found our property to be beautiful and our team members to be helpful and knowledgeable. We are delighted to learn that our front desk team was able to accommodate complimentary WiFi for you.... More 

Big Bear Region, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Marriott for one night on business. After a long day, I wanted to order some room service. No menu in the room, had to call down for one. After I got it, realize that it's just a steakhouse downstairs, no lighter/less expensive items. Decided to just order a milkshake, called down. Was told that it would be... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a candid review of your recent visit. While we are happy to read that our front desk team was able to assist you with your concern, we are disappointed to learn of your experience with ordering room service. We aim to provide our guests with the highest standards of comfort and convenience and will utilize your... More 

Thief River Falls, Minnesota
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location and opportunity to position to have one a productive week in San Jose. The Marriott is an excellent property with a focus on service and making any visitor feeling at home. The staff was great was customer service at the focus of their attention-when in the area I would suggest this location as a strong option. The option... More 

Was this review helpful? Yes 1
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We are very glad to know that you enjoyed our convenient location and that our team members made you feel at home during your stay. It pleases us to know that our team members' focus was on guest services and that you were able to enjoy local dining options. Should your travels bring you back to San Jose, it would... More 

Johannesburg
Top Contributor
75 reviews 75 reviews
53 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Marriott provided excellent value. We enjoyed our stay , the hotel clean and the bathroom amendmities were great. The rooms a nice size and parking at the convention center was very convenient with decent price for overnight. Our only complaint was some unfriendly staff at front desk. It does seem like a high volume hotel but it was quite... More 

Was this review helpful? Yes 1
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing an honest review of your recent visit to our hotel. We are thrilled to learn that you enjoyed clean accommodations, the amenities in your bathroom and the spaciousness of your guest room. We are disappointed to learn that you had a negative experience at our front desk and we will be sure to pass your feedback... More 

San Jose, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is great. have been coming back to it, not often but when i need to its my hotel of choice. Maria was very nice at check in and assigned a great room on the 23rd floor. The stay was flawless.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for reviewing the San Jose Marriott. We are overjoyed to learn that we are your hotel of choice, due in part to our associate Maria. It pleases us to know that you enjoyed your guest room and that you experienced a flawless stay. We appreciate your loyalty and eagerly await your return. More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Location was very nice and the lobby is very new. Walking distance to local hotels. As a platinum member at marriott breakfast is included but this was the first that limited certain kind of food at the buffet. They required a $6 upgrade if you want eggs. I guess they are trying to make extra $6 from their loyal customer.... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We appreciate you sharing a candid a review of your stay. While we are delighted to learn that you enjoyed our lobby and convenient location, we are disappointed to read that you did not feel valued as a guest in our hotel. We very much value your loyalty as a Platinum member of our Marriott Rewards program and we will... More 

Concord, NC
Top Contributor
322 reviews 322 reviews
79 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago

26 story hotel next door to the convention center and everything that downtown has to offer. Check in was slow with just one person at the desk at 4:30 in the afternoon. The concierge area was unique in that it has an open air deck attached to it. Busy place during the week. The valet staff were friendly and professional.... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a review of your recent visit. We apologize for any delay you experienced at check-in and have shared your feedback with our team. We are also happy to share that we offer a mobile check-in option with our Guest Services App for our guests on-the-go. We are delighted to know that our valet team was friendly... More 

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Additional Information about San Jose Marriott

Address: 301 South Market Street, San Jose, CA 95113
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose
Hotel Style:
#1 Business Hotel in San Jose
#2 Luxury Hotel in San Jose
#4 Green Hotel in San Jose
#8 Romantic Hotel in San Jose
#11 Family Hotel in San Jose

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