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All 73 San Jose hotels

San Jose Marriott

4.0 of 5 Hotel   |   301 South Market Street, San Jose, CA 95113
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Ranked #4 of 73 Hotels in San Jose
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 days ago
RQ-Traveler12 Vancouver, Washington
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579 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Washington
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The bed could be more comfortable and the internet blows, but they were able to provide me with a chemical-free room which was greatly appreciated. I hate that they spray air freshener in the entry way and the member lounge has just "okay" offerings. I do love the balcony up there though. The location is great and I can walk... More

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Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We appreciate your feedback from your recent stay at the San Jose Marriott. While we are disappointed that the comfort of your bed and our wireless internet did not exceed your expectations, we are truly delighted that our team was able to accommodate your chemical sensitivities and that you enjoyed our convenient location. Should your travels bring you back to... More

New York, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel should become a training center for expert customer service. Pleasantries aside, this staff gets it. My wife and I arrived just after 5 PM expecting to have to wait to check in. We were in awe with the efficient valet service to the expedited check in at the front desk. We were given access to the Concierge level... More

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking time out of your day to review the San Jose Marriott! We truly appreciate your kind words regarding the efficiency and promptness of our team, and we are thrilled that they were able to make your check-in and check-out run so smoothly. We value our guests and their feedback and are overjoyed that we exceeded your... More

San Francisco, California
Top Contributor
330 reviews 330 reviews
70 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Really enjoyed the hotel and the friendly and well trained staff. Great downtown location with a only drawback of getting your valet parked car in the morning could be a lengthy process. Compensate by calling early if you need it during morning rush hours. Everything else was perfect.

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Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking time to share feedback from your recent stay at the San Jose Marriott. While we regret that you experienced a delay with your valet service, we are delighted that you enjoyed your stay, from our friendly and well trained team to our convenient location. We are overjoyed that every other aspect of your visit was perfect... More

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I was moved ..listen not once but 4 times upon arrival....Why? Bathroom in 3 different rooms and floors were blood stained. Management said hotel staff was recently given training on new health alerts. Talking about feeling unsafe. I was there for a business conference and advised my group to be on alert. Photos are being shared. My first time traveling... More

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Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for bringing this to our attention, we immediately addressed this with our housekeeping team. We are glad that we were able to remedy this situation for you and look forward to welcoming you back on your next visit. More

El Dorado Hls
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We came for an Elton John concert. Our stay was wonderfully memorable starting with the valet attendant who was friendly and patient (we're elderly and my husband moves slowly). Checkin was quick. The room was very clean, comfortable and nicely decorated! Love the down pillows and comforter. Dinner at the restaurant was an hour wait if you didn't have reservations... More

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Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

It is such a pleasure to read your review of our hotel! We are thrilled that from the moment our valet team greeted you, you had a memorable experience. We are also glad that you had a prompt check-in, clean and comfortable room, and attentive service at Tanq bar. We aim to provide each and every guest with a welcoming... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

First time staying at San Jose Marriott for a business trip, and was totally impressed by its cleanliness and wonderful service. The bed is exceptionally comfortable and the toiletries are superb. Will surely come back to stay again in my next trip to San Jose.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

What a pleasure it is to read your review of the San Jose Marriott. It thrills us to know that we made a great first impression on you, from our cleanliness and guest services to our comfortable bed and toiletries. We truly appreciate your rating and greatly look forward to hosting you again in the future. More

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at the San Jose Marriott every time I travel to San Jose. The rooms are clean and the bed is comfortable. The hotel is easy to access and is right off the highway. The waiter's at the restaurant know me by name and are always friendly. Their breakfast is excellent but a bit pricey. The restaurant serves a... More

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Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a review of our hotel! As a valued guest, we are overjoyed that we were once again successful in exceeding your expectations. It pleases us to know that you enjoyed another comfortable sleep. our friendly team members, and a tasty dinner in Arcadia. We look forward to your next visit and wish you safe travels! More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is very convenient to the VTA, restaurants, and the convention center. Staff / service was fine. The room decor is hideously outdated and looks like a La Quinta. Room service also has odd hours of availability. Their shampoo left a horrible tobacco / week scent in my hair that took me a better part of a week to get... More

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking the time to share honest feedback from your recent stay at our hotel. While we are disappointed that you were not satisfied with your shampoo or the decor in your room, we are delighted that our close proximity to the VTA, various restaurants and the convention center was convenient for you. We are also happy to... More

Boston, Massachusetts
Top Contributor
162 reviews 162 reviews
33 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the San Jose Marriott for 3 nights during a recent business trip. Overall it was good, though next trip I will give the Fairmont a try. Pros: * Easy to get to from the highway * I enjoyed a delicious beet salad at the hotel bar. * Staff were friendly. * Room was comfortable for sleeping. *... More

Was this review helpful? Yes 1
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for your honest feedback regarding the San Jose Marriott. While we are disappointed that you experienced issues with your shower curtain and had difficulty finding parking and the entrance to the hotel through the convention center, we are thrilled that you enjoyed the hotel bar, our friendly team members, and a comfortable stay in your room. Your feedback,... More

Ramsau, Germany
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed there for business in July 2013 as next door, in the convention center, was a conference I attended. Therefore, the location is good, also close to some bars, shops etc nearby. Arrival with rental car: only valet parking. The room was okay, as expected from Marriott and clean. The outside pool wasn't too nice, although sitting in the whirlpool... More

Was this review helpful? Yes 2
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking time to share your honest feedback of our hotel. We are happy to know that you enjoyed our convenient location, fitness center equipment, and cleanliness of your room. We aim to provide our guests with the best experience possible, so we are disappointed that you did not receive a bath robe as requested. While we do... More

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Additional Information about San Jose Marriott

Address: 301 South Market Street, San Jose, CA 95113
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose

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