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Dolce Hayes Mansion

Certificate of Excellence
4.0 of 5
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200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)
Dolce Hayes Mansion
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Ranked #6 of 74 Hotels in San Jose
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
anela18 Honokaa, Hawaii
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560 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Honokaa, Hawaii
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here over night for a wedding in June. We enjoyed the beautiful landscaping and Victorian decor. Our room was clean and spacious. Although we had free wi-fi, the wi-fi did not work for most of the time.

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San Francisco, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

When we checked in I was really impressed. The grounds were gorgeous, everyone was having fun at the pool, there were a lot of nice seating areas to just relax and hang out. The disappointment began as soon as we walked into our room with the a/c barely working and the refrigerator being so loud. Though I did enjoy the... More 

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HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Please accept my sincere apologies regarding your experience. You are absolutely right on all of your points of concern. Noise should not begin that early, cups should be stocked for coffee and we should have been more empathetic regarding your concern over the work being done at the pool. You mention "Anyway - it could be a nice place but... More 

San Jose
5 of 5 stars Reviewed 6 days ago NEW

Felt like the Beverly Hillbillies! Amazing property. AWESOME! My 6 year old son and I explored the entire mansion and property for over an hour. A cross between Hogwarts and the haunted mansion, in a good way. Beautiful property, amazing staff. Felt spoiled here. WILL BE BACK!

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New York
1 review
1 of 5 stars Reviewed 1 week ago NEW

Full disclaimer: I have not stayed here. I experienced horrible customer service in trying to book a hotel room here, and if this was any indication of how they were to treat me at the hotel I certainly did not want to stay here. Generally when booking a hotel room I'll call the hotel directly to see if they are... More 

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HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for taking the time to share your experience. Please accept my sincere apologies for the challenges you have had with trying to get a reservation booked. We always do our very best to provide the best possible service in every situation. We would very much like to rectify this situation if given the opportunity. Please contact... More 

San Leandro, California
1 review
5 of 5 stars Reviewed 1 week ago

I came for a friend's wedding decided to stay for the weekend, all of the staff was very helpful& friendly, great location and scenery I will definitely be back. Perfect place for a wedding or any other celebration.

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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Attended a wedding last weekend. The bride's parents spent a lot of money and the service was poor. The banquet manager had no interest in making 300+ guests comfortable. No water was served at the tables. The hosts paid for wine and the banquet manager refused to serve it at the tables. Food was catered by a 3rd party --... More 

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HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for taking the time to submit your review. Our goal is to make everyone's experience at every event wonderful. My sincere apologies that we did not make this happen for yourself and other guests attending. We will look into all of your concerns. Please contact me directly so we can discuss if you would like. Best... More 

San Jose
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked this property for our wedding and they lived up to all of their promises. The rooms were clean and the food was excellent! Our sales rep Vi Nygun was very helpful with every question and delivered on time. Two reasons we booked here were my wife loved the look of the pictures online and the outdoor sofas. In... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here over 10 years ago and this is still a beautiful place. The Good: Great service & staff Great location - next to a big park and away from highways/busy streets Nice breakfast buffet for $15/person - half price for kids. Beautiful main building Great beds, sheets, pillows Better than average sized rooms Windows you can open Better than... More 

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San Jose
1 review
5 of 5 stars Reviewed 2 weeks ago

It's an awesome hotel that is more of a retreat/sanctuary type place, very quiet and relaxing. The rooms were spacious and the beds were very comfortable it was refreshing after a long day of work!!!!

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Oakland, California, United States
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I reconnected with a dear old friend who was in the South Bay for a conference and we booked a room at the Dolce Hayes Mansion. I was skeptical about staying in San Jose, rather than driving to see her every day, but the historic Hayes Mansion is singularly unique and exquisitely appointed with both modern comforts and restored splendor... More 

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