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Dolce Hayes Mansion

Certificate of Excellence
4.0 of 5
200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)
Hotel amenities
Dolce Hayes Mansion
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Ranked #8 of 74 Hotels in San Jose
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
sfdrM San Francisco
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526 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Louis
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I spent one night here for a work event. Upon arriving you have to park way across the grounds of the Mansion. Where you check in is not clearly marked so you have to guess where to go. I was with a group of co workers and they were all checking in with one attendant and I was standing there... More 

Was this review helpful? Yes 2
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for your review. Please accept my sincere apologies for your experience. We will take all of your comments to task and address them accordingly. Thank you again for your comments. More 

San Francisco
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Inconsistent and feeble internet wireless services, in the Heart of Silicon Valley. be SURE to check your access in whatever room you're given— unless they take seriously & correct this solitary but endlessly annoying 'black-eye' in the quality of the services they provide....

Review collected in partnership with this hotel

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The business portion of the trip was excellent. The meeting rooms were nice, the food was excellent and plentiful. The hotel rooms were okay. If I was staying for pleasure, I would have been more upset. The sound on all but two channels cut out a lot, which made watching the Tonight Show impossible or any other comedy show. Really... More 

Was this review helpful? Yes 1
Ajax, Canada
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I fell in love with the property immediately upon entering the grounds. Whatever worries I had about the property being secluded away from shopping and dining were quickly allayed when we used the location and comfort to catch up on much needed rest. I strongly recommend this resort for those seeking a relaxing time.

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HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

It is wonderful to hear that you had a relaxing, restful stay with us. Our goal is to provide an environment that enables our guests to recharge their batteries. I am glad we were able to be a part of that for you. Thank you very much for your review. More 

Gastonia, North Carolina, USA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is beautiful on the outside but is in the middle of nowhere so unless you rent a car you are trapped. Have stayed here twice and both times the expensive rooms show their age. The shower drains don't drain so you are standing in ankle deep water after only a few minutes and the shower head placement is... More 

Was this review helpful? Yes 1
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for your review. Please accept my sincere apologies that we did not meet your expectations. We will address all of the areas that you mentioned in your review. We value your opinion and your business. Our goal and hope is that we get the opportunity to create a more pleasant memory of your stay with us... More 

UK
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The entrance to the hotel is certainly impressive as you drive up to the front door. It has some history and the large white entrance building contrasts to the surrounding area like an oasis. The rooms, or perhaps I should say apartments, are excellent. I expected the usual double bed in an adequate room however the room I was in... More 

Was this review helpful? Yes 1
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for your review Mr. Warren. We truly appreciate your wonderful comments and your comment regarding our bar area. Please note for your next stay that along with our indoor bar we also have the outdoor Palm Plaza Patio area. This area is an extension of the bar that is open air style dining where you can... More 

Brighton
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I had decided to do the Pacific Highway trip, and despite reviewing several hotels in the San Francisco area, they seemed to be at a premium price, and so we thought we would stay a little "out of town". I came across a very reasonable two night stay special at the Dolce Hayes Mansion, and to be... More 

Was this review helpful? Yes 1
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for your wonderful review. I am glad you found us as you're "a little out of town" get away spot. We truly appreciate all of the wonderful mentions and your recommendation of us to people of all ages. Take care and until next time we wish you only the best of everything. More 

Basalt, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our stay was very pleasant at the historic Hayes Mansion. The property is absolutely beautiful. As a plus it is located next to a well-kept public park. The hotel is nestled in a quiet neighborhood. It is near the airport, so planes fly overhead once in awhile, but it didn't bother us one bit. The room was very traditional, but... More 

Was this review helpful? Yes 1
San Jose
1 review
1 of 5 stars Reviewed 4 weeks ago

Room smelled of cigars and wasn't tolerable. I'm not picky with smells but it was so strong my nose ran and my throat was closing up by morning. I fled my room as fast as I could. Bed seemed short. Room had a serious ant problem. Parking near my room was nearly impossible. TV takes over 45 seconds to change... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review

Thank you very much for taking the time to submit your review. Please accept my sincere apologies for your experience. I will pass on the items you have outlined to our Housekeeping and Engineering Department. They will investigate and do what is necessary to ensure our standards are being followed. Once again thank you very much for your comments. More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The grounds of this hotel are really beautiful, and the rooms are clean, nice, and elegant. The food is good, and I enjoyed the convenience of the breakfast buffet. I stayed here for an event, so the hotel suited my needs, but overall I didn’t feel there was much value for what you pay. The hotel has a homey, elegant... More 

Was this review helpful? Yes 2
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