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Extended Stay America - San Jose - Airport

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55 E Brokaw Road, San Jose, CA 95112
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Extended Stay America - San Jose - Airport
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69 Reviews from our TripAdvisor Community

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Chennai (Madras), India
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I happen to go Santa Clara , was a business trip so had a suite booked at Extented Stay . Checked in late in evening , it was pretty much smooth . Room ? Wasn't clean . There was one jacket lying beside the bed. Seems they didn't clean the room . Refrigerator door was locked . Didn't find the... More 

Helpful?
Thank Debasish D
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. The staff and I appreciate your comments, as it will only help us to improve. Please... More 

1 review
5 of 5 stars Reviewed 1 week ago

The price is cheap but the room is huge!!! And the room even has sofa and kitchen!!! Such a big surprise!!! I think people can hold party there! and it's near the airport, so convenient! The service is nice too!!! Highly recommend!

Helpful?
Thank Xinyi W
Richland, WA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Don't stay here! This is a DIVE! I came in at about 10:00PM on 1/27/16. Going to my room (#429) the hallway had a bad order. When I went into the room most of the lights were on. I looked at the kitchen and the refrigerator had this brown sticky stuff splattered down the side of it and the floor... More 

Helpful?
Thank Doug O

Travelers are raving about these San Jose hotels

Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Have waited for 45mins to check in.. only 1 computer working, the other computer always hangs.. it's 4.40pm now, room not ready.. this sucks...still waiting.. BTW, only 1 person at front desk.. all others in the back room.. still no room.. is this what they mean by 'extended'... Got room after 52mins.. OMG

Helpful?
Thank Hasegawa T
Washington
Level Contributor
143 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Do not bother! - Staffed by very unhelpful people, they had no idea where I could buy some milk or juice. - Halways and elevator were very dirty, empty cups and cans laying around. - Room was bare, not even a coffee maker. Chintzy towels. Stained walls in the bathroom. - Very noisy plumbing, refrigerator buzzed all nite. Lots of... More 

Helpful?
Thank jimbob51
San Jose del Cabo, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2015

Company booked our room for a month and had a comfortable stay and was happy with the breakfast and pool We enjoyed using the kitchen to the max Also was able to use the business center and exercise rooms

Helpful?
1 Thank Jem M
Sunnyvale, California
1 review
5 of 5 stars Reviewed November 25, 2015

Great location next to the airport was able to wake up late and drive 2 minutes to the airport and return my rental and still have time to grab a cup of coffee before my flight. rooms come with a fridge ,microwave and dishwasher. all cookware is available as well.

Helpful?
Thank eric t
Hyderabad, India
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 24, 2015

Stayed here for a 5 nights. Location is okay, next to the 101 and very near the VTA rail station. That helps in going around, in case you don't have a vehicle. The rooms are just okay, the bed covers were not up to the mark, the bathroom are just average. Not enough channels on the TV. The only saving... More 

Helpful?
Thank Saint_Kabir
San Jose del Cabo, Mexico
1 review
5 of 5 stars Reviewed November 22, 2015

Stay at this hotel every weekend and have no complains rooms are spacious and clean staff are courteous and polite Kitchens are big and plates cuos silverware are all available at the frontdesk for no additional cost

Helpful?
Thank dev d
Plaistow, New Hampshire
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2015

Some mexican outside my front door asked me if i needed some company and i really didnt feel safe early in the morning.Overall the room was clean, they claim to have a business ctr inside the hotel but i could not get online to print my boarding passes.I did return to san jose 2 weeks later and opted to stay... More 

Helpful?
Thank frank s
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