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All 73 San Jose hotels

Extended Stay America - San Jose - Airport

2.5 of 5 Hotel   |   55 E Brokaw Road, San Jose, CA 95112
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Extended Stay America - San Jose - Airport
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Ranked #33 of 73 Hotels in San Jose
A recent review
5 of 5 stars Reviewed September 10, 2014
Joshua L
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45 reviews from our community

Traveler rating
    13
    11
    7
    2
    12
See reviews for
7
6
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed September 10, 2014

My company messed up on the payment for my hotel. I thought I wouldn't be able to stay for the night but Sergio at the front desk was very helpful and polite and he helped me through the situation so that I was able to stay the first night even though my company messed up. Thanks Sergio!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to write a review of your recent stay. I’m thrilled to learn that our friendly staff exceeded your expectations, especially Sergio. Your feedback is greatly appreciated. We look forward to providing you with another comfortable stay in the near future More

1 review
5 of 5 stars Reviewed September 6, 2014

Hi Hotel, There are many words to say. It's a great experience in this hotel because of a guy named Sergo. If I wrongly spelled your name, please forgive me. Sergo is really a warm-heart, patient and nice guy. It's our first time visit in USA, and I lived here for 3 more months, Sergo treats us very well, like... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We are pleased to hear that you enjoyed your stay with us. We strive to make our guests' experience feel like their "home away from home". Your comments about Sergio are much appreciated. We will be sure to inform him of the hard work and dedication to... More

1 review
5 of 5 stars Reviewed August 31, 2014 via mobile

My friend and I loved the room we stayed in, it was only for a night..but the room was great and the service at the front desk was really helpful. Sunny (front desk guy) was personable, helpful, professional and friendly.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Mandy - Thank you for your review of our hotel. It is nice to hear that you enjoyed your clean, comfortable room. We are proud of our staff, especially Sunny, for taking such great care of you. Thank you again for your review. We hope to see you again soon. More

Fairbanks, Alaska
Top Contributor
50 reviews 50 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 8, 2014

This hotel was very clean. I like clean. However, for an extended stay room, booked for 3 people(me and my adult son and his friend), we were squeezed into a queen bed with a HORRIBLE pull-out sofa bed. With the bed open, there was NO room to walk in the room. I barely slept, the sofa bed was that bad.... More

Was this review helpful? Yes
San Jose, California
2 reviews
5 of 5 stars Reviewed June 15, 2014

Alicia Ochoa was very professional and friendly throughout my check in. She had a smile on her face the whole time which made me feel very welcome.She was extremely helpful and made sure i had everything i needed throughout my stay. i would definitely recommend anyone to stay at extended stay San Jose airport. Extended Stay should be very proud... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you found our staff to be welcoming and helpful during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2014

I stayed here for 2 months and my stay couldn't have been any smoother. Friendly staff especially Alicia & Justy at the front-desk, Laura from house-keeping and the managers Ashley and Jahaziel were always available. James the shuttle driver too was punctual and cooperative to my work schedule. Grab n go breakfast with a decent spread with the likes of... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Ashwin - Thank you for taking the time to write a review of your stay. I am so glad that you enjoyed our hotel's many amenities, location and the grab-and-go breakfast. It is very rewarding to read that our staff provided you with such great service, as well. I will be sure to share your kind words with the entire... More

Mountain View, California
2 reviews
5 of 5 stars Reviewed May 22, 2014

I stayed here for 2 days on business in a 1 bedroom suite. When I checked in, there was a hand-written note from the manager welcoming me - something I've never seen before at any hotel. I had a room on the second floor, which was airy, spacious, had great light, and was very comfortable. The staff overall were also... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Abhinav - I appreciate you taking the time to write a review of your experience with us. Your comments in regards to your room, our hotel's location, and the service our staff provided are much appreciated. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. More

San Jose, California
1 review
5 of 5 stars Reviewed May 15, 2014

Stayed in several Extended Stay hotels but this is one of the best hotel i have come across, very courteous,friendly and cooperative staff. First time ever come across a front desk staff who understand your requirement and extend help in resolving them, My Stay was very comfortable, rooms are spacious, kitchen is functional, early morning breakfast was good, every Wednesday... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Hyderabad, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014

I stayed in the hotel for close to 3 months and the stay was overall very comfortable. The rooms are spacious and the kitchen is very functional. The hotel staff were helpful and courteous and though the breakfast during my stay was a bit monotonous it was overall quite ok. The hotel provided shuttle service within a 5 mile radius... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed your spacious, comfortable room, your fully equipped kitchen and our helpful, courteous staff. As well, it's great to hear that you were pleased with our shuttle service. Still, I apologize if our grab-and-go breakfast did not meet your needs. Your comments will... More

San Jose, California
1 review
4 of 5 stars Reviewed May 13, 2014

Nice rooms. Nice facilities (laundry room is the cleanest I've seen in awhile). Long story short - I've been on the road for 2.5 years and Justy is the nicest, most sincere front desk clerk I've come across!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that you were so pleased with the overall cleanliness and condition of our facilities. As well, it's great to hear that you received such great customer service from our staff. I will be sure to share your kind remarks with our entire team. Thank you... More

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Additional Information about Extended Stay America - San Jose - Airport

Address: 55 E Brokaw Road, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Jose - Airport 2.5*
Number of rooms: 138
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Also Known As:
Extended Stay Deluxe San Jose Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay

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