Book a room at the San Gabriel Hilton for an out of town guest. The other reviewer's comment about the hot water was correct. My guest had little or no hot water in the shower. When complained, nothing was done. Although the hotel was supposed to have valet parking for its guests, none was available when we were there. When... more

I don't understand the bad reviews I'm reading. My husband and I just returned home from a fun trip in California and LA was our first stop. This hotel was a great pic. The lobby is absolutely gorgeous, filled with fresh flowers that make the entire room smell wonderful. The check in service was friendly and quick. We even needed... more

I stay at this Hilton about three times a year when I travel to Los Angeles. The hotel is very clean and in a great location. I think that its a good value and is way better than staying in downtown paying $300 a night and the $40 daily parking rates. It's a central location and you have reasonable access... more

I expect more when I pay more for a room. Don't get your hopes up when it comes to customer service at this hotel. Overall lack of respect, carelessness, and stupidity at the front desk here. Maybe good night help is hard to find. more

we stayed at the hilton san gabriel in june 2009 -- we are actually checking out today. i wanted to write a review before we checked out (and before i forgot). this is actually my first time writing a hotel review. since i always read tripadvisor reviews when considering which hotel to book, i decided i needed to contribute too.... more

Just returned from a 4 night stay at this hotel. I also cannot understand any of the negative reviews. As the last reviewer noted the service from the General Manager particularly was outstanding. However all staff were particularly helpful and friendly and could not of been more accommodating. The rooms were very clean and the bedding very comfortable. The rooms... more

I don't understand the negative reviews. Stayed here for 3 nights and had excellent service. Have to say, this is one of the few hotels I've been in where the General Manager spends time in the lobby visiting with guests, answering questions or making sure that guests have whatever they need. He gave me a good route for my morning... more

stayed for a business trip, the hotel staff was not polite, when i wanted to use the lobby they wanted me to rent a meeting room and charge me for it. Embrassed me in front of my clients, Would not recomend this hotel at all. more

They put charges on my friend's credit card when the room has already been paid for. Then they reassured us that it was credited to my friend's credit card, but no credit. Had to have several conversations and emails to several people and 4 months later, it is still not resolved! more