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Extended Stay America - Los Angeles - San Dimas

Certificate of Excellence
2.5 of 5
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601 W Bonita Ave, San Dimas, CA 91773
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Extended Stay America - Los Angeles - San Dimas
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Ranked #4 of 5 Hotels in San Dimas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Helen L San Diego, California
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83 reviews from our community

Traveler rating
    49
    16
    5
    4
    9
See reviews for
13
10
13
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Went up to the Mt. Sac relays in San Dimas, CA to watch our daughter compete. 2 people decided to go with us at the last minute. Hotels were scarce to say the least and I just stumbled onto this place. I AM VERY HAPPY I DID! The grounds were really pretty and very well maintained. The front desk clerk... More 

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Guatemala Department, Guatemala
1 review
1 of 5 stars Reviewed 1 week ago via mobile

No housekeeping during my stay, no shampoo and what they give you smell like sh..t. Expensive for what it they give you and charge what they want. If they charge you avoiding to their occupancy rate, they should publish it. Might not be true but. Conclusion: don't stay in this "hotel"

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1 review
2 of 5 stars Reviewed 4 weeks ago

Not a good place to stay for a business trip. No computer or printers available for business needs. Bathtub had hair, refrigerator was old and loud, gum stuck under kitchen counter and toilet continued to run. They did reimburse me for the inconvenience. Not in the best condition, not maintained very well. Has a lot of paint on places as... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. One of our main goals is to exceed our guest’s expectations when they stay with us and I am sorry that we did not accomplish this for you. In regards to the mentioned business needs, guests are always welcome to contact the front desk... More 

Mission Viejo, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2015

My husband and I were going to the Winternationals at the Speedway. We needed a place close by we could taxi to and from. This hotel worked perfectly. Only $7 ride with Uber. The gentleman at front desk was very friendly. Our room was clean, only draw back was noise. Refrigerator was very noisy whenever it kicked on. Also walls... More 

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Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for the feedback on your previous stay. I'm disappointed that your stay wasn't 100% perfect but happy that our team really shined for you. I will look into the towels not being up to standard with how they feel. I'm very sorry about the noisy refrigerator, we do try to correct those kind of issues with... More 

1 review
1 of 5 stars Reviewed January 20, 2015

Omg worst terrified experience ever. Booked a room online to reserve. Got there in lobby and there's a sheriff at the table not the front desk. As soon as i tell the clerk my name the sheriff walks outside and gets on the phone. I get in the car to go to the store before I walk in my room,... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for your review of your stay. I am sorry to hear that you had a situation that happened with our local police department. I appreciate you bringing this to our attention. We can assure you that the safety of our guests, along with them feeling comfortable in our hotel, is of the utmost importance to us. If you... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

Have stayed here many times and have had a great experience each time. From making the reservation to checking out. Staff has always been friendly and if you need anything, they go out of their ray to get it for you. Exceptionally clean rooms

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Annabelle - Thank you for telling us about your stay. We are thrilled to hear that you have had many wonderful experiences at our hotel and that our staff always takes great care of you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More 

1 review
4 of 5 stars Reviewed December 14, 2014

We stayed at ESA in San Dimas, not for vacation, but out of necessity; our home was damaged due to a car crashing into our kitchen, deeming our home unlivable. The room was clean and accommodating for two people and a dog, and when we moved to our larger room, it was even better. Our stay was very eventful, but... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for your recent review of your stay. It is so wonderful to read that your room met your needs and that our staff provided you with such welcoming and accommodating service. I am pleased to read that we were able to host both you and your pets for your long stay. I really appreciate you sharing your positive... More 

Monterey, California
1 review
5 of 5 stars Reviewed November 8, 2014

Upon check-in the manager and front desk person were very nice. This place was a hidden gem I stayed here for a short time and really enjoyed my stay. The customer service is great. I would recommend to anyone that wants to stay at a nice hotel with reasonable rates.

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

We are glad you enjoyed your stay with us. It is great to read that our staff was so friendly and that you found our hotel to be a hidden gem. I am pleased that you enjoyed our reasonable rates and that you would recommend us. Once more, thank you for your kind review. Thank you for choosing Extended Stay... More 

Little Rock, Arkansas, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2014

I can only give 2 stars because the outside of the hotel is nice and the grounds are kept. We did get a good price ($67!) and I felt safe there. Here is where the low score comes in: OUR. ROOM. WAS. FILTHY. I mean, it was flat-out gross. The carpets had clearly only been swept in the areas that... More 

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Clarkdale, Arizona
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 14, 2014

I stayed here to be close to an event at the Pomona Fairplex and it served its purpose very well. It is a easy and convenient drive to the Fairplex. The room was clean (though I didn't like the old-style bead spread). There are fast food and shopping options very close. The little kitchen was clean and well organized. There... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room, our convenient location and your fully equipped kitchen during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We... More 

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