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Extended Stay America - Los Angeles - San Dimas

2.5 of 5
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601 W Bonita Ave, San Dimas, CA 91773
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Extended Stay America - Los Angeles - San Dimas
Best prices for: 1 room 1 guest
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Ranked #3 of 5 Hotels in San Dimas
A recent review
5 of 5 stars reviewed 3 weeks ago
tiahrt Merced, California
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86 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Merced, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Come here at least 2-3 times a year. Very accommodating and super friendly. Ygnacio is great! Will go out of his way to help. The cutback on not having dishes, silverware or something to clean up spills on counter, etc.is a pain but the rooms are very nice, clean, and comfy. Not a smelly pet friendly hotel at all, which... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly and accommodating staff. I’m so glad you enjoyed our pet friendly policy and had a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

MORENO VALLEY
Level Contributor
382 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
2 of 5 stars Reviewed June 1, 2015

This chain is my least favorite of the Extended stay hotels. So many amenities you don't get here but get at others for a similar price. Only small rooms, no 1 bedroom suites. No longer do the rooms come with dishes/silverware. You have to call them and tell them what you need. I guess this is another cost cutting measure... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for taking the time to complete our survey. I apologize for not meeting your expectations on this occasion. We has decided, for sanitary reasons and the convenience of a 'customized' kitchen, to not leave items in the rooms between guests. Again I apologize for your disappointment in the time it took to get your dishes. We strive for... More 

Rohnert Park, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 5, 2015

Love this place. Very clean nicely appointed rooms. Very Friendly, helpful and professional staff. Good parking, quiet.Have stayed Here before when visiting Family and am never disappointed. Ygnacio is a familiar face, and was particularly helpful.The quality and rates makes it the best place to stay in San Dimas.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for taking the time to write a review of your stay. Your kind words are appreciated and we use feedback such as yours to coach our staff and improve our service. I truly appreciate your comments regarding our friendly staff and clean rooms. The staff and I would like to thank you again for posting your... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

Went up to the Mt. Sac relays in San Dimas, CA to watch our daughter compete. 2 people decided to go with us at the last minute. Hotels were scarce to say the least and I just stumbled onto this place. I AM VERY HAPPY I DID! The grounds were really pretty and very well maintained. The front desk clerk... More 

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Guatemala Department, Guatemala
1 review
1 of 5 stars Reviewed April 10, 2015 via mobile

No housekeeping during my stay, no shampoo and what they give you smell like sh..t. Expensive for what it they give you and charge what they want. If they charge you avoiding to their occupancy rate, they should publish it. Might not be true but. Conclusion: don't stay in this "hotel"

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1 review
2 of 5 stars Reviewed March 20, 2015

Not a good place to stay for a business trip. No computer or printers available for business needs. Bathtub had hair, refrigerator was old and loud, gum stuck under kitchen counter and toilet continued to run. They did reimburse me for the inconvenience. Not in the best condition, not maintained very well. Has a lot of paint on places as... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. One of our main goals is to exceed our guest’s expectations when they stay with us and I am sorry that we did not accomplish this for you. In regards to the mentioned business needs, guests are always welcome to contact the front desk... More 

Mission Viejo, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 10, 2015

My husband and I were going to the Winternationals at the Speedway. We needed a place close by we could taxi to and from. This hotel worked perfectly. Only $7 ride with Uber. The gentleman at front desk was very friendly. Our room was clean, only draw back was noise. Refrigerator was very noisy whenever it kicked on. Also walls... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for the feedback on your previous stay. I'm disappointed that your stay wasn't 100% perfect but happy that our team really shined for you. I will look into the towels not being up to standard with how they feel. I'm very sorry about the noisy refrigerator, we do try to correct those kind of issues with... More 

1 review
1 of 5 stars Reviewed January 20, 2015

Omg worst terrified experience ever. Booked a room online to reserve. Got there in lobby and there's a sheriff at the table not the front desk. As soon as i tell the clerk my name the sheriff walks outside and gets on the phone. I get in the car to go to the store before I walk in my room,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for your review of your stay. I am sorry to hear that you had a situation that happened with our local police department. I appreciate you bringing this to our attention. We can assure you that the safety of our guests, along with them feeling comfortable in our hotel, is of the utmost importance to us. If you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

Have stayed here many times and have had a great experience each time. From making the reservation to checking out. Staff has always been friendly and if you need anything, they go out of their ray to get it for you. Exceptionally clean rooms

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Annabelle - Thank you for telling us about your stay. We are thrilled to hear that you have had many wonderful experiences at our hotel and that our staff always takes great care of you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More 

1 review
4 of 5 stars Reviewed December 14, 2014

We stayed at ESA in San Dimas, not for vacation, but out of necessity; our home was damaged due to a car crashing into our kitchen, deeming our home unlivable. The room was clean and accommodating for two people and a dog, and when we moved to our larger room, it was even better. Our stay was very eventful, but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for your recent review of your stay. It is so wonderful to read that your room met your needs and that our staff provided you with such welcoming and accommodating service. I am pleased to read that we were able to host both you and your pets for your long stay. I really appreciate you sharing your positive... More 

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