We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - San Francisco - San Carlos

2.5 of 5
Hotel website
Hotel deals
3 Circle Star Way, San Carlos, CA 94070
Special Offer
SAVE 15% TODAY!
Extended Stay America - San Francisco - San Carlos
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #5 of 6 Hotels in San Carlos
A recent review
3 of 5 stars reviewed 3 weeks ago
RitaAdvisor San Diego, California
Add Photo Write a Review

51 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    14
    11
    11
    7
    8
See reviews for
4
4
3
27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (13)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (5)
  • Dec-Feb only
    (14)
All months
San Diego, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for three months. I actually really liked it. The location for me was superb, close to Trader Joes, other retail. The back rooms are best because the highway noise is in front. I didn't use the grab and go except for the fresh oranges. The laundry facilities were great. The other thing I liked was the staff.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff being helpful; however, we apologize that you were near a smoking room. In response to your feedback, I am working with the staff daily to find these opportunities and fix them. Thank you very much for providing us with your feedback. We would... More 

Holly Springs, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 7, 2014

Hello Everyone, I had a business trip to San Francisco and chose this hotel based on the proximity and price to my office (189 per night). The people at the front desk were friendly ( no problems there) but the hotel definitely has a run down look and feel to it. I stayed on the second floor and as I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your review for our hotel was recently brought to my attention. I am happy to read your remarks about front desk being helpful; however, I am very sorry for the unpleasant odor that you experienced and that your room was not cleaned properly. In response to your feedback, I am working with are housekeepers daily to improve cleanliness of the... More 

Travelers are raving about these San Carlos hotels

Miami Beach, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 7, 2014

should improve cleaning of hotel, reception not clean enough, there should be ALWAYS someone at front desk, all rooms should have safe box, house keeping of rooms should be at least 3 times a week for a 1 week permanence, I stayed 9 nights cleaned just ONCE

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear that our housekeeping policies weren't explained to you during check-in. We have rooms cleaned once every 7 days for our guests that stay 8 days or more; however, additional cleanings or daily cleanings may be purchased for a minimal amount. In regards... More 

2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 28, 2014

It is now 11:39 pm, and after having just completed three 12-14 hour days in a row, one would assume that I would be asleep. One would be correct, if it were not for the lamentable fact that I am staying at Extended Stay America. This experience would have to be better to suck. I knew in advance about the... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We are very sorry to hear that you did not have a restful stay with us. We will have our maintenance engineer address the issue with the office door. We will also schedule an inspection for our mattresses to ensure they are meeting our standards for comfort. We really appreciate you... More 

Dublin
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 21, 2014

I use this many times for business trips sometimes up to 4-5 weeks. Rooms are clean , if a little dated. Facilities in the rooms very good. Staff excellent. Location is good (for me anyhow) Prices are reasonable. Down side , not many facilities onsite for food/bar etc. Would really help. I know there are cookers in the rooms but... More 

Was this review helpful? Yes
New Delhi, India
1 review
3 of 5 stars Reviewed June 10, 2014

I have stayed in this hotel (and am currently staying as well) for about 18 weeks (spread across two stays) in last 8 months. Firstly, as it's true for all the hotels under ESA brand, it makes sense to stay in these hotels if you are staying for long duration or you are not getting a better deal elsewhere. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen, our location and our laundry facilities. Still, I apologize that you were not pleased with our grab-and-go breakfast and our free Wi-Fi. As well, I am sorry that our staff did not attend to your needs in... More 

San Diego, California
1 review
4 of 5 stars Reviewed April 28, 2014

Overall enjoyed our stay. Staff wasn't the most friendly and also didn't advise us "newbies" to extended stays that they don't do room service/clean up every day, that its scheduled on a weekly basis instead. They do not allow for extended check outs (lame).Also if you need extra pillows or towels you have to get them yourselves. Only items they... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at great value. Still, it upsets me to learn that our level of customer service did not meet your expectations. I will meet with the staff to review our guest protocol so that this issue does not... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 25, 2014

First of all, when I checked and they sent me to a room that was not clean. I had just got done with a 15 hour work day and was extremely tired. So I had to come back downstairs with all my luggage and get another key for another room. I go to the new room and use the restroom... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Our housekeeping service is provided once a week for guests staying 8 or more nights. For... More 

Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 29, 2014

The extended stay America hotel, situated on Circle star way, San Carlos, deserves a 3 to 4 star rating. We read the reviews and thought we would take a chance as we were looking for a budget stay. We had returned from a cruise, Southampton England to LA, and wanted a hotel room with catering facilities, and to be near... More 

Was this review helpful? Yes 1
Frederick, Maryland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 5, 2014

I've never stayed at an Extended Stay America property before. It was better than I thought, but would need to be better for me to stay again with the chain. The location was great, close to the 101 and easy to access locations close to Palo Alto and Menlo Park. The positives - the ladies at the front desk were... More 

Was this review helpful? Yes 1
Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of Extended Stay San Carlos. I am glad that you gave us a try, however I’m disappointed that you would hesitate to stay with us again. I assure you that we take very pro-active measure to ensure we do not have any type of pests in our hotel. We maintain a strict pest control... More 

Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
View from room (7)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near San Carlos
1.2 mi away
Pacific Euro Hotel
Pacific Euro Hotel
#4 of 16 in Redwood City
4.0 of 5 stars 141 reviews
0.4 mi away
Americas Best Value Inn
Americas Best Value Inn
#3 of 6 in San Carlos
4.0 of 5 stars 116 reviews
1.6 mi away
Country Inn & Suites By Carlson, San Carlos
Show Prices
Show Prices
Show Prices
2.0 mi away
Sofitel San Francisco Bay
Sofitel San Francisco Bay
#1 of 16 in Redwood City
4.0 of 5 stars 969 reviews
1.8 mi away
Hotel San Carlos - San Carlos
2.3 mi away
No photo provided
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay