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All 6 San Carlos hotels

Extended Stay America - San Francisco - San Carlos

2.5 of 5 Hotel   |   3 Circle Star Way, San Carlos, CA 94070
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Ranked #6 of 6 Hotels in San Carlos
A recent review
3 of 5 stars Reviewed August 7, 2014
FANCHO11945 Miami Beach, Florida
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49 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 7, 2014

should improve cleaning of hotel, reception not clean enough, there should be ALWAYS someone at front desk, all rooms should have safe box, house keeping of rooms should be at least 3 times a week for a 1 week permanence, I stayed 9 nights cleaned just ONCE

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear that our housekeeping policies weren't explained to you during check-in. We have rooms cleaned once every 7 days for our guests that stay 8 days or more; however, additional cleanings or daily cleanings may be purchased for a minimal amount. In regards... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 28, 2014 via mobile

It is now 11:39 pm, and after having just completed three 12-14 hour days in a row, one would assume that I would be asleep. One would be correct, if it were not for the lamentable fact that I am staying at Extended Stay America. This experience would have to be better to suck. I knew in advance about the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We are very sorry to hear that you did not have a restful stay with us. We will have our maintenance engineer address the issue with the office door. We will also schedule an inspection for our mattresses to ensure they are meeting our standards for comfort. We really appreciate you... More

Dublin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 21, 2014

I use this many times for business trips sometimes up to 4-5 weeks. Rooms are clean , if a little dated. Facilities in the rooms very good. Staff excellent. Location is good (for me anyhow) Prices are reasonable. Down side , not many facilities onsite for food/bar etc. Would really help. I know there are cookers in the rooms but... More

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New Delhi, India
1 review
3 of 5 stars Reviewed June 10, 2014

I have stayed in this hotel (and am currently staying as well) for about 18 weeks (spread across two stays) in last 8 months. Firstly, as it's true for all the hotels under ESA brand, it makes sense to stay in these hotels if you are staying for long duration or you are not getting a better deal elsewhere. I... More

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen, our location and our laundry facilities. Still, I apologize that you were not pleased with our grab-and-go breakfast and our free Wi-Fi. As well, I am sorry that our staff did not attend to your needs in... More

San Diego, California
1 review
4 of 5 stars Reviewed April 28, 2014

Overall enjoyed our stay. Staff wasn't the most friendly and also didn't advise us "newbies" to extended stays that they don't do room service/clean up every day, that its scheduled on a weekly basis instead. They do not allow for extended check outs (lame).Also if you need extra pillows or towels you have to get them yourselves. Only items they... More

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Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at great value. Still, it upsets me to learn that our level of customer service did not meet your expectations. I will meet with the staff to review our guest protocol so that this issue does not... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 25, 2014 via mobile

First of all, when I checked and they sent me to a room that was not clean. I had just got done with a 15 hour work day and was extremely tired. So I had to come back downstairs with all my luggage and get another key for another room. I go to the new room and use the restroom... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Our housekeeping service is provided once a week for guests staying 8 or more nights. For... More

Oxford, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 29, 2014

The extended stay America hotel, situated on Circle star way, San Carlos, deserves a 3 to 4 star rating. We read the reviews and thought we would take a chance as we were looking for a budget stay. We had returned from a cruise, Southampton England to LA, and wanted a hotel room with catering facilities, and to be near... More

Was this review helpful? Yes 1
Frederick, Maryland
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 5, 2014

I've never stayed at an Extended Stay America property before. It was better than I thought, but would need to be better for me to stay again with the chain. The location was great, close to the 101 and easy to access locations close to Palo Alto and Menlo Park. The positives - the ladies at the front desk were... More

Was this review helpful? Yes 1
Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of Extended Stay San Carlos. I am glad that you gave us a try, however I’m disappointed that you would hesitate to stay with us again. I assure you that we take very pro-active measure to ensure we do not have any type of pests in our hotel. We maintain a strict pest control... More

Brooklyn Park, Minnesota, United States
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 4, 2014

Staff was accommodating when I made a mistake with my reservation and got me a 'no smoking' room. Easy to walk to a shopping area and close to some key roads in the Palo Alto, Stanford, San Jose area. Good value and nice rooms.

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Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I would like to take a moment to thank you for your great review of our Extended Stay Hotel in San Carlos, CA. We are a very centrally located hotel on the Peninsula. Close too many restaurants and shopping. We pride ourselves in ensuring a clean, comfortable room stays after stay. We hope that you will continue to stay with... More

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2014

Stayed at this hotel for a week in January and had a great stay. The hotel is modern and my room was clean and had helpful amenities like a kitchen and a nice flat screen TV - excellent hotel for the price. Clarissa at the front desk was amazing, always smiling and helped my family out on several occasions with... More

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070
Phone Number:
Location: United States > California > San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos

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