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Extended Stay America - San Francisco - San Carlos

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3 Circle Star Way, San Carlos, CA 94070
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1 room 1 adult
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Extended Stay America - San Francisco - San Carlos
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55 Reviews from our TripAdvisor Community

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East Coast
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 5, 2015

This is a no frills extended stay property with a proper kitchen. The staff were pleasant and the room was clean. Probably best suited to a single person visiting on business. The best thing about the property is that it has free parking and is walking distance from restaurants, other shops and a Starbucks. No airport shuttle, in case that... More 

Helpful?
Thank Lotus77
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I am glad to read that you were pleased with your stay and enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Sterling, Virginia
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed September 27, 2015

*Note: during a week in SF, I stayed at 3 different hotels and I'll be reviewing all 3 of them* The 1 star is for the complimentary wifi, although it should be only 0.5 stars because the wifi speed was ridiculosuly slow. I could not check my emails and have music playing on youtube or pandora at the same time.... More 

Helpful?
Thank Julia G
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-in and the cleanliness of the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our... More 

Travelers are raving about these San Carlos hotels

1 review
2 of 5 stars Reviewed August 22, 2015 via mobile

So im here in the hotel and just got back after a day in the city. I called the front desk for a fork I even offered to run down and get it. I was told that it would be brought to me that they had to get them together.... that was two hours ago and the only person to... More 

Helpful?
Thank KitstersMufasa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 2, 2015

I have been a guest to this hotel for many years. and I always was treated good. I enjoyed the customer service that i used to receive. The manager JR used to address me by my first name and he was always very friendly and made me smile. Not sure what I have done, but his attitude towards me has... More 

Helpful?
Thank Brandy P
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our customer service was not to our company’s high standards. In response to your feedback, we will make sure each guest is provided with professional customer service. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

San Diego, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 2, 2015

I stayed here for three months. I actually really liked it. The location for me was superb, close to Trader Joes, other retail. The back rooms are best because the highway noise is in front. I didn't use the grab and go except for the fresh oranges. The laundry facilities were great. The other thing I liked was the staff.... More 

Helpful?
1 Thank RitaAdvisor
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff being helpful; however, we apologize that you were near a smoking room. In response to your feedback, I am working with the staff daily to find these opportunities and fix them. Thank you very much for providing us with your feedback. We would... More 

Holly Springs, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 7, 2014

Hello Everyone, I had a business trip to San Francisco and chose this hotel based on the proximity and price to my office (189 per night). The people at the front desk were friendly ( no problems there) but the hotel definitely has a run down look and feel to it. I stayed on the second floor and as I... More 

Helpful?
1 Thank Sat444
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your review for our hotel was recently brought to my attention. I am happy to read your remarks about front desk being helpful; however, I am very sorry for the unpleasant odor that you experienced and that your room was not cleaned properly. In response to your feedback, I am working with are housekeepers daily to improve cleanliness of the... More 

Miami Beach, Florida
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 7, 2014

should improve cleaning of hotel, reception not clean enough, there should be ALWAYS someone at front desk, all rooms should have safe box, house keeping of rooms should be at least 3 times a week for a 1 week permanence, I stayed 9 nights cleaned just ONCE

Helpful?
1 Thank FANCHO11945
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear that our housekeeping policies weren't explained to you during check-in. We have rooms cleaned once every 7 days for our guests that stay 8 days or more; however, additional cleanings or daily cleanings may be purchased for a minimal amount. In regards... More 

2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 27, 2014

It is now 11:39 pm, and after having just completed three 12-14 hour days in a row, one would assume that I would be asleep. One would be correct, if it were not for the lamentable fact that I am staying at Extended Stay America. This experience would have to be better to suck. I knew in advance about the... More 

Helpful?
5 Thank lvwireman
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We are very sorry to hear that you did not have a restful stay with us. We will have our maintenance engineer address the issue with the office door. We will also schedule an inspection for our mattresses to ensure they are meeting our standards for comfort. We really appreciate you... More 

Dublin
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 21, 2014

I use this many times for business trips sometimes up to 4-5 weeks. Rooms are clean , if a little dated. Facilities in the rooms very good. Staff excellent. Location is good (for me anyhow) Prices are reasonable. Down side , not many facilities onsite for food/bar etc. Would really help. I know there are cookers in the rooms but... More 

Helpful?
Thank TomIRL
New Delhi, India
1 review
3 of 5 stars Reviewed June 9, 2014

I have stayed in this hotel (and am currently staying as well) for about 18 weeks (spread across two stays) in last 8 months. Firstly, as it's true for all the hotels under ESA brand, it makes sense to stay in these hotels if you are staying for long duration or you are not getting a better deal elsewhere. I... More 

Helpful?
Thank VishalNagpal
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen, our location and our laundry facilities. Still, I apologize that you were not pleased with our grab-and-go breakfast and our free Wi-Fi. As well, I am sorry that our staff did not attend to your needs in... More 

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