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Extended Stay America - San Francisco - San Carlos

2.5 of 5
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3 Circle Star Way, San Carlos, CA 94070
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Extended Stay America - San Francisco - San Carlos
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Ranked #5 of 6 Hotels in San Carlos
A recent review
3 of 5 stars Reviewed July 2, 2015
RitaAdvisor San Diego, California
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53 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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1 review
2 of 5 stars Reviewed 1 week ago

So im here in the hotel and just got back after a day in the city. I called the front desk for a fork I even offered to run down and get it. I was told that it would be brought to me that they had to get them together.... that was two hours ago and the only person to... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have been a guest to this hotel for many years. and I always was treated good. I enjoyed the customer service that i used to receive. The manager JR used to address me by my first name and he was always very friendly and made me smile. Not sure what I have done, but his attitude towards me has... More 

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Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our customer service was not to our company’s high standards. In response to your feedback, we will make sure each guest is provided with professional customer service. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

Travelers are raving about these San Carlos hotels

San Diego, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 2, 2015

I stayed here for three months. I actually really liked it. The location for me was superb, close to Trader Joes, other retail. The back rooms are best because the highway noise is in front. I didn't use the grab and go except for the fresh oranges. The laundry facilities were great. The other thing I liked was the staff.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff being helpful; however, we apologize that you were near a smoking room. In response to your feedback, I am working with the staff daily to find these opportunities and fix them. Thank you very much for providing us with your feedback. We would... More 

Holly Springs, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 7, 2014

Hello Everyone, I had a business trip to San Francisco and chose this hotel based on the proximity and price to my office (189 per night). The people at the front desk were friendly ( no problems there) but the hotel definitely has a run down look and feel to it. I stayed on the second floor and as I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your review for our hotel was recently brought to my attention. I am happy to read your remarks about front desk being helpful; however, I am very sorry for the unpleasant odor that you experienced and that your room was not cleaned properly. In response to your feedback, I am working with are housekeepers daily to improve cleanliness of the... More 

Miami Beach, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 7, 2014

should improve cleaning of hotel, reception not clean enough, there should be ALWAYS someone at front desk, all rooms should have safe box, house keeping of rooms should be at least 3 times a week for a 1 week permanence, I stayed 9 nights cleaned just ONCE

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear that our housekeeping policies weren't explained to you during check-in. We have rooms cleaned once every 7 days for our guests that stay 8 days or more; however, additional cleanings or daily cleanings may be purchased for a minimal amount. In regards... More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 28, 2014

It is now 11:39 pm, and after having just completed three 12-14 hour days in a row, one would assume that I would be asleep. One would be correct, if it were not for the lamentable fact that I am staying at Extended Stay America. This experience would have to be better to suck. I knew in advance about the... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We are very sorry to hear that you did not have a restful stay with us. We will have our maintenance engineer address the issue with the office door. We will also schedule an inspection for our mattresses to ensure they are meeting our standards for comfort. We really appreciate you... More 

Dublin
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 21, 2014

I use this many times for business trips sometimes up to 4-5 weeks. Rooms are clean , if a little dated. Facilities in the rooms very good. Staff excellent. Location is good (for me anyhow) Prices are reasonable. Down side , not many facilities onsite for food/bar etc. Would really help. I know there are cookers in the rooms but... More 

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New Delhi, India
1 review
3 of 5 stars Reviewed June 10, 2014

I have stayed in this hotel (and am currently staying as well) for about 18 weeks (spread across two stays) in last 8 months. Firstly, as it's true for all the hotels under ESA brand, it makes sense to stay in these hotels if you are staying for long duration or you are not getting a better deal elsewhere. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen, our location and our laundry facilities. Still, I apologize that you were not pleased with our grab-and-go breakfast and our free Wi-Fi. As well, I am sorry that our staff did not attend to your needs in... More 

San Diego, California
1 review
4 of 5 stars Reviewed April 28, 2014

Overall enjoyed our stay. Staff wasn't the most friendly and also didn't advise us "newbies" to extended stays that they don't do room service/clean up every day, that its scheduled on a weekly basis instead. They do not allow for extended check outs (lame).Also if you need extra pillows or towels you have to get them yourselves. Only items they... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at great value. Still, it upsets me to learn that our level of customer service did not meet your expectations. I will meet with the staff to review our guest protocol so that this issue does not... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 25, 2014

First of all, when I checked and they sent me to a room that was not clean. I had just got done with a 15 hour work day and was extremely tired. So I had to come back downstairs with all my luggage and get another key for another room. I go to the new room and use the restroom... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Our housekeeping service is provided once a week for guests staying 8 or more nights. For... More 

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