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Gateway Inn and Suites Hotel

2.0 of 5
516 El Camino Real, San Bruno, CA 94066
Hotel amenities
Gateway Inn and Suites Hotel
Ranked #5 of 13 hotels in San Bruno
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68 reviews from our community

    Trip type
Traveler rating
    32
    19
    4
    3
    10
Date Rating
Belfast
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 22, 2013

The room was an OK size and pretty comfortable. There were some noise issues with the plumbing and traffic but not overly intrusive. The main issue was that they skimped on towels, toiletries, coffees and only gave one pillow per person. The room was clean on the surface (don't look under the bed or move the furniture) The room did... More

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Newfoundland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 4, 2013

Stayed here for one night on a stop-over. The hotel was very close to airport with shuttle. It was very clean and staff were really friendly. Stayed April 3/13. Only suggestion is their be hot water for tea at breakfast.

Was this review helpful? Yes 1
Northern California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 27, 2013

My husband & I stayed here based on other favorable reviews, at 1st glance it seems clean & nice enough. At closer look I did notice there were some items housekeeping missed, a good layer of dust on the clock radio & icky-sticky stuff on the remote, other than that it seemed fairly clean. The bed was VERY firm &... More

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JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
March 27, 2013

Hello ! Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. We always try to provide comfort and friendly environment to our guest.It was unfortunate on our part that you had bit of inconvenience during your stay.Seems you have a noise and little bit of dust... More

Durham, North Carolina
1 review
5 of 5 stars Reviewed March 10, 2013

I stayed for 3 nights in San Bruno for a medical conference in the Moscone convention center. I had an excellent stay at the hotel, which was very conveniently located near the airport as well as the convention center and other attractions of SF. I was very impressed by the service, with the management going above and beyond to make... More

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JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
March 27, 2013

Hello ! Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. We always try to provide comfort and friendly environment to our guest. Guest satisfaction and Exceptional customer service is our main goal, which we try to achieve with our friendly and helpful staff. Hope we... More

Wellington, New Zealand
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2013

I stayed for a night after arriving late on a long domestic flight and wished I could have stayed longer. The 11am checkout was appreciated, and breakfast is available until 0930, so plenty of time to sleep in and enjoy something to eat before packing and moving out. The breakfast had choice enough when I was there: bananas, 2 types... More

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JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
March 27, 2013

Hello ! Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. We always try to provide comfort and friendly environment to our guest. Guest satisfaction and Exceptional customer service is our main goal, which we try to achieve with our friendly and helpful staff. Hope we... More

New Zealand
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 21, 2012

We had two nights. Good parking in a basement. Clean, large room with two comfortable beds. Helpful staff. Minimal breakfast of cereal, bananas, juice, coffee, toast and danish. Very near an Ihop and easy walking distance to several asian and Italian restaurants. Close to a bus stop for $1 will take you to the nearest Bart station. $7.90 return in... More

Was this review helpful? Yes 1
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
November 28, 2012

Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. Guest satisfaction and Exceptional customer service is our main goal, which we try to achieve with our friendly and helpful staff. Hope we will see you again during your future visit to SF. Thank you again for... More

Hawaii Kai, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed on an overnight layover and found this place to be quite comfortable. It was neat and clean. The room was a good size, not a shoebox, like so many others in the price range. It is a short shuttle ride from SFO. The desk clerks were very friendly and service-oriented. We were able to order pizza and pasta... More

Was this review helpful? Yes
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
November 28, 2012

Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. Guest satisfaction and Exceptional customer service is our main goal, which we try to achieve with our friendly and helpful staff. Hope we will see you again during your future visit to SF. Thank you again for... More

Birmimgham, AL
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 29, 2012

I heard the traffic all night long and didn't sleep. The room was dirty and the towels were thin and worn. Breakfast was terrible, the little food that was available--white bread and corn flakes. The hotel shuttle was slow. The gentleman at the reception was very courteous.

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JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
November 4, 2012

Hello ! Please accept our appology for the inconveience happned to you during your stay at Gateway Inn. Customer satisfaction is our main goal and it is really very unfortunate that you were dissatisfied and unhappy during your stay with us. We are right on El Camino Real's main road and if you keep the windows open , you will... More

Bangkok
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 29, 2012

Had read prior reviews of this hotel and wanted to try it for myself. Cannot say enough about the care and attention given by the front staff. Had arrived early due to an international flight and they did all they could to get me checked in on time. Hotel room was spacious and clean and bed was great for a... More

Was this review helpful? Yes 1
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
November 4, 2012

Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. Guest satisfaction and Exceptional customer service is our main goal, which we try to achieve with our friendly and helpful staff. Hope we will see you again during your future visit to SF. Thank you again for... More

Portland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2012

After calling to request a free airport shuttle, it arrived within 20 minutes. Room was large with comfortable king sized bed. Quiet--didn't hear any other guests. Fairly clean, although the hand towel hung next to the sink had several long dark hairs hanging off it--a little off putting and not sure how it was overlooked by cleaning staff. Was able... More

Was this review helpful? Yes
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review
November 4, 2012

Thank you very much for staying with us during your visit to San francisco. We had certainly enjoyed having you at our hotel. Guest satisfaction and Exceptional customer service is our main goal, which we try to achieve with our friendly and helpful staff. Hope we will see you again during your future visit to SF. Thank you again for... More

 
 
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Additional Information about Gateway Inn and Suites Hotel

Also Known As:
Gateway Hotel
Gateway Hotel San Bruno
Address: 516 El Camino Real, San Bruno, CA 94066
Region: United States > California > San Bruno
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#1 Business Hotels in San Bruno
Price Range: $
Hotel Class:2 star (2*)
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