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Howard Johnson Express Inn San Bruno/SFO West

2.0 of 5
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190 El Camino Real, Off Hwy 101 to 380 West, San Bruno, CA 94066
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Howard Johnson Express Inn San Bruno/SFO West
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Ranked #4 of 13 Hotels in San Bruno
A recent review
5 of 5 stars Reviewed February 1, 2015
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428 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Howard Johnson Express Inn San Bruno/SFO West
See the most recent reviews
BC Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 1, 2015

We booked this hotel for a 1 night layover on a trip from Canada to Mexico. We chose this hotel because it had pretty decent reviews and had a shuttle service to and from SFO. Based on the company's website the impression was that the shuttle was reliable and efficient... unfortunately this was not the case. On our arrival at... More 

Was this review helpful? Yes 2
Prativ P, Guest Relations Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill... More 

Jackson
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 30, 2015

We booked this hotel to rest on a 7 hour layover at SFO. We thought the rooms were nice, apparently fairly recently refurbished. The room was better looking than the lobby and hotel exterior, for sure. My wife called them directly to confirm airport shuttle availability. They said they had a shuttle, and that we should just call when we... More 

Was this review helpful? Yes 2
Prativ P, Guest Relations Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

I want to apologize for the shuttle service issues and to assure you that this inconvenience has been addressed. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. I also want to apologize for the morning noises that disturbed... More 

Visalia, California
2 reviews
5 of 5 stars Reviewed January 26, 2015

This Hotel was Perfect, The room was very clean, very quite, as my husband is a cancer patient at Stanford, we just needed a clean and quite room, we had an early am appointment at Stanford Cancer Center. Raj at the front counter was Great, very friendly, and very helpful. We will be staying here again when in the Bay... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Prativ P, Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

I am so glad that you found our hotel to be clean, quiet and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you for sharing your experience and for pointing out the efforts of Raj as well as the rest of our staff to treat... More 

Austin, Texas
1 review
4 of 5 stars Reviewed January 15, 2015

This field should not be required. The hotel was a great price for the money. I wish breakfast would have included a hot protein, such as eggs and bacon.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Prativ P, Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

We are glad you do see our hotel as a good value for your money. Thank you for sharing your experience and letting us know how we can improve upon the breakfast and service at our hotel. We hope you will return to be even more impressed during your next visit. While we do not allow guests and staff to... More 

Irvine, California
1 review
3 of 5 stars Reviewed December 28, 2014

My stay was great the beds were very clean cozy and I sleep like a baby The staff wa very nice and I felt safe in there well lighted parking garage

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Prativ P, Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for sharing this review. More 

Aston, Pennsylvania
1 review
5 of 5 stars Reviewed December 26, 2014

Excellent support staff in night desk clerk Sami - my daughter traveled alone and needed a room due to flight change, he provided reliable information on shuttle transport from and back to airport, called her to be sure she got early shuttle for 7 am flight, and was fantastic. Congratulations on a staff member that represents the Howard Johnson facility... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Prativ P, Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a... More 

Silver Spring, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 20, 2014

I travel frequently and when I'm on the peninsula this is my go-to hotel. The staff is always friendly and competent. They are flexible with my need to adjust my travel dates. I feel safe and secure in the rooms. The bedding is always clean. The rooms are up to date. The included breakfast is more than a danish or... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Prativ P, Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and competent. It is so rewarding to hear that we were able to provide a clean experience. It means a lot to hear from guests who are satisfied with all of our services and amenities such as... More 

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