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BEST WESTERN Hospitality Lane

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294 East Hospitality Lane, San Bernardino, CA 92408
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Best prices for: 1 room 1 guest
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BEST WESTERN Hospitality Lane
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BEST WESTERN Hospitality Lane
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172 reviews from our community

Traveler rating
    64
    54
    26
    15
    13
See reviews for
51
39
13
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (172)
  • Mar-May only
    (45)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (45)
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1 review
1 of 5 stars Reviewed 6 days ago NEW

I understand that hotels need to put a security deposit down however, to take $310.00 extra dollors for a $90.00 room is a little much. When I went down there to find out why they did that they said it will clear in a few days that's great but I need my 300.00 now and of course they don't care... More 

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San Diego, California
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this was a last minute reservation, due to unexpected change of plans/circumstances. Before making the reservation online, I called the hotel directly to ask them particular questions about particular room availabilities, then, made the reservation, and called them back to make sure everything was just as I had asked them. and, when I got there, it was perfect. thank you... More 

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NY, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Everything was fine except I felt the pillows could have been more comfortable. Also, the AC unit comes on and off all night, so if you are a light sleeper, this may wake you. I was here overnight for an interview the next day so I wish I would've sprung more for the Hilton and had a comfier bed and... More 

Review collected in partnership with Best Western

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Oshkosh, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I have stayed here a few times. We were only able to get a "smoking" room this trip, so it was less enjoyable than the non-smoking rooms we prefer. However, the costs are competitive, and amenities a re very good. The staff is friendly and professional, and I recommend this hotel as a best value in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
MOnterey, Ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Good value for the Rate, DirecTV in each room nice touch. Adjacent to lots of dining options and probably your best bet if you are in SB for Business. Only thing that really stood aout to me was the condition of the carpets in the room, rntry path was in serious need of repair. Other than that everything worked great,... More 

Review collected in partnership with Best Western

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calgary, ab
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for two nights earlier this month, from Thursday to Saturday. This Best Western is kept fairly well and up to the standards of your typical Best Western. You enter the rooms from the outside in this location via key card. The King bed we slept in was great (especially when you're used to one at home). The room... More 

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Gig Harbor, Washington
Top Contributor
61 reviews 61 reviews
8 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 13, 2015

Clean enough, comfortable enough, reasonable rates, and easy to find, this motel has ground floor rooms in the back that were perfect for us and our Chow Chow. There's some good dog-walking areas NE along the Santa Ana (I think) river-walk. And there are several nearby restaurants including a Black Angus across the street that offers take-out salads, baked potatoes... More 

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Reno, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 11, 2015

Getting to the hotel from the freeway is a breeze. Getting around, and back to freeway hindered by city road barrier. Opt for a room near the staircase if you can. If not you have a climb and a walk that could be difficult/impossible. We arrived very late (our fault) so took only room available; a smoking room. Thankfully I... More 

Review collected in partnership with Best Western

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Selma, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2015

The lady at check in was rude when asked for a restroom (mind you we had been traveling for several hours). Then when asked for a map she gave a look like "REALLY". Then when asked were could we park our vehicle she stated we could park right where we were or drive and its right around the corner. It... More 

Review collected in partnership with Best Western

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bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for the review. As discussed when we spoke, again I am so sorry for the issues you experienced during your stay. I do hope I was able to resolve the situation to your satisfaction. KM Lee, General Manager More 

San Diego, United States
2 reviews
4 of 5 stars Reviewed April 5, 2015

This is actually a nice motel - great staff, nicely decorated rooms, good breakfast and internet. Just needs some long-term maintenance - carpet black and filthy, filters in AC clogged and stinky, linens clean but have that old grease/cigarette smell with sheets and towels.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for taking the time to review our Hotel. As discussed when you were here, I have talked with both the Maintenance and Housekeeping staff, so this is not an issue in the future. KM Lee, General Manager More 

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