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BEST WESTERN Hospitality Lane

2.5 of 5 294 East Hospitality Lane, San Bernardino, CA 92408
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BEST WESTERN Hospitality Lane
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BEST WESTERN Hospitality Lane
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144 reviews from our community

Traveler rating
    61
    38
    22
    11
    12
See reviews for
43
31
12
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (31)
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Brentwood, California
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The facility was clean, everything worked, and the beds were comfortable - well managed I think is the 'in phrase'. I was a bit worried about the low rankings on the facility and food you might find here - but something is wrong with those folks, or the place was having a 'bad hair day.' We had no issues with... More 

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Scottsdale, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff was friendly and professional, and the hotel was very comfortable and clean. The bed could have been better, but everyone has their own requirements for that. The breakfast had other choices besides just the basics. They offered packaged omelets, breakfast sandwiches, breakfast burritos and other items. Everything was tasty and fresh. We would definitely stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for reviewing our hotel. Please think of us on your next trip out this way. KM Lee, General Manager More 

Peoria, AZ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

One of the nicest I've stayed in. Clean and friendly staff. Room appeared to be recently remodelled and very comfortable. Bed and linens were comfortable. Handicap room was one of the best and well done. Easy access to and from freeway and centrally located.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you so much for the review. We hope to see you on your next trip! KM Lee, General Manager More 

Visalia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I needed to make a change in my room over Thanksgiving - having had an upstairs room my husband ended up in the ER - I knew he would not be able to make the climb... They were very helpful in changing me to a lower floor in a timely manner - early on Thanksgiving Morning.... so I could get... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

I appreciate you taking the time to pen a review. I am very happy we were able to accommodate you, and hope you'll choose us for your next trip to the area. KM Lee, General Manager More 

West Jordan, UT, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Picked this Best Western as it was to include a Continental Breakfast, it did not and we were not offered any compensation! Also, we instructed staff at check in we were expecting a FedEx delivery Guranteed for a 10:30am arrival it was refused!?!

Review collected in partnership with Best Western

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bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for reviewing our hotel. I am sorry you missed the continental breakfast. It is served from 6 to 9 each morning in a room located off the Lobby. We were unable to accept the package received, as we had no record of the person it was addressed to. As stated in previous correspondence, again, I apologize. I do... More 

Irvine, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have never had poor service at any Best Western that I have stayed in. I stay mostly for business; on the last occasion I had a leisurely weekend with my son. He also enyoyed staying at the hotel although the internet was too slow for his requirement.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

We appreciate you taking the time to review our hotel. We are well aware of the issues with the internet, and are currently working with our ISP to up the bandwidth, so this will not be an issue for guests in the future. These upgrades should be completed by year's end. KM Lee, General Manager More 

Bay Area, CA
Top Contributor
70 reviews 70 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for one night enroute to Arizona. Customer service at check in wasn't the best. The lady working seemed to be a bit flustered and rushed. Not sure what else was going on. Once we got our keys, we headed to our room (bathroom visits were needed since we had 2 kids with us) and then the keys didnt... More 

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for the review. I am so sorry for the issues with the door lock & room switch. I do hope that if you are in the area, you will give us another chance. KM Lee, General Manager More 

Antelope, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Good room great price need to ask the staff to move away from the breakfast bar. Paying guest may have places to go and things to do waited five minutes for one lady to make her coffee another took my food out of the microwave I wouldn't have any objection but it was still cooking. This hotel is in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for reviewing our hotel. I do apologize for the issues you had at Breakfast. I will be speaking with my Team about this. I do hope you will give us another chance in the future. KM Lee, General Manager More 

norwalk, United States
1 review
5 of 5 stars Reviewed November 13, 2014

not the first time I used this location...always clean, friendly employees...housekeepers very helpful and friendly, ...oh and I love when you guys keep those great tasting red apples on the table at the front desk...hehehe. thank you so much everyone for an excellent visit!

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Thank you for taking the time to review our hotel. We keep the apples out just for YOU! See you next trip! KM Lee, General Manager More 

United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 11, 2014

I don't know what all the complaints about breakfast are about. There was enough of a variety to find something you like and then you save on buying breakfast elsewhere. Quiet rooms, clean, plenty of restaurants nearby, close to freeway.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwhl, General Manager at BEST WESTERN Hospitality Lane, responded to this review

Your review is much appreciated. We hope to have you with us again in the near future! KM Lee, General Manager More 

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Additional Information about BEST WESTERN Hospitality Lane

Address: 294 East Hospitality Lane, San Bernardino, CA 92408
Phone Number:
Location: United States > California > San Bernardino
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Hospitality Lane 2.5*
Number of rooms: 83
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Also Known As:
Best Western Hospitality Lane Hotel San Bernardino
Best Western San Bernardino
San Bernardino Best Western

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