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The Hotel San Bernardino

3.5 of 5 285 East Hospitality Lane, San Bernardino, CA 92408-3411 (Formerly Hilton San Bernardino)
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The Hotel San Bernardino
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The Hotel San Bernardino
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217 reviews from our community

Traveler rating
    78
    44
    43
    36
    16
See reviews for
53
26
12
94
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Nasty front desk manager that was not helpful. Front desk help talking among themselves and not customer service oriented. Inefficient and not organized. Unable to locate materials that were mailed to the hotel. Nasty!!!!!!!! The most unhelpful staff ever

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Edwards, California
1 review
2 of 5 stars Reviewed 4 weeks ago

Unless you want to pay for one night, check out, only to have to pay again for another night you didn't stay, do not stay here. Granted, some the staff is friendly but it took me 2 weeks to fight to get the other nightly charge refunded. You're better off staying at the Motel 6 next door.

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

I just spent two weeks at The Hotel while working in the area. The staff was friendly, helpful, welcoming; the chef made some of the best soups I've tasted; the gym was great. The location is ideal for walking to myriad restaurants. There's no 24 hour room service, and a limited dinner menu, but the food was excellent and arrived... More

Was this review helpful? Yes 2
San Diego, California
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 31, 2014

100 degrees outside the hotel and 90 degrees inside the hotel. Why? Because the air conditioning was out (Broken, Not Working, Non-Functioning, Hot as ...) in the hotel for over FIVE HOURS!!! After it was "Fixed" I had to turn the air conditioning in my room to the absolute maximum to keep the room cool, even at night. While this... More

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Virginia Beach, Virginia
1 review
4 of 5 stars Reviewed August 7, 2014

After traveling from virginia and staying in some not so nice hotels in Cali. This place was an exciting surprise. The rooms are clean and we were greeted by an extremely nice front desk staff. I don't understand why this place was only rated 3 1/2 stars. At least 4 in my book.

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Encinitas, California, United States
2 reviews
5 of 5 stars Reviewed August 6, 2014

My husband & I came here after a nightmare stay at another hotel on the other (scary) side of town. We were greeted by Lindsay (sp?) who heard our story & took the time to find us the perfect room. She was so patient & polite...& understood that, after our nightmare of an experience at the previous hotel, we wanted... More

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Los Angeles, California
Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 4, 2014

Had to travel to San Bernadino for work, and was put up at this hotel, which apparently was just making the transition from a Hilton to... not a Hilton. The room was not particularly pleasant, the bathroom was not particularly pleasant (though they had nice products) and the hotel itself felt pretty banged-up with age. One saving grace was a... More

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2014

Booked the hotel thinking it was a hilton but was told it changed management earlier in the month. Hilton did not honor points i could have earned as the hotel was sold. Yet, they are still advertised as Hilton under certain websites. Anyway, was there for 3 weeks on business where on week 2, they came and took away my... More

Was this review helpful? Yes 2
Top Contributor
57 reviews 57 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 20, 2014

Stayed here due to my usual hotel in area being fully booked. Was pleasantly surprised by the price, room comfort, and cleanliness. Front desk staff were very friendly and almost apologetic over asking for credit card deposit for incidentals. Plenty of parking in front of checkin desk, so you can take your time unloading/loading. Main lot is big and well... More

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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

My wife and I work for one of the most respected casino and resorts in Las Vegas were customer service is a must. And we both give this Hotel an a+ thank we will use this hotel every time we're in the area.

Was this review helpful? Yes 1
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Additional Information about The Hotel San Bernardino

Address: 285 East Hospitality Lane, San Bernardino, CA 92408-3411 (Formerly Hilton San Bernardino)
Phone Number:
Location: United States > California > San Bernardino
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Hotel San Bernardino 3.5*
Number of rooms: 251
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Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton

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