We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Hotel San Bernardino

Hotel website
285 East Hospitality Lane, San Bernardino, CA 92408-3411 (Formerly Hilton San Bernardino)
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Hotel San Bernardino
Professional photos View all
Browse nearby
The Hotel San Bernardino
Write a Review

229 reviews from our community

Traveler rating
    83
    47
    44
    36
    19
See reviews for
55
30
12
99
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
  • All months
    (229)
  • Mar-May only
    (63)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (64)
All months
Contributor
15 reviews 15 reviews
12 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We have stayed here numerous times, and each time they have given us excellent service. Even though they are undergoing major renovation, they continue to provide clean and comfortable rooms. This hotel could be rated higher than a 2.5 even with the construction going on.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2015

I checked in on 3/22/15 and was staying four nights. I booked by phone and was not told that they were under construction at all. When I checked in I was told I would have to move my items to another room in their newly refurbished tower. I told them I would be away working all day and they said... More 

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear LJWilliams1, Your feedback is most appreciated and I would like to thank you very much for the opportunity to welcome you to San Bernardino. Your satisfaction is our number one goal and in this case we have fallen short. Please accept my most sincere apologies for the experience you had during your recent stay at our hotel. We always... More 

Pebble Beach, California
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 28, 2015

This hotel has potential as it is undergoing a renovation. Until then, the property is just ordinary and misses the mark. For example: the air conditioning unit in my room (#416) was missing the knob so it was impossible to adjust. Given that it was 90+ degrees in San Bernardino today, it is essential to use the AC but the... More 

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Artslvr, Thank you very much for the opportunity to welcome you to San Bernardino. We appreciate your feedback and your business. We will definitely look into the issues you had during your stay and address these with the team. Please accept my most sincere apologies for the experience you had at our hotel. We strive to provide complete satisfaction... More 

Bakersfield, California
1 review
1 of 5 stars Reviewed March 26, 2015

This 4 day experience was the worse I have ever experienced. Hotel going under construction. Had to move rooms after first night, they offered to move my luggage to new room. Luggage was lost for 3 hours upon return to hotel after going to work. Luggage did not arrive until after 8:30 pm. The staff was not very helpful, they... More 

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Gabrielle W, Thank you very much for the opportunity to welcome you to San Bernardino. Please accept my most sincere apologies for the experience you had during your recent stay at our hotel. Your business and satisfaction are important to us and It appears we have fallen short of your expectations. We always strive to provide the best service... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

We stayed while the hotel was under construction and you couldn't even tell! The people at the front desk were more than courteous, the hotel was quiet, and the rooms were nice and clean. I will come back and stay at this hotel again for sure. This was by far the best hotel I've stayed in recently.

Was this review helpful? Yes 1
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Iraqvetesws, Thank you very much for the opportunity to welcome you to San Bernardino and for your kind comments. We always strive for 100% guest satisfaction and even during our renovation our team is working hard to ensure our guests are having an enjoyable stay. I do hope that should your travels bring you back to the area we... More 

2 reviews
5 of 5 stars Reviewed February 9, 2015

I hope Kelly's very nice the front desk is excellent Reyna The housekeeper is excellent I can't say enough about her if I had to raider 1 to 10 she would be at 12 and the engineer I think her name is Maria she's just as good they better keep these two there an asset to this company only problem... More 

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Richard L, Thank you very much for your business and your kind review! We appreciate your feedback very much and are glad your recent visit was a good one. We always strive for 100% guest satisfaction and always looking to get better. I do hope that should your travels bring you back to the area that you will chose... More 

2 reviews
1 of 5 stars Reviewed January 29, 2015

My husband and myself stayed at this hotel in oct.2014 and planned ahead and booked the room with trip advisor. We arrived and checked in fine, went upstairs to a shabby room that would be considered at most 2 stars; I've seen motel 6's better than this hotel. We arrived late in the evening so the next day asked what... More 

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Jasmin3j, Thank you very much for bringing this to my attention. Please accept my most sincere apologies for the service you experienced during your recent stay at our property. Your business and satisfaction are important to us and It appears we have fallen short of your expectations. It is always our policy to treat each guest with the highest... More 

Saint Cloud, Minnesota
Top Contributor
260 reviews 260 reviews
86 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 24, 2015

I found this hotel on Hotwire and got a good deal. Its a little hard to navigate because of some construction going on there. They are currently are just using 1 of the towers. Check in is on the side of the buildings for right now with a makeshift front desk area, I found check in to be speedy and... More 

Was this review helpful? Yes 1
Mark O, Manager at The Hotel San Bernardino, responded to this review

Dear SIOUXFANFOREVER, Thank you very much for choosing The Hotel San Bernardino. I appreciate your kind review and valued feedback regarding your recent stay with us. Thank you for your considerate understanding with our efforts to improve our guests' experiences. I do hope that should your travels bring you back to the area we will have the opportunity to welcome... More 

Ridgecrest, CA
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 8, 2015

This place was first class and I'll be coming back when needed. I needed a place close to Loma Linda hospital and this place was just over a mile. Good places to eat nearby, several within walking distances , just what we needed

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear PJveetwin, Thank you for your valuable feedback and business! We are very happy to hear your stay with us was most enjoyable. We always strive to meet and exceed our guests expectations! I do hope that should your travels bring you back to the area you will once again make The Hotel San Bernardino your home away from home!... More 

2 reviews
5 of 5 stars Reviewed January 4, 2015

Rooms were clean Stagg was nice. Beds we comfy. Showers we hot. I loved it and extended our stay for another 2 nights. TV are modern. Price well worth what we paid for...............////////////luv it Liv it lu cm ot

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Staci S, Thank you very much for choosing The Hotel San Bernardino. Your feedback and kind review are very much appreciated. I am glad you found the hotel to meet all of your travel needs and provided a superior value. It is our goal to provide outstanding service and accommodations that exceeds our guests expectations. Thank you again, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
View from room (1)
Viewed
Room/suite (3)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (6)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (8)
Viewed
Bathroom (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question