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The Hotel San Bernardino

3.5 of 5 285 East Hospitality Lane, San Bernardino, CA 92408-3411 (Formerly Hilton San Bernardino)
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The Hotel San Bernardino
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The Hotel San Bernardino
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224 reviews from our community

Traveler rating
    82
    46
    43
    36
    17
See reviews for
55
29
12
95
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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    (58)
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    (67)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (64)
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1 review
5 of 5 stars Reviewed 2 weeks ago

I hope Kelly's very nice the front desk is excellent Reyna The housekeeper is excellent I can't say enough about her if I had to raider 1 to 10 she would be at 12 and the engineer I think her name is Maria she's just as good they better keep these two there an asset to this company only problem... More 

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 4 weeks ago

My husband and myself stayed at this hotel in oct.2014 and planned ahead and booked the room with trip advisor. We arrived and checked in fine, went upstairs to a shabby room that would be considered at most 2 stars; I've seen motel 6's better than this hotel. We arrived late in the evening so the next day asked what... More 

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Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Jasmin3j, Thank you very much for bringing this to my attention. Please accept my most sincere apologies for the service you experienced during your recent stay at our property. Your business and satisfaction are important to us and It appears we have fallen short of your expectations. It is always our policy to treat each guest with the highest... More 

Saint Cloud, Minnesota
Top Contributor
228 reviews 228 reviews
81 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I found this hotel on Hotwire and got a good deal. Its a little hard to navigate because of some construction going on there. They are currently are just using 1 of the towers. Check in is on the side of the buildings for right now with a makeshift front desk area, I found check in to be speedy and... More 

Was this review helpful? Yes
Mark O, Manager at The Hotel San Bernardino, responded to this review

Dear SIOUXFANFOREVER, Thank you very much for choosing The Hotel San Bernardino. I appreciate your kind review and valued feedback regarding your recent stay with us. Thank you for your considerate understanding with our efforts to improve our guests' experiences. I do hope that should your travels bring you back to the area we will have the opportunity to welcome... More 

Ridgecrest, CA
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

This place was first class and I'll be coming back when needed. I needed a place close to Loma Linda hospital and this place was just over a mile. Good places to eat nearby, several within walking distances , just what we needed

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear PJveetwin, Thank you for your valuable feedback and business! We are very happy to hear your stay with us was most enjoyable. We always strive to meet and exceed our guests expectations! I do hope that should your travels bring you back to the area you will once again make The Hotel San Bernardino your home away from home!... More 

1 review
5 of 5 stars Reviewed January 4, 2015

Rooms were clean Stagg was nice. Beds we comfy. Showers we hot. I loved it and extended our stay for another 2 nights. TV are modern. Price well worth what we paid for...............////////////luv it Liv it lu cm ot

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Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear Staci S, Thank you very much for choosing The Hotel San Bernardino. Your feedback and kind review are very much appreciated. I am glad you found the hotel to meet all of your travel needs and provided a superior value. It is our goal to provide outstanding service and accommodations that exceeds our guests expectations. Thank you again, and... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2014

The hotel is very clean and in excellent condition. Its is excellent value for the price. We got a room which has views of mountains. Has TV, small refrigerator and other common stuff that a 3 star hotel has. Has free wifi.

Was this review helpful? Yes
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear vishnu s, Thank you for the 5 star review of our hotel. I'm thrilled you enjoyed your stay and I will be happy to pass your comments along to the team. We look forward to welcoming you back. Sincerest regards, Mark O'Neal General Manager More 

Sacramento, California
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 22, 2014

The hotel has changed its name since we last had a family affair for my aunt's 85th birthday, seven years ago. I spoke with an employee at the front desk and he said they were soon going to return to the Hilton family as a Doubltree property. The price is right for what exist. The rooms are well maintained, the... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 31, 2014

Nasty front desk manager that was not helpful. Front desk help talking among themselves and not customer service oriented. Inefficient and not organized. Unable to locate materials that were mailed to the hotel. Nasty!!!!!!!! The most unhelpful staff ever

Was this review helpful? Yes
Edwards, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2014

Unless you want to pay for one night, check out, only to have to pay again for another night you didn't stay, do not stay here. Granted, some the staff is friendly but it took me 2 weeks to fight to get the other nightly charge refunded. You're better off staying at the Motel 6 next door.

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

I just spent two weeks at The Hotel while working in the area. The staff was friendly, helpful, welcoming; the chef made some of the best soups I've tasted; the gym was great. The location is ideal for walking to myriad restaurants. There's no 24 hour room service, and a limited dinner menu, but the food was excellent and arrived... More 

Was this review helpful? Yes 2
Mark O, General Manager at The Hotel San Bernardino, responded to this review

Dear wwcodysmom, Thank you for the 5 star review of our hotel. I'm glad you found your accommodations spacious and our food offerings met your expectations. I'm thrilled you enjoyed your stay with us and I will be happy to pass your comments along to the team. We look forward to welcoming you back to The Hotel San Bernardino. Sincerest... More 

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Additional Information about The Hotel San Bernardino

Address: 285 East Hospitality Lane, San Bernardino, CA 92408-3411 (Formerly Hilton San Bernardino)
Phone Number:
Location: United States > California > San Bernardino
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Hotel San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton

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