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La Quinta Inn San Bernardino

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205 East Hospitality Ln, San Bernardino, CA 92408-3411
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1 room 1 adult
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La Quinta Inn San Bernardino
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204 Reviews from our TripAdvisor Community

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Buckeye, Arizona
1 review
2 of 5 stars Reviewed 2 days ago NEW

so I stayed for 3 days 2nights not once did house keep ever come. when I called down to ask for new sheets. the sheets were delivered to us and we were told we had to not only make up our own bed but if we needed he dirty sheets out of our room we had it bring it to... More 

Helpful?
Thank Kelly K
Phoenix, United States
2 of 5 stars Reviewed 2 days ago NEW

I usually stay at La Quinta when on business to California. I have stayed at this hotel chain all over southern California and have come to expect a certain level of quality . This particular hotel was the worst of any that I have stayed at. Usually a decent level of cleanliness and supplies, but not in this hotel. A... More 

Review collected in partnership with La Quinta

Helpful?
Thank Edward C

Travelers are raving about these San Bernardino hotels

Vancouver, British Columbia, Canada
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent 1 night here while travelling from Canada to Mexico. I was shocked to read some of the negative reviews on Trip Advisor. We found the front desk staff (at check in and check out) to be very friendly and efficient. Our room was clean and comfortable. Yes, the hotel is an older style with outside entrances to the... More 

Helpful?
Thank Marjorie C
Danville, California, USA
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel feels more like a motel than anything. Check-in went smooth - the lobby was a bit outdated, but felt clean. No hot breakfast served - just cold items like cereal and bananas. Very disappointed. Room - Old and smelled musty/smoky. Since I was there for only one night, it was not worth the hassle of changing the rooms.... More 

Helpful?
Thank 198kevinc
lq0570gm, Manager at La Quinta Inn San Bernardino, responded to this review

Mr. Kevinc, Thank you for your feedback. I understand that you were not completely satisfied and do apologize for the problems you experienced. Room conditions issues are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest standards and that our guests are 100%... More 

Scottsdale, United States
1 review
2 of 5 stars Reviewed December 16, 2015

First room had odor from roach insecticide and non-working phone. Second room had sewage odor and non-working bathroom light fixture. Third room was clean and everything in working condition but needed updates. The front desk was understanding and did not hesitate to switch my room when I encountered problems.

Review collected in partnership with La Quinta

Helpful?
Thank Alix H
lq0570gm, Manager at La Quinta Inn San Bernardino, responded to this review

Dear Alix H, Thank you for your review, I apologize that your stay did not exceed your expectations. I appreciate you letting us know about the room conditions, I assure you that this has been addressed and corrected. I am glad our front office team was able to relocate you and we appreciate your patience. We take pride in providing... More 

Hamburg, Michigan, United States
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

I will never stay here I'm still trying to get a hold of corporate there. Windows do not lock unless you have the piece of wood in there, then the out side window still opens just not safe, cut wires on the heater exposed and hot. Person on duty wad very rude and not helpful at all!!!#

Helpful?
Thank Jennifer R
lq0570gm, Manager at La Quinta Inn San Bernardino, responded to this review

Dear Jennifer R, Thank you for taking the time to tell us about your experience at La Quinta San Bernardino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our property, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Rancho Mirage, California
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 12, 2015

The whole place needs updating and data ports in the rooms. The lady needs new make-up and a new updated dress is about the only way I can describe the place. The staff I encountered were nice and friendly which is pleasant especially when they have to work in such a dowdy hotel. I've learned that La Quinta's are hit... More 

Review collected in partnership with La Quinta

Helpful?
Thank Desert49rBear
lq0570gm, Manager at La Quinta Inn San Bernardino, responded to this review

Dear Desert49rBear, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the appearance of our property. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Our staff was... More 

Tucson, Arizona
Level Contributor
121 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 10, 2015

Stopped in for one night. The desk clerk was friendly and helpful. The hotel lobby and our room is showing their age. The bathroom ceiling has damage from the floor above, the desk chair side is frayed, and the hotel lobby needed to be cleaned. The room was comfortable and the sheets and towels were soft. One thing to note... More 

Helpful?
Thank Richard H
San Bernardino, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2015

Excellent customer service. Have been coming here for 17 years. It was our home away from home during my cancer treatment. It is convenient to Loma Linda, Redlands, San Bernardino, and surrounding areas. It is located off the I-10.

Review collected in partnership with La Quinta

Helpful?
1 Thank Kenneth G
lq0570gm, Manager at La Quinta Inn San Bernardino, responded to this review

Dear Kenneth, Thank you for choosing La Quinta for your recent visit to San Bernardino. I was delighted to read your review and learn you enjoyed the comforts provided to you. I am glad we gave you Excellent customer service! I have shared this review with the staff. We hope to see you again in the near future. More 

Tahlequah, Oklahoma
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 26, 2015

This hotel was convenient and our stay was a spur of the moment decision. The staff was friendly and helpful and the room was comfortable. I am very particular on cleanliness in the Bathroom. Any hair on the floor or anywhere for that matter grosses me out. This one had a few hairs on the bathroom floor. Have stayed at... More 

Review collected in partnership with La Quinta

Helpful?
1 Thank Queenie599
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