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Residence Inn San Bernardino

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1040 E Harriman Place, San Bernardino, CA 92408
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Residence Inn San Bernardino
Best prices for: 1 room 1 guest
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Ranked #5 of 33 Hotels in San Bernardino
A recent review
4 of 5 stars reviewed 1 week ago
JKCJES Temecula
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68 reviews from our community

Traveler rating
    32
    17
    9
    1
    9
See reviews for
21
11
5
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Temecula
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for about four weeks because of medical treatment at Loma Linda. The location is great, close to Loma Linda and the freeway. Check in was a breeze and the front desk staff were exceptional. Not a lot of things to do around the hotel, but there are plenty of places to eat within walking... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear JKCJES, Thank you for the review, I am glad you were able to take part in some of our wonderful amenities being with us for so long. We may have a small space in our lobby but our breakfast packs a punch! I appreciate your positive feedback about the staff and location, we strive to provide the best service.... More 

Wall Township, New Jersey
Top Contributor
251 reviews 251 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 31, 2014

This is a nice Residence Inn, there is nothing special about the hotel or the area. With that said, it was very clean and quiet, except for the children that have parents that do not know how to properly discipline them and those children used the corridors like they were running the Indy 500.

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi wlbjayhawk, Thank you for taking time to review our hotel. We love that it is quiet but close to many things. I hope your travels bring you back to us soon! Take care, Christine Gottschalk General Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 31, 2014

This Hotel I find it real cozy for the family in winter time, it will get down to the 50's in the worst case during the day. I like this place since its very close to the mountains. Visit OAK GLEN apple orchads its nearby 30min up and have a good time walking in the wilderness with real nice trails... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Thank you Santiagog875 for the great review. I am delighted our hotel was a fit for your needs, and we hope to see you again! Christine Gottschalk General Manager More 

West Hollywood, California
Contributor
20 reviews 20 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 29, 2014

Recently stayed here, and this will be my go to hotel for San Bernardino. Looks as though it was recently renovated. Nice modern decor. Clean property. The Studio King Suites are large, with a nice living area, a bar dining space, full kitchen, large comfy bed and large bathroom area. Very comfortable for overnight or extended stay. The area is... More 

Was this review helpful? Yes
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Thank you for taking the time to review your recent stay with us. As service and quality are our top priority we are delighted to hear you enjoyed your stay with us, and we certainly hope you will chose to stay with us in the future. More 

Orlando, Florida
Top Contributor
102 reviews 102 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed December 7, 2014

From a cool reception and "I'm helping someone else"--who was in the bathroom and once back out, had clearly NOT started their process; to a less than clean room--this is definitely a place you want to have your disinfecting wipes (just take a washcloth and wipe off the handles to see); to mold on the shower curtain; to very soft,... More 

Was this review helpful? Yes
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Dear zoe1mom, We thank you for your feedback as it helps us as a team see what we can improve. I do apologize about your bad experience here at the Residence Inn San Bernardino. We never like for our guest to leave with a not so memorable stay. If you can contact me directly, I would be more than happy... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 21, 2014

This hotel is great. The location is very nice. Only an hour away from LA and 45 minutes from Palm Springs. My room was very clean and had a nice kitchen with a flat-top stove. It was nice to be able to crack the windows at night too. The staff was very nice, especially Megan. Very sweet young lady. My... More 

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Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Dear Mike, Thank you for your feedback. We are very happy you enjoyed your stay and are returning to come stay with us again. I will be sure to share your kind words about Megan and let her know on what a great job she is doing. We hope to see you soon and Happy Holidays! More 

Redlands, California
1 review
5 of 5 stars Reviewed November 21, 2014

We had to stay long term while work was being done at our home. The room was spacious and clean. But what really stood out was the exceptional customer service. Every employee they had went above and beyond to learn and accommodate our needs. I would highly recommend it and would stay here again without hesitation.

Was this review helpful? Yes
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Dear Ms. Kim We thank you for your feedback and your kind words. We will be sure to share them with the team to keep them striving and continue to do there best! We are very happy you enjoyed your stay and if ever in the area again, you stop by and stay again! Happy Holidays! More 

Bolton
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 25, 2014

As part of the Marrott family you expect high standard and you get it. The rooms are spacious with a small fridge and micro wave, very clean and well maintained. The staff are very friendly and helpfull. You get a hot breakfast every morning included. Plenty of eateries locally. Only small indoor pool so not really for a family staying... More 

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Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Thank you for taking the time to give us your feedback, as it helps us strive to continue doing our best! I will be sure to share your kind words with our staff! If ever in the San Bernardino area, we hope to see you in the near future. More 

Moreno Valley, California, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2014

Usually Marriotts are a nice place to stay, but this one has horrible management on staff, the hotel. Was paid for before we checked in but they told us otherwise until we refused to pay again and all of the sudden they found our payment. We purchased a few items from the market and had 2 ice cream bars charged... More 

Was this review helpful? Yes 1
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Thank you for taking the time to let us know how your most recent stay was with us. I do apologize for any issues that you did experience during your stay with us! I understand your frustration with the situation on your credit card being asked for multiple times! I would like for you to contact me directly to further... More 

1 review
3 of 5 stars Reviewed September 29, 2014 via mobile

Upon my arrival I was greeted by a very confused clerk... He had no clue what he was doing. Somehow my reservation wasn't booked? But the gal who was standing next to him, Kellie? Was able to book me right in, she was awesome! Overall the room was ok, looks like minor renovation. The cleaning crew was awesome- I experienced... More 

Was this review helpful? Yes
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Thank you for taking the time to let us know how your stay was here at Residence Inn! Perhaps our clerk was just confused due to there being no reservation in our system. I will speak to him regarding the situation and give the proper coaching that is needed. Thank you for the kind words about our team as well.... More 

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