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Residence Inn San Bernardino

Certificate of Excellence
3.0 of 5
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1040 E Harriman Place, San Bernardino, CA 92408
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Residence Inn San Bernardino
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Ranked #6 of 33 Hotels in San Bernardino
Certificate of Excellence
A recent review
4 of 5 stars Reviewed May 17, 2015
Russ C Nampa, Idaho
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73 Reviews from our TripAdvisor Community

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Traveler rating
    33
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    9
    2
    10
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23
11
5
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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    (73)
  • Mar-May only
    (17)
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Los Angeles, California
1 review
1 of 5 stars Reviewed 2 weeks ago

I checked in to the Marriott Residence Inn on Sunday July 6th. The Hotel looked clean on the outside and as a Platinum Rewards member, I trusted the Marriott brand. The purpose of my stay is for business, and for the area it seemed to be one of the nicer hotels in the area. I had my room cleaned for... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear Steve B. Please accept our apologies for the events that happened with your housekeeping service. We hold ourselves to a high standard of cleanliness and guarantee every linen and mattress is washed and treated as necessary. I do believe we have already spoken in detail about your situation, please feel free to reach out to me directly if you... More 

Redlands, California
1 review
2 of 5 stars Reviewed June 1, 2015

I stayed here recently for about a week and had a horrible experience. The lobby never looks clean and the staff is rude whenever you have a question or a request...they are not friendly and personable like other hotel staffs I have encountered. Also most of the time are in the back room rather than the front desk like they're... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi trf2747, I am sorry to hear you did not enjoy your stay. We strive to provide the best service possible while offering the comforts of home. As you can see from previous reviews our staff usually receives great compliments about their service, I apologize we fell short of your expectations. There is little we can do about the surrounding... More 

Nampa, Idaho
2 reviews
4 of 5 stars Reviewed May 17, 2015

I would have given the Hotel 5 stars except for the last day I was here. The room was well kept and cleaned daily. I really liked the two room concept. Seemed more like an apartment than a hotel room. It's nice to feel at home when you are in a place for more than a few days. The staff... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear Russ C, Thank you for taking the time to share feedback about your recent stay. I am delighted you enjoyed the room layout, the apartment feel is nice, especially when you are here for a long period of time. I do apologize about the phone not getting fixed, our maintenance crew is pretty good about fixing all items that... More 

Calabasas, CA
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed May 6, 2015

This Residence Inn is located in an area of San Bernardino full of Big Box stores, at the intersection of the various versions of the 10 and 15 freeways in the no man's land between LA and Palm Springs. I always feel bad for the out-of-state and country tourists who stay in this area instead of just continuing on to... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi runningpie, Thank you for reviewing our hotel! Your opinion matters and we appreciate all feedback. We do find people stop here as their halfway point to their destination, our quite neighborhood is great for a nice night's sleep. Our gals in the breakfast area work hard, thank you for the kudos I will share them with the team. We... More 

jackson, new jersey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 30, 2015

My husband had to work two days in San Bernardino. We picked this hotel because it had suites (actually I think the hotel is all suites) so it was great to have a separate bedroom with a tv. The Room is neat and packed with everything you need. It was quiet area restaurants and business buildings. The staff was so... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear dominonj, Sounds like our hotel was the perfect fit for you and your husband. I am delighted you had such a great time and were able to enjoy our amenities. We look forward to seeing you next trip! Christine More 

Temecula
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 18, 2015

My wife and I stayed here for about four weeks because of medical treatment at Loma Linda. The location is great, close to Loma Linda and the freeway. Check in was a breeze and the front desk staff were exceptional. Not a lot of things to do around the hotel, but there are plenty of places to eat within walking... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear JKCJES, Thank you for the review, I am glad you were able to take part in some of our wonderful amenities being with us for so long. We may have a small space in our lobby but our breakfast packs a punch! I appreciate your positive feedback about the staff and location, we strive to provide the best service.... More 

Wall Township, New Jersey
Level Contributor
273 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed December 31, 2014

This is a nice Residence Inn, there is nothing special about the hotel or the area. With that said, it was very clean and quiet, except for the children that have parents that do not know how to properly discipline them and those children used the corridors like they were running the Indy 500.

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi wlbjayhawk, Thank you for taking time to review our hotel. We love that it is quiet but close to many things. I hope your travels bring you back to us soon! Take care, Christine Gottschalk General Manager More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 31, 2014

This Hotel I find it real cozy for the family in winter time, it will get down to the 50's in the worst case during the day. I like this place since its very close to the mountains. Visit OAK GLEN apple orchads its nearby 30min up and have a good time walking in the wilderness with real nice trails... More 

Was this review helpful? Yes
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Thank you Santiagog875 for the great review. I am delighted our hotel was a fit for your needs, and we hope to see you again! Christine Gottschalk General Manager More 

West Hollywood, California
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 29, 2014

Recently stayed here, and this will be my go to hotel for San Bernardino. Looks as though it was recently renovated. Nice modern decor. Clean property. The Studio King Suites are large, with a nice living area, a bar dining space, full kitchen, large comfy bed and large bathroom area. Very comfortable for overnight or extended stay. The area is... More 

Was this review helpful? Yes
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Thank you for taking the time to review your recent stay with us. As service and quality are our top priority we are delighted to hear you enjoyed your stay with us, and we certainly hope you will chose to stay with us in the future. More 

Orlando, Florida
Level Contributor
135 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed December 7, 2014

From a cool reception and "I'm helping someone else"--who was in the bathroom and once back out, had clearly NOT started their process; to a less than clean room--this is definitely a place you want to have your disinfecting wipes (just take a washcloth and wipe off the handles to see); to mold on the shower curtain; to very soft,... More 

Was this review helpful? Yes
Audrey T, Manager at Residence Inn San Bernardino, responded to this review

Dear zoe1mom, We thank you for your feedback as it helps us as a team see what we can improve. I do apologize about your bad experience here at the Residence Inn San Bernardino. We never like for our guest to leave with a not so memorable stay. If you can contact me directly, I would be more than happy... More 

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