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Residence Inn San Bernardino

Certificate of Excellence
3.0 of 5
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1040 E Harriman Place, San Bernardino, CA 92408
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1 room 1 adult
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Residence Inn San Bernardino
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78 Reviews from our TripAdvisor Community

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Jacksonville
Level Contributor
3 reviews
5 of 5 stars Reviewed November 29, 2015 via mobile

This hotel had a very friendly staff. The hotel was also very nicely kept. The breakfast they served was delicious. They also had different types of of food on a certain night for the guest. Keep up the good work.

Helpful?
Thank Denise W
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi Denise W, Thank you for sharing your feedback with us! I will share your positive comments with our staff, they strive to provide the best service possible and will be delighted to hear you enjoyed your stay. We hope to see you again in San Bernardino! Christine More 

Fontana, United States
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 7, 2015 via mobile

This hotel sits between Sam's club and Costco which makes it a dream to me. This hotel also offers a grocery service. Which means you tell them what you want in the morning and someone delivers it to your room. There is also a very nice basketball court. The front desk has a basketball available to guests after 9pm. The... More 

Helpful?
Thank Joy B
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi Joy B, Thank you for your feedback, I am delighted you enjoyed the amenities we have to offer and that the surrounding area fit your needs. Please visit us again when your travels bring you to the San Bernardino area! Christine More 

Coeur d'alene idaho
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 31, 2015

From the first phone call to the last day checkout, the staff were friendly and always smiling. The whole staff passes you and will greet you. the social hours were fun and a way to meet people from all over. I just can't say enough about the staff. The hotel is clean with kitchen units for long stay as mine... More 

Helpful?
Thank Brendida
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Thank you for the great review Brenda. It was such a pleasure to have met you and your husband. We appreciate all you did for our staff, and for going out of your way to decorate our lobby. We miss seeing you everyday, and we hope you've settled back in at home! More 

sac delta
Level Contributor
118 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed October 5, 2015

Traveled on business to southern California and stayed at this hotel. Have stayed at Marriott residence inn before and have always enjoyed it. Staff was nice and helpful. Room was clean and taken care of. Breakfast was good and hot. Very busy that morning.

Helpful?
Thank tlcroses
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear tlcroses, Thank you for sharing your feedback with the tripadvisor community! I am thrilled to hear you enjoyed your stay and we hope to see you on your next business trip! Christine More 

Gloucester, United Kingdom
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed September 11, 2015 via mobile

Stayed here to put me I a good position to visit some of Route 66. For the money I wasn't expecting much. But the room was nice, it was clean and a good size. The staff were very friendly, and helped me out when I locked myself out of my room in my PJs We had a 2 bedroom suite... More 

Helpful?
Thank Pashie78
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear Pashie78, Thank you for taking the time to share your thoughts on Trip Advisor. I am delighted you enjoyed your stay, and that the two bedroom was spacious and the staff was helpful. We hope to see you again when your travel's bring you to San Bernardino! Christine More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 13, 2015

I checked in to the Marriott Residence Inn on Sunday July 6th. The Hotel looked clean on the outside and as a Platinum Rewards member, I trusted the Marriott brand. The purpose of my stay is for business, and for the area it seemed to be one of the nicer hotels in the area. I had my room cleaned for... More 

Helpful?
2 Thank Steve B
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear Steve B. Please accept our apologies for the events that happened with your housekeeping service. We hold ourselves to a high standard of cleanliness and guarantee every linen and mattress is washed and treated as necessary. I do believe we have already spoken in detail about your situation, please feel free to reach out to me directly if you... More 

Redlands, California
1 review
2 of 5 stars Reviewed May 31, 2015

I stayed here recently for about a week and had a horrible experience. The lobby never looks clean and the staff is rude whenever you have a question or a request...they are not friendly and personable like other hotel staffs I have encountered. Also most of the time are in the back room rather than the front desk like they're... More 

Helpful?
Thank trf2747
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi trf2747, I am sorry to hear you did not enjoy your stay. We strive to provide the best service possible while offering the comforts of home. As you can see from previous reviews our staff usually receives great compliments about their service, I apologize we fell short of your expectations. There is little we can do about the surrounding... More 

Nampa, Idaho
2 reviews
4 of 5 stars Reviewed May 17, 2015

I would have given the Hotel 5 stars except for the last day I was here. The room was well kept and cleaned daily. I really liked the two room concept. Seemed more like an apartment than a hotel room. It's nice to feel at home when you are in a place for more than a few days. The staff... More 

Helpful?
Thank Russ C
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear Russ C, Thank you for taking the time to share feedback about your recent stay. I am delighted you enjoyed the room layout, the apartment feel is nice, especially when you are here for a long period of time. I do apologize about the phone not getting fixed, our maintenance crew is pretty good about fixing all items that... More 

Calabasas, CA
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed May 5, 2015

This Residence Inn is located in an area of San Bernardino full of Big Box stores, at the intersection of the various versions of the 10 and 15 freeways in the no man's land between LA and Palm Springs. I always feel bad for the out-of-state and country tourists who stay in this area instead of just continuing on to... More 

Helpful?
Thank runningpie
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Hi runningpie, Thank you for reviewing our hotel! Your opinion matters and we appreciate all feedback. We do find people stop here as their halfway point to their destination, our quite neighborhood is great for a nice night's sleep. Our gals in the breakfast area work hard, thank you for the kudos I will share them with the team. We... More 

jackson, new jersey
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 30, 2015

My husband had to work two days in San Bernardino. We picked this hotel because it had suites (actually I think the hotel is all suites) so it was great to have a separate bedroom with a tv. The Room is neat and packed with everything you need. It was quiet area restaurants and business buildings. The staff was so... More 

Helpful?
1 Thank dominonj
Christine G, General Manager at Residence Inn San Bernardino, responded to this review

Dear dominonj, Sounds like our hotel was the perfect fit for you and your husband. I am delighted you had such a great time and were able to enjoy our amenities. We look forward to seeing you next trip! Christine More 

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