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Hilton Garden Inn San Bernardino

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1755 S. Waterman Avenue, San Bernardino, CA 92408
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Hilton Garden Inn San Bernardino
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Hilton Garden Inn San Bernardino
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319 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the first time i hadbeen to America x only went as my son got sick so got sent over there x this was the hotel i stayed in. What a shock i got when i arrived, couldn't believe i was stopping in such a posh hotel. The staff was very friendly x always spoke to you when they... More 

Was this review helpful? Yes 1
Palmdale, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent service, very helpful front desk, very clean, room was in great condition, beds were comfy, the food at the restaurant was good, bar service was great, lobby inviting and warm, pool and spa was clean and warm

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Douglas B, Guest Relations Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your five star review! We are delighted to hear you enjoyed our amenities. If you are ever in the area, we hope you choose us for your accommodations once again. Emmeline F. Guest Service Agent More 

San Diego, California
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Upon check in, the grounds, lobby area….very nice. Good location right off the freeway and plenty of places to eat around. Elizabeth (front desk) was nice and accommodating. She even helped us get the best rate at the last minute which was nice. She kept getting interrupted while trying to help us…they might want to consider two people at the... More 

Was this review helpful? Yes 1
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for taking the time out of your day to give us your feedback. Elizabeth is most grateful for your kind words as are we here at The Hilton Garden Inn San Bernardino. We apologize for any inconveniences you may have experienced while at our property. We take every response into consideration and wanted to once again... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I rarely leave a review, but the level of service I received inspired me to leave one for the Hilton Garden Inn in San Bernardino. Every single person that helped us - from the night desk manager who checked us in at midnight, to the friendly and caring waitress Valerie who served me and my 16-year-old son at breakfast, to... More 

Was this review helpful? Yes 1
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your five star review! We are pleased to hear we surpassed your expectations. One of our main goals is to make sure you feel at home. Comfort and hospitality is our specialty. Valerie gives her thanks for your kind words, as do all of us here at The Hilton Garden Inn San Bernardino. If you... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel for our sons graduation from University of Redlands. The quality of the hotel was very nice and the staff was exceptionally friendly and helpful. The drive from the university was only about 15 minutes. The area around the hotel seemed nice/safe as the hotel is located near a corporate business park.

Review collected in partnership with Hilton Garden Inn

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Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your five star review! We appreciate your feedback and are delighted to hear we have met your expectations. If you are ever in the area, we hope you choose us for your accommodations. Congratulations to your Alumnus! More 

1 review
4 of 5 stars Reviewed 5 weeks ago

The rooms are clean, the employees are most friendly and helpful and the free internet is also available. The breakfast and dining room are very modest food-wise. May not appeal to most business travelers but the accommodations are nice, clean and quiet. Not a Hilton Hotel...its big sister.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your review! We appreciate you taking the time out of your day to give us your feedback. If you are ever in the area, we hope you choose us for your accommodations. Douglas B Front Desk Manager More 

Seattle, Washington
Top Contributor
284 reviews 284 reviews
61 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed April 13, 2015

A great spot to spend the night or a week. Excellent room, full service restaurant and bar, plus a great pool and jacuzzi! I have stayed in several Hilton garden inn's, but this has been the best by far. Well worth the price and freeway close as well as near L.L.U. Campus. Definitely would stay here again!

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your five star review! We love to hear our property has met your expectations. If you are ever in the area, we hope you choose us for your accommodations. Wishing you Happy Travels! More 

Fort Collins, Colorado
Top Contributor
179 reviews 179 reviews
28 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed April 11, 2015

This is our third stay in as many years, and it is our "go to" place to stay when in the area. If you book ahead, the rates are decent for what you get. The customer service ethic at this property is superior, they will go out of their way --- the first night we had someone who left their... More 

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your review! We are glad to read you are a recurring guest. Juan and Mala give thanks for your kind words and we all hope to see you soon! As for the troubling AC unit, we are pleased to inform you that it has since been taken care of. It is up and running and... More 

Arizona, United States
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 4, 2015

Just needed a place to sleep for 1 night on our way to Yosemite and found the Hilton Garden Inn on Google Maps. It was convenient, easy to find, bright & clean. The staff made the difference. They were very personable, made great eye contact and seemed genuinely pleased to interact with us their guest. Emmeline went above & beyond... More 

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you so much for your review! We truly hope you had a great time on your trip. I am delighted to hear I was of service. Our main goal is to make sure you feel at home when visiting the Hilton Garden Inn San Bernardino, and hearing I made a difference is truly an accomplishment. We appreciate your feedback... More 

1 review
5 of 5 stars Reviewed March 30, 2015

The Hilton Garden Inn in San Bernardino, CA is a delight. The staff is gracious and welcoming and the accommodations are comfortable and clean. The rooms are quiet and peaceful. I became ill during my visit and needed to stay an extra night and the front desk went out of their way to have my same room ready.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for your outstanding review. I am pleased to hear that our staff went above and beyond to guarantee your satisfaction. The next time you are in the area, we hope you choose us for your hotel accommodations . Take Care Douglas B. More 

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