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Hilton Garden Inn San Bernardino

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1755 S. Waterman Avenue, San Bernardino, CA 92408
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Hilton Garden Inn San Bernardino
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Hilton Garden Inn San Bernardino
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311 reviews from our community

Traveler rating
    204
    76
    21
    4
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • All months
    (311)
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    (94)
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1 review
5 of 5 stars Reviewed yesterday NEW

The Hilton Garden Inn in San Bernardino, CA is a delight. The staff is gracious and welcoming and the accommodations are comfortable and clean. The rooms are quiet and peaceful. I became ill during my visit and needed to stay an extra night and the front desk went out of their way to have my same room ready.

Review collected in partnership with Hilton Garden Inn

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WOODLAND HILLS, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stay here every year for the past 4 yrs. We come into town for the Nascar races. Always happy with the hotel and the great staff. clean rooms, great staff, and very nice curb appeal and beautiful lobby.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for your 5 star review. We appreciate you taking the time to give us feedback on your stay. All the staff here at the Hilton Garden Inn San Bernardino hopes you enjoyed your time at hotel and hope you had a great time at the races. We cannot wait to see you back next year. Take Care Douglas... More 

Orange
2 reviews
5 of 5 stars Reviewed 1 week ago

HGI is a brand that gives quality, dependable results. I am a Diamond member and stay at a number of Hilton properties. The HGI San Bernardino does an excellent job. I especially appreciate how cheerful and helpful their staff are.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for your review of the Hilton Garden Inn San Bernardino. We truly appreciate your brand loyalty and hope there are many more happy stays in your future.The staff here always strives to be helpful and cheerful, we are glad you noticed. Happy Traveling Douglas B. More 

Mentone, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel to do some photos for a client as a gift to her husband. Upon check-in, the suite we reserved had VERY small walking room around the bed, which is what we needed for the photos. The staff immediately accommodated the need to change rooms and within 10 min we were in a normal room with much... More 

Review collected in partnership with Hilton Garden Inn

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Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for your outstanding review. We truly appreciate you taking the time to give us feedback. I am glad our staff was able to accommodate your needs and hope the photo shoot turned out great! Our front desk strives to inform the guest of all of our many amenities, it is noted that we need to insure that this... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

GREAT spot. We love this hotel....SOOOO contemporary, new, comfortable bed and linens, huge TV screen, unbelievably helpful staff --- consistently over the past 5 years we have been impressed by the entire staff. I am fussy about things like color, decor, art, clean hugs, size of room and bathroom. We go out of way to stay at this particular HGI.

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for taking the time to review your stay at the Hilton Garden Inn San Bernardino. I'm glad to hear that our hotel continually meets and exceeds your expectations. I hope you continue to return for years to come. A Very Kind Thanks, Douglas B More 

Orlando, Florida
Top Contributor
102 reviews 102 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here several times over the past few months and have been pleased with the staff--Oscar is great! The rooms have been extremely clean and beds very comfy. The breakfast is complete and the dinners in the evenings have been nice when we chose this option.

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for reviewing the Hilton Garden Inn San Bernardino. I'm pleased you enjoyed our professional staff and convenient breakfast and lunch services. We look forward to another great visit. Kind thanks, Douglas B. More 

Sacramento, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We were here for a wedding and there were many of us. We felt very welcomed and appreciated. The staff greet you with big genuine smiles. I would definitely stay at this hotel again if I were in the area. The rooms are clean, beds are adjustable and very comfortable. I slept like a baby and usually it takes me... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for taking the time to review the Hilton Garden Inn San Bernardino. I'm pleased you found our Garden Sleep System bed very comfortable and relaxing. We look forward to the next time you visit the area. Kind thanks, Douglas Bender More 

Napa, California
Top Contributor
102 reviews 102 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A lovely luxurious spacious room with new looking furnishings and wi- fi and a bathroom with the latest fixtures including a glass enclosed shower unit. Staff were welcoming and helpful for internet access and showing where the fitness center, swimming pool, and business centers were located. The breakfast was served off the lobby and had a wide variety of selections... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for your outstanding review of the Hilton Garden Inn San Bernardino. I'm pleased to hear that you enjoyed our helpful staff and the many amentities we have to offer. Come see us again soon! Happy Traveling Douglas B More 

north hollywood, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

rude front desk, did not get the rooms as I requested even after making a special request. They did not offer me any solutions to the fact that I had reserved connecting rooms and told me they would try to get us close. Right!! When the man behind got mad that they were taking so long to check me in.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for taking the time to give your feedback of your check in. I apolgize that we were unable to meet the standard of service you deserve when staying at the Hilton Garden Inn. If you are ever in the area again I hope you will give us another chance to show you the true service we provide here... More 

Sioux City, Iowa
Top Contributor
90 reviews 90 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel! Nice rooms. Cant say enough about the customer service. If i requested something the staff handled it. The hotel was clean. Will stay here again for sure if i am in the area. If you want great service at a reasonable price make your reservation to stay here

Was this review helpful? Yes
Douglas B, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for your five star review! We are glad you enjoyed our wonderful staff. We strive to provide world class service, we are glad you noticed! We hope you will remember the Hilton Garden Inn San Bernardino on your next trip to the area. Kind Thanks Douglas B More 

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