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Hilton Garden Inn San Bernardino

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1755 S. Waterman Avenue, San Bernardino, CA 92408
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Hilton Garden Inn San Bernardino
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344 Reviews from our TripAdvisor Community

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Traveler rating
    218
    91
    22
    4
    9
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149
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (105)
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  • Sep-Nov only
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  • Dec-Feb only
    (63)
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San Bernardino, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was a great hotel to stay at. Customer service was wonderful, very freindly and helpful. Rooms were good. Beds were great. Very clean.The food was great. Great place to stay. We will be back to stay at this hotel.

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San Diego, California
5 of 5 stars Reviewed 3 days ago NEW

The breakfast girls were awesome. They were so caring and treated me and my family exceptionally. They really made my stay rememorable. Please give them a big thank you! I look forward to the next time i come to San Bernardino, i know where im coming.

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Beltsville, MD, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel is very attractive, offers nice amenities (bar, restaurant, fitness center, fruit-infused water in the lobby), but the HVAC was not acceptable. Specifically, if I turned the temperature higher than 65, the heat would come on. The system would not allow me to set and maintain a comfortable temperature. Other than that, I enjoyed my stay.

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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel staff was extremely accomadating. I was able to check in early which really helped me get ready for the wedding. I wish breakfast was included, but it was delicious. The breakfast waitresses was awesome!

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upland
5 of 5 stars Reviewed 1 week ago

I stayed for business for 4 nights and the stay was great all around. The front desk was always helpful. Housekeeping was always on top of things. Had a good time at the bar, great service and great food. Thank you!

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Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall, I would say this property is above average. The staff was nice and friendly. The service in the hotel bar was good and the food was also tasty. The room was clean as were the linens and towels. I did not understand the "choose your snooze" option on the bed. It was either broken or a not so great... More 

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Buena Park, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, beautifully decorated, the bar was clean and fun, the pool was clean and had plenty of chairs, the room were clean and the bedding was perfect, the bathrooms were clean and had plenty of counter space, the staff were very kind and helpfull and the location was perfect.

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San Bernardino, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I have stayed over 60+ nights at this hotel alone for business travel. The staff is very friendly and they will do whatever they can to accommodate you. The breakfast service is great and the fitness center is adequate to get a great workout in. It's proximity to the highway makes it very accessible to other areas.

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Maricopa, Arizona
Level Contributor
434 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived here on June 07, 2015 for one night. Check in was easy and the room with two beds was clean. There were no issues experienced during our stay. Everyone was quiet as we has a peaceful night sleeping. I would stay here again if in the area.

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California
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This was my second stay at this property from one week ago. Checked into room 436 and immediately after getting to the 4th floor, the housekeeping supervisor asks another housekeeper if we were the same people from last week. Then after getting into the room, I discovered I needed more towels and when I asked the housekeeper for them, the... More 

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Douglas B, Guest Relations Manager at Hilton Garden Inn San Bernardino, responded to this review

Thank you for leaving feedback about your stay. I am sorry we failed to provide you with the service that we promise here at the Hilton Garden Inn San Bernardino. As our Hilton Garden Inn Promise says "We promise to do whatever it takes to ensure you're satisfied, or you don't pay. You can count on us," your room was... More 

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