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Residence Inn Salinas

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17215 El Rancho Way, Salinas, CA 93907
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Residence Inn Salinas
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Residence Inn Salinas
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174 reviews from our community

Traveler rating
    76
    59
    26
    11
    2
See reviews for
64
44
5
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (174)
  • Mar-May only
    (34)
  • Jun-Aug only
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    (26)
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Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

I'm happy to write this review. I am pleased with the service overall and more importantly the staff customer service. The hotel main manager has exuded nothing but kindness,understanding,a warm welcome and such great Professionalism which is the most noticeable and important thing, and made me feel comfortable. Housekeeping staff: outstanding AND thoughtful. They provide anything you need or assume... More 

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Nipomo, California
Top Contributor
121 reviews 121 reviews
51 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

I got lost when I arrived since there are two Marriott's right next to each other and I didn't know which one I had a reservation for, so went to the wrong one. THAT was my only issue. When I checked in Brittany helped me and she was excellent. For the first time EVER traveling I got a call a... More 

Was this review helpful? Yes 1
Reston, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here on trip from Sacramento to take Route 1 south to LA. It was a descent enough room but the hotel staff were not as professional and helpful as many other Residence Inn locations at which I have stayed. I might stay here again as the bed was comfortable and the breakfast was plentiful. Kitchen in room was great... More 

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Pleasanton
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Major problems 1. soundproofing from both outside and the corridor is non-existent. People out talking in the courtyard sounded like they were in my bedroom and I was on 2nd floor! 2. some of the plates/bowls in the cupboard were sticky and dirty 3. bed way too soft. Had sore back both nights. Very uncomfortable. Minor problems 1. what looked... More 

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DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear, NeverInOnePlace, Thank you so much for your candid review of our hotel. I am deeply sorry for the shortfalls during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to... More 

Freetown, Indiana
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2015

I travel for business and stay in a hotel more than I stay at my own house. This hotel is great. Just a quick 20 min drive from Monterey. This hotel is clean, quiet, and the staff is absolutely wonderful. Highly recommend!!!

Was this review helpful? Yes 1
Bakersfield, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

My Mother and I have stayed her many times, and we have always been treated like family by the staff. Strengths- 1. Great Breakfasts-THe best that i have ever had at any hotel. 2. Big TV in Lobby, and folks are pretty good about sharing control of, if you ask nicely. 3. the Desk Staff knows the area well, and... More 

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chicago
Top Contributor
341 reviews 341 reviews
50 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed January 23, 2015

We needed a stop after a long drive from Palm Springs. We are loyal gold Marriott members and picked this stop accordingly. Check in was pleasant and we thought the building and interior was well maintained. No problem with the room - adequate for our 1night stay

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DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear jfadds, Thank you for taking the time to express your thoughts and concerns. All our staff were so pleased to read your comments, our whole team are really proud of our hotel and pride themselves on their customer service levels and it is always rewarding to see our guests recognizing this. Your comments are highly valuable to us and... More 

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 30, 2014

Not sure where to start with all the disappointment. The hotel hasn't had an update since the 80's - employees smoke by the side door we went in and out of and got to walk thru it - only 1 of the 3 washing machines was working, and I'm pretty sure it's never been cleaned. Our room was in major... More 

Was this review helpful? Yes 2
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear Solshn, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. My deepest apologies as it appears we fell below yours as well as our own expectations. We have addressed your concerns and I assure you that the feedback of our hotel will be reviewed and most certainly... More 

Florida
Top Contributor
82 reviews 82 reviews
42 hotel reviews
290 helpful votes 290 helpful votes
4 of 5 stars Reviewed November 28, 2014

The hotel is conveniently located to shopping and restaurants and the staff was very friendly and efficient. Checkin was smooth and rewards upgrade given. The grounds are well maintained and the interior of the hotel was also clean and well maintained. Carpets were worn, the kitchen was modern, housekeeping for the room was as good as it could be, and... More 

Was this review helpful? Yes 1
San Francisco, California
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 24, 2014

Certainly this Residence Inn property appears very nice from its exterior. Our two bedroom/two bathroom unit was also updated and had a nice decor. The space and rate were excellent for our family of four as we could stay in one unit yet have the amenities of two full rooms including a kitchen and living space. The lobby had coffee... More 

Was this review helpful? Yes 1
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear SF2015, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, we’re sorry we fell below your expectation regarding the various areas some which can be controlled and other areas we will take feedback for improvements. I assure you that the feedback of our hotel will be... More 

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