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Residence Inn Salinas

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17215 El Rancho Way, Salinas, CA 93907
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Residence Inn Salinas
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Residence Inn Salinas
Residence Inn Salinas
Residence Inn Salinas
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176 reviews from our community

Traveler rating
    77
    59
    26
    11
    3
See reviews for
65
44
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (176)
  • Mar-May only
    (36)
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    (56)
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    (58)
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    (26)
All months
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Never seen such a bad Marriott Group hotel. Booked for four persons. One bed, one sofa bed with very old mattress. We had to make this sofa bed ourselves, there was no cover, no pillow and only two sets of towels. We could change the room. Only the mattress was a little better, the rest not. The pool was very... More 

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Tacoma, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

From the moment you walk in, the front desk welcomes you with a warm smile and makes you feel like you’re walking into your own house. The front reception area along with the rest of the hotel was clean and presentable at all times. The professionalism from the staff is beyond impressive! The room was clean, fresh and inviting. At... More 

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Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm happy to write this review. I am pleased with the service overall and more importantly the staff customer service. The hotel main manager has exuded nothing but kindness,understanding,a warm welcome and such great Professionalism which is the most noticeable and important thing, and made me feel comfortable. Housekeeping staff: outstanding AND thoughtful. They provide anything you need or assume... More 

Was this review helpful? Yes 1
Nipomo, California
Top Contributor
121 reviews 121 reviews
51 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I got lost when I arrived since there are two Marriott's right next to each other and I didn't know which one I had a reservation for, so went to the wrong one. THAT was my only issue. When I checked in Brittany helped me and she was excellent. For the first time EVER traveling I got a call a... More 

Was this review helpful? Yes 1
Reston, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 12, 2015

Stayed here on trip from Sacramento to take Route 1 south to LA. It was a descent enough room but the hotel staff were not as professional and helpful as many other Residence Inn locations at which I have stayed. I might stay here again as the bed was comfortable and the breakfast was plentiful. Kitchen in room was great... More 

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Pleasanton
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed February 24, 2015

Major problems 1. soundproofing from both outside and the corridor is non-existent. People out talking in the courtyard sounded like they were in my bedroom and I was on 2nd floor! 2. some of the plates/bowls in the cupboard were sticky and dirty 3. bed way too soft. Had sore back both nights. Very uncomfortable. Minor problems 1. what looked... More 

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DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear, NeverInOnePlace, Thank you so much for your candid review of our hotel. I am deeply sorry for the shortfalls during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to... More 

Freetown, Indiana
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2015

I travel for business and stay in a hotel more than I stay at my own house. This hotel is great. Just a quick 20 min drive from Monterey. This hotel is clean, quiet, and the staff is absolutely wonderful. Highly recommend!!!

Was this review helpful? Yes 1
Bakersfield, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

My Mother and I have stayed her many times, and we have always been treated like family by the staff. Strengths- 1. Great Breakfasts-THe best that i have ever had at any hotel. 2. Big TV in Lobby, and folks are pretty good about sharing control of, if you ask nicely. 3. the Desk Staff knows the area well, and... More 

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chicago
Top Contributor
397 reviews 397 reviews
58 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed January 23, 2015

We needed a stop after a long drive from Palm Springs. We are loyal gold Marriott members and picked this stop accordingly. Check in was pleasant and we thought the building and interior was well maintained. No problem with the room - adequate for our 1night stay

Was this review helpful? Yes
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear jfadds, Thank you for taking the time to express your thoughts and concerns. All our staff were so pleased to read your comments, our whole team are really proud of our hotel and pride themselves on their customer service levels and it is always rewarding to see our guests recognizing this. Your comments are highly valuable to us and... More 

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 30, 2014

Not sure where to start with all the disappointment. The hotel hasn't had an update since the 80's - employees smoke by the side door we went in and out of and got to walk thru it - only 1 of the 3 washing machines was working, and I'm pretty sure it's never been cleaned. Our room was in major... More 

Was this review helpful? Yes 2
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review

Dear Solshn, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. My deepest apologies as it appears we fell below yours as well as our own expectations. We have addressed your concerns and I assure you that the feedback of our hotel will be reviewed and most certainly... More 

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