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Courtyard by Marriott Salinas Monterey

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17225 El Rancho Way, Salinas, CA 93907
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1 room 1 adult
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Courtyard by Marriott Salinas Monterey
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141 Reviews from our TripAdvisor Community

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Mozambique
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We reserved 2 rooms, one of which was a suite for our son, dil and grandchildren to stay in. We arrived at nearly 9 p.m with tired kids. The front desk staff was extremely friendly and welcoming and told us the crib we requested was in the room. However, when we got to the rooms the suite didn't have any... More 

Helpful?
Thank intnltraveler
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Valued Guest, We appreciate your feedback and have reviewed the concerns that were brought forth regarding the crib not having bedding as well as the sofa bed. I do want to sincerely apologize. We encourage all guests to share their experience with us during their stay so that we can properly correct any situations that arise. Once again I... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016

After three months of stay can say this was one of the best experiences I've had. Room was kept clean and always accommodated my needs. The self serve breakfast was always fresh. Very quiet space. Close to Salinas businesses and about 1/2 drive to the beaches. Recommend for business travel.

Helpful?
Thank Linda Diane T
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Linda , Thank you again for rating your current stay at the Courtyard Marriott in Salinas. We appriciate all your positive feedback and will share this with our staff. Thank you again for chosing the Marriott for your travels. Sincerely, Tasia Burnett Operations Manager More 

Thousand Oaks, California, United States
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed December 8, 2015

My husband and I recently stayed here for 3 nights while in town for work. Having stayed at other very nice Courtyards we weren't worried about the quality. The first thing that put us off (although minor and not worth mentioning by itself) was when we were checking in (which took quite awhile) the gal at the front counter kept... More 

Helpful?
1 Thank Marianne S
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the Courtyard Salinas Monterey with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to... More 

Maine
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 3, 2015

We are Marriott members and made reservations online a month in advance. We arrived and went to our two side by side rooms, because we had teenagers staying in one room. The first room was fairly clean and smelled fine. The second room had crumbs on the bed and pubic hair on the sheets. We politely called the front desk... More 

Helpful?
2 Thank fawna87
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Valued Guest, I appreciate you taking the time to comment about your recent stay at our hotel. Providing excellent customer service and a comfortable stay are some of the things we pride ourselves in. I am very sorry to hear that your stay with us was not a memorable stay, please except my sincere apology. Your feedback is very... More 

Saint Joseph, Missouri
Level Contributor
270 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed November 17, 2015

I have stayed at this property several times now when visiting Salinas. Always met by friendly, courtious, helpful staff at the front desk who make the check in process a breeze. This hotel is clean and in an area that is close to shopping and restaurants. Rooms are good sized and have everything you need. Beds offer a great nights... More 

Helpful?
1 Thank Ge0rgetravels
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Valued Guest, Thank you so much for this wonderful review. I am so glad you enjoyed your stay with us, please think of us next time you visit Salinas. We look forward to seeing you soon! Thank you! Lisa Nehal Assistant General Manager More 

Sacramento, California
1 review
5 of 5 stars Reviewed November 16, 2015

I travel a lot and have been to different hotels every week and never have I experience the best service ever. From checking in with a young lady I think it was Jacky she was such a delight she played with my daughter and son and made my family feel like her own, she asked over and over if we... More 

Helpful?
Thank Laura J
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Thank you for sharing your experience at the Courtyard Salinas Monterey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for... More 

Culpeper, Virginia
Level Contributor
153 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed October 29, 2015 via mobile

We had been staying at the Laurel Inn and after a sleepless night, we relocated to the Marriott. Our room was comfortable, quiet, and clean. It shares a property with a Marriott Residence Inn. Breakfast is not included, but can be purchased. I recommend the Black Bear Restaurant across the street. Very good food. My only complaint is that our... More 

Helpful?
Thank Scriptspring
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Thank you for sharing your experience at the Courtyard Salinas Monterey With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you... More 

Winter Springs, Florida
Level Contributor
308 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 554 helpful votes
2 of 5 stars Reviewed October 24, 2015 via mobile

Maybe someday I will be able to give an accurate review of an actual stay at this hotel. I had a room reserved for several weeks prior to my arrival. I arrived late at night (around 11:45) after traveling from the East Coast and driving down from San Jose. I was very disappointed upon arriving and unloading my stuff from... More 

Helpful?
Thank REVoigt
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Voigt, We appreciate your feedback and have reviewed the concerns that were brought forth, shared with the staff and have made some changes in our systems to better ensure we meet our guest experience, product standards and the service levels. We encourage all of our guests to share the experience with us during their stay so that we can... More 

Sonora, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 13, 2015

This is by far the best place you will find in Salinas. It is right off the Highway. Safe area. You dont need to worry about your vehicle. Great customer service. Heated indoor pool (kid favorite). Nice little outdoor patio. Great beds!! Very comfortable. I would not venture anywhere else into Salinas to find a place. This is the only... More 

Helpful?
Thank madifae12
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Thank you so much for your feedback. I'm so pleased to hear how much you enjoy our hotel, and that we are your top choice when visiting Salinas. I will share your kind words with the rest of the staff. Thank you for your continued loyalty. We look forward to seeing you the next time you are in the Salinas... More 

Bournemouth, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 6, 2015

We were warmly welcomed and given a spacious room. Housekeeping had done a fab job and all was clean and fresh. Room facilities were very good and we had everything we needed. We ate in and Dante was particularly helpful in showing us what was on offer in the restaurant. Dante went out of his way to make us feel... More 

Helpful?
Thank Sue R
Lisa N, Manager at Courtyard by Marriott Salinas Monterey, responded to this review

Dear Valued Marriott Guest, Thank you so much for staying with the Courtyard by Marriott, Salinas/Monterey. I am so glad your stay with us was memoriable. Please think of us next time you're in the Salinas/Monterey area. Once again, thank you for you're wonderful feed, we will definitely be sharing this with our team! We look forward to seeing you... More 

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