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Extended Stay America - Sacramento - Arden Way

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2100 Harvard Street, Sacramento, CA 95815
Extended Stay America - Sacramento - Arden Way
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Ranked #57 of 84 Hotels in Sacramento
A recent review
5 of 5 stars Reviewed January 10, 2015
MLS45SanAngelo San Antonio, Texas
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66 reviews from our community

Traveler rating
    18
    17
    11
    10
    10
See reviews for
7
11
10
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (66)
  • Mar-May only
    (16)
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    (20)
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    (16)
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    (14)
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 14, 2015

This Hotel was THE WORST EVER !! I have had better rooms at Motel 6 This place didn't even have an ICE MACHINE !! Or ANY of the Amenities that was included in the room which was FILTHY upon arrival due to its location which is in the GHETTO of Sacramento. NEVER AGAIN coming here !!

Was this review helpful? Yes 2
Ceres, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

Room was not very clean. My wife and I went to the store and bought some Clorox wipes to clean the room for our stay. Went to front desk to get a coffee pot and it was not clean. traffic noise was off the hook, Door to the room had at least a Half inch crack, letting all the noise... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Jeff - Thank you for taking the time to write a review of your stay. I apologize for the incident that happened during your stay. Should there be any issues or if you feel uncomfortable with a room that was not up to par, please inform us immediately so we can provide you with a better stay. We strive to... More 

Sutter Creek, California
Contributor
20 reviews 20 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 29, 2015

We were forced to stay here because everything else was booked. An appointment necessitated the overnight stay. The traffic noise was very bad. No ice machines, was told that "due to sanitation laws" they couldn't have one, nothing supplied in the kitchenette, had to ask for addtional wash clothes as they only supply one. Some sort of fight took place... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Carolein - Thank you for taking the time to write a review of your stay. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at our job. For future reference, we do have ice trays provided in our refrigerators. The... More 

San Antonio, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 10, 2015

Room was clean and comfortable. At first I didn't think I was going to like the bed but I got five goods nights sleep so it worked fine. Exterior was very nice and well maintained. Area was quite and convenient to 1-80 and lots of choices for restaurant, shopping, and business services.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for sharing your experience with us. We are so happy to hear that you enjoyed your clean, comfortable room and our convenient location. We would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

Castle Rock, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 7, 2015

This hotel is awful!! Small rooms, unclean, no amenities. When I went to the lobby to ask if it was safe to go jog, I was told to go back to my room and lock the door. "We are in the ghetto and it is unsafe for you to be out unless it's daylight" was what the front desks response... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies that you did not feel safe staying with us. I will be working with my security staff to ensure that we are better monitoring our hotel and area to ensure our guests' safety in the future, as safety and comfort is very important... More 

Sacramento, California
1 review
3 of 5 stars Reviewed December 28, 2014

Clean room, with a little kitchen. Free WiFi code given at check in. Arden Fair Mall is right down the street. Quiet at night, didn't hear the traffic. On the go Breakfast in the morning. Main TV channels, WiFi, laundry with vending machine (soda and snacks), and kitchen in room.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you have enjoyed your stay and the amenities we offer. The staff and I are proud to read that we were able to provide you with a clean, quiet room that was to your liking. Thank you again for your review.... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 27, 2014

Booked a room for 3nights...I regret this descion room had large masses of dog hair on carpet , piles of trash ,running over &it smelled. Staff must had not clean but main issue is that they gave me keys to a dirty room.Staff was not friendly & When I walked in I was disgusted & ,to make matters worse mangement... More 

Was this review helpful? Yes 3
Seattle
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 20, 2014

Recently stayed at this property to find a dirty, badly maintained property with crack smoking guests. Mgmt sent me a survey about my stay and I completed with thoughtful and respectful answers - GM wrote back, sorry, we'd like to offer you a free night for your troubles, responded and they never followed up. I chose to leave one night... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to read that you experienced cleanliness issues during your stay and that there was a billing issue. It upsets me to read that you received such poor service from us during your stay. Your... More 

San Diego, California, USA
Senior Contributor
36 reviews 36 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 19, 2014

Nice little hotel. Close to other hotels. Free Wi-fi and a lot cheaper then some of the big hotels my co-workers stayed at. A lot of different food places around. Just remember Sacramento closes down around 4.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you so much for posting a review of our property. I'm glad that you like our hotel and its location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Paradise, California, United States
1 review
4 of 5 stars Reviewed September 16, 2014

Hello so reading the reviews particulary the bad reviews before checking in I was expecting to get mugged, shot, or stabbed just walking up to the lobby and then when i finally get to the room it would look like a circus just blew threw it with absolutely no cleaning done. Thankfully though I was incredibly surprised. The parking lot... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us overall; however, I am sorry that someone had previously smoked in your non-smoking room. I will be working with my staff to better enforce our non-smoking room policy so we can prevent your experience from... More 

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