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Extended Stay America - Sacramento - Arden Way

2.0 of 5
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2100 Harvard Street, Sacramento, CA 95815
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Extended Stay America - Sacramento - Arden Way
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72 Reviews from our TripAdvisor Community

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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (72)
  • Mar-May only
    (18)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (14)
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1 review
2 of 5 stars Reviewed 3 weeks ago

I felt like I was staying at a motel. The carpet was stained and the room smelled dank. There weren't enough towels and no toilet paper. I requested a late check-out the night before and was told I may leave at noon instead of 11am. The service agent the next morning wouldn't allow us to stay & didn't even know... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that your stay was not up to our company’s high standards. Please accept my apology. I discussed your comments with the team, and we are going to work on improving our communication and room inspections to prevent your experience from happening again. We continually work... More 

Carpinteria, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After checking out, as I tried to pull out of my parking spot my truck was blocked by another car with two occupants inside. The driver said that he had hit my truck on my passenger side and would like me to see the damage. I decided NOT to get out of my truck, but he insisted I do so.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is truly regrettable. We are very sorry for your experience. We do have on site security that paroles the parking lot, and I will make sure we are increasing our rounds so each guest has a safe and comfortable experience. I am grateful for the... More 

Travelers are raving about these Sacramento hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2015 via mobile

This hotel is good for prostitutes, crack heads and dirty people! When u first walk in the room you get a strong dirty smell & cigarette. Bed smells dirty and pillows. Freeway is right next to hotel so 5am u can hear loud honking and exhausts. Kids running outside rooms like they had no parents. Staff was very kind but... More 

Was this review helpful? Yes 1
great green swamp
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 9, 2015

I was pleasantly surprised after reading reviews. The room was very clean. But noisy drunks in the parking lot one night, and if you leave the hotel in search of anything turn left not right. Right turn will get you into the hood and the bodega. Left and there are nice shops, places to eat, etc. Also reviews were correct... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that nobody informed you about the kitchen items, as they are still available upon request. Still, we are glad to know you enjoyed your stay with us and that you enjoyed your clean room and our great staff. Once more, thank you for posting your review.... More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 28, 2015

Stinky and Dirty... Loads of people out after dark hooting and hollering in the parking lot. Clerk insisted on walking me to my room after I arrived, bc I was "a single/white woman" at 11pm. ABSOLUTELY SHOCKED!!! He even said, "you should request moving rooms so you're closer to the lobby. You'll be much safer." Only had room service 1x... More 

Was this review helpful? Yes 1
San Jose, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 13, 2015

Although the room itself is basic, it was good value for the money. The location for getting around the town, very central for all areas to Soccer fields, the Mall & alot of restaurants. This is a type of place to stay & just to go to sleep & shower and GO! The staff was helpful and courteous, but the... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Jairo - Thank you for taking the time to write such a great review. I truly appreciate your comments regarding our staff and hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 14, 2015

This Hotel was THE WORST EVER !! I have had better rooms at Motel 6 This place didn't even have an ICE MACHINE !! Or ANY of the Amenities that was included in the room which was FILTHY upon arrival due to its location which is in the GHETTO of Sacramento. NEVER AGAIN coming here !!

Was this review helpful? Yes 3
Ceres, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 8, 2015

Room was not very clean. My wife and I went to the store and bought some Clorox wipes to clean the room for our stay. Went to front desk to get a coffee pot and it was not clean. traffic noise was off the hook, Door to the room had at least a Half inch crack, letting all the noise... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Jeff - Thank you for taking the time to write a review of your stay. I apologize for the incident that happened during your stay. Should there be any issues or if you feel uncomfortable with a room that was not up to par, please inform us immediately so we can provide you with a better stay. We strive to... More 

Sutter Creek, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed January 29, 2015

We were forced to stay here because everything else was booked. An appointment necessitated the overnight stay. The traffic noise was very bad. No ice machines, was told that "due to sanitation laws" they couldn't have one, nothing supplied in the kitchenette, had to ask for addtional wash clothes as they only supply one. Some sort of fight took place... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Carolein - Thank you for taking the time to write a review of your stay. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at our job. For future reference, we do have ice trays provided in our refrigerators. The... More 

San Antonio, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 10, 2015

Room was clean and comfortable. At first I didn't think I was going to like the bed but I got five goods nights sleep so it worked fine. Exterior was very nice and well maintained. Area was quite and convenient to 1-80 and lots of choices for restaurant, shopping, and business services.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for sharing your experience with us. We are so happy to hear that you enjoyed your clean, comfortable room and our convenient location. We would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

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