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Hilton Sacramento Arden West

3.5 of 5
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2200 Harvard St, Sacramento, CA 95815-3306
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Hilton Sacramento Arden West
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Ranked #27 of 84 Hotels in Sacramento
A recent review
5 of 5 stars reviewed 3 days ago
94deborahk
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451 reviews from our community

Traveler rating
    153
    135
    99
    41
    23
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59
67
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249
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
  • All months
    (451)
  • Mar-May only
    (118)
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    (122)
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    (113)
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    (98)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

wonderful hotel - staff - restaurant - breakfast bar got a bit sparse at peak times - but dinner amazing. It was a bit far from the convention center and next time I would stay closer but if you are just looking for a great hotel this is it.

Review collected in partnership with Hilton Hotels & Resorts

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Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear 94deborahk, Thank you for taking the time to review us through Trip Advisor. We take pride great pride in hearing from our customers that they are having a great experience while in our hotel. We hope that you will join us again in the near future. More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff was very courteous and helpful. From the manager in the restaurant, quickly cleaning tables and seating people, to the front desk staff who went to the trouble of mailing my phone to me. All were courteous and very helpful with whatever request I had.

Review collected in partnership with Hilton Hotels & Resorts

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Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear Kristen H, Thank you for your kind review. We really appreciate your business and hope you will join us again at the Hilton Sacramento. More 

Saskatchewan
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great breakfast buffet, clean and tidy rooms. Pool area lots of afternoon sun. But far from downtown with no shuttle service. As a business traveler I would have preferred to be closer to the area or have a complimentary shuttle service.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear REP2, Thank you for taking the time to review us through Trip Advisor. I appreciate your feedback and was glad that you had a good overall experience. We hope you will consider joining us again should you travels bring you back to the Sacramento area. More 

Sacramento, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I was very disappointed in this Hilton property. The location to downtown and surrounding area was very mis-leading in their website information. The hotel was very run down compared to Hilton's reputation. I moved after one night due to location and condition of property.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear Nancy C, Thank you for sharing some feedback with us about your recent visit to our hotel. I am very sorry that you were not pleased with your accommodations. Our Executive Committee is reviewing your comments. We are committed to continually improving our product and hope you will continue to choose Hilton in your travels. More 

Pleasanton, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Unfortunately, I had trouble locating hotel. Tried to phone for directions. Unable to get a person on the phone to talk to about directions. Finally, located hotel. When I arrived, very exhausted, I advised Receptionist that no one answered the phone when I tried twice, she said that was not True. Further, she advised me that I disrespected her. I... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear Terry R, I am very sorry for the inconvenience you encountered trying to locate the hotel and trying to reach us via phone; I know that must have been frustrating. I can assure you that it is not typical of our hotel and I will be sharing your comments with our team. I am happy to hear that you... More 

Tustin, California, Usa
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel - was location of the conference, I was impressed wight he speed in which the staff changed over our meeting rooms from ballroom to individual spaces. The staff performed this quickly and accurately.

Review collected in partnership with Hilton Hotels & Resorts

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Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear Michael D, Thank you for taking the time to share your experience here at the Hilton Sacramento. We are pleased to hear that you enjoyed your visit and the conference. We hope you will join us again in the near future should your travels bring you back to the area. More 

Cary, North Carolina, USA
Top Contributor
107 reviews 107 reviews
67 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here in 2013 and had a good stay so I went back and was not disappointed. The staff is very good, especially in the concierge lounge. It was a great lounge, as was the bar downstairs. Good Internet and easy access to the airport. Very good stay and always great staff.

Was this review helpful? Yes
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear djrrossi, Thank you for continuing to choose Hilton when you visit Sacramento. We appreciate your business and appreciate your kind words about our staff. We look forwarding to having you join us again soon! More 

california
Top Contributor
50 reviews 50 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was here on business , overall the hotel itself was good; The staff was friendly and helpful, the bar had a good wine selection, the rooms were clean and the bed and pillows were fabulous. HOWEVER, you are surrounded by the concrete jungle. The hotel borders a noisy freeway, the housekeeping staff can provide ear plugs. The area surrounding... More 

Was this review helpful? Yes 2
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear pokycalifornia, Thank you for taking the time to review us through trip Advisor. We appreciate your feedback and the kind words you had about our staff and hotel. Our location is a great area near shopping and just a short drive to the downtown area. We are central located near many corporate offices which is very convenient for our... More 

1 review
5 of 5 stars Reviewed 1 week ago

The fact that I have to write a book, like back in composition 101, disturbes me. If I dont want to, I should no have to give additional verbeage to add, what has already been indicated. It is redundant an d boring.

Review collected in partnership with Hilton Hotels & Resorts

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Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear 996charlesz, Thank you for the 5 star review through Trip Advisor. We hope you will join us again in the very near future. More 

Rio Dell, United States
1 review
4 of 5 stars Reviewed 1 week ago

Good Accommodations, excellent banquet meal, friendly service. Have stayed here on numerous occasions as the association uses this hotel for training and meetings when in the Sacramento area. Wife likes the proximity to Arden Fair and the travel route from I5 is easy.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this review

Dear James M, Thank you for the wonderful review on Trip Advisor. We are very happy to be the hotel of choice for your group when they are in Sacramento. We always enjoy hosting your events and look forward to many more in the future. More 

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