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All 84 Sacramento hotels

Hilton Sacramento Arden West

3.5 of 5 Hotel   |   2200 Harvard St, Sacramento, CA 95815-3306
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Ranked #26 of 84 Hotels in Sacramento
A recent review
5 of 5 stars reviewed 3 days ago
etienne1010 Surprise, Arizona
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363 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surprise, Arizona
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Ever have one of those trips were things just do not seem to go right. Been there, done that. My girlfriend and I went to Sacramento to attend my daughter's graduation from culinary school and I made reservations at Hilton, Arden West. After a long day we checked into the hotel we changed and went to the ja uzzi which... More

Was this review helpful? Yes
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear etienne1010, Thank you for taking the time to share your experience with us through Trip Advisor. I will be sharing your comments with our management team and Kristeen. I would like to apologize for the comedy of error that occurred during your visit but appreciate you taking the time to recognize our service standards and Kristeen who is leading... More

Cabo San Lucas, Mexico
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have stayed here 50-60 times over the past 5-years. I could accept when they started to charge for parking (although I stayed there because it wasn't in Sacramento proper where parker costs $25-30 per day) but now you can pay to get into the concerige level room. $12 and you still pay for drinks. A couple of years ago... More

Was this review helpful? Yes
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear Jim R, Thank you for sharing your feedback on your recent visit to our hotel. The concierge lounge is a premium amenity that is offered at a nominal fee. If you are a Hilton Honors Diamond or Gold members you do get to enjoy access to the lounge complimentary. Our concierge lounge is a great experience many hotels no... More

Paso Robles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I made a quick trip to Sacramento for a meeting. The hotel was easy to get to and is well taken care of. Staff was friendly. Room was in great shape and the bed was very comfortable. I'll certainly stay there again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear Steven N, Thank you for your kind review on Trip Advisor. We look forward to welcoming you back as our guest the next time you are in town! More

Rochester, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I'm required to travel to the west coast once or twice a year, usually to San Diego. When I was told we were going to Sacramento, I was initially excited. As others began to complain about our location, I became concerned. Unfortunately, this Hilton is a bit off the beaten path. There are not many restaurants in the area and... More

Review collected in partnership with Hilton Hotels & Resorts

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Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear Christopher T, Thank you for taking the time to review our hotel on Trip Advisor. I am glad to hear that your overall stay was to your satisfaction but we certainly wish that your experience had been outstanding. I appreciate your feedback on the area, our location is in a commercial area where there are a lot of office... More

Reno, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel property is beautiful inside; the rooms are comfortable. The beds and pillows both were perfect. We had breakfast in the lobby restaurant, we chose the buffet and it was fresh and tasty. I would recommend this property to anyone staying in the area on business or pleasure.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear Tammy P, Thank you for your glowing review on Trip Advisor. I am truly happy to hear that your stay was a great one and that you would recommend us to anyone staying in the Sacramento area. We look forward to welcoming you back again in the near future. More

Gales Ferry, CT
Top Contributor
167 reviews 167 reviews
40 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed for four nights on a business trip. Upon checking into my room I found that only the bathroom had been serviced. The floor needed vacuuming, the bed was not changed, the ice bucket was missing (but the top was there) and there were no cups. I called the desk to report the problem, they apologized, saying that the... More

Was this review helpful? Yes 1
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear oompahdave, Thank you for taking the time to provide us feedback on your recent visit. I apologize for the problems you encountered during your visit. In reading your review I see that we attempted to make it right for you but our follow through was lacking. I would ask that you feel free to contact us directly so we... More

Hanford, Ca
Top Contributor
89 reviews 89 reviews
65 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for three days on a business trip. Check in went smooth, however as a Diamond Member I felt I should have been offered an upgrade beyond the standard king I reserved. Of course as a Diamond I still get access to the executive lounge, but a room higher than the 5th floor I was offered would have been... More

Was this review helpful? Yes 1
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear lizziebill, Thank you so much for your kind review on Trip Advisor. We appreciate your loyalty to the Hilton brand and appreciate your recommending us to travelers visiting Sacramento. We hope you will join us again very soon, have a wonderful weekend. More

Berkeley, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I inquired about the Courtesy Shuttle to the mall and I never saw it. The Phantom Courtesy shuttle to Arden Mall doesn't exist and the hotel should not offering it as an amenity. The front desk staff was rude when I did ask about the shuttle. Will never stay there again. Cheap is not always better.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear Deborah R, Thank you for taking the time to share your experience with us through Trip Advisor. I appreciate your feedback, we do offer a complimentary shuttle to the Arden Fair Mall, but it is based on availability. I hope that you found the rest of your stay enjoyable and hope you would consider giving us another chance to... More

Top Contributor
127 reviews 127 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was here for one night for a conference. We were given our room early in the day, which was great since we didn't have to carry our luggage to the conference which was at the hotel. I arrived to my room around 3 or so, only to have the remodeling crew working in the room next to mine. The... More

Was this review helpful? Yes 1
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear LRosemary1, I want to first extend my sincerest apologies for the inconvenience you encountered during your recent stay. In our efforts to continually improve our hotel we have been going through renovations over the summer and into the recent months. I can assure you this is an isolated incident as we do our very best to minimize the impact... More

Sparks, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, quiet and everyone helpful. I stayed for only one night and wished I could have stayed longer. The pool was great. It is not the newest hotel but it is clean and has good service. We were given vouchers for lunch but were able to trade them in for breakfast, free. I also booked out hotel for the wrong... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review

Dear danamanila, Thank you for your wonderful review through Trip Advisor. Thank you for taking the time to share the great service you received while staying with us. I hope you will join us again very soon should your travels bring you back to our area. I hope you have a great weekend. More

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Additional Information about Hilton Sacramento Arden West

Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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