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Crowne Plaza Sacramento

3.5 of 5 5321 Date Avenue, Sacramento, CA 95841 (Formerly Holiday Inn Northeast Sacramento)
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Crowne Plaza Sacramento
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Crowne Plaza Sacramento
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118 reviews from our community

Traveler rating
    22
    54
    24
    13
    5
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27
13
12
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fresno, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Our soccer coach found this hotel for us for a recent trip for a soccer tournament. The beds were comfortable and the breakfast was decent....other than the orange juice which was really watered down! I am sure we would stay here again if we needed! Elevators were really slow...it is much quicker to take the stairs unless you are carrying... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We're very glad that you liked the beds. We look forward to having your team stay with us again for their next tournament. More 

Portland, Oregon, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Sadly, what could be a nice hotel is neglected by inattentive staff, poor maintenance, and noise levels that disrupt your sleep all night. Heat failed to work most of the time in our room and no staff seems to be populating the hotel when you attempt to find the far away elevators. I'd rather stay at a Holiday Inn, clean,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Dear fnprogers, Thank you for taking the time to express your thoughts and concerns about our hotel. It is regrettable to hear that some aspects of our hotel fell below your expectations. Allow me to apologize for any inconvenience you may have experienced with the level of service you have received, noise levels, and housekeeping. Please be assured that your... More 

New York
Top Contributor
106 reviews 106 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 22, 2014

Check-in was smooth and painless. Entrance area is very spacious, but looks a bit spartan on the furniture side. Long walk to the elevator from front desk, and only one elevator. Rooms are comfortable and reasonably spacious. Well equipped with all essentials (except instructions for setting the alarm clock, which is a trifle challenging), including coffee maker. Good working WiFi... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to write a review. We're very glad that your check-in was smooth and that you were happy with your room. We actually have three elevators: one at the end of the hallway nearest the lobby, and two more at the opposite end of the hall nearest the... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed December 5, 2014

Although this hotel looks good on the surface, we found it to be VERY DIRTY. When we arrived, our sink was plugged; there were hair pins and raisins on the floor left over from a previous guest; and one of the coffee cups had dried coffee residue in it. The room my daughter was staying in had bugs in the... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. The conditions you described are, of course, completely unacceptable. Your comments are being shared with both the Executive Housekeeper and Front Office Manager for their immediate attention. In addition; your comments will be the subject of a meeting of all department heads. This lack of service will not be tolerated. We appreciate... More 

Windsor, CA
Contributor
19 reviews 19 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 2, 2014

Stayed one night to attend a conference here. Very much a convention type hotel, with little charm. Yet the rooms were very modern and comfortable. Staff was very nice. Bar was good, restaurant just ok. Location is central, but nothing really within walking distance. Loud road and freeway if you do go walking. Overall great for the money. Very clean... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for reviewing your stay with us. We're glad that you liked the room and the bar. We hope the noise from the freeway was not too much of a distraction. Thanks again. More 

Orange County
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 21, 2014

Even after explaining the person at check in that I had a business presentation next morning and needed a quiet room, he gave me a room no. 318, facing the freeway. Very noisy at night. After complaining, I was shifted to room no. 333, which was much quieter and away from freeway. Avoid even number rooms as they face the... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We're sorry that our Front Desk Agent did not pay enough attention to your request for a quiet room. We sincerely apologize. Your comments are being shared with the Front Office Manager to review with his staff. We appreciate your patience. Thank you for helping us to... More 

calhoun, GA
Top Contributor
115 reviews 115 reviews
60 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed November 14, 2014

While maybe not the nicest Crowne Plaza I've experienced, the location cannot be beaten. Right next to the freeway, yet very quiet. It could be nicer if the rooms were refreshed; however, not a deal breaker for me. If I need to be in this area, I'd visit again, but I did think it was a bit spendy for the... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your stay. We're very happy that you would choose to stay with us again. We'll do our best to give you a room away from the freeway. More 

California, USA
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 10, 2014

Travelling with family. Had reservations for TWO rooms with TWO beds each. Upon arrival, were told they were unable to accommodate both requests and had only ONE room and TWO beds and ONE room with King/rollaway. How do they expect 4 people to be even remotely comfortable in a King/Rollaway layout? Granted, reservations were made only a couple days in... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry that we did not have two double rooms available for you. We had two large groups staying with us last weekend, along with several youth soccer teams. The groups had reserved all of our double rooms for well over a week in advance. We apologize that your request for two double rooms was mistakenly confirmed. Our whirlpool... More 

Yucca Valley
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2014

Exterior and lobby lead you to believe it is a nice stay. We were not favorably impressed. The room was old, furniture old. Someone had punched a hole in the bathroom door. Bathroom sink has one of those bowls that sit on top of the counter. It was way too high for my wife to access without standing on top... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry that you were not happy with your stay. You are correct that you should have been told about all three elevators when you checked in. The alarm clock in your room should have been reset by the housekeeper. Your comments are being shared with our Front Desk Manager and our Executive Housekeeper to review with their staffs.... More 

1 review
3 of 5 stars Reviewed October 17, 2014

Desk staff was attentive. room service food was better than food served in the restaurant even though they were made in the same kitchen, maybe different chefs as the food ordered was on separate days. pool is and will always be ice cold as it is not heated. hot tub was down one evening. both the pool and hot tub... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your stay. We're very sorry that the service you received was not as good on some days as it was on others. We would hope that you receive excellent service at all times. We are sharing your comments with all Department Managers to review with their staffs. Thank you for alerting... More 

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Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Avenue, Sacramento, CA 95841 (Formerly Holiday Inn Northeast Sacramento)
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento

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