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Crowne Plaza Sacramento

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5321 Date Avenue, Sacramento, CA 95841 (Formerly Holiday Inn Northeast Sacramento)
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Crowne Plaza Sacramento
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Crowne Plaza Sacramento
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124 reviews from our community

Traveler rating
    24
    54
    26
    14
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surprise, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

The crowne plaza goes out of their way to make a great experience for their quests. From check in, to the restaurant, the room, and meeting rooms, they are top notch. They have the best staff in the business. Staying at this hotel for business or pleasure will be a great experience

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everywhere, US
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a decent hotel for a good price. It is in a convenient location with several amenities nearby. The neighborhood isn't great, but it's California. For around a hundred a night with AAA, it's a pretty good deal.

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind words. We're happy that you felt we offered a good deal and we hope you'll choose to stay with us again on your next trip. More 

Texas
Top Contributor
60 reviews 60 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I reviewed this hotel in April 2013 - came back again (Feb 2015) - mainly because some colleagues had already booked it. Unfortunately it hasn't changed. When I checked in the desk agent went through three or four rooms before she found one that was clean and ready. I ended up taking a room with two double beds, (booked a... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your stay. We're very sorry that we did not have a clean room with a King bed available for you when you checked. in. Unfortunately; depending on how early previous guests check out, we may not have had a chance to clean enough of them before you arrived. There is absolutely... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 5, 2015

Traveling over Christmas to see a sick relative is never fun. The staff were very accommodating and pleasant. One even drove us to the hospital to see our relative when the cab didn't show up. The rooms are fairly updated and the location decent, but it was the staff that made a stressful visit a little more calm. Thanks guys

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind words. We're very glad that we were able to help you during that stressful time. We hope that your relative is feeling better and that you can visit again under better circumstances. Thanks again. More 

California
Contributor
19 reviews 19 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 4, 2015

It's like lipstick on a pig. A Herculean effort was obviously put into updating this hotel, but it still feels really dated. Room was fairly well appointed; bed was comfy and good water pressure in the shower which are really key for me. But stinky hallways. Fresh paint but not very well done. Peeling wallpaper here and there. Room was... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for choosing to stay with us and for taking the time to write about your stay. We're very glad that you liked the bed and had good water pressure in the shower. Please let us know if you stay with us again and we'll do our best to give you a room as far away from the freeway... More 

Incline Village, Nv
Top Contributor
83 reviews 83 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed January 31, 2015

My husband and I have stayed at this hotel many times over the past couple of years, each time a little more disappointed in our stay. This was our final stay at this hotel. The lobby of the hotel is very nice and impressive upon entering. That is where it begins and ends, in my opinion. The rooms we have... More 

Was this review helpful? Yes 2
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your stay. There can be no excuse for some of the conditions you described. Although there are some things that we can not change (ie: the freeway) we can certainly present a room for you that is clean, comfortable and well maintained. We obviously failed for you this time. We truly... More 

Fresno, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed January 20, 2015

Our soccer coach found this hotel for us for a recent trip for a soccer tournament. The beds were comfortable and the breakfast was decent....other than the orange juice which was really watered down! I am sure we would stay here again if we needed! Elevators were really slow...it is much quicker to take the stairs unless you are carrying... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We're very glad that you liked the beds. We look forward to having your team stay with us again for their next tournament. More 

Portland, Oregon, United States
1 review
2 of 5 stars Reviewed December 30, 2014

Sadly, what could be a nice hotel is neglected by inattentive staff, poor maintenance, and noise levels that disrupt your sleep all night. Heat failed to work most of the time in our room and no staff seems to be populating the hotel when you attempt to find the far away elevators. I'd rather stay at a Holiday Inn, clean,... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Dear fnprogers, Thank you for taking the time to express your thoughts and concerns about our hotel. It is regrettable to hear that some aspects of our hotel fell below your expectations. Allow me to apologize for any inconvenience you may have experienced with the level of service you have received, noise levels, and housekeeping. Please be assured that your... More 

New York
Top Contributor
111 reviews 111 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 22, 2014

Check-in was smooth and painless. Entrance area is very spacious, but looks a bit spartan on the furniture side. Long walk to the elevator from front desk, and only one elevator. Rooms are comfortable and reasonably spacious. Well equipped with all essentials (except instructions for setting the alarm clock, which is a trifle challenging), including coffee maker. Good working WiFi... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to write a review. We're very glad that your check-in was smooth and that you were happy with your room. We actually have three elevators: one at the end of the hallway nearest the lobby, and two more at the opposite end of the hall nearest the... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed December 5, 2014

Although this hotel looks good on the surface, we found it to be VERY DIRTY. When we arrived, our sink was plugged; there were hair pins and raisins on the floor left over from a previous guest; and one of the coffee cups had dried coffee residue in it. The room my daughter was staying in had bugs in the... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. The conditions you described are, of course, completely unacceptable. Your comments are being shared with both the Executive Housekeeper and Front Office Manager for their immediate attention. In addition; your comments will be the subject of a meeting of all department heads. This lack of service will not be tolerated. We appreciate... More 

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