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Crowne Plaza Sacramento

3.5 of 5 5321 Date Avenue, Sacramento, CA 95841 (Formerly Holiday Inn Northeast Sacramento)
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Crowne Plaza Sacramento
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Crowne Plaza Sacramento
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121 reviews from our community

Traveler rating
    23
    54
    25
    14
    5
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28
14
12
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Traveling over Christmas to see a sick relative is never fun. The staff were very accommodating and pleasant. One even drove us to the hospital to see our relative when the cab didn't show up. The rooms are fairly updated and the location decent, but it was the staff that made a stressful visit a little more calm. Thanks guys

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind words. We're very glad that we were able to help you during that stressful time. We hope that your relative is feeling better and that you can visit again under better circumstances. Thanks again. More 

California
Contributor
19 reviews 19 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

It's like lipstick on a pig. A Herculean effort was obviously put into updating this hotel, but it still feels really dated. Room was fairly well appointed; bed was comfy and good water pressure in the shower which are really key for me. But stinky hallways. Fresh paint but not very well done. Peeling wallpaper here and there. Room was... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for choosing to stay with us and for taking the time to write about your stay. We're very glad that you liked the bed and had good water pressure in the shower. Please let us know if you stay with us again and we'll do our best to give you a room as far away from the freeway... More 

Incline Village, Nv
Top Contributor
81 reviews 81 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed at this hotel many times over the past couple of years, each time a little more disappointed in our stay. This was our final stay at this hotel. The lobby of the hotel is very nice and impressive upon entering. That is where it begins and ends, in my opinion. The rooms we have... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your stay. There can be no excuse for some of the conditions you described. Although there are some things that we can not change (ie: the freeway) we can certainly present a room for you that is clean, comfortable and well maintained. We obviously failed for you this time. We truly... More 

Fresno, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed January 20, 2015

Our soccer coach found this hotel for us for a recent trip for a soccer tournament. The beds were comfortable and the breakfast was decent....other than the orange juice which was really watered down! I am sure we would stay here again if we needed! Elevators were really slow...it is much quicker to take the stairs unless you are carrying... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We're very glad that you liked the beds. We look forward to having your team stay with us again for their next tournament. More 

Portland, Oregon, United States
1 review
2 of 5 stars Reviewed December 30, 2014

Sadly, what could be a nice hotel is neglected by inattentive staff, poor maintenance, and noise levels that disrupt your sleep all night. Heat failed to work most of the time in our room and no staff seems to be populating the hotel when you attempt to find the far away elevators. I'd rather stay at a Holiday Inn, clean,... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Dear fnprogers, Thank you for taking the time to express your thoughts and concerns about our hotel. It is regrettable to hear that some aspects of our hotel fell below your expectations. Allow me to apologize for any inconvenience you may have experienced with the level of service you have received, noise levels, and housekeeping. Please be assured that your... More 

New York
Top Contributor
109 reviews 109 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 22, 2014

Check-in was smooth and painless. Entrance area is very spacious, but looks a bit spartan on the furniture side. Long walk to the elevator from front desk, and only one elevator. Rooms are comfortable and reasonably spacious. Well equipped with all essentials (except instructions for setting the alarm clock, which is a trifle challenging), including coffee maker. Good working WiFi... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to write a review. We're very glad that your check-in was smooth and that you were happy with your room. We actually have three elevators: one at the end of the hallway nearest the lobby, and two more at the opposite end of the hall nearest the... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed December 5, 2014

Although this hotel looks good on the surface, we found it to be VERY DIRTY. When we arrived, our sink was plugged; there were hair pins and raisins on the floor left over from a previous guest; and one of the coffee cups had dried coffee residue in it. The room my daughter was staying in had bugs in the... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. The conditions you described are, of course, completely unacceptable. Your comments are being shared with both the Executive Housekeeper and Front Office Manager for their immediate attention. In addition; your comments will be the subject of a meeting of all department heads. This lack of service will not be tolerated. We appreciate... More 

Windsor, CA
Contributor
19 reviews 19 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 2, 2014

Stayed one night to attend a conference here. Very much a convention type hotel, with little charm. Yet the rooms were very modern and comfortable. Staff was very nice. Bar was good, restaurant just ok. Location is central, but nothing really within walking distance. Loud road and freeway if you do go walking. Overall great for the money. Very clean... More 

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pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for reviewing your stay with us. We're glad that you liked the room and the bar. We hope the noise from the freeway was not too much of a distraction. Thanks again. More 

Orange County
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 21, 2014

Even after explaining the person at check in that I had a business presentation next morning and needed a quiet room, he gave me a room no. 318, facing the freeway. Very noisy at night. After complaining, I was shifted to room no. 333, which was much quieter and away from freeway. Avoid even number rooms as they face the... More 

Was this review helpful? Yes 1
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for taking the time to write about your stay. We're sorry that our Front Desk Agent did not pay enough attention to your request for a quiet room. We sincerely apologize. Your comments are being shared with the Front Office Manager to review with his staff. We appreciate your patience. Thank you for helping us to... More 

calhoun, GA
Top Contributor
119 reviews 119 reviews
63 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed November 14, 2014

While maybe not the nicest Crowne Plaza I've experienced, the location cannot be beaten. Right next to the freeway, yet very quiet. It could be nicer if the rooms were refreshed; however, not a deal breaker for me. If I need to be in this area, I'd visit again, but I did think it was a bit spendy for the... More 

Was this review helpful? Yes
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your stay. We're very happy that you would choose to stay with us again. We'll do our best to give you a room away from the freeway. More 

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Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Avenue, Sacramento, CA 95841 (Formerly Holiday Inn Northeast Sacramento)
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
#6 Best Value Hotel in Sacramento

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