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Expo Inn & Suites At Cal Expo

2.5 of 5 1413 Howe Avenue, Sacramento, CA 95825-3203 (Formerly Quality Inn & Suites At Cal Expo)
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Expo Inn & Suites At Cal Expo
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Expo Inn & Suites At Cal Expo
Expo Inn & Suites At Cal Expo
Expo Inn & Suites At Cal Expo
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56 reviews from our community

Traveler rating
    15
    21
    6
    3
    11
See reviews for
14
12
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Expo Inn & Suites At Cal Expo
See the most recent reviews
New Delhi, Delhi, India
1 review
5 of 5 stars Reviewed March 9, 2013

amazing customer service Really nice and clean rooms. Really good breakfast, all staff members were really friendly and polite,front desk Sushant was so polite and helpfull, helped me to accommodate all my needs, read all the previous reviews and i agree with all of them that sushant was really friendly and sweet.

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you so much for taking the time to review our hotel. We re very lucky to have such great staff ,including Sushant. Thank you and we all hope to see you again in the near future. More

New York City, New York
1 review
5 of 5 stars Reviewed February 10, 2013

A few nights ago I took my first trip to Sacramento on a business trip. I checked in quite fast and seamlessly. After i went to my strait to my room, which was a bit chilli so i tried turning on the heater but it seemed to do nothing. So i went back down to the front desk where i... More

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you for taking the time to review our property. On behalf of the all the staff we would to apologize for the heating issue, and we are glad it was taken care of with out and inconvenience c to you. Shusant is a great front desk clerk and we are lucky to have him. Thank you again for your... More

Sacramento, California
1 review
5 of 5 stars Reviewed February 4, 2013

first of all amazing customer service, front desk Sushant was so polite and helpfull.and searched a way to acomodate all my needs, really nice and clean rooms. comfortable beds and really nice view. Really good breakfast, all staff members were really friendly and polite

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you so much for taking the time to review our hotel. We are really focusing on customer service. Its great to get guest feedback, and hear that it is working. Susant is a great asset to the company. Thank you again on behalf of the entire staff we hope to see you again soon. More

Fortuna, CA
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2013

The hospitality was fantastic at this hotel. The manager, Miss Juneli was over the top to help me with my experience during my stay. The gym has some new equipment which is a nice addition. I was here when it was a Best Western and all the gym equipment was broken. The full breakfast is pretty good. But they should... More

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you for taking the time to review our hotel. We are glad you enjoyed your stay. Juneli is a great asset to are company, and we are great full to have her. We have done some upgrades and its great to know our guest are noticing. Thank you again and we all hope to see you soon. More

Lake Elsinore, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 17, 2013

My on-line reservation landed me at Quality Inn & Suites at Cal Expo, a place I had never stayed before, located on a stretch of busy Howe Avenue near Cal Expo in Sacramento, CA. What a great accidental find! All of the staff, from the front desk to housekeeping were amazing, professional, attentive, helpful, friendly and helpful. My room, 214,... More

Was this review helpful? Yes 1
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you for taking the time to review our hotel. Thank you so much for noticing all the changes we have implemented. From the re training or are staff, to upgrading to a full hot breakfast. We hope we might see you again in the near future and thank you again for staying with us. More

Sacramento, California
1 review
2 of 5 stars Reviewed December 21, 2012

Denise, Lisa, Juneli, Alejandra, Katie, Garish, & Gueremo are the best assets of this location. The family suite I was in (room 117) was badly in need of repairs. The window would not close in the living room area, I repaired myself, the fridge did not cool, I lost $50 of food, the replacement fridge, brought on the 3rd day,... More

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and we do realize you had some maintenance issues during your stay. As you said the room has been placed out of market to have the necessary repairs done to the room. It is hard to get into a room to that is... More

San Francisco
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 5, 2012

This is NOT a bad hotel! When my online service booked me in, I checked the reviews and found some scathing indictments. I mean really harsh. I went ahead and kept the reservation and everything went well. Clean room, fairly new linens, good mattress and nice people who clearly wanted me to enjoy my stay. I got good work done... More

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank for taking the time to review our hotel. I do agree we are an older hotel and we are doing some up dates. It was great to hear that are staff was great and made you fell welcomed. We hope to see you again when you visit Sacramento. More

Grants Pass, Oregon, United States
1 review
5 of 5 stars Reviewed November 27, 2012

I am a musician and forgot my guitar pic to practice my Christmas show. I asked Kiyanna and Julia at the front desk clerks if they could please look to see if there was like a plastic bread clip that i could use but these two brought not just one but two make shift guitar pics. I was able to... More

Was this review helpful? Yes
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you so much taking the time to review our hotel. It’s great to hear that Kiyana and Julia took such great care of you during your stay. We are focusing on providing are guests with superior customer service. Thank you again for your review. More

Hope, British Columbia, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 18, 2012

my husband and I checked into this hotel last week late at night and were glad of a place to stay. We unloaded our things and were relaxing a bit on the bed. I noticed a dead earwig under the bedspread and when I investigated further discovered bugs under the covers as well. Needless to say we packed up super... More

Was this review helpful? Yes 3
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you so much for taking the time to review our hotel. We are sorry you had an issue with bugs in your room. We have regular weekly pest service, and never had a problem with bugs before. We hope you might come back and see us again in the future. More

Fremont, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 8, 2012

The following did not work: door lock (dead battery), shower (stuck on way hot), phone, WiFi, toilet (clogged and had bugs in it). The pool was filthy, the jacuzzi was filthy and cold and not working. We had to move rooms once, almost twice. They kept running out of food and utensils at breakfast. STAY AWAY!!!

Was this review helpful? Yes 3
Lisa M, Guest Relations Manager at Expo Inn & Suites At Cal Expo, responded to this review

Thank you so much for taking the time to review our hotel. I do have to apologize for not exceeding your expatiations. I have brought your complaints to my staff’s attention, and we are working to resolve some of your issues. I do apologize again and hope you might give us another chance in the future More

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Additional Information about Expo Inn & Suites At Cal Expo

Address: 1413 Howe Avenue, Sacramento, CA 95825-3203 (Formerly Quality Inn & Suites At Cal Expo)
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Expo Inn & Suites At Cal Expo 2.5*
Number of rooms: 123
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Also Known As:
Best Western Expo Hotel Sacramento
Best Western Sacramento
Sacramento Best Western

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