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BEST WESTERN Sandman Motel

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236 Jibboom Street, Sacramento, CA 95814
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BEST WESTERN Sandman Motel
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BEST WESTERN Sandman Motel
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371 reviews from our community

Traveler rating
    125
    167
    47
    21
    11
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105
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Sandman Motel
See the most recent reviews
Turlock, California
Top Contributor
133 reviews 133 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed for a comic convention. We are Best western members so we always choose to stay at one. This is an older hotel. Room was clean but not very modern. It was nothing special but a fine place to stay for what we paid and where it was located. I do recommend don't eat at the... More 

Was this review helpful? Yes
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Thank you so much for your compliments, rating and review of our high housekeeping standards, I regret to hear that you weren't thoroughly impressed with the overall quality of our hotel and I hope that your next visit will... More 

Aptos, CA, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Run down hotel overall but nice room. Pleasant helpful staff, clean, decent room. But the entire exterior plus breakfast room and gym are incredibly outdated, tired, and needs to be completely remodeled.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

I regret to hear that you weren't thoroughly impressed with our hotel quality and exterior though it is good to hear that you found our room and staff service to be satisfactory. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. More 

eureka, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Good value. The motel is close to downtown, but may be a bit hard to find. There is a Mexican eatery on the property.. The free breakfast was excellent with waffles. I have stayed in the past with my dog. It is Pet friendly, and has a dog walk area. It is reasonably Quiet. I found the bed comfortable, and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

I'm happy to hear that we were able to meet your expectations in many ways, though I am sorry that you found our location to be hard to find. However, we are thrilled to hear that you enjoyed our breakfast, amenities, and pet-friendly atmosphere and hospitality. We are so glad that your stay was enjoyable and we look forward to... More 

Pleasanton, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2015

Front desk clerk polite but not well trained. Party outside my room from about 2 AM to 4 AM. I almost called police, but thought hotel management would handle. Evidently they don't have security. For a location in a city, there should be security at least at night. Continental breakfast wasn't. They were out of several items. I don't have... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

It is disheartening to learn that you were not impressed with our accommodations, amenities, and services. I deeply regret to hear of this happening in our hotel, and I hope that things ultimately worked out for you. We are addressing our security procedures and policies to improve upon the guest experience in the future. I am sorry for any rudeness... More 

Bloomfield
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 16, 2015

Booked this room for quick access to the airport for an early morning flight. Website lists there is a airport shuttle, what it doesn't say is that it is only available during certain hours. Racked up an additional $40 in shuttle fees. The La Quinta Inn next door has much better shuttle hours. Should have gone elsewhere when the website... More 

Was this review helpful? Yes 2
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

Thank you for your review and letting us know about your recent experience at our hotel. I do want you to know that we take guest comments very seriously and that all of the issues you've brought to our attention are being promptly addressed, including the shuttle service options. I do thank you for bringing this matter to our attention... More 

1 review
4 of 5 stars Reviewed February 14, 2015

Walking distance to Old Sac. and the river. Nice clean rooms and a hearty breakfast. Very helpful staff. Microwave oven and a refrigerator in the room with coffee maker, iron and ironing board( didn't know they had those any more) and a hairdryer.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We're glad you had a great time with us and we look forward to your next visit. More 

Lethbridge, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

I booked this hotel online, and when I first drove up I thought I had made a mistake. It is a two story, outside-door type building and so it looks like a cheaper "motel" style. Check-in was friendly and prompt, and when I got into my King room, I was surprised. Lots of space, choice of pillow types, all the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We hope to impress you again during your next visit and we thank you... More 

Santa Maria, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

Staff was wonderful, love the location along the river with river trail access. Also close to down town and Old Town and I-5 Freeway. Comfortable beds, extra large mini refrigerators. Quiet area for in town and nicely priced. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make you feel comfortable. It is great to hear of how you enjoyed the value and the convenient location of our hotel. Thank you for your kind comments and 5 star rating! More 

Miami, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 6, 2015

I stay in hotels 7 nights a week and this is by far the worst hotel yet as specially for a Best Western. I would like to say the initial experience was ok but the longer I stayed there the more I didn't like it there.There is limited truck parking available and according to their app there is ample parking.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Your comments help us to see where... More 

Winnemucca, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2015

Great room, great staff, excellent restaurant, great location, good value, good fitness center. I will stay there again on my next golfing outing to Sacramento. This is a well kept secret in Sacramento.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dean I, Manager at BEST WESTERN Sandman Motel, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It is wonderful to hear of the great impression we made with our amenities and services. We hope to impress you again during your next visit and we thank you for sharing your experience. More 

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