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Holiday Inn Express Sacramento Convention Center

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728 16th Street, Sacramento, CA 95814
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Holiday Inn Express Sacramento Convention Center
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Holiday Inn Express Sacramento Convention Center
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165 reviews from our community

Traveler rating
    35
    62
    34
    19
    15
See reviews for
20
36
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64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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pa
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

As others have said this is an older hotel, but they are trying to make improvements. Staff were fantastic. They called after check in to see if everything was ok. They were friendly and helpful and went out of their way to make your stay enjoyable. They offered helpful suggestions on where to eat and places to visit. The shower... More 

Was this review helpful? Yes
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Good morning auntded, Thank you so much for the Five Star rating! The team here likes to be able to take care of our guests and it shows they succeeded with you! I would like to apologize for the towel bar, but am happy that it was corrected and the remainder of your stay was up to your expectations! We... More 

Redding, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Clean organized hotel. Lots of food and activities nearby. Comfortable walk to the convention center 9 minutes. Downtown Sacramento is easy to navigate with more then enough Restaurants, Bars and small shops to keep you amused.

Was this review helpful? Yes 1
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Good morning Craig F! I would like to thank you on behalf of our hotel for the fantastic Four Star rating! We are very happy that you enjoyed yourself and look forward to having you back as a guest on your next visit to the Sacramento area! Jon Primm General Manager More 

Bakersfield, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the HI because we attended a conference. Convention center is only about a 10 minute walk from the hotel. Overall, the hotel staff were awesome and accomidating for our group. The breakfast was great and well stocked. The room was clean and on the larger side. The only real issue we found was that the beds were... More 

Was this review helpful? Yes
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Kaley H, First of all, thank you for staying at our hotel! We are very happy that you enjoyed your stay, but also need to apologize for your lack of comfort bed wise. We do hope that you stay with us again on your next visit to the Sacramento area! Have a great day, Jon Primm General Manager More 

1 review
1 of 5 stars Reviewed 4 weeks ago

The rooms smell like they've been uninhabited and un-aired for several months and the entire place has the feel of having been forgotten about. Raj the duty manager was very helpful in the face of <1Mb internet and my general unhappiness about the state of my room but to be honest there's little he could do...

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jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Good morning Simon R I am sorry that our hotel did not meet your expectations, but am happy that Raj was able to help internet wise. Have a great day, Jon Primm General Manager More 

Vancouver
Top Contributor
105 reviews 105 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 27, 2015

Location is convenient to a number of venues and restaurants. We arrived after a whole day driving and they did have a vacancy for one night. Front desk service was very friendly and efficient. The hotel needs some updating and repairs. The air conditioner must have had a problem as we woke up and the windows were so fogged up... More 

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jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Gullivar07, Thank you for your review. I am happy that the service you received was friendly, but concerned that you left unsatisfied due to the water temperature for your shower. Please call me at 916 444 4436 so that we can discuss further compensation. Have a great day, Jon Primm General Manager More 

Calif.
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 27, 2015

All staff are in sinc to offer guests a pleasant stay. Front desk make check in easy and welcoming. Breakfast staff keep food coming with pleasant greetings and service. Room staff concientious and thorough. Internet is not the greatest.

Was this review helpful? Yes
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

FranChasen, Thank you for the wonderful Four Star Rating! We are happy that your experience with us was great! We look forward to welcoming you back on your next visit to the Sacramento Area! Have a great day, Jon Primm General Manager More 

Pleasant Hill, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 8, 2015

We stayed at this property for the weekend because of a cheer comp at the convention center a few blocks away. We read the reviews and agree, the staff was great, friendly, and helpful. We stayed in room 3022 and the room was very nice just like in the photos. The only bad thing was the drapes were open and... More 

Was this review helpful? Yes
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

Traveler101317, Thank you for the wonderful Four rating! We are very happy that you had a great stay and hope the Cheerleading Tournament was a success for your team! We hope that in the future you come back and stay with us! Have a great day! Jon Primm General Manager More 

Beatrice, Nebraska
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

After a horrible trip and a rental car problem I came in the door at ten am and was shown right to my room. The staff was so kind and the room spotless. Breakfast was delicious and the manager offered to drive me back to the airport fifteen miles away when my stay was over. I will stay here next... More 

Was this review helpful? Yes 1
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

jenfoster214, Thank you for the amazing rating of Five! It was both our pleasure to have you stay with us and to drop you off at the airport! We look forward to your return visit and hope your day is going great! Jon Primm General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2015

The first time I stayed at this location, it was fine. I was only there for a couple of days and my stay was mediocre. My most recent stay were was TERRIBLE. DO NOT STAY HERE! The staff was friendly, but my room could have been cleaned better. There was hair on the floor and tub, my towels were dingy,... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Top Contributor
65 reviews 65 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 2, 2015

The location is great for downtown Sacramento. The parking lot is large and fenced. The front desk was helpful and the free breakfast was adequate. Room was clean and large. Only problem was when the fan for the AC kicked in it was too loud for sleep. Finally just shut the system down.

Was this review helpful? Yes
jonprimm, General Manager at Holiday Inn Express Sacramento Convention Center, responded to this review

happyflyer45, Thank you for the great Four Star rating! Let me apologize for the challenges you had with your A/C, we would hope our guest wake up and their schedule, not to a noisy A/C. We hope that on your next visit to Sacramento you continue to choose our hotel! Have a great day, Jon Primm General Manager More 

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