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Embassy Suites Sacramento - Riverfront Promenade

Certificate of Excellence
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100 Capitol Mall, Sacramento, CA 95814
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Embassy Suites Sacramento - Riverfront Promenade
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Embassy Suites Sacramento - Riverfront Promenade
Embassy Suites Sacramento - Riverfront Promenade
Embassy Suites Sacramento - Riverfront Promenade
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644 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Sacramento - Riverfront Promenade
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Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2013 via mobile

We stayed three nights as part of our vacation roadtrip. The front door and valet staff immediately made us feel very welcome as did the reception. Being right next to the Old Town the hotel's location on the river front is just perfect. The rooms are large and comfortable, the pool is great, and we really enjoyed the complimentary cooked-to-order... More 

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San Francisco, California
Top Contributor
81 reviews 81 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 14, 2013

Due to major flight cancellations at SFO after the Asiana Airlines crash, United rebooked us out of Sacramento the next day. That meant finding a place to stay near Sacramento's airport. Embassy Suites Riverfront Promenade was a great choice for an unexpected overnight. The two-room suite was clean and comfortable. The staff was friendly, providing efficient check-in and check-out. Easy... More 

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you, David L, for your positive review of your recent stay. The Asiana tragedy affected many of us, and our hearts go out to the victims and the grieving families. We are, nevertheless, pleased to know that we were able to provide guests affected by the unexpected & tragic situation a comfortable place to stay with a caring staff... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 10, 2013

We stayed one night as a stop over on the way from LA to Tahoe. We were not there long as we arrived at 6pm just in time for the free cocktails and snacks and left after breakfast - free again! The hotel was functional. The room was decent as it is two separate rooms so the kids did not... More 

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you, Sara B, for your positive comments about your stay. We welcome many guests all year round, both traveling on business and leisure. Regardless of the reason for the visit, our guests feel comfortable and make themselves feel at home. We’d like to think this is the result of the warm hospitality we strive to extend to each and... More 

Chico, CA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed July 10, 2013

We spent our 4th of July weekend enjoying the Embassy Suites Riverfront promenade and Old Town Sacramento and had a lovely time. Our party consisted of 4 adults and 4 childred, ages 6 to 13. A good time was had by all. The breakfast omelets were quite good, room service was excellent and the hotel staff was quite tolerant of... More 

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you, mtannahill, for sharing your recent experience as our guest. We strive to provide a warm and welcoming atmosphere to all guests staying with us and we are pleased to hear that you enjoyed your trip. Our complimentary breakfast and nightly managers reception are perfect for families. We look forward to welcoming you back soon. More 

Redding, California, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

The Embassy Suites in downtown Sacramento provided great service, clean, nicely appointed suite, complimentary cooked-to-order breakfast, manager's reception for happy hour in a wonderfully central location! Everything was within walking distance. Tower Bridge outside the front door is appealing & attractive, RiverCats baseball is within a short walk, old town for restaurants and shopping is also close by. Alfresco riverside... More 

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you, Madhawkeye, for your 5-star review. Our location makes us the perfect get away to enjoy all the activities that Sacramento has to offer. We look forward to having you return the next time you are in Sacramento. More 

california
Contributor
14 reviews 14 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 8, 2013

Embassy Suites is a great place. It is very consistent from hotel to hotel. The room was clean. We had requested early check (and granted) in for two rooms (2 couples)...their room was ready for early check in ours was not. I think Embassy is great for families... the breakfast is so busy and the food is average. I really... More 

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you, suzitraveler, for sharing your experience with us. We are glad to see that you found your suites clean and comfortable. Due to the popularity of our Breakfast and Evening Reception, we at times do have a large response. However, we offer other dining options at our restaurant, the Tower Bridge Bistro that you can check out at your... More 

1 review
2 of 5 stars Reviewed July 8, 2013

I did not get the same type of room I booked. I booked top floor and I got 2nd floor in a dark corner with a view of an interior wall out the front window and a view out the bedroom overlooking the front entrance where guests arrive. I also had a coffee pot that did not work in the... More 

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Dear CBaker2120: We are so sorry to hear about the issues that you experienced during your stay. It did not reflect our reputation of excellence as the Embassy Suites ranked #1 by Meeting & Event Planners in Overall Satisfaction according to Hilton's 2012 Meeting & Event Planner surveys. We would love to have another chance to prove this to you. More 

Gig Harbor, United States
2 reviews
5 of 5 stars Reviewed July 8, 2013

A very nice hotel on the river - walking distance to Old Sacramento and across the street from Drexel University - our main reason for choosing this Hotel. Especially appreciated the complimentary van service from and to the airport. Very clean and our stay was without problems. The staff was very accommodating.

Review collected in partnership with Embassy Suites Hotels

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OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you for your 5 star review, Steven B. We are always pleased to hear that our guests enjoyed their time with us and our unbeatable proximity to Old Sacramento. We look forward to you visiting us again soon. More 

Houston, United States
1 review
5 of 5 stars Reviewed July 6, 2013

Embassy Suites exceeded my expectations. The view of the river was amazing, the golden bridge was a work or art, the jazz band outside in the evenings was relaxing, the fireworks from the baseball game were spectacular, and the convenience to Old Sacramento was fantastic. Oh, I cannot forget about the food. The food was marvelous! I would stay there... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 4, 2013

Facility is beautiful however the service was appalling from the front desk to the restaurant! I am a Hiltons honors diamond club member ( i. e. i stay at Hilton hotels often). This is the WORST customer service experience I have had ever had with a Hilton hotel. Will be checking out early and going to the Hyatt

Was this review helpful? Yes 3
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Dear Agr8rn- We are sorry to hear about your experience at our property. It is not consistent with our reputation of excellence as the top Embassy Suites in Overall Guest Satisfaction for 2012. Our goal is and always has been to create an atmosphere of warmth and hospitality and we are disappointed to know that your experience was to the... More 

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