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Embassy Suites Sacramento - Riverfront Promenade

3.5 of 5 100 Capitol Mall, Sacramento, CA 95814
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Certificate of Excellence 2014
Embassy Suites Sacramento - Riverfront Promenade
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Embassy Suites Sacramento - Riverfront Promenade
Embassy Suites Sacramento - Riverfront Promenade
Embassy Suites Sacramento - Riverfront Promenade
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613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
123 reviews 123 reviews
31 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars NEW

Embassy Suites are one of my favorite hotels, but not this one. It was more like a Holiday Inn. Screaming children running around the entire time we were there, at breakfast, in the lobby. Our room was on the sixth floor and we could still hear children yelling. Very disappointed in our stay. The suite was nice and we had... More 

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California
Top Contributor
57 reviews 57 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

At times the Embassy brand can come off of a bit tired and worn. This property is an absolute exception to that premise. Every detail of the property appears to have been given much thought. Rooms are smartly decorated and full of nice amenities. The lobby area, bar and restaurant, all are nicely arranged including attractive artwork. The best part... More 

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Santa Rosa, California
Top Contributor
115 reviews 115 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel has many plusses - excellent staff, two restaurants, riverfront walkway access, Old Town is across the street, State Capitol Building is straight down the street, nicely appointed rooms, lobby area fountains, small gift shop, pool, fitness center, and meeting rooms. There was a minus point. When selecting a room, be sure to check for freeway noise, especially the... More 

Was this review helpful? Yes 1
Sacramento, United States
1 review
2 of 5 stars Reviewed 1 week ago

Hotel did not honor reservation made 1 month prior to stay, rented room to someone else. I had confirmation paperwork and still did not accommodate, they overbooked. Hotel check-in staff were rude and condescending. I've stayed at other Embassy Suites with positive experience, this is last time I would ever do business with this Sacramento location.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Marcus R, Front Office Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

I’m sorry we were unable to accommodate your reserved room type during your recent visit to our hotel. We strive to accommodate 100% of our guests but on our busiest days, overbooking situations can occur. Please accept our sincere apologies for the unfortunate circumstances. I hope the next time you are in the area you will give us a chance... More 

Modesto
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Went here for one night on a weekday on business. Opened the hotel room and found the room to be very tired. Dark, a little dank .. unlike most of my Embassy Suites stays. It was more the building than anything else. I would try another hotel before I returned. I will say, though, the staff was great, attentive. Guy... More 

Was this review helpful? Yes 1
Albuquerque, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Nice, but expensive, rooms. Large two room suite, but the sitting room is particularly noisy due to the open internal courtyard that extends up 8 floors. No free internet. Parking is also extra, valet only, $30/day. Public lot across street is $24/day but without in/out at that rate.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Marcus R, Front Office Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

Thank you for sharing your review on Tripadvisor. With us being a downtown hotel and having a 24 hour valet operation where we keep your vehicle secure, provide luggage assistance, and pull it up for you at your request; we do have a parking fee for the labor involved. We do however provide complimentary cocktails every evening as well as... More 

Sacramento, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First let me say, I’m a frequent business traveler and really am pretty easy to please when it comes to service. Standard etiquette is often enough for a passing grade for me. However when I look for a destination location and when I travel with my young children, I do expect a bit more. In these situations, I hope that... More 

Was this review helpful? Yes 1
Marcus R, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review

We appreciate your feedback about your stay at our hotel. We will share your thoughts with our staff for all to see, and hope that we can live up to your expectations next time. Thank you. More 

Cary, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great location on the river near Old Sacramento. Rooms are large and comfortable, staff has always been accommodating. I always stay here when in town on business. Morning breakfast is nice with the omlet station and plenty of other options.

Review collected in partnership with Embassy Suites Hotels

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San Diego, California
Top Contributor
58 reviews 58 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location: fantastic Property: much better than average Service: excellent Sleep: excellent I liked everything about my stay here, and will definitely be back. I had been so focused on Marriott's lately, that I lost touch with my 2nd best, Hilton properties. That gap closed considerably on this trip. The check in process was very expeditious, faster than I had realized... More 

Was this review helpful? Yes 1
Yuba City, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Embassy provides a quite but central stay while in Sacramento. There is a shuttle from the airport and is within walking distance to Old Town. The accommodations are cleans, spacious, and relaxing. The food is very good and the breakfast goes far beyond the traditional continental breakfast.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
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Additional Information about Embassy Suites Sacramento - Riverfront Promenade

Address: 100 Capitol Mall, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Sacramento - Riverfront Promenade 3.5*
Number of rooms: 242
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Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites
Hotel Style:
#4 Family Hotel in Sacramento
#4 Romantic Hotel in Sacramento
#6 Business Hotel in Sacramento

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