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All 85 Sacramento hotels

Sheraton Grand Sacramento Hotel

3.5 of 5 Hotel   |   1230 J Street, 13th and J Street, Sacramento, CA 95814
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81%
Ranked #8 of 85 hotels in Sacramento
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Sonia G Los Angeles, California
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639 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Los Angeles, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

From the moment I pulled up to the curb and was approached by the Valet attendant, I felt like someone important. He answered my questions, offered help with bags, and wished me a good stay. The greeter in the lobby was engaging and seemed to sincerely care when he asked how my trip went. The front desk attendant was friendly... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

It is wonderful to hear that our staff was able to help you thoroughly enjoy your experience at the Sheraton Grand Sacramento. Thank you for taking the time to write us a review. We hope to welcome you back very soon! More

Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel was in great condition, the room was very nice and clean and well kept. The staff at the front desk was helpful and moved everything right along even with the rush of people. Everything was pretty "okay" until I called room service for some chips and salsa and a couple beers. The lady who took care of me... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy to hear that you had such a positive experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience and it is great to hear that our staff was able to provide that! All of your feedback will be shared with our team. We hope to welcome you back soon! More

Kamloops, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

my wife and i stayed here on our 20th wedding anniversary. The check in was check and efficient, staff were willing to help at any moment. We just had a cocktail and appetizer in the lounge before a scheduled dinner...service, drinks and food were great. I would recommend this hotel.

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for your review. It is great to hear that our employees were able to provide outstanding service for you and your wife ! We hope to welcome you back for many more anniversaries! More

San Francisco
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not an inexpensive hotel. In fact, it's a better-than-average full service Sheraton. I stayed in a King room, on the 23rd floor and had a great view from my window. The fitness gym is great, and the pool, even though is very, very small, shallow but still well-maintained and comfortable. This is a great place for business travelers,... More

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Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to review our hotel! We here at the Sheraton Grand are always striving to provide a comfortable and convenient experience for our guests. Your feedback will be shared with our team and we hope to welcome you back soon! More

Phoenix, AZ
Top Contributor
159 reviews 159 reviews
34 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 1 week ago

We had stayed at the Grand Sheraton Sacramento shortly after it opened, and were looking forward to staying there again. Much of the property was originally the Sacramento Public Market, and that grand structure has been incorporated into the hotel's design. The main part of the lobby, many breakout rooms, the restaurant and the bar are all enclosed within the... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to write such a "Grand" and eloquent review of our hotel! As a Sheraton, we strive to create a warm and inviting environment for all of our guests. Our connection to the historic aspects of our building is an ingetral part of the guest experience and it is great to hear that your experience... More

Valencia, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there to celebrate 22nd wedding anniversary. Extremely easy to find. The staff was more than helpful from valet to housekeeping. We got a room on the 22nd floor which made for an awesome view. Why only 4 stars? Self parking is a little further than I wanted to tote my luggage around. So we did valet. The large window... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy that you had such a wonderful experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience. It is great to hear that you were able to enjoy our hospitality during your anniversary! We hope to welcome you back soon. More

Murphys, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The service here is outstanding! I traveled with my husband and six year old last weekend to attend a wedding. The valet guys are so helpful, polite and funny! Give those boys a raise! The location is great. The rooms were very clean. We had a great view on the 22nd floor. The beds were SO comfy!! I didn't try... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

It is wonderful to hear that you thoroughly enjoyed your experience at the Sheraton Grand Sacramento. Thank you for taking the time to write us a review. We hope to welcome you and your family back very soon! More

Contributor
19 reviews 19 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The room and food was average. Hotel is in a good location. Not as good as other Starwood properties. Charged for small amenities like baby shampoo. Charges for internet. I didn't valet a car, but it looked like it took forever. There was a long line and people grumbling about it taking too long and making them late.

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience and your feedback will be forwarded to the appropriate managers. We hope to welcome you back and provide a more positive experience next time! More

Laramie, Wyoming
Top Contributor
56 reviews 56 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

Having "Grand" in the name made me expect more than just an average downtown city hotel. The room was nice but nothing spectacular. The front desk staff and bellmen were all extremely helpful and are what really made the stay worth it. It is right across the street from the Convention Center so if you have a meeting there, you... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it is great to hear that our front desk and bell staff were able to provide you with helpful... More

Chapel Hill
Top Contributor
248 reviews 248 reviews
46 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an average Sheraton; mostly good but showing a bit of wear. Check-in was slow with 5 people in line. The lounge is extremely small and was completely overrun while we were there, to the point that you couldn't even get a cup of coffee. It should either be expanded or they should provide breakfast to SPG Platinum members... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the... More

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Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Grand Sacramento Hotel 3.5*
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Sacramento #10 Romantic Hotel in Sacramento #21 Family Hotel in Sacramento
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
Number of rooms
503

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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