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Sheraton Grand Sacramento Hotel

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1230 J Street, 13th and J Street, Sacramento, CA 95814
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1 room 1 guest
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Sheraton Grand Sacramento Hotel
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788 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amsterdam, The Netherlands
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

The entrance of the hotel looks less glamorous than the picture may try to give you. It is a skyscraper building with standard rooms, as you get in most chains. The picture of the pool must be taken by a magician. It is just behind the gym and surrounded by a fence around it, it is small in size and... More 

Was this review helpful? Yes
Winston Salem, North Carolina
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

August 15th housekeeping came into my room while the "do not disturb " sign was placed on the door and I was sleeping on August 23rd manager removed my personal Microwave off the room while I was working without a proper and prior notice or communication which makes me feel violated and robbed. Placed complaint to corporate office about these... More 

Was this review helpful? Yes
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Andres, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We would love the opportunity to speak with... More 

Truckee, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I just wanted to say that your Valet guy Reginald is the nicest, most helpful, and welcoming guys in the industry. Always asks me if I need any directions, and always greets me with a smile. There are some guys there that are not friendly and don't want to offer any other service outside of parking your car, which they... More 

Was this review helpful? Yes 1
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Audrie, Thank you for your compliments of Reginald. We are happy to hear he is providing you with such stellar service. He will be delighted to hear your feedback. Thank you for staying with us, we look forward to your future visit! More 

Columbia, Missouri
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

There was a convention I was attending and subsequently book a room at this hotel for the week. 2 weeks before the trip/event, they notified us the hotel was over booked by 150 rooms. That number is inexcusable! Additionally, they "helped" by transferring my reservation to a hotel 20 minutes outside of the city. However, the reservation they made was... More 

Was this review helpful? Yes
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Chadjcraig, Thank you for taking the time to reach out to us regarding your recent experience. We would love the opportunity to speak with you directly and ask that you contact us at sgs.01247@sheraton.com More 

northants
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here whilst attending a conference at the nearby Sacramento Convention Centre. It is an ideal location for this as the centre is just across the road. The hotel was clean and the room was very comfortable. I used the deli over the road Pennesi’s for breakfast and they serve great snack based food all day. Some of my... More 

Was this review helpful? Yes 1
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Rushdenman, Thank you for staying with us! We are pleased to hear you were able to enjoy your room accommodations and nearby shops. We strive to provide the best service to all of our valued guests. We look forward to your future stay with us! More 

Stroud, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here to attend a conference and with the Sacramento Convention Centre was literally across the road, the hotel is perfectly located. The room was of a good standard and the breakfast likewise. In terms of tourism, which I don't think there's much of in Sacramento, the main area of Old Sacramento is a pleasant walk of about 30... More 

Was this review helpful? Yes
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you Dave for visiting our lovely city and choosing to stay with our hotel! We are pleased that your stay was enjoyable and that you even got a chance to explore downtown Sacramento! We look forward to your next visit with us! More 

Moscow, Idaho
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here recently for a conference. The rooms were clean and well decorated and the bed was really comfortable. They had a "green" option which allows you to forgo maid service for hotel vouchers ($5), which I took. The vouchers are good for food in the hotel. I ate at the bar one evening during my stay and found the... More 

Was this review helpful? Yes
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you Thigrig for taking the time to review our hotel! On behalf of our entre team, we thank you for praising our staff and service. We strive to ensure every guest enjoys a comfortable stay. We look forward to welcoming you back in the future. More 

San Jose, California
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was here recently for a business meeting. Our room was very nice and they had all the amenities. One very nice touch was a small one use luffa. I thought why haven't some of the 5 star hotels I've stayed in haven't had these. Our room was nice size. It didn't have a refrigerator I. The room. Also there... More 

Was this review helpful? Yes 1
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you Z055272 for leaving us a review of your experience at our hotel. We are delighted that you enjoyed your in-room amenities as well as our restaurant. Your feedback about the refrigerator and ice machine will be shared with our team. Thank you for choosing us for your hotel accommodations. We look forward to your future visit! More 

Mississippi
Level Contributor
145 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on our way back from Tahoe to San Fran to catch a flight back to New Orleans. It was a pleasant stay. We arrived pretty late as we had spent the day touring around Lake Tahoe. Our room was nice and large. The staff was courteous and helpful. Our view was nice as we were on the... More 

Was this review helpful? Yes 1
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to leave us a lovely review! We appreciate your recognition of our staff as well. We strive to meet and exceed expectations to all of our valued guests. Your praise will be shared with our team. We look forward to your next visit in Sacramento and we would love to welcome you back to... More 

Level Contributor
10 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel has a beautiful lobby and dining area but the rooms can use some updating. Still comfortable and clean but have an older look/feel to the rooms. Especially after walking in such a grand entrance from the lobby, I expected a little more. Also, I have to complain about the hotel not having enough fridges to accommodate each room.... More 

Was this review helpful? Yes
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear ZahaMustafa, First, thank you for choosing to stay with us and we also thank you for providing us with a review of your experience. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in... More 

Hotel Review Summarization

What travelers say

  • Convention center(11)
  • Very nice(6)
  • Room service(3)
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