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Sheraton Grand Sacramento Hotel

Certificate of Excellence
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1230 J Street, 13th and J Street, Sacramento, CA 95814
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Sheraton Grand Sacramento Hotel
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762 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at this hotel 6 years ago and had a great experience. However, after this trip, we will never chose this hotel while passing through Sacramento. An erratic drunk woman blocking the valet area greeted us. She was screaming at the valet (and then at us) while we pulled our car in. Valet guy tried his best to calm... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your feedback will be shared with all of the appropriate teams. More 

Sacramento, California
Level Contributor
9 reviews
8 hotel reviews
4 of 5 stars Reviewed 1 week ago

I've stayed here several times for work conferences and have enjoyed my stays. The hotel is on J St in Sacramento and easy to spot. If you are valet parking (worth it for me as I hate one-way streets in downtown areas), stay in the right lane. Just be prepared to pay a bit of a hefty fee ($28-$30). Valet... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to review our hotel! We here at the Sheraton Grand are always striving to meet and exceed the expectations of our guests. Your positive feedback will be shared with our team. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nites over comicon weekend and overall, very enjoyable. Pretty hotel, clean, updated and modern. Rooms are comfortable but no offering of queen or king beds. But the double beds we had were very comfy and lots of pillowsNo refrigerator or coffee maker. The walls were on the thin side so some rowdy guests will make... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We here at the Sheraton Grand are always striving to meet and exceed the expectations of our guests. Your feedback will be forwarded to the appropriate managers. More 

New York City, New York
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

If you are going to open an urban hotel without a concierge, at least train your employees about local restaurants (including the days they are open & where they are located), local performances, and recreational options. Two different people told me they had no brochures on attractions or sightseeing tours. The next day I stumbled upon a whole rack of... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the... More 

Orange County, CA
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a quality hotel right downtown. The rooms are nice, the beds excellent, the service at the front desk perfect. Valet parking was $28, self park is across the street but you can't enter on J, you have to go around. Two problems: we paid $200 and they wanted $20 a day for wi-fi. Unbelievable. Also, no refrigerator in... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for reviewing our hotel! Here at the Sheraton Grand we are always striving to give a comfortable and convenient experience for our guests. We will share your feedback with our team and we hope to welcome you back soon! More 

Level Contributor
133 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel with a good location. The hotel was busy this weekend so it was a little noisy, but I guess that is expected. The rooms where nice but that bathrooms where a little on the small side. Great staff.

Was this review helpful? Yes 1
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to review our hotel! We here at the Sheraton Grand are always striving to meet and exceed the expectations of our guests. Your feedback will be shared with our team. More 

New York City, New York
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From front office staff to manager Loren Colvin, friendly and warm, extremely helpful, Most amazing experience was in the restaurant, The Server Ms SHIANA and her Manager Ms KATELYNN TOGIAI were extremely accommodative and extremely polite, they deserve 6 stars for their service, They were the highlights of our trip, our rooms were amazing, I will definitely recommend others and... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy to hear that you had such a wonderful experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience. We hope to welcome you back soon! More 

Tacoma, Washington
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We were very disappointed to find that even though this downtown hotel had months of warning that our convention would be in town, they did not have enough staff to accommodate the lunch hour in their hotel bar/luncheon location. We even went to a late lunch, and didn't arrive until after 1:00 pm. We waited for 45 minutes and finally... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your dining experience. We are disappointed to hear about your experience with us and want to assure you that what you encountered is neither standard nor acceptable. Your feedback will be shared with all of the appropriate teams. More 

Glasgow, United Kingdom
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for our honeymoon night. We arrived on a Saturday evening around 12:00 a.m. Check in was quick and efficient, and customer service was great. We were on the 23rd floor, when we arrived to the room, the rose pedals were on the floor following to the bed. It was done perfectly. We had a... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy to hear that you had such a positive experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience. It is great to hear that we were able to adequately accommodate your requests. We hope to welcome you back soon! More 

Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here over the weekend while in town for a few days. Convenient location. Decent room. Nice amenities. No valet was on duty late at night, so I had to inconveniently park across the street in a public parking lot, that didn't feel very safe.

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience in regards to our valet services in the evenings, it is feedback like this that we learn from and use to improve. We hope that you visit again soon so that you may enjoy a more comfortable experience. More 

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