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Sheraton Grand Sacramento Hotel

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1230 J Street, 13th and J Street, Sacramento, CA 95814
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Sheraton Grand Sacramento Hotel
Sheraton Grand Sacramento Hotel
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846 Reviews from our TripAdvisor Community

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Sacramento, California
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

My wife and I stayed here on a business trip when I was interviewing for a job in Sacramento. We had such a bad experience with the hotel that we almost decided against moving. Our room was small and uncomfortable. The restaurant seemed to rarely be open and the food not good. The bar was in the lobby and was... More 

Helpful?
Thank thomedwardsmusic
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the... More 

Boise, Idaho
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've had my eye on the Sheraton Grand for many years. I come to Sacramento several times a year and typically stay at the Arden Hilton or the Embassy Suites in Old Sac but wanted to be closer to downtown and near everything that location has to offer. I'll start by saying the staff is amazing. From the valet, to... More 

Helpful?
Thank jdrussell
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Jdrussell, Thank you for taking the time to detail your recent experience at our property. First and foremost, we want to extend our apologies for the state of your room. We strive to provide every guest with a clean, comfortable and effortless travel experience. It is apparent that we failed you and we apologize for falling short. All of... More 

Ukiah , Ca
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a fun downtown hotel convenient to good restaurants and many activities. The staff were fun, helpful and professional. Beds were extremely comfortable and the bathroom design was lovely. Only issues were that the windows do not open and it is the only place recently that charged for wifi.

Helpful?
Thank GMPUkiah_Ca
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear GMPUkiah_Ca, Thank you for taking the time to detail your recent experience at our property. We are pleased that you experienced a comfortable and relaxing stay. Our staff will be delighted to hear about your lovely comments about their professionalism and helpfulness. We strive to provide an effortless travel experience for all our our valued guests so we thank... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent the night there last night. Got an upgraded room on the 17th floor. The room was nice and not too small. But, in the evening we noticed where staff had taken a few swipes at the wall at the head of the bed but the remaining dust showed. I'm guessing that 70% of the wall wasn't dusted. Next morning... More 

Helpful?
Thank Roy S
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Roy S., Thank you for taking the time to detail your recent experience at our property. We want to extend our apologies on the state of your room, please know that this is neither standard nor acceptable. We will notify our team to ensure that our guest experience a clean and pleasant one. We hope to serve you once... More 

Eldorado Hills ca
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This Sheraton is a Great location for a downtown location in Sacramento Ca. Close to many restaurants and directly across from the convention center. Walking distance to the Capitol . Very nice staff and good valet.

Helpful?
Thank Larry N
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to review our hotel! We here at the Sheraton Grand are always striving to provide a comfortable and convenient experience for our guests. Your positive feedback will be shared with our team and we hope to welcome you back soon! More 

Surprise, Arizona
Level Contributor
279 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

all the amenities of a corporate full service hotel. large rooms, well trained staff. next to convention center, near restaurants. Hotel Restaurant in lobby, happening place during conventions, not appetizing to me.

Helpful?
Thank sophillymike
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Sophillymike, On behalf of the entire staff here at the Sheraton Grand Sacramento, we want to thank you for your feedback regarding our hotel. We are delighted that you found your experience pleasant in your travels. We made every effort to provide an effortless travel experience for all of our guests. We look forward to your return to us!... More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Grand is a very nice hotel and is consistent with the Sheraton and SPG brand. It's location is close to the capital building and it's grounds. It's also walking distance to a Starbucks and across the street from a Subway. There is a self parking deck on 13th street that is very convenient or you could valet the... More 

Helpful?
Thank KAMPchic
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

On behalf of the entire team here at the Sheraton Grand Sacramento, we want to thank you for your lovely comments about your experience at our property! We are fortunate to be close to many local shops, eateries and nightlife so our guests can enjoy the city. We are delighted that you enjoyed your experience as we make every effort... More 

San Jose, California
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here on a quick "stay-cation." It was a beautiful and clean hotel and room; the room was nice and quiet, had a beautiful view of the city, and the bed was very comfortable. Only downside I thought was that there was no refrigerator, so we had to keep some of our dinner leftovers in a... More 

Helpful?
Thank Jason A
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Jason A., On behalf of the entire team here at the Sheraton Grand Sacramento, we would like to thank you for taking the time to share your thoughtful and kinds words regarding your stay at our property! We are delighted that you found your stay comfortable. It is our hope that you choose to stay with us again whenever... More 

Colmenar Viejo, Spain
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I like Sheraton. This is a nice hotel, conveniently located, although I found it not as nice as other Sheraton I have stayed: Room was smaller, the facilities were less appealing. I didn't have any meal, so I cannot judge that. It was a nice experience overall, but the hotel has 2 very annoying things to me: 1) WiFi is... More 

Helpful?
Thank Kokoluiso
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Dear Kokoluiso, Thank you for taking the time to detail your recent experience with us. We are delighted to hear that you were overall pleased with your stay at our property. We strive to provide an effortless travel experience for all of our valued guests. Please know that we will use all of your feedback to better improve our services... More 

La Mesa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in on New Years Day to a lobby full of young people dressed in costume. Turns out we were there for the Sac Anime Convention. Was worried at first but soon realized that most seemed pleasant and were there just to have good clean fun. The benefit was we got a free show for three nights as we had... More 

Helpful?
2 Thank John S
Leslie B, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

John S., Thank you for taking the time to leave us a review of your recent experience. We are delighted to hear that you enjoyed your hotel accommodations and local amenities. We strive to provide an effortless travel experience for all of our valued guests so thank you for recognizing our efforts. It is our hope that next time you... More 

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