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All 84 Sacramento hotels

Sheraton Grand Sacramento Hotel

3.5 of 5 Hotel   |   1230 J Street, 13th and J Street, Sacramento, CA 95814
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Ranked #12 of 84 Hotels in Sacramento
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
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658 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I've stayed at several Sheraton and W hotels and I've notice the differences. W was mostly pleasant and really have no complaints...so far. But when I stay at sheraton, it's really been a miss. This particular Sheraton's staff was very friendly and courteous, that's why I really didn't make a fuss, but they were inconsistent. It all started with the... More

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Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We would love the opportunity to speak with you... More

Hartford, Connecticut
Top Contributor
57 reviews 57 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall its an interesting location. The rooms are standard but clean and quiet, the club lounge was small and under served, front desk very polite, the ladies at the bar were very nice. Its not super chic or exciting, but for Sacramento on business its a great location with good value. The 3 rating is not a bad rating, there... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your feedback will be shared with all of the appropriate teams. More

Monterey, California
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Just enjoyed three days at this property over a weekend. Room was spacious, beds were comfortable, and amenities top-notch. Paid extra for the Club Lounge access and it was well worth it. Service from the bellmen and valet parking staff was outstanding. Bellman Scott was especially pleasant and helpful. Proximity of hotel to convention center was very convenient, being a... More

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Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

It is wonderful to hear that you thoroughly enjoyed your experience at the Sheraton Grand Sacramento. It is great to hear that one of our staff members was able to provide such outstanding service for you! Thank you for taking the time to write us a review. We hope to welcome you and your family back very soon! More

San Jose, California
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Very professional at the front desk. My requests for a quiet room was obliged. This is a well-kept hotel although somewhat dated in décor and amenities. Bed was comfortable, plenty of desk space. Cushioned window seat offered a pretty view at night. Furniture has seen better days. Coffee maker/coffee could produce a better product.The addition of the magnifying mirror in... More

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Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for reviewing our hotel! Here at the Sheraton Grand we are always striving to give a comfortable and convenient experience for our guests. We will share your constructive feedback with our team and we hope to welcome you back soon! More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Friendly staff, clean rooms and comfortable beds. 1 block from the capital building. Internet is not included in price of the room. I paid a extra charge to get some extra perks like access to the club room, you get free breakfast and appetizers later on in the evening. Breakfast was fruit, bread selection, some cereal and hard boiled eggs,... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the... More

Fullerton, California
Top Contributor
411 reviews 411 reviews
37 hotel reviews
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice hotel in the heart of downtown. It is close to the convention center and the Capitol so if you have business in the area, this is a good place to stay. There are many restaurants within walking distance and the area is safe at night if heading out alone. The hotel room itself was small, but... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to review our hotel! We here at the Sheraton Grand are always striving to provide a comfortable and convenient experience for our guests. Your positive feedback will be shared with our team and we hope to welcome you back soon! More

New York City, New York
Top Contributor
54 reviews 54 reviews
13 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here while attending an event at the nearby Hyatt because we were able to get a better rate. Kind if an insult to charge a daily fee for internet......why is it that cheap hotels can supply that for free? This is 2014 and internet service can hardly be considered a luxury....it's an essential. The room was ok except... More

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Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience and your feedback will be forwarded to the appropriate managers. We hope to welcome you back and provide a more positive experience next time! More

El Dorado Hills, California
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Last weekend my wife and I took a break from the kids and drove the 40 miles to downtown Sacramento for a relaxed 24 hours of urban rambling, food and wine. As another reviewer remarked, this hotel is in the remodeled old Public Market, right next to the Conference Center. While that is obviously convenient for business travelers attending a... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

It is wonderful to hear that you enjoyed your experience at the Sheraton Grand Sacramento. Thank you for taking the time to write us a review. We hope to welcome you and your family back very soon! More

Lemoore, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My boyfriend and a friend of my stayed for a convention across the street this past labor day weekend. This was the hotel attached to the convention so we were very close to all of the action that we wanted to see. Pros: -The room was nice and very clean. -Staff was courteous and really seemed ready to help us... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be shared with all of the... More

San Francisco, California, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is conveniently located -- near cool coffee shops & the State Capitol. It is clean and the staff is very nice -- they got us into a better room, higher up, with a cool view of the western side of the city. And we had a late-nite bite in the restaurant -- food was great, just what you... More

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy to hear that you had such a wonderful experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience and it is great to hear that our staff was able to provide that! All of your feedback will be shared with our team. We hope to welcome you back soon! More

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Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Grand Sacramento Hotel 3.5*
Number of rooms: 503
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton

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