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Sheraton Grand Sacramento Hotel

3.5 of 5 1230 J Street, 13th and J Street, Sacramento, CA 95814
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Certificate of Excellence 2014
Sheraton Grand Sacramento Hotel
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Sheraton Grand Sacramento Hotel
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705 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Oh, the Sheraton Grand. How I love thee. Stayed back in December, just now getting around to writing the review. I got married in SF and had a little reception back in Sac and stayed at the Sheraton that evening. It really could not have gone better. We got a suite on one of the upper floors (I believe 20th)... More 

Was this review helpful? Yes 1
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to write us a review! We are glad that you had such a great stay with us on your big day. It is great to hear that you enjoyed the beautiful morning view from your room. Your feedback regarding your experience will be celebrated with our team and we hope to welcome you back... More 

rainb0wtraveler
Top Contributor
139 reviews 139 reviews
37 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is a $13 Super Shuttle ride from the airport or a $35 cab ride from the Sacramento airport. Pretty spacious and lots of restaurants within walking distance. Bathroom has decent amenities - soap, shampoo, cotton balls and cotton buds with a file. No shower cap. Coffee is packets by Starbucks in a single brew. The desk is comfortable and... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for reviewing our hotel! Here at the Sheraton Grand we are always striving to give a comfortable and convenient experience for our guests. We will share your feedback with our team and we hope to welcome you back soon! More 

Penngrove, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel was noise, but I thought it was because of New Years Eve, I agree the walls are thin but I hasd a good night sleep. The resturant was closed until lunch, even though the hotel clerk on the telephone told me we could eat breakfast at their hotel. We had problems findimg the parking area which was across... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope that you visit again soon so that you may enjoy a more comfortable experience. More 

Fresno, California
Top Contributor
73 reviews 73 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago

From the pictures it looks like a top notch place, but.... The check in was a fiasco. We paid for an upgraded room on the 26th floor. Got sold a clunker of a room. Very noisy! The walls are thin....the couple next door literally woke us up from a deep sleep. Lots of moaning and groaning...We could hear the elevator... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience with us and want to assure you that what you encountered is neither standard nor acceptable. We would love the opportunity to speak with you directly and ask that you contact us at sgs.01247@sheraton.com. More 

Sacramento, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I reserved a conference room for a holiday business luncheon and I was amazed by Lennie (the captain) and his team with the food and table arrangement. They were prompt, attentitive, great service and wonderful people to work with, all very easy-going. I was impressed. I will definitely refer my colleagues to work with Lennie again.

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for the review. We are glad that you were able to experience the stellar service of our friendly staff. We hope to welcome you and your colleagues back soon! More 

Half Moon Bay, California
Top Contributor
284 reviews 284 reviews
75 hotel reviews
238 helpful votes 238 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is in the heart of Sacramento. The rooms were OK and the staff was OK. The restaurant is the lobby bar, which is quite odd. There is a very limited menu. I travel a lot but it is hard for me to get my arms enthusiastically around this property.

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your feedback will be shared with all of the appropriate teams. More 

Palo Cedro, CA
Top Contributor
106 reviews 106 reviews
52 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We've had pretty good luck at this hotel, but I was incredibly dismissed last night. The check in was chaotic (ok, it was new year's eve, so I understood)...lines all over without any organization. Once we finally got to be served, the person who checked us in was quite nice and professional. SInce we had no intention of staying up... More 

Was this review helpful? Yes
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience and we will be forwarding your considerate feedback to the appropriate management. We hope to welcome you back for a much less yucky experience next time! More 

Stamford, Connecticut
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice enough property located in a not so nice downtown...but please at all costs avoid the bar. Manager rude and obnoxius Food was horrendous manager much worse I work in the beverage industry and knowing that the staff (really just the manager) went out of his way to disparage my brands

Was this review helpful? Yes 1
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience in our Public Market Bar. Your feedback will be forwarded to the appropriate department leaders. We hope to welcome you back and provide a more positive experience next time! More 

Atlanta
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is in a great location. Typical, remodeled Sheraton product. Clean and basic. All is good there. You know what to expect when booking a Sheraton in the US. Beds were very comfortable and hotel was clean. As a Starwood Platinum who stays 75+ nights a year I appreciate the suite upgrade especially on stays 2+ nights. When I checked... More 

Was this review helpful? Yes 1
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience for our loyal members and it is apparent in this case that we fell short. Your feedback will be shared... More 

Huntington Beach
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2014

The hotel has a great location downtown next to the convention center and close to the Capitol and restaurants. The place is clean and Jon at the desk was very helpful with a reservation mistake. The rooms are modern and clean and full if amenities. There is a lounge in the lobby but the drinks are a little pricey, there... More 

Was this review helpful? Yes 1
Robert R, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy to hear that you had such a wonderful experience at the Sheraton Grand hotel. It is great to hear that you were able to enjoy our 24-hr Sheraton Fitness Center and the Sheraton Club Lounge. We hope to welcome you back soon! More 

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Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Grand Sacramento Hotel 3.5*
Number of rooms: 503
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Hotel Style:
#8 Business Hotel in Sacramento
#21 Family Hotel in Sacramento

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