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All 84 Sacramento hotels

Sheraton Grand Sacramento Hotel

3.5 of 5 Hotel   |   1230 J Street, 13th and J Street, Sacramento, CA 95814
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81%
Ranked #10 of 84 hotels in Sacramento
Certificate of Excellence 2013
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581 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

During my stay last week Keone and Jon went above and beyond to accommodate my special needs with my reservations. Jon David specially was very courteous and professional and made feel comfortable about my stay at this hotel. He was able to help me on short notice and also got me into a suite which was a pretty sweet deal!... More

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1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I have stayed at some of the best hotels, but let me say the Sheraton hotel experience was awesome. We stayed at two different Sheraton's in one week. One in LA Sheraton Universal city and the one in Sacramento, California let me just say that the customer service in both places was excellent. Never met so many... More

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Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are delighted to receive your review; we pride ourselves on providing the best customer service and are always thrilled to hear when we have done just that. Thank you for your comments for our team as well as the Sheraton Universal team. We look forward to welcoming you back again soon and thank you for your loyalty to Sheraton... More

California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second time staying at the Sheraton Grand in Sacramento, and once again, the atmosphere was wonderful. Our beds were so comfortable that we want to find out where those pillows can be bought! Most of the staff is friendly and helpful. Our only negative (and the reason for losing one star) has to do with the front... More

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Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for providing us and our future guests with your detailed review of your most recent stay. We are delighted to hear that you enjoyed your overall stay and took advantage of the many amenities available. We are sorry to hear about your check-in experience and will use your insights to help us perfect the guest experience. Most of... More

Central Coast, CA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff here has been amazing!!! The cleaning staff asked if I needed anything in my room. I told them no, I'm fine. The lady said here take these bottles of water and if you don't need them in your room, I'm sure you will drink them in your car. I would have given them a 5 but they charge... More

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Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for your comments for our staff here at the Sheraton Grand Sacramento Hotel. We pride ourselves on offering the best customer service and are delighted to hear when we have exceeded our guest’s expectations. I will be sure to share your insights regarding the parking with our Executive Committee. Thank you again for your comments and we do... More

Redding, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed on the club floor, which they said was newly renovated, and everything was very nice; service, aesthetics, location, price, food, but when we got into bed I was shocked at how scratchy the sheets were. They felt like the cheap children's sheets I recently bought for my kids and returned. The mattress was just run of the mill,... More

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Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your review with us. Guest feedback such as yours is greatly appreciated as it informs us of areas in which improvements are needed. Thank you for your comments for our Sheraton Club Lounge and for your insights regarding the bed. I can assure you that what you experienced is neither standard nor... More

Oakland
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are looking for a hotel where the staff is consistently polite, patient, helpful and have a great sense of humor, then your first stop should be the Sheraton Grand in Sacramento. I can't give enough accolades to the professionalism and thoroughness of the staff. From moving materials from the storage room to staff room and back again, to... More

Was this review helpful? Yes 1
Tracy, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This location is nice because of the location and the staff is great. We stayed because of an event at the convention center and it's right across the street. My biggest complaint was the food. I expect to pay a pretty penny when ordering room service, but I also expect the food to be edible. Because we needed to be... More

Was this review helpful? Yes 1
Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Guest feedback is always appreciated as it helps us improve our product and services. We are delighted to hear that you found the location and staff to be amazing. I have shared your insights regarding the room service with our Executive Chef and I can assure you that what you experienced in not standard nor acceptable. We will take this... More

San Diego, California
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 12, 2014

The hotel room I stayed in (1130) was nice, but slightly worn. There were wear marks on the carpet, baseboards and bathroom tile. The bed linens were soft, the down comforter and pillows were lovely. The bathroom towels were a good size, but could be softer. There were complimentary bottles of water in the room along with the usual shampoo,... More

Was this review helpful? Yes 2
Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your review with us at the Sheraton Grand Sacramento Hotel. We are delighted to hear that you enjoyed our many amenities that are available at our hotel. Thank you for informing our future guests of our convenient location to the Convention Center, State Capitol and many other attractions that Sacramento has to... More

Santa Ana, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

I am writing to commend a woman who assisted with the food preparation and service during a conference I attended on March 6 & 7, 2014. I hope I get the spelling of her name correct. I believe it is Elvia Sosa. This woman was amazing - so helpful and kind. I'm vegan and she went out of her way... More

Was this review helpful? Yes 1
Ashley D, Manager at Sheraton Grand Sacramento Hotel, responded to this review

Your feedback is greatly appreciated and we are so grateful for your comments for Elvia! Our associates pride themselves on providing the best customer service to our guests and it is always such a delight to hear when we have exceeded your expectations. I will be sure to pass on this message to Elvia and her direct supervisor. Thank you... More

Billings, Montana
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

Hotel is conveniently located downtown near everything Sacramento has to offer. Rooms are good sized and very clean. We checked in late at night and the front office employee, Jon David, was very patient in checking in our flight crew as well as another. Thank you for the great service!

Was this review helpful? Yes 1

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Additional Information about Sheraton Grand Sacramento Hotel

Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sacramento
#21 Family Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Grand Sacramento Hotel 3.5*
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
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