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Extended Stay America - Sacramento - South Natomas

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2810 Gateway Oaks Drive, Sacramento, CA 95833 (Formerly Homestead Studio Suites)
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Extended Stay America - Sacramento - South Natomas
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88 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - South Natomas
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 21, 2014

I have to say staying at the hotel was one of the worst experiences I ever had in my life!! The first hotel we booked had called me the day we are supposed to check in(Friday) and told us they overbooked our room. They offered to book us at another one of their properties 5 miles away. She gave us... More 

Helpful?
2 Thank Undiscovered115
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed September 16, 2014 via mobile

The rooms themselves are standard extend a stay rooms. My stay was interesting. Front desk hours are only from 7-11pm so if you need to access front desk staff after or before these hours you are screwed and even when the front desk is open hotel staff are usually never there. The first night the LG flat screen in the... More 

Helpful?
Thank Beadie B
Columbus, Ohio
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed September 12, 2014

and I freely admit that I was looking for cheap. So the positives....overall i thought it was a clean, no frills, no bugs, nothing fancy room. If you are looking for that, its a good place. Comfortable bed, air and heat worked, all clean. It was a short walk to the parking lot and my car. So the negatives....one of... More 

Helpful?
1 Thank bgould1001
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 5, 2014 via mobile

Upon reserving this hotel for one night so I could take my husband to the airport early I asked for a non smoking queen room. When we got in the room it smelled like cigarette smoke and wasn't cleaned well as there was chewed gum next to our toilet. Other than those problems it was OK. It has a little... More 

Helpful?
Thank erin4011
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Erin - We appreciate you taking the time to write a review of your experience with us. Your comments in regards to our kitchen and convenient location are much appreciated; yet, we were disheartened to read that your room wasn't cleaned to standard. To ensure that a situation like yours doesn't happen again, our staff is reviewing our cleaning procedures... More 

Sacramento, California
1 review
2 of 5 stars Reviewed August 19, 2014

Overall, the room was decent. I just wish I would've visited trip advisor before staying here. At around 5am, in building 3, a loud noise woke me up. Not sure what it was, a boiler room or bathroom fan next door. It lasted for 30-40 minutes. Staff couldn't figure out where it was coming from or were pretending not to... More 

Helpful?
Thank jugumart
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We appreciate you taking the time to write a review of your stay with us. We sincerely apologize that you were inconvenienced by a loud noise. We looked into the issue and discovered a pressure build up in our pipes. We discussed your comments with our maintenance staff, and we are working to identify the rooms that need to be... More 

Oakland, California
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed August 15, 2014

This motel may seem cheap, but there is a reason. I stayed here for 8 nights over a period of two weeks. Although there were some positives and the property looks deceptively fine on the outside, there are some serious shortcomings. First the general issues. Probably the biggest problem is that building 3 (the one farthest from the street) has... More 

Helpful?
1 Thank Dale720240
Dublin, Ireland
Level Contributor
99 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 stars Reviewed August 13, 2014

Note: the hotel was undergoing renovations when I stayed. The price was good, and the refurbished room was well appointed. Free wifi-worked well. Staff were somewhat hit-and-miss, with scheduled house keeping not occurring when due. Reception staff were friendly, however and happily provided towels, trash bags, linen etc when requested. TV channel selection was poor, and could be worked on... More 

Helpful?
Thank colmirl
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about your updated room and our friendly front desk staff; however, we apologize that your housekeeping service was inconsistent. In response to your feedback, I will be meeting with my housekeeping staff to ensure that we are cleaning rooms on... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 5, 2014 via mobile

The hotel is Not worth what I paid. The room smelled like cigarette smoke, certain lights didn't work, couldn't connect to free wifi, and outlets to charge phone were not in convenient places overall I would not go back to this hotel

Helpful?
1 Thank jwilliams22
Pittsburgh, Pennsylvania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 18, 2014

Close to the airport and in a secure area..They do however, have exterior corridors and no elevators. So first floor is easier..just ask. Also, restaurants and shopping are just one exit down on the interstate..

Helpful?
1 Thank Linda520
Westminster, Colorado
1 review
4 of 5 stars Reviewed April 28, 2014

The location was very good, about 15 minutes to Sacramento Airport and in a safe neighborhood right off the highway. The room was nice and included a small kitchenette with a sink, small stove, mini fridge and coffee maker. Nice bathroom. There weren't many cable tv channels and the reception was poor. Free parking and free Wi-Fi. My biggest complaint... More 

Helpful?
Thank COKimberly
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed our location and your fully equipped kitchen during your visit. As well, it's great to hear that you enjoyed our free parking and free Wi-Fi. Still, I apologize that you were not pleased with our TV channel selection. As well, I am... More 

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