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Extended Stay America - Sacramento - South Natomas

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2810 Gateway Oaks Drive, Sacramento, CA 95833 (Formerly Homestead Studio Suites)
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1 room 1 adult
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Extended Stay America - Sacramento - South Natomas
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89 Reviews from our TripAdvisor Community

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Moreno Valley, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed yesterday NEW

The worst hotel/motel experience I have had. Yes, you get what you pay for, but this was ridiculous. At this Extended Stay, the rooms are not stocked with anything and you must select your items at the front desk. Ok, I can deal with that. But, really.............no coffee pot in room, no toiletries in the room, no soap, no nothing.... More 

Helpful?
Thank Mary H
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago NEW

I never walk around the room without shoes on. I always bring alcohol prep pads to clean the disgustingly dirty remote control, I overlook the dirt, hair, and previous tenets leftovers on the floor, and I don't touch anything else in the room. I use it to sleep in and that's about it. Service has been great for me. The... More 

Helpful?
Thank Ken H
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here on business last night. The room looked decent but reeked of cigarettes. I asked to be moved to a nonsmoking room but was told that it wasnt possible. I am not a delicate person but the stench was unbearable. I was forced to wedge the front door open in an attempt to venilate the room. It seemed many... More 

Helpful?
Thank Chamis46
Greenwood, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was ready at check in, towels and kitchen amenities were not available. We had to wait until 7:00pm to receive them. Management needs to provide customer service refresher training to it's front desk and housekeeping. I inquired about why my room had not been cleaned after i placed the request in with the night shift housekeeper. They told me... More 

Helpful?
Thank Tom B
Sacramento, California
2 reviews
1 of 5 stars Reviewed November 23, 2015

Arrived here from a long flight around midnight and couldn't even check in as there were no employees and the doors were locked. Stood outside banging on the glass door and trying to call the night attendant from their call box (which was broken) for half an hour. Rude manager who keeps saying he'll call back the next day for... More 

Helpful?
Thank annie k
Lake Dallas, Texas
1 review
1 of 5 stars Reviewed October 2, 2015

Poor customer service at the front desk, clerk left me waiting as I dropped off a bag of towels, never said that she will get some, be back or anything. Also several times and days I was told they do not have towels. No houskeping in 2 weeks. Did shampoo carpet when I told the manager that he was lying... More 

Helpful?
Thank Dee T
Las Vegas, Nevada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 5, 2015

This location is no better than average. It's not the worst ESA I've stayed at, but it definitely is not the best. The staff is somewhat friendly or helpful. Don't bother calling the front desk after 10 pm. They will answer the phone only to let you know they are closed and can't assist you. The room to room extensions... More 

Helpful?
2 Thank ARV45963
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. I discussed your comments with the team, and we are working to ensure that we are thoroughly inspecting... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 26, 2015

No one at the front desk for check-in. Had to wait quite a while with a lobby of other people waiting for someone to show up. Seemed like one poor guy trying to manage all guest needs for property and the front desk by himself. He did a bang up job considering all that was being put on his shoulders.... More 

Helpful?
3 Thank Julie E
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. Hair dryers and dishware, including coffee makers, are available at the front desk for no additional charge. I... More 

Turlock
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 30, 2015

DO NOT STAY HERE. Attempted to check-in to the double queen, non-smoking room at 11:30pm which had been paid for two weeks prior. The night clerk was apologetic and offered to comp one single smoking room since the other room had been paid for already. The smoking rooms are very smoky and would not work. The explanation given is that... More 

Helpful?
1 Thank 56-Been_Around
Crown Point, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 15, 2015

I have been a professional traveler for my company for 11 years. My family typically travels with me on long trips. We booked three rooms in this hotel through an online travel site as we have done hundreds of times. Everything was great, until i arrived at the hotel. 1. When I arrived at the lobby at about 10:15 pm,... More 

Helpful?
Thank Anthony C
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