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Extended Stay America - Sacramento - South Natomas

2.0 of 5
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2810 Gateway Oaks Drive, Sacramento, CA 95833 (Formerly Homestead Studio Suites)
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Extended Stay America - Sacramento - South Natomas
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Ranked #61 of 83 Hotels in Sacramento
A recent review
4 of 5 stars Reviewed April 15, 2015
1JRaul Sacramento, California
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83 Reviews from our TripAdvisor Community

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    22
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    13
    12
    19
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9
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 of 5 stars Reviewed 5 days ago NEW

No one at the front desk for check-in. Had to wait quite a while with a lobby of other people waiting for someone to show up. Seemed like one poor guy trying to manage all guest needs for property and the front desk by himself. He did a bang up job considering all that was being put on his shoulders.... More 

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Turlock
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

DO NOT STAY HERE. Attempted to check-in to the double queen, non-smoking room at 11:30pm which had been paid for two weeks prior. The night clerk was apologetic and offered to comp one single smoking room since the other room had been paid for already. The smoking rooms are very smoky and would not work. The explanation given is that... More 

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Travelers are raving about these Sacramento hotels

Crown Point, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 16, 2015

I have been a professional traveler for my company for 11 years. My family typically travels with me on long trips. We booked three rooms in this hotel through an online travel site as we have done hundreds of times. Everything was great, until i arrived at the hotel. 1. When I arrived at the lobby at about 10:15 pm,... More 

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Reno, Nevada
1 review
1 of 5 stars Reviewed May 29, 2015

Falsely advertised. Rooms stink, no utensils or dishes as advertised, old and needs a makeover What else can I say, details, drug people hanging outside, because my brother was an ampute people asking him to sell them pain pills, not enouGh towels, maids not wanting to give you towels, not enough toilet paper, it stunk very badly. Should I go... More 

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1 review
1 of 5 stars Reviewed April 24, 2015 via mobile

Horrible management and front desk staff!! If you have to check in late, don't count on this location to open the door for you. They would put a sign on the door, that says: will be back in 15-20 mins, did not say from when, and they won't come back. The night time telephone is broken, so you can not... More 

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Sacramento, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 15, 2015

I stayed there 1 night and it was great, the room was fully equipped, clean, I ordered extra towels and they did how i requested. I would return and recommend it, on my personal experience I did not have a single issue with it.

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Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your overall stay with us and that our staff provided you with accommodating service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to... More 

San Diego, CA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

Friendly staff (even though they appeared to be under-staffed). Comfortable room. Had to ask for a coffee maker, kitchen utensils, plates, etc., but they brought them immediately upon request. The location was convenient for access to the arena, where we attended a concert. It was a clean, comfortable, and affordable room.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your overall stay and our friendly staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Chico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 24, 2015

This hotel was worse than a Motel 6. First of all the room numbers are so small i couldn't see them from my car so i had to get off to look for my room, ok not a big deal. When i found my room the key wouldn't work, ok not that bad, i call the front desk and they... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the condition and cleanliness of our hotel did not exceed your expectations. We continually work to improve our hotel, so I really appreciate you providing us with... More 

Burlingame, California
1 review
5 of 5 stars Reviewed February 1, 2015

My room seemed brand-new it's quiet clean comfortable in a good place to come home to while on a three-month assignment. I am staying in a king-size room in contrast to the queen size that I've normally been in it's a bit different in that it has a pullout couch instead of the comfy chair in the corner it's well... More 

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Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Giometta - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your overall stay with us. We are always pleased to know that we are providing you with a clean, comfortable, quiet room, and that you feel safe staying with us. Thank you again for sharing... More 

Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 31, 2015

We chose to stay here last week as we had an early morning flight and the proximity was very good to Sacramento airport - it is also very close to several car rental return places. We received a warm welcome both on arrival and departure. However when we got to the area where we were staying I noticed that the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the condition and cleanliness of our hotel did not exceed your expectations. We continually work to improve our hotel, so I really appreciate you providing us with... More 

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