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BEST WESTERN PLUS Executive Inn

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18880 Gale Ave, Rowland Heights, CA 91748-1337
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BEST WESTERN PLUS Executive Inn
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
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    (109)
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    (32)
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    (23)
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    (28)
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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great Location, Great Staff, Awesome Western and Asian Breakfast ! The only thing I didn't like was their shampoo/conditioner, seemed poor quality. Hope they'll change it to another brand. But I keep coming back to this hotel whenever I am in LA. 5-Star Recommended !!

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you James for taking your time to input your review at our property. I am very glad you enjoyed our services. I am very happy to hear that you enjoyed our breakfast items, and our location. We appreciate your support and I do apologize for the not meeting the quality for the shampoos and conditioner. Thank you again for... More 

Bakersfield
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2015

This the second time in a month that we have stayed here for our sons soccer team. The rooms are comfortable and the staff is very friendly. They have a breakfast buffet with hot items eggs bisquits and pancakes, fresh fruit, breads and pastries. It's a great way to start off the morning before a game. There are several Asian... More 

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you for taking your time to input your review at our property. I am glad you enjoyed our services. I am very happy to hear that you and your team enjoyed our breakfast items, and find our location convenient to the restaurants nearby. Thank you again for your response and we are looking forward to serving you again. Jane... More 

Vancouver, Canada
Top Contributor
58 reviews 58 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 21, 2015

Great customer service the first day, we got checked in early and the desk clerk was very friendly. Good choice of breakfast with a mix of American and Asian foods, small eating area however. Noise from the major highway was constant at all hours, since the hotel is literally right next to it. I don't consider that a relaxing stay... More 

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you for taking your time to input your review at our property. I am glad you enjoyed our services. I am also very glad to hear that you enjoyed our American and Asian style breakfast. I do apologize for the noises coming from the highway. Thank you again for your response and we look forward to serving you again.... More 

Hong Kong
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 11, 2015

Clean rooms and great check in service with Benjamin! Thank you Benjamin for making us all feel so welcomed! I wish all people were like him working the front desks. Good free breakfast. There was even hot scrambled eggs. Great location as close to many eating places but it is such a GREAT pity that this hotel is literally next... More 

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you Brenda for taking your time to input your review at our property. I am glad that you had a great service with our staff. I am also very happy to hear that you enjoyed our breakfast items. I do apologize again for the noise level of the highway, and thank you for understanding. Thank you again for your... More 

California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2015

My girlfriend and I have been to this hotel for more than 10 times and we were almost always satisfied. The night shift manager (white male, for identification purpose only) during the weekdays is the best hotel staff we have ever met. (Yes, we have stayed in several five-star luxury hotels but he is simply the best!) The breakfast was... More 

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you for taking the time to input your review at our property. I am glad that you and your girlfriend enjoyed your stays at our property. I am happy to hear that you enjoyed our breakfast items. I will definitely bring up the internet connection issue to our team on our management meetings. Thank you again for your response... More 

GUANGZHOU, China
1 review
5 of 5 stars Reviewed February 26, 2015

Reception staff very friendly, very enthusiastic help passengers. Breakfast is very rich, very good quality. The room was very big, very clean! Laundry, and WIFI to meet the basic requirements of my house. The location is good, near restaurants and Chinese supermarket is a lot of, go to COLIMA shopping district is also very close.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you Xiao Ling for taking the time to input your review at our property. I am glad our nearby restaurants and market was very convenient for you. I am also glad that our cleanliness and amenities met your requirements. Thank you again for your response and we look forward to serving you again. Jane Chang General Manager More 

Exeter, United States
1 review
4 of 5 stars Reviewed February 6, 2015

Rooms were very clean. I would recommend staying on the opposite side from the freeway. Traffic noise was somewhat loud throughout the night. Good location to several resturants. Overall a good place to stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you Tony for taking the time to input your review at our property. I do apologize for the traffic noises, but I am glad that you enjoyed our location. Thank you again for your response and we look forward to serving you again. Jane Chang General Manager More 

Victoria Park, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 4, 2015

I was pleasantly surprised by this hotel/inn by its service, location and comfort! Although as expected being in Rowland Heights, it is accessible best by car. I stayed here for a total of 3 nights and rooms were clean and comfortable for the three of us! Breakfast is included which is a great perk! Conveniently there is also a large... More 

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you Kylie for sharing your stay with us. I am glad you enjoyed the convenience of our location of the restaurants and the supermarket. I am happy to hear that you enjoyed our breakfast and the cleanliness of our rooms. We appreciate your continuous support and we look forward to serving you again. Jane Chang General Manager More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 22, 2015

I stayed at the Best Western for two nights and didnt have a issue. The trains were a little loud but the service made up for the downfall. I would have no issue staying there again if I was doing business

Was this review helpful? Yes
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you for taking the time to input your review with us. I am glad that our staff’s and service made up for the train noises for you. We appreciate your continuous support and we look forward to serving you again. Jane Chang More 

Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 4, 2015

I chose Best Western Plus Rowland Heights as it was the pick-up point of my tour to SF, unfortunately my tour got cancelled very very last minute on NYE*. We were almost breaking down, scambling to make last minute plans on NYE to get to SF, the staff at Best Western were really helpful, gave us options and suggestions on... More 

Was this review helpful? Yes 1
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review

Thank you for taking the time to input your review with us. It is unfortunate to hear about your travel plans, but I am glad that our friendly staff were able to help you during this difficult time. I am also glad that our room quality were able to meet your expectations. We appreciate your business and support and we... More 

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